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Yount - Scorecards - The Key to Accountability

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Yount - Scorecards - The Key to Accountability

  1. 1. Scorecards: The Key to Accountability Competitive Solutions, Inc. | 1140 Powers Place | Alpharetta, GA 30004 Toll Free: 800.246.8694 | Phone: 770.667.9071 | Fax: 770.667.9020 ©2008 Competitive Solutions, Inc. All Rights Reserved. 1
  2. 2. Performance Today – Are we winning or losing? ©2008 Competitive Solutions, Inc. All Rights Reserved. 2
  3. 3. Performance Today The CURRENT State of Business Connectivity: • Every organization is measuring, yet very few people feel connected to the overall business • Often organizational leaders are feeling overwhelmingly accountable for results, yet struggle with driving the same degree of engagement throughout the team • In an attempt to drive engagement and interest, leaders find themselves influencing through their Proximity, Position, and powers of Persuasion • In the absence of a robust connectivity process, a mindset of dependence and entitlement will prevail • Metrics currently being tracked often serve as Thermometers, not Thermostats – Plastered on bulletin boards and populated by non- stakeholders • Employees looking to leaders to provide Clarity, Connectivity, and Consistency • Result: a culture with sporadic focus, faint sense of urgency, and selective engagement driven by the crisis of the moment ©2008 Competitive Solutions, Inc. All Rights Reserved. 3
  4. 4. Non-Negotiable Connectivity Process ©2008 Competitive Solutions, Inc. All Rights Reserved. 4
  5. 5. ©2008 Competitive Solutions, Inc. All Rights Reserved. 5
  6. 6. ©2008 Competitive Solutions, Inc. All Rights Reserved. 6
  7. 7. Connectivity Process A Business Scorecard System BUSINESS SCORECARD: A simple and concise tracking tool designed to create a common business language throughout an organization. ©2008 Competitive Solutions, Inc. All Rights Reserved. 7
  8. 8. Connectivity Process • Leadership team creates key business focus areas and a standard format – No more than 15 goals per scorecard – Performance is color coded, Red/Green – Visually projected in meeting room so that it sets the tone – Is the team winning or losing? Tone should be set within five seconds… • All lower teams develop tactical scorecards to support the key business focus areas – Shared ownership for populating data • Business scorecards are reviewed in every team meeting as a standard agenda item • Team members utilize an action register to address scorecard performance issues – Red = Corrective Action Plan, Additionally 90 days of Green Performance warrants a scorecard metric review – Thermometer to Thermostat application • Both Scorecards and Action Registers need to be integrated into a single electronic process thereby giving anyone visibility into a team’s performance at anytime. • Scorecards and action registers audited by the senior leadership team twice per year for alignment and robustness ©2008 Competitive Solutions, Inc. All Rights Reserved. 8
  9. 9. Consistency Process A Business Scorecard System ©2008 Competitive Solutions, Inc. All Rights Reserved. 9
  10. 10. ©2008 Competitive Solutions, Inc. All Rights Reserved. 10
  11. 11. Consistency Process An Accountability System ACTION REGISTER: An accountability tool designed to document TARGET COMPLETION ACTION OWNER COMMENTS critical tasks, DATE DATE ownership responsibilities, and target dates. ARE YOU MOVING THE BUSINESS FORWARD? ©2008 Competitive Solutions, Inc. All Rights Reserved. 11
  12. 12. Consistency Process An Accountability System ©2008 Competitive Solutions, Inc. All Rights Reserved. 12
  13. 13. ©2008 Competitive Solutions, Inc. All Rights Reserved. 13
  14. 14. Communication Process Creation of a scorecard driven, business focused communication process that consistently drives urgency and accountability in the organization The scorecard needs to be visible to all team members and used as the catalyst of each weekly meeting. Everyone should be able to see if the team is “winning or losing.” ©2008 Competitive Solutions, Inc. All Rights Reserved. 14
  15. 15. Join Shane immediately following the session for a book signing of his best selling business novel ©2008 Competitive Solutions, Inc. All Rights Reserved. 15

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