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Svam Corporate Overview


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Svam Corporate Overview

  1. 1. Putting Information Technology To Work<br />
  2. 2. Contents<br />Corporate History - Milestones<br />Our Vision and Values<br />Key Metrics<br />Management<br />Organizational Design<br />Global Presence – Offices<br />Correct Shore TM Model<br />Service Offerings<br />Customer profiles<br />Key Partners<br />Web<br />Collaboration<br />Business Process<br />Management<br />Business<br />Intelligence<br />Infrastructure<br />Management<br />Staff<br />Augmentation<br />
  3. 3. Corporate History<br />Started near shore development center in Mexico<br />Became MicroSoft Gold Partner<br />Entered into partnership with leaders – MicroSoft, IBM & Oracle<br />Started Offshore development center in India<br />Launched Solutions Practice<br />Founded as an IT staffing Company<br />2009<br />2003<br />1998<br />1994<br />2000<br />2007<br />
  4. 4. Corporate Vision and Value proposition<br />Our Vision<br />SVAM is a globally trusted technology partner delivering creative value added services to exceed the expectations of our clients and our people.<br />Our Value Proposition<br />Clients choose SVAM for the trust we engender, the results we achieve, our commitment to their <br />success, and the experience we create by the way we work with them.<br />We enable our clients to leverage technology for business excellence by providing :<br /><ul><li>Creative solutions at an optimal cost of ownership
  5. 5. Experience in getting the best value from technology investments
  6. 6. Talented people, proven processes, and the right technology
  7. 7. The ability to scale while retaining client flexibility</li></ul>Our teams leverage innovative thinking, a systematic approach, and disciplined deployment to deliver <br />superior returns.<br />
  8. 8. Key Metrics<br />Technology<br />Processes<br />People<br />Our People<br />Their know-how covers a wide range of<br />specialties: Collaboration, Data Management/Business <br />Intelligence, E-Commerce, Enterprise Architecture, Network <br />and Systems Design. We make regular training available <br />throughout the year.<br />We Achieve Results by Investing in Our People, Processes and Technology<br />
  9. 9. Key Metrics<br />Technology<br />People<br />Process<br />Processes<br /><ul><li>Full SDLC via adoption of Rational Unified Process (RUP®)
  10. 10. Use of Industry standard tools: Rational Rose
  11. 11. Project Management methodology adaptable to specific customer environment</li></ul>We Achieve Results by Investing in Our People, Processes and Technology<br />
  12. 12. Key Metrics<br />Process<br />People<br />Technology<br />Technology<br /><ul><li>We maintain local facilities for 50+ developers supporting common technology platforms
  13. 13. Off-shore infrastructure for 150+ developers in New Delhi, India, and 100+ developers in Cd. Victoria, Mexico</li></ul>We Achieve Results by Investing in Our People, Processes and Technology<br />
  14. 14. Management Profiles<br />Vikas Dhablania<br />Executive Vice President<br />Anil Kapoor<br />President & CEO<br />Michael Capilets<br />Managing Director<br />Joe Marchese<br />Managing Director<br />
  15. 15. Global Presence<br />New York, USA<br />San Diego, USA<br />Ciudad Victoria, Mexico<br />Delhi, India<br />
  16. 16. CorrectShoreTM Model<br />Client’s Project Manager<br />Client Company<br />SVAM ONSITE (US)<br />Project Manager<br />Technical Architect<br /><ul><li> Customer Communication
  17. 17. Project Management
  18. 18. Requirement Management
  19. 19. Risk Management
  20. 20. High Level Design
  21. 21. Acceptance testing</li></ul>SVAM NEAR SHORE (Mexico)<br />SVAM OFF SHORE (India)<br /><ul><li> Detail Design
  22. 22. Development
  23. 23. Documentation
  24. 24. Testing
  25. 25. Detail Design
  26. 26. Development
  27. 27. Documentation
  28. 28. Testing</li></ul>SVAM CorrectShoreTM delivery model delivers all the benefits and advantages of Global delivery models. Our blended team approach is relevant across many types of engagements. The project team leadership works on-site with the client team throughout the engagement. <br />As appropriate, the offsite/offshore team may travel to the client’s location to kick off the project, then return to their development center while maintaining the lines of communication and relationships built while onsite. This creates both a high-touch and high-tech project experience.<br />With development centers in New York, Delhi, and Victoria, Mexico; SVAM can offer clients cost effective solutions through a blend of engagement models:<br /><ul><li> On-site
  29. 29. Off-Site
  30. 30. Off-site + Off-shore
  31. 31. On-site + Off-site + Off-shore
  32. 32. On-site + Off-site + Off-shore + Near-shore</li></li></ul><li>Service Offerings<br />Data Management <br />& <br />Business Intelligence<br />Business Process Management<br />Web Collaboration<br />Enterprise Content & Document Management<br />Application Development & Maintenance<br />Infrastructure Services<br />Staff Augmentation<br />System Integration<br />
  33. 33. Business Focus<br /><ul><li>Data Management/ Business Intelligence
  34. 34. Document Management
  35. 35. Collaboration
  36. 36. Managed Services
  37. 37. Applications Development and Maintenance
  38. 38. Infrastructure</li></li></ul><li>Technology<br />We Have a Proven Track Record Across Most Technologies<br />Operating System<br />Windows<br />Linux/ Unix/ AIX<br />MVS/ ESA, OS/390<br />Operating Systems<br />Platform<br />.Net<br />J2EE<br />Open Source<br />Databases<br />SQL Server<br />Oracle<br />DB2/ UDB<br />Platforms<br />Databases<br />Languages<br />C++, C#, JavaScript<br />VB, VB.NET<br />Cobol, PER<br />Packages<br />SharePoint, SAP<br />FileNet, Vignette<br />Saperion, PeopleSoft<br />Packages<br />Languages<br />Tech Components <br />Apache, Cold Fusion<br />Weblogic, WebSphere<br />PHP, MySQL, Python <br />Tech Components<br />
  39. 39. Our Partners<br />
  40. 40. Project Management<br />
  41. 41. Project Management Approach<br />Leadership, Teamwork, and Change Management<br />Start Project<br />Define Project<br />Plan Project<br />Manage Delivery<br />Close Project<br />SVAM’s Planning Tools & Techniques<br />
  42. 42. Project Management Approach<br /><ul><li>SVAM uses various tools and templates for planning, monitoring and controlling during the project execution. Some of the tools used during Project Life Cycle are:
  43. 43. Microsoft Project Server 2007 (Project Planning, Monitoring and control)
  44. 44. Acti-Time (Time Management)
  45. 45. VSS, TFS (Configuration Management)
  46. 46. Bugzilla (Bug Management)
  47. 47. SVAM follows Quality Management system based on the CMMI Level 3 and ISO 9001:2008 standards. Some of the templates used during the project life cycle are:
  48. 48. Project Management Plan
  49. 49. Risk Register
  50. 50. Configuration Management Plan
  51. 51. System Requirement Specification
  52. 52. System Design Specification</li></li></ul><li>SVAM’s Software Development Methodology<br />Project Startup<br />Business Requirement Gathering<br />Design<br />Implementation<br />Testing<br />Project Completion<br />Functional Design Review<br />Change Management<br />Project Management<br />
  53. 53. Quality Assurance Approach<br /><ul><li>The Quality Assurance (QA) team conducts three types of audits to ensure that work is performed as per the QA plan.
  54. 54. Configuration Management Audit
  55. 55. Process Audits
  56. 56. Product/Project Audit
  57. 57. Apart from the audits and QC activities the reviews such as peer review and Subject Matter Expert (SME) reviews are conducted as per the plan to maintain the quality of work.
  58. 58. The metric process is used to analyze and take various corrective and preventive measures as appropriate. The metrics are also published to the senior management at regular intervals and the appropriate actions are taken. </li></li></ul><li>Governance – Communication Channels<br />Steering Committee<br />SVAM Senior Management<br />SVAM Key Executive Sponsor<br />Client Senior Management <br />Key Executive Sponsor <br />Meeting : Quarterly<br />Engagement review, Strategy & <br />Business Transformation initiatives,<br />Approval of changes and policies<br />SVAM Account Manager<br />SVAM Program Director<br />Client IT Sponsor<br />Client Engagement Manager <br />Relationship Management<br />Meeting : Monthly<br />Program Review , Delivery Excellence<br />SLA/Metric tracking, Risk Management<br />New Opportunities<br />Value Register, Customer Delight <br />SVAM Project Manager<br />Client Project Managers<br />Local Business Owners <br />Execution Management<br />Meeting : Weekly<br />Project Status and Tracking, SLA and Metric <br />Tracking , Operation Issues, Delivery <br />Coordination ,Issue Consolidation and <br />Tracking , Resource Management, Tactical Control, <br />Change Management<br />
  59. 59. Representative Projects<br />
  60. 60. New York City Department of Environmental Protection<br />The DEP commissioned a program to equip every water meter in the City of New York with an active RFID device to enable automated meter reading. The program was essential not only to improve service levels and the efficiency of operations. The data is needed to help plan water capacity and distribution models for a city population expected to grow by as many as one million people in the next ten years.<br />DEP had contracted with a large government contractor to build the city-wide wireless network for reading the devices, RFID and meter manufacturers, and several installation contractors to deploy the devices throughout the city. But there was no unifying way to coordinate all the players who had to integrate activities to meet an aggressive schedule.<br />SVAM designed and built an application called MITS that allowed the contractors to plan and execute their activities in a coordinated way. The system was built on Microsoft’s .NET framework to integrate into DEP’s architecture. The project made use of an agile approach to accommodate an aggressive schedule, with concept to delivery taking just five months.<br />By addressing systemic inefficiencies, MITS is helping to improve process complexity and delays that the City Comptroller’s office estimated to cost $24M, with recurring benefits for billing, payment, and cash flow expected to grow into the future.<br />Challenge<br />SVAM’s Solution<br />Results<br />
  61. 61. Motorola<br />The Enterprise Mobility Division asked SVAM to improve service levels and reduce expenses in managing a suite of applications and the supporting infrastructure. SVAM provides managed services teams onsite and offshore.<br />The applications portfolio includes disparate but integrated solutions:<br /><ul><li> Dispatch for Windows (DfW), a group of custom applications, serves as the customer interface for</li></ul> accessing Motorola’s service functions<br /><ul><li>ViryaNet, a COTS solution that provides Customer Service
  62. 62. Clarify, a CRM application for Service Center and Field Service
  63. 63. Actuate, Centralized Reporting for the Enterprise Performance
  64. 64. Production Support, including System Admin, Network Engineering, and DB Admin</li></ul>SVAM applied its CorrectShoreSM model to staff a distributed team onsite and offshore to deliver ADM and infrastructure services at a very attractive price while delivering top flight service.<br />The applications suite has an unrivaled reputation with Motorola’s business leaders and customers for creating high service levels.<br />Challenge<br />SVAM’s Solution<br />Results<br />
  65. 65. International Flavors and Fragrances (IFF)<br />The world’s second largest fragrance and flavors creator, a $2B global company, needed to manage infrastructure by simultaneously taming costs without compromising on quality. They also needed to rapidly implement a document management system integrated with SAP.<br />The document solution required integration across multiple continents and service providers:<br /><ul><li> Implement the Saperion document platform in less than three months
  66. 66. Integrate with data created by a BPO partner
  67. 67. Take over support for a legacy Lotus Notes that links to the new system.</li></ul>SVAM deployed a local team to work closely with client business and technology leaders, along with vendor product experts, to implement the system rapidly. We then continued onsite and offshore support for Notes as client teams redeployed to strategic areas.<br />SVAM delivered world-class solutions at significant cost advantage via process and resource management expertise based on experience with other global clients. We became integral with the client’s IT “chemistry” leveraging SVAM’s CorrectShoreTM model.<br />Challenge<br />SVAM’s Solution<br />Results<br />
  68. 68. SiteIntel<br />An Internet firm needed a way to provide real-time national security information to their subscribers. <br />SVAM was asked to create a robust platform that also had an attractive look and feel, with configurable pages for end-user personalization. By the very nature of SITE Intel’s business, a high level of security and privacy was required, along with powerful search capabilities and ease of creating of new pages and internal websites. The design also had to enable a second phase to integrate Web 2.0 features.<br />The SVAM team selected Microsoft SharePoint as the platform to deliver this wide ranging capability. Beyond the traditional document management emphasis, the team integrated ASP.NET C# code to leverage the strong database engine within SharePoint.<br />The SITE Intel web-based application is the product of choice for the best security intelligence available to non-governmental organizations.<br />Challenge<br />SVAM’s Solution<br />Results<br />
  69. 69. SonicWall<br />SonicWALL designs, develops, manufactures, and sells network security, content security, and business continuity solutions worldwide. In a very competitive industry, SonicWALL wanted deeper insight into the profit dynamics of the business, and how operational excellence could make an impact.<br />SonicWall had ERP and CRM platforms that are functionally rich and integrated, but the IT team was fully committed to supporting that environment for ongoing activities. They could not have the capacity to create a robust business intelligence platform to yield the desired insight.<br />SVAM built an Enterprise Data Management platform for robust yet easy to use performance management. The system is built on .NET technologies and makes extensive use of the Qlikview Business Intelligence Tool. The team took an agile development approach that permitted the client to experiment with innovative ideas and deploy those that created the most value.<br />The BI solution has been so successful that it is being deployed among the senior leadership throughout the company. In the next phase, we are integrating the platform with a business process management engine to integrate operations.<br />Challenge<br />SVAM’s Solution<br />Results<br />
  70. 70. Clients – Public Sector<br />State of Connecticut<br />NYS DCS <br />NYC DCAS<br />NYS OMRDD<br />
  71. 71. Client - Corporate<br />
  72. 72. Feedback<br />Your feedback is very important to us, please contact us for more information and feedback<br /> Email :<br /> Phone : +1 (516) 466 6655<br />
  73. 73. SVAM International, Inc.<br /> 233 East Shore Road, <br /> Great Neck NY 11023<br /><br />Thank You for your time!!<br />