Guillermo Javier resume_v.6.0

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JAVIER GUILLERMO
Principal Architect • SDN, MANO-NFV & OSS Leader
Solution Sales • SI • Group & Program Manager
208 LANDRY CT
IRVING, TEXAS, 75063, USA
(+1)469-289-7753
javier.guillermo@icloud.com
www.linkedin.com/in/javierguillermo
SUMMARY
Innovative senior (18+ years) Principal Architect and Project Leader/Manager, experienced in building and supervising
successful international cross-functional teams. Expert in OSS/BSS, system integration/Orchestration, SDN, MANO-
NFV, cloud computing, solution sales, business development and architecture. Proven project and program manager
capable of shepherding an idea from inception and product development through to delivery. Information
technology professional with demonstrated ability to develop tools for both consumer and industry clients.
Recognized for out-of-the-box strategies that get projects done within budget, deadline and scope. Creative thinker
and clear communicator able to inspire diverse team members into performing cohesively and beyond expectations.
EXPERIENCE
Fujitsu, Richardson TX • 2015-Present
Principal Solution Architect/Planner (SDN, OSS and NFV-MANO)
Leveraged 18+ years in proactive IT support, global team leadership, project oversight, pre-sales and software
solution development to design, develop, test, deploy and sell SDN and NFV-MANO multi-layer L0-L3 solutions.
 Responsible for developing new network automation solutions, professional services development
(assessment, IAAS, NAAS, service chain, orchestration, etc..), Business Cases, RFI/RFP responses and
Proofs of Concept (PoCs) to validate those solutions.
 Planner Lead, responsible for Defining and validating SDN, NFV-MANO, policy definitions and automation
Solutions within AT&T for Domain 2.0 initiative and integration within ECOMP (Enhanced Control,
Orchestration, Management and Policy) and AIC (AT&T Integrated Cloud) platforms.
 Positioning multi-layer Dynamic Converged Optical-Transport (OTN/WDM) and Packet (L0-L3) SDN
solutions (ONOS, Open daylight, and Ryu based); system integration (SI) with other vendor platforms.
 SDN/NFV evangelist for CENGN (Center of Excellence for Next Generation Networks), responsible for
introducing cutting edge SDN and NFV applications, solutions and services, as well as building partnerships
with NGN leaders like CENX, Telus, Juniper, Inocybe, etc.
Juniper Networks, Dallas TX • 2011-2015
Sr. Solutions Architect (SDN-NFV and OSS/BSS-Orchestration)
Championed OSS professional services in NAM, including Implementation, lab set up and configurations. Used HR
skills to mentor and train contractors in best practices. Authored technical documentation needed for projects.
 Spearheaded design and architecture of the Network Management System for AT&Ts NG-CDN
 Technical lead of the AT&T Small-Cell System integration and Orchestration with Netcool and Vizgems
 Created Project plan, Requirements gathering, Designs, Testing/QA, enhancement requests, technical
assessments and Method of Procedure configuration templates
 Hands on Implementation, lab set up, automation, management, maintenance, e2e testing/ QA of the
NMS and SDN solution (Contrail-OpenStack), plus configuration and overseeing of external contractors
 OSS-NMS & SDN-NFV Prof. Services Pre-Sales & service definition whitepaper and presentation RFQs, RFIs,
SOWs, LOEs, solution architecture and budgeting for Juniper Customers Worldwide (PT-XL Indonesia,
Telefónica Brazil, AT&T, Grameenphone, etc.)
Nokia Solutions and Networks (formerly known as Nokia Siemens), Dallas TX • 2007-2011
OSS/NMS Technical Manager/Services Program Manager
Leaded North America NMS Professional Services Software service sales. Authored business proposals, and reports,
lead high impact presentations, perform in-depth sales analysis and develop the sales pipeline. Led high value
negotiations of new software care contracts, created RFIs/RFQs, Project Plans, MOPs. Marketed preventive/special
Valued Added Services for NAM customers (AT&T, T-Mobile, Stelera) including performance assessments, health
checks, splits and merges in conjunction with care and ticket analysis.
 Rocketed a 30% VAS service sales increase for 2009 (to $1M+).
 Championed and led BSO care and tickets performance and care quality analysis, defining procedures,
plans and KPIs that helped increase customer satisfaction rating and contract fulfillment rate by 10% in NAM
 Managed technical support escalations between NAM customers, account teams and Business Solutions
(BSO) product lines; oversaw coordinated, timely and efficient team response to OSS/BSS technical issues
 Created Remote Technical Support Routines, automation procedures, MOPS (Methods of Procedure) and
Best Practices to deploy NMS Systems and parameter changes in a multivendor environment.
EDUCATION
• M.B.A. Summa Cum Laude,
Regis University. Denver, CO.
2008
• MSc. in Systems Engineering
from Univ. Alcalá de Henares.
Madrid, Spain, 2000
SKILLS SET
Professional Certifications:
• Project Management
Professional (License 1414335)
Juniper Networks
Certified Associate (JNCIA)
• Cisco Certified
Network Associate (CCNA)
• Certified Systems
Engineer (MCSE)
• Certified Systems
Administrator Windows (MCSA)
• Oracle: Oracle
Certified Professional (OCP)
• Oracle Certified Associate (OCA)
• CompTIA:
CompTIA Linux+
• CompTIA Security +
• Nokia Netact Certified
(v4.1/4.2)
• NSN Netact System
Administrator (ver. 5.1/5.2)
• Hewlett-Packard:
HP-UX Certified System Eng.
• VMWare CA Data
Center Virtualization
Telecom Management
• Project/Program
Management.
• Architecture Design
• Technical Care Services
• System Integration
• Team/Group Management
• Creative thinker
• Analytical problem solver

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Nokia, Dallas TX
R&D Senior Systems Engineer • 2004-2007
Served as Technical Lead and Project Manager for GSM-UMTS/3G merge/split projects in LAM and NAM. Performed
Test bed management and software-testing of pre-commercial OBS releases for NAM clients. Provided Tier III
technical support for all NMS/OBS products to global Nokia Networks customers. Mentored and supervised Junior
Engineers. Led Cisco and NSM training.
 Commissioned OSS/NMS Systems for TIM Italy in less than 90 days
 Established and coordinated a single escalation point for OBS problems in NAM and LAM regions
 Delivered Latin American customers remote and on-site support plus implementation, upgrade and
assessment services at Conecel (Ecuador), CTI (Argentina), Comcel (Colombia), Oi (Brazil) and Digitel
(Venezuela). Recognized by customers and managers for outstanding quality of technical support
Nokia, Dallas TX • 2002-2004
Technical Assistance Center (TAC) Specialist/Queue Manager
Promoted to Nokia’s Americas TAC queue manager, working with Latin American customers by providing remote and
on-site support plus VAS (Valued Added Services) and special services at Conecel (Ecuador), CTI (Argentina), Comcel
(Colombia), TIM (Italy) and Digitel (Venezuela). Supervised and mentored cross-functional teams that provided Tier II
technical support for OSS-BSS products. Served as a Key User/Admin for Customer Relationship Management
software (CRM) Electra (Siebel) and SAP solutions (Remedy) used to provide Electronic Customer Care globally.
 Earned high praise and recognition by both customers and managers for outstanding quality of technical
support.
 Co-implemented the ECC ticket distribution systems as well as documentation, handover, emergency and
escalation procedures, realizing a 15% decrease in response time during the first year.
 Supervised and mentored cross-functional teams that provided Tier II technical support for OBS products.
Served as a Key User/Administrator for Customer Relationship Management software (CRM) Electra (Siebel)
and IT service management BMC software SAP solutions (Remedy) used to provide Electronic Customer Care
on a global scale.
 Assisted and provided technical support for NMS/BSS Trials, Commercial Networks and “First Office
Application” FOA Sites.
Nokia Spain and Israel, Madrid, Spain and Tel Aviv, Israel • 2000-2002
Network Management Systems engineer and Team Leader
Performed expert commissioning and installation of Nokia OSS products in Spain and South Europe. Provided
effective and efficient tech support to a diverse, international client base. Traveled on site to provide general support
as well as helpdesk (Tier 1), and emergency services for the GSM operators Orange, Telefónica Móviles and the
Tetra-Tradia.
 Recognized for ranking as the highest in customer satisfaction rating (EMEA).
 Resolved emergency tickets and escalations < 4 hours.
 Gained “hands on” team leadership skills, overseeing the OBS Team that successfully provided
commissioned OSS systems for Cellcom and Orange in Israel
Schlumberger, Madrid, Spain • 1999–2000
Programmer/consultant
Served as a consultant programmer for several Schlumberger customers (Repsol-YPF, Dinners Club, Campsa)
designing and developing the ACD (Automatic call distributor) scripts and databases.
 Promoted from Junior Programmer to Programmer in only 6 months
 Developed some of the scripts used in all national call centers at Repsol-YPF and Diners Club, using
Easyphone (ACD/IVR Software), Oracle PL/SQL and C/C++
Data General (later acquired by EMC Corporation), Madrid, Spain • 1998-1999
Sales/Pre-Sales Associate
Maintained the pre-sales department lab, provided demos and technical presentations of Data General RAID
(Redundant Array of Independent disks) Products (DG/UX, CLARiiON arrays, AViiON, etc.) to customers
REFERENCES
Several public references available on my LinkedIn page -> www.linkedin.com/in/javierguillermo
More can be provided upon request
Networking, SDN, NFV-MANO
• Cisco IOS
• Junos
• Wireless Networks
(2G/3G/LTE)
• SDN (NorthStar, Open
Daylight, Ryu, Virtuora,
Contrail)
• Systems Integration
• Network Security
• CGNAT
• Data Analytics
• NFV (vMX, vBGCF, Firefly,
vCPE, etc.)
NMS/OSS/BSS
• NMS/OSS/BSS Multi-
System integration
• VAS/BSO/BSS
• HLD/LLD, ATP/lab trials,
MOP, Conf. Templates
• NMS/OSS Customization.
• Proficiency in Netact,
@commander, Netcool,
SAM 5620, SQM,
charge@once, Connect,
OpenNMS, Traffica, Junos
Space, Openview, Nagios
Customer Care/CRM
• Expert in Customer Care
(Tier 1-3, procedures,
escalations, care
management, etc…)
• Electra/Siebel
• Remedy
Automation, DevOS and DBs
• Ansible, Perl and Python
• Shell scripting
• SQL/Oracle
(OCP)/Sybase/Db2
• Data Parsing, XML. Data
Model Definition.
• C/C++
• SOA
• SCRUM
• REST
Operating Systems
• Linux/UNIX (HPUX, Solaris,
DG-UX, etc.)
• Windows
Virtualization/Cloud Computing
• VMware
• OpenStack
• CloudStack
• Parallel Desktop
Languages
• Fluent English
• Fluent Spanish
• Intermediate Italian