Frans van Wamel has over 30 years of experience in management, training, and organizational development. He holds certificates in project management, lateral thinking, leadership development, and workplace assessment and training. His career includes roles in sales, customer service, and management consulting. Currently, he works independently on projects focused on social, environmental, and financial sustainability.

1. FRANS VAN WAMEL
Frans van Wamel
2 Gwalia Court
Rowville 3178
fvw@bigpond.com
0490 125 044
CAREER OBJECTIVE
To secure a senior management role in an organisation which matches my commitment to social
justice.
EDUCATION AND PROFESSIONAL DEVELOPMENT
2015 MIT
edX Honor Code U-Lab Certificate (Transforming Society, Business and Self)
2010 Chisholm Institute
Certificate in Network Infrastructure
2004 RMIT
Associate Degree in Innovation and Service Management
1999 Kepner Tregoe
Certificate in Project Management
1999 de Bono Institute
Certificates in Lateral Thinking, Six Hats and Simplicity
1999 Casey Institute
Certificate in Workplace Assessment and Training
1979 MTS Holland
Diploma in Electronic Engineering
EMPLOYMENT HISTORY
2013-2014 Upstream Print Solutions (a Xerox Company)
Based on an earlier career at LMA (see below), I approached the CEO to implement a green-field
corporate training program. I had documented my ongoing interest in organizational development,
through the observations that I had made at the front line. I suggested to adopt simplicity as a value.
Received approval on the spot, which transformed my career into a ‘management consultancy’ role:
Designed a survey, tailored to known organizational impediments
Provided data analysis
Initiated a project plan to deliver workshops to cover 2 metropolitan area's totaling 260 personnel
Designed a company-wide 1/2 day Feed-Forward workshop to engage front line
From this feedback, developed a leadership development program
Delivered a two month values alignment project for two self-directed management teams
Presented culture change methodologies to management team
Coached C-Suite in Action Research principles
Resume Frans van Wamel pg 1/4

2. 2011-2013 Upstream - Customer Training and Delivery Engineer
Duty: Delivery and installation of multifunctional office equipment
Liaising with workshop staff, loading of office equipment for delivery from day to day
Delivery of equipment to customer premises in a safe and courteous manner
Liaison with customer IT consultant and key operators to confirm customer specific needs
Configuring of equipment according to customer’s requirements
Connecting of equipment to customer’s computer network infrastructure and terminals
Training of customer staff on equipment and customer tailored service solutions
Logging of carried out work on internal database
Reporting back to management to escalate issues when required
2009-2011 Classic Web Solutions - Sales Manager
Duty: Managing a team of 3 telemarketers in website design, web hosting and SEO services
Provision of training and coaching of telemarketing techniques to identify website needs
Created guidelines how translate conceptual ideas into customer specific requirements
Responsible for signing off documented proposals and maintaining customer database
Following up of proposals and assisting negotiations to point of sale when required
Delivery of after sales service and on-selling of web related products
Being available as a sounding board to staff and owner of the business as situations arose
2007-2009 Caspers Gourmet Foods - Delivery Driver
Duty: Delivery of gourmet foods to specialised bakery and coffee retail outlets
Planning of most economical delivery route on evening before delivery
Maintaining pre-organised delivery times for major accounts
Delivery of goods, cash handling, documenting cash receipts and deliveries
Provide all monies and delivery dockets to office staff upon return
Maintaining delivery van in proper and safe condition
2006 Direct Kitchens - Trades Assistant
Duty: Crew member, assisting with home renovation projects
Removal of old kitchens, cupboards, appliances and floor coverings
Removal and/or construction of walls, ceilings, windows or doorways
Installation of new kitchens and appliances
Providing the most clean and safe working environments
Minimising the intrusion upon customer’s private life and domain
2004-2006 MIF and VMIAC - Volunteering positions
Experience gained:
Relationship building with professional Mental Health service providers
Becoming acquainted with organisational objectives and guidelines
Participating in consumer delivered feedback research projects
Volunteered in a home visiting program
Liaised with steering group committees
Attended Mental Health awareness workshops
Contributed to a TV Documentary
Resume Frans van Wamel pg 2/4

3. 2000 -2001 Leadership Management Australia - Sales Representative
Duty: BDM of corporate training and organisational development programs
Identifying SME businesses who were in the process of change initiatives
Building an understanding of internal relationships with key stakeholders
Identify organisational change impediments or improvement opportunities
Generate an alignment of personal objectives with organisational goals
Facilitate course objectives, coach course participants and mentor direct reports
1998 Xerox Melbourne - Training Co-ordinator
Duty: Supervision of the customer training department of 8 training officers
Scheduling of appropriate personnel, facilities and equipment
Liaison between interdepartmental stakeholders and customers
Assisting management in business improvement programs
Achieved an increased customer satisfaction rate from 95 to 97%
Reduced manpower requirements by 25%
1997 Xerox Melbourne - Senior Service Engineer
Duty: Assisting management to rectify customer service impediments with major accounts
Assisting service department in identifying excessive service escalation issues
Provided onsite refurbishment program of entire fleet of photocopy equipment
Identified, reported and rectified barriers in stakeholder communication channels
Retained a major account that had indicated to break longstanding relationship
1986-1996 Karratha Copiers Karratha - Independent Business owner
Duty: Day to day management of a Xerox dealership, supervising 6 staff members
Representing Xerox in all facets of customer service delivery
Development and management of a stand-alone business unit
Provide leadership and support a team of field engineers
Sales and marketing of office equipment to local industry and mining community
Achieved an average annual growth of 12%
1979-1985 Xerox Perth, Amsterdam - Customer Service Engineer
Duty: Provision of in-field service on photo copying equipment
Travel to customer premises, liaison with customer to identify faults
Applying company structured fault finding techniques
Make machine adjustments, replace spare parts and maintain logbooks
Installation of new equipment and provision of customer training thereof
Resume Frans van Wamel pg 3/4

4. 2002-Present INDEPENDENT PROJECT WORK
When I was asked to leave LMA for underperformance it became clear to me that I had an issue. My
interest in personal and business development however has never waned. Since that time, I have
taken on any role as if I were a consultant to business, without having been given responsibility as
such. I literally enjoy working at the coalface, getting my hands dirty, become familiar with all
people, analyze work practices and identify management and organizational improvement
opportunities. After having gained trust as a confidant in a factory, warehouse or office, I then
moved to assist organizations by opening up communication barriers with my immediate superiors
that usually inhibits personal engagement through influencing the existing story telling practices that
are alive at every level in any organization.
Storytelling is a stakeholder management practice that is used in management coaching at senior
executive levels to help organizations in change management initiatives to increase team
effectiveness, performance, and outcomes, leadership capability and organizational change. Like
organizational psychologists, I can't advice anyone what to do or what to adopt. My work simply
involves to bring the frontline and management perspectives into alignment.
My own stories involve insights I gained from experience with Xerox during various projects by being
charged with employee capability development, first in my own business and after that as a training
coordinator. Because of this exposure, I became interested in helping leaders from other companies
by joining the training organization Leadership Management Australia. This involved all-
encompassing consulting assignments and development programs assisting other organizations
increase productivity and performance through conducting training needs in management and
leadership development to achieve cultural integration through proven methodologies. The key
learning of organizational development is in attitudinal modification that results in behavioral
change by using positive psychology and 360 degree feedback.
2014 Tobrea 3 Sigma Systems Engineering - Founder
Tobrea involved the design and development of a safety shoe for the office environment that
demonstrates the benefits and viability of Triple Bottom Line trading principles. The Toe Break Load
technology itself has TBL terminology imbedded in its face towards our aim. It highlights what TBL
stands for: to encourage trading in Social, Environmental and Financial beneficial ways to create
awareness and encourage a dialogue about what we can do as a society. This project is ongoing.
2014 Lifeboat Foundation - Advisory Board Member
The Lifeboat Foundation is developing a world-class think tank with a rich cognitive diversity of
philosophers, economists, biologists, nanotechnologists, AI researchers, educators, policy experts,
engineers, lawyers, ethicists, futurists, neuroscientists, physicists, space experts, and other top
thinkers to encourage scientific advancements while helping humanity survive existential risks and
possible misuse of increasingly powerful technologies, including genetic engineering,
nanotechnology, and robotics/AI, as we move towards the Singularity.
Unlike most organizations, whose advisory boards are too small to do more than provide some
advice, Lifeboat think tank board member provides action as well as words. Board members develop
programs, create reports, write a book, develop proposals for government agencies, donate money,
fuel our blog, create educational videos, join our staff, launch numerous forums, organize events,
judge contests, and provide input on a range of issues from web design to grant proposals to ideas
for new areas that Lifeboat Foundation should be involved in.
Resume Frans van Wamel pg 4/4