1. Henry Barros
405 Elizabeth Valley Lane Clover SC
Charlotte Metro Area
9042101172 henry_barros@hotmail.com
Sales ~ Consulting ~ Financials & Budgeting ~ Marketing ~ International Business ~ Call
Center ~ Customer Service
Diverse results oriented leader with proven ability to drive sales and engagement through
meaningful customer interactions. Talented relationship-builder seamlessly working with
internal staff and customers to improve customer experience and increase profitability
through process improvements. Capable trainer of front-line and manager-level staff.
Thrives in corporate settings with minimal direction and structure. Experience operating and
adjusting to different cultures and economy. Integrity is my personal brand.
Core Competencies:
Consultative Selling Project Management Staff Leadership Performance Management
Goal Achievement Problem Resolution Operations Analysis Customer Relations Strategic
Planning Bilingual-English/Spanish Strategy Development Performance Improvement
Teamwork Champion Experience working in Latin America
P R O F E S S I O N A L E X P E R I E N C E
AT&T/BELLSOUTH, Various Locations 2002-Present
Strategic Account Lead 4, GBS-Premier Client Group, Charlotte, NC (5/2012-
Present)
Generate existing and/or new sales to customers for delivery of ATT
products/services/systems and solutions to so lve customers strategic business priorities.
Provide product/services expertise to the most complex accounts, typically those with
longer sales cycles or involving newer technologies. Partner with clients to understand
business drivers, issues, strategies and priorities in order to deliver value-added business
solutions.
• Effectively transitioned my success as a top Area Sales Manager-Advertising into the
Premier Client space. Managing +$25M module of 5 Premier customers.
• Leveraged my people skills to rebuild critical account relationships within assigned PCG
module. Immersed myself within each customer’s space to better understand complex
needs that could lead to opportunity for the client and AT&T.
• Reached the largest Email Hosting sale in the AT&T Premier Client Group of a Microsoft
365 solution to JELD-WEN. TOV 3M
• Recognized for restoring customer relationship with Chiquita Brands International that
ultimately led to an acquisition of their Mobility Services. 1.1M year business (August
2013)
• Lead the team that won an acquisition deal for Network Services to Patheon Inc for 1.1M
year (April 2013)
• Leading the Unified Communications Global Strategy with Rexam one of the first AT&T
customers to implement UCaaS, currently working on expanding the services into
Europe and Latin America).
• Selected by leadership to participate in AT&T’s Accelerated Development Program which
is designed to grow future leaders for the corporation.

2. Area Sales Manager, AT&T Advertising, Jacksonville, FL (7/2009-5/2012)
Led a group of 12 bargained-for representatives responsible for contacting customers for
the purpose of selling/upselling customers on advertisements. Responsible for inbound,
outbound or a combination of inbound/outbound telesales activities. Contributed to the
organization’s strategic focus by developing both short and long-term plans to achieve
goals. Developed expert working knowledge of organization’s operational systems,
processes, procedures and other related fields. Responsible for training, scheduling,
coaching performance and solving problems. Supervised Associate staff and non-exempt
employees.
• Managed 2 of the highest volume territories – Miami & Boca Raton
• #1 in the Call Center for 2009 achieving 124.19% of objective and a far exceeds rating
• #1 Sales Manager in 2010 achieving CEO Club status at 113.71% objective. #2 in the
SE Region
• Achieved top 10% of all domestic based Sales Managers with 103.46% attainment in
2011
Premise Sales Representative, AT&T Advertising, Central North Florida region
(9/2007-7/2009)
Account analysis and preparation, customer needs assessment, and preparation of
professional sales recommendations that meet each customer's specific needs.
• Managed large premise accounts selling Yellow Pages, Yellowpages.com and search
engines.
• Horizontal business consultative experience, acknowledge of a diverse number of
different type of businesses as Services, Wholesale and Manufacturing.
• Highly trained in online marketing concepts, business plans, search engine optimization,
e-commerce and pay per click online advertising.
• Reached top 5 seller status based on achieving 51 New Customers in one year
Directory Sales Representative, Bellsouth, Jacksonville, FL (2/2006-9/2007)
Telephone sales targeting small to mid-size companies positioning advertising, Internet,
Search engines, web development and Yellow Pages products.
• Productivity ranked in the top ten of all sales reps in the country within 6 months on
job
• Lead first Major Campaign Jacksonville 2006-2007 with a 112% attained
• Lead the region in New customer’s attained with 89 in one year in 2006
Bi-Lingual Customer Service Representative, Bellsouth, Jacksonville, FL (12/2002-
2/2006)
Managed diverse billing, advertising claims and pre-sales activities. Consulted customers on
complex products and services. Working with customers from 9 states in the SE US.
• Top producer for the Florida division
• #1 customer referral ranking in the Country
Director “Vinos y Compania” Consulting Group (Argentina)
(01/1999 – 08/2002)
Business Consultant: International market research. Business plans and Investment
projects. Organized International Business missions to Europe.

3. Quality systems. Marketing Plan development.
Account Executive Representative in Argentina “Vinitech” (France) “FISA” (Chile)
(09/2000 – 08/2002)
Sales Management of industrial and commercial
fairs in Argentina. Events organization. Stand sales. Promotion
activities. Collector. Customer Service.
Marketing Thesis and Marketing Services Professor University of Aconcagua
(Argentina) (03/2001 – 08/2002)
Counselor for marketing projects development.
Director Small Business Promotion Department Ministry of Economy Mendoza,
Argentina (01/1996 – 12/1999)
Design and Development of programs to help small and medium companies to increase
competitiveness: financial aids, quality systems certification, management, training,
cooperating, and merging. International projects developed for the World Bank and
International Cooperation Projects in Spain and Chile. Organization similar to SBA 50
professionals in charge.
President of the Board of Directors at the Sports Club Association (10.000
associates) National University of Cuyo (Argentina) 03/2001 – 08/2002
Executive Manager of the general board.
Financial Analysis and Management. Customer service. Collections
responsible. Budgeting. Marketing.
E D U C A T I O N & T R A I N I N G
Masters of International Business, Ecole Nationale dus Ponts et Chausses, Paris, France
Bachelor of Science in Business, National University of Cuyo Mendoza, Argentina
T E C H N I C A L S K I L L S
Microsoft Office: Word, Excel, PowerPoint
AT&T Power of the Platform Certification
A W A R D S
2013-2014 US President's Volunteer Service Award
2005 Platinum Award Recipient
2008 President’s Club Award
2010 CEO Award Recipient
2011 Hispanic Corporate Achiever Special Mention