1. E: hdoane@vols.utk.edu LinkedIn: http://www.linkedin.com/pub/heather-doane/2b/8aa/5a3 P: 206.351.3403
HEATHER DOANE
SKILLS &
ABILITIES
Administration, projectmanagement, activelistening, team building, extensivetrainingin customerserviceand
satisfaction, highly organized, calendarmanagement, travel coordination, accounting, clientmanagement, oral
comprehensionandexpression, eventorganization and coordination, clerical knowledge, searchengine
optimization/searchenginemarketing integration, document preparation, willingness to learn newtasks and
responsibilities,knowledgeof MicrosoftOS, AppleOSandAdobeprograms.
EXPERIENCE EXECUTIVE ADMINISTRATIVE ASSISTANT & CONTENT CURATOR, TRAFINITY
11/2013 – PRESENT
Daily calendarmanagement forthe President and CEO/CFO. Create and categorize relevant information, scheduling
and coordinatingmeetings with potential investors, key investors andnewtalent. Provideconstructivefeedback,
criticism andcreativeinputduring the developmentand implementationof the overall websiteand user interface.
Prepare detailed meeting agendas, correspondenceand documents whileensuringthat they are properly formatted
withcorrect spelling, grammarand punctuation.
EXECUTIVE ADMINISTRATIVE ASSISTANT, COPIERS NORTHWEST
10/2013 – 3/2014
Daily calendarmanagement forthe President, CEO and CFO, liaisonbetweenthe President and sales/marketing
departments, arrange complexglobal andcontinental travel with detaileditineraries. Plan and coordinatecompany
and clientfunctions, as well as organizedaily officelogisticsincludingmeetings, interofficecommunicationandany
equipment/materials needed for meetings being heldthat day. Prepare detailed meetingagendas, correspondenceand
documents whileensuringthat they are properly formatted withcorrect spelling, grammarand punctuation.
EXECUTIVE ASSISTANT & SOCIAL MEDIA COMMUNITY MANAGER, ROCKETDOG COMMUNICATIONS
8/2013 – 9/2013 & 5/2012-8/2012 Internship Position
Coordinating travel arrangements, plan meetings and/or conferences, maintainrecords and reports, event
coordinationand hosting. Officeorganization, accountingandother designated responsibilitiesdependentuponhis
schedule/needs, handletimesensitivedocumentationwithattention to detail and discretion. Responsiblefor
developingand managing viral marketingcampaigns, searchengine optimization/searchenginemarketing
(SEO/SEM) integration, monitoringand analysis of social mediatrends.
LEASING SPECIALIST, RIVERSTONE RESIDENTIAL GROUP
8/2011 – 8/2013
Calendar management forthe property manager, assistantmanager and leasingstaff. Providecustomerservicefor
new/existingclients, marketingand promotional outreach withlocal businesses andeventplanningfor guests ranging
from 20-200 attendees. Daily tasks includedfileauditing, legal documentpreparation, and officeorganization.
Obtained$3000 ininservices andgifts for events through cross marketingand outreach.
LEASING SPECIALIST III, ESSEX PROPERTY TRUST
3/2008-7/2011
Training, cross trainingand team support/building, developedandimplementeda new officeorganizationsystem,
filingsystem anddaily operations system fortheregion. Property accounting, productmanagement and pricing,
customerserviceandresident retention programs, create new marketingmaterials and systems, beinformedand
knowledgeableonall laws pertaining to federal and state fair housinglaws.

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EXECUTIVE ASSISTANT, ORION MARKETING GROUP
4/2006-2/2008
Officeandcalendar management for two executives, organizingall travel expenses and business merchandise.
Establishandmaintain clientrelationships withlocal fortune500companies generating an increaseof 30% sales and
revenue. Maintaincompany-widebudget, coordinatedaily meetings between sales, writebusiness correspondence,
and analyzeorganizational operating practices and procedures whilehandlingall incoming/outgoingemployee
paperwork.
TELEVISION TRAVEL HOST, ROLLING SURF PRODUCTIONS
6/2005 – 3/2006
Travel hostfor an international television showthatwas aired in Australiaand currently being aired worldwidevia
HULU. My travels includedfivedifferentcountries;Thailand, Japan, New Zealand, Tasmaniaand Australia. Iwas
responsibleforinterviewing, communicatingandassimilatingmyself into thedifferentcultures whilecompletingdaily
tasks and gathering information.
ASSISTANT MANAGER, JOURNEY’S
4/2004-8/2007
Responsibleforopening/closingof thestore, training of new/current employees oncustomerservice, sales, stock,
product knowledgeand upselling. Daily accountingandtill rendering, bank deposits andtill cashexchange for the tills.
Monthly inventory audits, acceptanceof storeproducts and storepresentation/set up. Coaching/constructive
feedback for sales associates thatfailedto meet daily, weekly andmonthly sales goals.Maintainamonthly sales
increaseof 5%, andensure that all sales associates hadattainablegoals set forthem through one on one
meetings/feedback sessions.
EDUCATION UNIVERSITY OF TENNESSEE – FORENSIC ANTHROPOLOGY, D.D.H.R
3.69 GPA, SIGMA ALPHA PI, Honors Enrolled Senior
SEATTLE CENTRAL COMMUNITY COLLEGE – BUSINESS ADMINSTRATION & COMMUNICATION
3.53 GPA, PHI BETA KAPPA, Deans List