Astute IT professional with 11+ years of experience in service delivery, experience in leading projects/programs, building partnership, establishing delivery processes in fast-paced dynamic cloud DevOps & infrastructure environment.

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Hardik Shah
Contact No.: +91-8197222002| Email ID:hs.techgeek@gmail.com | Home Locations: Bangalore,Mumbai,Surat
LinkedIn ID: HelloHardik
IT TECHNOLOGY PROFESSIONAL
Experience Summary
 Astute ITprofessional with 11+years of experience in servicedelivery,experience in leading projects/programs,building
partnership, establishingdelivery processes in fast-paced dynamic cloud DevOps & infrastructureenvironment.
 Deep experience in leading project & programs in cloud servicedelivery operations:Built,Standardized & Operated 3500+
VMs, 35+ enterprise application stacks and 12+public & privatecloud data centers (VMware, Azure & other platforms)
 Led multipleproductization topics cross-functionally with Development, Automation, Implementation, Server Ops,Network
Ops,DevOps, DBA Ops teams for rolloutof SOLR, Zookeeper, Redis, Kafka,Agency, Tomcat, NGINX, HANA, MySQL, ClamAV
etc
 Lead DevOps & Automation projects build of Chef cookbooks,build & deployments usingRundeck
 Private cloud PoC Program: Strategic pre-sales initiativeto deployed infra & application stack for a European Government at
customer's datacenter
 GDPR Builds usingHortonworks hadoop solution
 Disaster Recovery: DR stack builds & DR trial-runs for end customers
 Migrations: lead datacenter & customer instancemigrations acrossregions & decommissioning
 Capacity & Inventory Management - ensuringjustified used of hardwarecapacity & costs to meet business needs using
Device42
 Improving Product Integrations process
 Implementation of selenium & QCert tools for automated validation of defined testcases
 NetApp storagemigrations
 Akamai CDN rollout
 Cloud availability zone re-balancing
 Lead production & pre-production application stack split
 Standardization & Optimization of server spec, OS standardization,build templatization
 Implementation of Service Transition for Speed & Quality:Designed & implemented servicetransition framework for better
continuous improvement servicedelivery usingServiceNow
 Incident & 24x7 Escalation Management
 Recurringincidentalerts & tickets queue reduction
 Problem Management, root causeanalysis& drivingof correctivemeasures
 CSI: measure/rate accuracy of projects schedules/plan and resourceutilization.
 Quality Assurance: revamped whole QA validation & testingprocess
 Strategic LoB goal to improve upon & redesign technical Knowledge Management/documentation
 Change Management: Design & implemented Change Management process.Lead Change Manager, chaired CABs
 Data & Voice InfrastructureOperations Management
 RPF for T&M contracts focus on process optimization & headcount optimization
 Defining& negotiating SLAs, SLOs & KPIs for optimized projects efficient operations,better quality of servicedelivery
 Reporting & Monitoring : DC & Application uptime& performance reporting, Agilereports, customer notifications
 Quarterly Release & maintenance planning
 Workingwith product management and defining yearly Product & Project roadmaps
 Leadership - drivinghigh performanceteam culture,ManagingHigh utilization & retention, grooming talent to next level
 Managing customer go-live & cutovers
 Tools: Sharepoint, ServiceNow, Jira,Confluence, MS Project, Asana

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Awards & Accomplishments
 Nominated Global Catalyst(High Performer) 2018/2019 due to outstandingcontribution to SAP, for thought leadership,
innovation and strategic thinking.
 Multiple recognitions and monetary awards for successful delivery of various projects.
 Best Performer Award by TCS and SAP.
Experience Details
Academics
 Bachelor's Degree in Information Technology (BSc IT) from Mumbai University (Thakur College, Kandavali)
Personal Details
 Date of Birth :20-Jan-84
 Languages :English, Hindi, Gujarati and Marathi
 Address :G11, Sai Paragon Meadows, 4th Main, 20th Cross, Beml Layout, Bangalore, Karnataka 560066
 Visa :US B1/B2
Certifications & Trainings
 PRINCE2 Foundation & Practitioner (ID:P2R/IN074623)
 EXIN ITIL V3 Foundation (ID: EXIN086886)
 CISCO CCNA (ID: CSCO11718249)
 MicrosoftMCSA (ID: 6152790)
 Artificial Intelligence(AI) Quick-Startfor Managers training
 ISMS Implementation based on ISO 27001: MIEL eSecurity
 Ec-Council:Certified Ethical HackingTraining:MIEL
eSecurity
Company Designation / Role Period
SAP Labs, Bangalore2 IT Technology Senior Consultant Jan-16 – till date
Tata Consultancy Services, Bangalore2 IT Analyst/ Senior ServiceDelivery Manager Sep-12 – Jan-16
Indmax IT Solutions, Hyderabad2 Senior AnalystServiceDelivery Feb-11 – Aug-12
Lauren Info Technologies, Mumbai1 System Engineer Jul-10 – Feb-11
Orient Technologies, Mumbai1 InfrastructureAdministrator / Network Engineer Oct-07 – May-10
Freelancer Hardware & Network Engineer. Re-seller Web hosting May-05 – Sep-07