Leadership GPS:  Goals, People, Systems Competitive Solutions, Inc. | 1140 Powers Place | Alpharetta, GA 30009 Toll Free: ...
<ul><li>Founded in 1991,  Competitive Solutions, Inc.  is an international consulting firm serving clients in the Americas...
A Few of Our Clients Our Clients
Performance Today
Getting Back on Course Driving sustainable business processes
Leadership GPS ®
Leadership GPS ®
<ul><li>Are we winning or losing as an organization? </li></ul><ul><li>Scorecards - Educate, Facilitate, and Motivate </li...
<ul><li>Leadership team creates key business focus areas and a standard format  </li></ul><ul><ul><li>- No more than 15 go...
BUSINESS SCORECARD:   A simple and concise tracking tool designed to create a  common business language  throughout an org...
Leadership GPS ®
<ul><li>What type of culture do you have today –  Selective Engagement of Collective Accountability? </li></ul><ul><li>Is ...
ACTION REGISTER: An accountability tool designed to document critical tasks,  ownership responsibilities, and target dates...
<ul><li>Designed to be used in the following manner: </li></ul><ul><ul><li>Break the dumpster –  Personal Action Register ...
Designed as a leadership tool to make accountability both visible and personal “ Breaking the Cycle of Dependency” Persona...
Leadership GPS ®
<ul><li>Accountability Analysis </li></ul><ul><li>What does this data tell the team leader? </li></ul><ul><li>How should t...
<ul><li>What are the systems necessary to keep the organization moving forward regardless of the proximity, position, and ...
Creation of a scorecard driven, business focused communication process that consistently drives urgency and accountability...
<ul><li>Show your leaders that through processes, not personalities, a greater degree of engagement can be attained </li><...
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Yount - Leadership GPS: Goals, People, Systems

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Leadership GPS: Goals, People, Systems

Shane Yount

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Yount - Leadership GPS: Goals, People, Systems

  1. 1. Leadership GPS: Goals, People, Systems Competitive Solutions, Inc. | 1140 Powers Place | Alpharetta, GA 30009 Toll Free: 800.246.8694 | Phone: 770.667.9071 | Fax: 770.667.9020
  2. 2. <ul><li>Founded in 1991, Competitive Solutions, Inc. is an international consulting firm serving clients in the Americas, Europe, and Asia </li></ul><ul><li>Authors of several books: Empowering Business Teams: Been There, Done That, It Works in 1996 and Confessions of an UnManager in 1997, Buried Alive – Digging Out of the Management Dumpster in 2004, and Leaving Your Leadership Legacy in 2009 </li></ul><ul><li>Coming in 2011 – Leadership GPS® </li></ul><ul><li>Offices in Raleigh, North Carolina and Atlanta, Georgia </li></ul>
  3. 3. A Few of Our Clients Our Clients
  4. 4. Performance Today
  5. 5. Getting Back on Course Driving sustainable business processes
  6. 6. Leadership GPS ®
  7. 7. Leadership GPS ®
  8. 8. <ul><li>Are we winning or losing as an organization? </li></ul><ul><li>Scorecards - Educate, Facilitate, and Motivate </li></ul><ul><li>Creation of a common business language that drives connectivity, clarity, and consistency </li></ul><ul><li>Creation and utilization of a scorecard process that makes the business visual and personal </li></ul><ul><li>Non-negotiable operating systems built around how the scorecard will be deployed and sustained </li></ul>Leadership GPS ® – Goals
  9. 9. <ul><li>Leadership team creates key business focus areas and a standard format </li></ul><ul><ul><li>- No more than 15 goals per scorecard </li></ul></ul><ul><ul><li>- Performance is color coded, Red / Green </li></ul></ul><ul><ul><li>- Visually projected in meeting room so that it sets the tone – Is the team winning or losing? Tone should be set within five seconds… </li></ul></ul><ul><li>All lower teams develop tactical scorecards to support the key business focus areas – Shared ownership for populating data </li></ul><ul><li>Business scorecards are reviewed in every team meeting as a standard agenda item </li></ul><ul><li>Team members utilize an action register to address scorecard performance issues – Red = Corrective Action Plan , Additionally 90 days of Green Performance warrants a scorecard metric review – Thermometer to Thermostat application </li></ul><ul><li>Both Scorecards and Action Registers need to be integrated into a single electronic process thereby giving anyone visibility into a team’s performance at anytime. </li></ul><ul><li>Scorecards and action registers audited by the senior leadership team twice per year for alignment and robustness </li></ul>Leadership GPS ® – Goals
  10. 10. BUSINESS SCORECARD: A simple and concise tracking tool designed to create a common business language throughout an organization: ARE WE WINNING OR LOSING? Connectivity Process A Business Scorecard System
  11. 11. Leadership GPS ®
  12. 12. <ul><li>What type of culture do you have today – Selective Engagement of Collective Accountability? </li></ul><ul><li>Is Accountability within your organization just a conceptual conversation? </li></ul><ul><li>Have the good intentions of leaders built cultures of accountability or dependency? </li></ul><ul><li>Accountability must become personal and visible before it will ever become real </li></ul><ul><li>How are you elevating the expectations of engagement across your team? </li></ul>Leadership GPS ® – People
  13. 13. ACTION REGISTER: An accountability tool designed to document critical tasks, ownership responsibilities, and target dates. Leadership GPS ® - People Expectations of Engagement HOW ARE YOU MOVING THE BUSINESS FORWARD? ACTION OWNER TARGET DATE COMPLETION DATE COMMENTS
  14. 14. <ul><li>Designed to be used in the following manner: </li></ul><ul><ul><li>Break the dumpster – Personal Action Register – Tactical representation of empowerment </li></ul></ul><ul><ul><li>Meeting Effectiveness – Drives elevated expectations of engagement within meetings </li></ul></ul><ul><ul><li>Scorecard Effectiveness – Transforms metrics from a “Thermometer” view to a “Thermostat” view </li></ul></ul><ul><ul><li>Performance management – Provides data as a measurement of engagement </li></ul></ul>Leadership GPS ® – People
  15. 15. Designed as a leadership tool to make accountability both visible and personal “ Breaking the Cycle of Dependency” Personal Action Register
  16. 16. Leadership GPS ®
  17. 17. <ul><li>Accountability Analysis </li></ul><ul><li>What does this data tell the team leader? </li></ul><ul><li>How should this data be used? </li></ul><ul><li>Is this data conclusive? </li></ul>Leadership GPS ® - Systems NAME #of Actions Taken # of Actions Completed Value of Actions to the Business Shane 7 7 3.0 Anna 0 0 0 Debra 2 0 0 Adam 4 4 1.0 Patricia 0 0 0 Gwen 5 3 3.0 John 0 0 0 Seth 1 0 0 Linda 8 3 2.8
  18. 18. <ul><li>What are the systems necessary to keep the organization moving forward regardless of the proximity, position, and powers of persuasion of the leader? </li></ul><ul><li>Does your organization have a battle rhythm of communication? </li></ul><ul><li>Does your organization understand the difference between advertising and communicating? </li></ul><ul><li>Are your meetings the “Enabler of the Business” or are they viewed as an “In Addition to the Business?” </li></ul>Leadership GPS ® – Systems
  19. 19. Creation of a scorecard driven, business focused communication process that consistently drives urgency and accountability in the organization Leadership GPS ® – Systems
  20. 20. <ul><li>Show your leaders that through processes, not personalities, a greater degree of engagement can be attained </li></ul><ul><li>Give your leaders a process to drive personal and visible accountability thereby creating greater resources for support </li></ul><ul><li>Give your leaders a process to make communication meaningful and robust </li></ul><ul><li>Give your leaders a process that lets them know if the organization is winning or losing </li></ul><ul><li>Recognize those leaders who through their actions and behaviors who are building more leaders </li></ul>Leadership GPS ®

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