1. Hamees Hany
PERSONAL DATA
Full Name: Hamees Hany Deeb
Date of Birth: 16th
of December 1993
Nationality: Egypt
Location: Area 9,15 May City, Helwan , Cairo , Egypt
CONTACT INFO
Mobile: 01121622906
Phone: 0225504976
Email: hamees.hany17@gmail.com
hamees.hany@yahoo.com
PROFESSIONAL EXPERIENCE
June 2016 to Present
(8 months)
Customer Service Representative at Emirates NationalBank Of Dubai
Head office ,5th settlment
Job Responsibilities and Details:
1.Assistcustomers with routine account-related requests such as: funds transfers, automatic funds transfers
(AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and
debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds
availability, and check verification requests by third parties.
2.Research and resolve customer problems, acting as the customer liaison between other bank departments
when necessary.
3.Research customer questions regarding electronic services .
4.Verify information on ATM/debit card applications to the information in customer database. Send
exceptions to personal banking counselors for corrections.
5.Transfer funds to cover customer overdrafts as directed by bank operations.
June 2015 to May2016
(11 months)
Accountantat BritishInternationalModernSchool
Cairo, Egypt.
: Education. Company Size: 11-500employees
Job Responsibilities and Details:
- Substantiate financial transactions by auditing documents
- Document financial transactions by entering account information.
-Secures financial information by completing data base backups..
-Responsible for processing refunds and exchanges while managing the cash drawer. At the end of each shift, I tally
funds and ensure that everything is in order. .
-Take payments from parents in exchange of services while providing them with exemplary education service and
scan merchandise and accept cash and credit card payments.

2. Aug 2014 to Sep 2014
(month)
Purchases SectorTrainee at GUPCO
Cairo - Maadi, Egypt
Job Responsibilities and Details:
-Forecasting levels of demand for services and products to meet the business needs and keeping a constant checkon
stocklevels.
-Conducting research to ascertain the best products and suppliers in terms of best value, delivery schedules and
quality
Dec 2012 to Aug 2013
(8 months)
Account Advisor at Wasla Out Sourcing
Cairo - Maadi, Egypt.
Industry: Telecommunications Services. CompanySize: More then 1000employees
Job Responsibilities and Details: -receive customers calls.
-handling them, solving there problems, answering there inquiries.
-enter calls data, register customer complaints.
Sep 2014 to May 2015
(8 months)
Enactus Cairo University ,Events Team Member (NGO)
Job Responsibilities and Details:
-Responsible for organizing educational ana Entertainment events for students (Cairo Innovate Maker Faire)
with Fab Lab co-operation .
Sep 2012 to Feb 2013
(5 months)
Update Team Vice President ForDevelopmentSection
at Update team (student activity) Cairo- University, Egypt.
-Leading juniors and charity teams ,direct the team to
achieve there vision handling the team problems
-Dealing with school's managements for juniors' projects.
-Preparing educationalsessions forOrphans.
-Making outings for elders .
Aug 2011 to Jun 2012
(10 months)
DevelopmentCommittee Member at Update team (student
activity) Cairo- University, Egypt.
-Making Awareness Campaings
-Doing and preparion educational sessions forjuniros
-Charitable outings

3. EDUCATION
2011 - 2015 Bachelor’s Degree in Business
Administration Faculty of Commerce -
Cairo University, Egypt.
2011 Thanaweya Amma, Zhour May Language School..
CERTIFICATES AND Courses
Nov 2011 English Course at BERLITZ
Oct 2013 Actuarial Science Course at RCSC
Dec 2014 ICDL Course at Faculty of Engineering Cairo University.
Jun 2011-April 2013 Course in professional Selling Skills
Course in presentation , leadership , Communication and creative Thinking skills.
Course in principles of Marketing.
at UPDATE( Student Activity)
LANGUAGES
• English: Intermediate.
TOOLS AND TECHNOLOGIES
• Qualified to use muliti-windows application "Microsoft Office"
Extensive Internet User
KEY SKILLS
Executor, Customer-oriented, Creative, Initiative, Organizer