1. Harai Clark
haraiclark@hotmail.com
0420 478 121
Harai Clark CV 1
Harai Clark
Operations, Facilities Management, Administration
CORE BUSINESS OFFERING
With more than 15 years experience working at all levels of business from frontline to senior
management has a “lets work from the ground up” approach to managing projects.
Passionate, hard working, loyal and fiercely protective of the interests of the business. Able
and willing to work over and above to achieve outcomes.
SAMPLE CAREER ACHIEVEMENTS
Planning and implementation of an online learning product
Established administrative procedures for a new School of Study at a New Zealand
university including developing key relationships throughout the university.
Drove a mixed vendor/internal team to deliver the migration of servers to plan and
budget and with no downtime.
Established a remote office in UpState New York, then sourced and re-established an
office in Manhattan.
Planned and implemented the revamp of the network environment for one company.
Developed and wrote company policy manuals applying a global design look and
feel to all policies
Facilitated multiple office relocations and re-stacks across the region
Increased the stability and compliance of the network across the region through an
upgrade to the server environment during which minimal disruption to the business
while still delivering several other key IT initiatives.
EDUCATION AND SKILLS
Advanced Diploma in Management
Bachelor of Arts (deferred)
MS Office Suite
InDesign
Microsoft Access
Has working knowledge of
GoToWebinar/GotoMeeting
Survey Monkey
Wordpress
Mail Chimp
EMPLOYMENT CHRONOLOGY
National Operations Manager Learning Dimensions Network 2011 – current
Project Manager Learning Dimensions Network 2009 – 2010
Head of Global Operations Maura Fay Global 2006 – 2009
Operations Manager Maura Fay Workshops 2001 – 2006
Office Manager Wall and Madison 2000 - 2001
Administrative Assistant ANZ College of Psychiatrists 1998 - 2000
School Manager University of Waikato 1995 – 1998
SCOPE OF EXPERIENCE
10+ years technology leadership
Avetmiss compliance
Project and program management

2. Harai Clark
haraiclark@hotmail.com
0420 478 121
Harai Clark CV 2
IT governance
Organisational development
Workforce development
Blended learning
Government funding
Infrastructure and architecture
Operations management
Financial management
Change management
Facilities management
Negotiation and vendor management
Customer relationship management
Recruitment and team development
Leading and managing teams
Business process re-engineering
PERSONAL STRENGTHS
Excellent interpersonal and relationship management skills
Adapts and changes with ease – excellent change management skills
High level communication skills (written and verbal)
No nonsense, take charge yet bring your sense of humour!
Outstanding written and verbal communication skills.
Sees the good in people – yet not afraid to give constructive advice.
PERSONAL VALUES
See change as evolution as crucial for industry leadership and corporate survival
Appreciate the contributions of all stakeholders no matter how small
Always be selling the vision and ‘keeping people in the loop’
Mean what you say and say what you mean
Treat others as you would want to be treated.
PROFESSIONAL HISTORY
Learning Dimensions Network 2011 - current
National Operations Manager
Learning Dimensions Network (LDN) is a market leader in the provision of training, coaching
and performance management consulting services.Today, LDN is best known in the
marketplace through the work of its two established divisions: Leadership Dimensions
(focusing on delivering soft skills training throughout Australia and the world) and Safety
Dimensions (focusing on the delivery of accredited and non accredited safety training
throughout Australia).
Initially invited onboard by the CEO, Melissa Williams and given the mandate to take over the
project management of one of LDN’s largest clients which included weekly travel between
Sydney, Brisbane and Melbourne, and later asked to take on the role of National Operations
Manager and transfer to Melbourne.
As National Operations Manager
Core responsibilities

3. Harai Clark
haraiclark@hotmail.com
0420 478 121
Harai Clark CV 3
Manage HR contracts for all employees and associates
Manage and contract the team of external suppliers including print management, IT,
facilities team, travel providers and drive improved vendor deliverables
Facilities management including security
Manage all travel for the business including sourcing best price solutions for
accommodations, flights and hire cars
Manage day to day IT operations and ensure stability and minimum downtime to the
business including all remote team members
Manage all office start ups and associated services and equipment
Minimise risks to the IT environment through constant and close monitoring of IT
services and close management of the external IT providers
Work with an App development team on company Apps
Significantly improve knowledge management through the development of
enterprise wide policies and procedures and monthly newsletters to our sub-
contractor team
Responsible for OH&S across the business including remote team.
Ensure all roles in the business are covered when other team members are on leave
including Desktop Publishing, Production, Business Development, Tender writing,
finance
As Project Manager
I was onboarded as a sub-contractor for this role which was intended to only be short term.
Later asked by the CEO to move to a full time role, working remotely in Sydney and then in
Melbourne.
Core responsibilites
Project manage client deliveries including scheduling delivery teams to deliver training
throughout Queensland.
Build a strong relationship with the client team
Attend weekly meetings with the client team to ensure the project was on track.
Provide monthly reports eg. Competency completion, trend analysis and change
management logs.
Achievements
Successfully implemented the new server infrastructure and application with an
emphasis on reviewing configuration as well as application requirements and pre-
requisites for the installation of your the SBS 2011 Server, Terminal server and the
migration of current SQL and Application Server from a Physical server to Virtual Server
Successfully revamped the network structure to provide a structure that would be
easier to navigate and be able to move with the times
Planned and Implemented rigorous systems, policies and processes across the
business including Employee, Associate and Travel policy writing that enable all team
members to work
Drove and delivered several key initiatives in collaboration with other leaders yielding
significant savings (eg. Renegotiating supplier contracts)
Established a monthly newsletter for the Associate team to keep them updated on all
internal activities of the business and to share knowledge.
Maura Fay Workshops 2006 - 2009
As Head of Global Operations

4. Harai Clark
haraiclark@hotmail.com
0420 478 121
Harai Clark CV 4
Onboarded by then Managing Direct, Maura Fay initially to manage the service delivery to
clients throughout Australia and Asia, then given a broader mandate to manage all aspects
of the IT and systems throughout all of the offices.
Core responsibilities
Manage training deliveries for global clients throughout Asia, Europe and the USA.
Set up the office and systems in upstate New York
Source and secure a more central office in either New York, Chicago or Los Angeles.
Interview a USA based team in New York, Dallas, Chicago and manage the
operations of the US team
Manage all global client invoicing via MYOB
Manage trainer invoices and expenses.
Sample achievements
Liaised with engineers, architects and designers to plan the upgrade of the MFW
office in Sydney.
Set up an office in Up State New York living in the area for 3 months and travelling to
the USA 2-3 times per year to undertake other client work.
Sourced and secured an office in Manhattan that gave the business a New York
address, through contacts I had made whilst living in New York.
Set up auditions throughout the USA and attended those auditions. This included
setting up venues, liaising with hotels for best rates and being on site to facilitate the
auditions. Note that after 4 years a number of those trainers remain in contact with me
via Linked in and email – even those who were not successful.
As Operations Manager 2001 – 2006
Core responsibilities
Ensure the timely production and delivery of materials for client programs throughout
Australia and Asia.
Manage the operations and IT of all MFW offices (Sydney, Melbourne, Singapore,
Kuala Lumpur and later New York)
Project manage marketing events
Source best cost solutions in all areas of the business including printing, telephony, IT
infrastructure and the company’s database environment.
Vendor management.
Sample achievements
First administrative staff member in the history of the company to travel to and work in
all offices.
Established strong vendor relationships to ensure cost efficiencies for the business.
Redeveloped the company’s 3 databases into a single one-stop-shop CRM able to
manage the end-to-end processes for all projects.
Established weekly operations team meeting of all administration team members
across the company to ensure 1) the team functioned as a team 2) everyone was on
the same page and 3) remote team members felt included.
Sourced and set up an office in Canberra
Planned and implemented the transfer of IT to new offices in Melbourne – ensuring
minimum downtime for the business.
Planned and attended multiple marketing events in Sydney and Melbourne.

5. Harai Clark
haraiclark@hotmail.com
0420 478 121
Harai Clark CV 5
University of Waikato, New Zealand
School Manager, School of Maori and Pacific Development 1995 – 1998
Headhunted into this role by members of the University Council due to the work they had seen
me do as a member of the University Council and University Financial Committee.
I was onboarded as the first School Manager for this newly created role which bought
together three existing departments within the School of Humanities into a fully functioning
and funded school of study.
Core Responsibilities
Establish systems and processes to ensure the smooth running of the school.
Consolidate the systems already in place within the three existing departments to
ensure one school – one approach.
Develop a marketing plan including advertising materials, brochures and materials to
be used at regular exhibitions throughout New Zealand.
Work with the key academic staff to facilitate the launch of new programs.
Managing the finances of the school in conjunction with the University’s CFO and
team.
Plan and manage the student enrolment process.
Assess student applications for entry.
Sample achievements
Through detailed investigation was able to identify and subsequently retrieve
significant amounts of funding that had been “hidden” from view in another school of
study.
Established strong systems for the management of the school
Developed extremely strong relationships throughout the university to ensure the
school was appropriately represented at all levels of the university – including having
a direct line to the then Vice Chancellor and his office.
Planned and implemented attendance at numerous education expos throughout the
North Island.
Nominated by the Vice Chancellor to attend a residential program for School
Managers throughout Australasia (this opportunity was only available to 2 people in
New Zealand each year and only by nomination of the Vice Chancellor of your
University).
Met with academics at the University of South Australia working on what would be the
new e-learning platform for remote students.
Managed the Schools participation in the Ford Foundation Project which involved the
exchange of academics from 4 universities throughout the world (University of
Waikato, University of Northern Arizona, University of South Australia and Hilo University).
Previous Roles in brief
Administration Assistant 1998 - 2001
Australian and New Zealand College of Pyschiatrists
International Student Coordinator 1993 - 1995
PA to Dean of Education 1989 – 1993

6. Harai Clark
haraiclark@hotmail.com
0420 478 121
Harai Clark CV 6
Contact Details
Harai Clark
Haraiclark@hotmail.com
M: 0420 478 121
Referees
Janet McCulloch (ex Maura Fay)
Lead Consultant
0407 975 078
Jenny Sovolos (Learning Dimensions Network)
CFO
0402 045 065