3. Single Most Important Factor in the Jump? $400 Million
90% are satisfied with their jobs
89% say their jobs have special meaning
91% are proud to say where they work
7. Employee Engagement is measured by items which have been linked to
key business outcomes:
1. “I know the outcomes for which I am accountable.”
2. “My manager really knows me.”
3. “My talents and abilities are fully utilized.”
4. “My successes are recognized by my manager and coworkers.”
5. “My manager does a good job of coaching me to build on my strengths.”
6. “Of all the managers I’ve had, my current manager is the best.”
7. “Everyday, I see clearly the value that I bring to the organization.”
8. “I am a member of one of the strongest teams within the organization.”
9. “In the past year, I have grown professionally more than any other year.”
10. “I have abundant confidence in our leader’s decisions and direction.”
11. “Overall, I am extremely satisfied with my organization as a place to work.”
Copyright 2005-2009 The Coffman Organization
11. A – Assess Needs
S – Slay the Dragons
K
Dragons: Negative people, motivational/engagement killers.
Don’t talk about your team’s shortcomings at staff meetings.
Don’t belittle or talk about your employees behind their back.
Confront and discuss criticism and job performance one‐on‐one with the
employee.
12. A – Assess Needs
S – Slay the Dragons
K – Keep Employees Informed
COMMUNICATE!!! COMMUNICATE!!! COMMUNICATE!!!
Use sincere, true, deserved and meaningful praise.
Listen to your employees.
Get moving; don’t procrastinate!