Lyle Rushing has over 30 years of experience in payroll and training at Paychex Inc. He has trained both internal and external audiences and has a proven track record of achieving results through people skills. Rushing has consistently received high performance reviews and promotions throughout his career at Paychex. He has received the company's highest honor, the STAR award, for his contributions to operations. Rushing facilitates both in-person and virtual trainings across a variety of payroll and business management topics.

1. Lyle Rushing
42353rd Avenue• LosAngeles, CA 90008• 323-434-9983•lyleerushing@gmail.com
Trainer
Dedicated professional with extensiveexperiencein thearenasofpayroll andtraining. Proven trackrecord in achieving
resultsvia peopleand organizational skills. Skilled in MS Office Suite products, LMS (Learning Management System),
One Note, and WebEx. Core competencies include:
♦ Instructor LedTraining ♦ NeedsAssessment ♦ TimeManagement
♦ OnboardingNewEmployees ♦ AdministeringTesting ♦ CriticalConversations
♦ Web-basedTraining ♦ IndividualCoaching ♦ GarnishmentsAdministration
Professional Experience
PaychexInc.(1989—Present)
LosAngeles, Ca
Trainer |SeniorPayrollSpecialist|
Top-performingleaderwithconsistentpromotional careertracksupportingall payrollservicesandproducts. Morethan15 years in
Training:conductingtraining acrossmanyproductlinestointernaland externalaudiences,onboardingnewemployees,
administeringandproctoringcompetencyexams,developingandmaintaining program agendasandlessonplans. Also, 10years
in the SeniorPayroll Specialistrole:providingexceptional customerservicetoaclientbaseof350+payrollclients,processing
payroll,preparingandfilingtaxreturns,resolvingagencypenalties, andproperhandlingofgarnishments.
NOTABLEACCOMPLISHMENTS
• Successful onboarding of100+newemployees.Surpassedcompanyexpectationsforaveragetestscoresfor
entranceexamforcorporatelevel PayrollSpecialistSchool.Proactivelyengagedemployeesinpursuitofadvancement.
• PartneredwithSalesto growclientbase. Conductedonsiteandclientlocation productdemonstrationsto business
managementfirms,CPA’s andpotentialhighrevenuethatdirectlyresultedin increasedbranchrevenue.
• Identifiedtraining anddevelopmentopportunitiesbymeetingregularlywithSupervisorsandBranchManager.
Developed customerservice strategiesthatincreasedclientsatisfaction surveyscoresby5% within2months.
• Built credibilityandestablishedrapportwithinternalcustomers. Participantevaluationsconsistently scoredan
average of 3.87 on a 4.0 scalewhenaskedto rate the Trainer.
• Received STAR award. Highesthonorgiven annuallyto Operationsemployees. Annually, 13 employeesoutof
approximately8,000arenominatedlocallyandmust have RegionManagerapprovaltobe selected.
• FacilitatedvirtualMentorCertificationclass. Allparticipantspassedcertificationandratedtheclassas a “3” on
scaleof “4” as to overall effectiveness of the training.
• Facilitatedtrainingactivitiesatbranchlevel. Recenttopicsinclude: Mobileapplicationenhancements,QualityCall
MonitoringSystem,LaborDistributionandJob Costing, OnlinePayrollapplication,OutlookE-mailorganization.
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EARLY CAREER and Education:
US Navy HonorableDischarge
UniversityofNorthCarolinaatChapel Hill 3 yearscompleted. Math emphasis