Cultural competency in the real world cheives


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  • Cultural competency in the real world cheives

    1. 1. Cultural Competency in the REAL World The Road to Effective Communication in a Multicultural Environment Converge & Associates
    2. 2. Session Ground Rules <ul><li>Understand that we are all experts in our own experiences. </li></ul><ul><li>Respect others experiences, values and opinions. </li></ul><ul><li>Be non-judgmental. </li></ul><ul><li>Maintain confidentiality </li></ul><ul><li>Say OUCH, then educate </li></ul><ul><li>Take Risks </li></ul><ul><li>Have Fun!!! </li></ul><ul><li>Expect Unfinished Business </li></ul>
    3. 3. Who’s In The Room
    4. 4. When it comes to learning <ul><li>Unconscious Incompetence </li></ul><ul><li>You don’t know that you don’t know </li></ul><ul><li>Conscious Incompetence </li></ul><ul><li>You now know—that you don’t know </li></ul>
    5. 5. When it comes to learning… <ul><li>Conscious competence </li></ul><ul><li>You can do it, but you have </li></ul><ul><li>to be thinking about it </li></ul><ul><li>Unconscious competence </li></ul><ul><li>You don’t even have to think </li></ul><ul><li>about it, but you can do it well </li></ul>
    6. 6. Learning …… <ul><li>“ You suddenly understand something you have understood all your life, but in a whole new way. That is what learning is.” </li></ul><ul><ul><ul><ul><li>Doris Lessing – Persian Author </li></ul></ul></ul></ul>
    7. 8. When it comes to learning…. <ul><li>Knowledge is what you know… </li></ul>… Wisdom is what you DO with what you know!
    8. 9. What is Diversity? <ul><li>Ethnic group, race, or nationality </li></ul><ul><li>Gender </li></ul><ul><li>Religion </li></ul><ul><li>Age </li></ul><ul><li>Experience </li></ul><ul><li>Mental/Physical Ability </li></ul><ul><li>Sexual Orientation/Identity </li></ul><ul><li>Politics </li></ul><ul><li>Geography </li></ul><ul><li>… ..within each community </li></ul>
    9. 10. Diversity <ul><li>Many people see diversity as a lightning rod for conflict. </li></ul><ul><li>The goal is to enhance the communication and collaboration skills of all team members who come to the workplace with a diversity of perspectives and world views. </li></ul>
    10. 11. How we interact with others….. <ul><li>Is determined in large part by how we see the world, how we see ourselves, and how we see others who are different from ourselves…. </li></ul>
    11. 12. Cultural Competency defined <ul><li>An individual or organization with the appropriate awareness, attitudes, behaviors, and skills to interact effectively with members of diverse populations. </li></ul>
    12. 13. Cultural Competency <ul><li>Is the ability to function </li></ul><ul><li>effectively within the existence of cultural differences. </li></ul><ul><li>Requires a willingness to be open to the expectations and realities of various cultures. </li></ul>
    13. 14. Culture impacts… <ul><li>Learning </li></ul><ul><li>Problem-solving </li></ul><ul><li>Verbal and nonverbal communication </li></ul><ul><li>(which includes displays of emotion) </li></ul><ul><li>Dealing with conflict </li></ul><ul><li>It goes beyond climate, food and clothing and is quite complex….. </li></ul>Culture impacts… Culture impacts…
    14. 15. Culture frames our view of the world…..It is divided in Surface Culture and Deep Culture <ul><li>SURFACE CULTURE </li></ul><ul><li>Food </li></ul><ul><li>Music </li></ul><ul><li>Holidays </li></ul><ul><li>Arts </li></ul><ul><li>Heroes </li></ul><ul><li>Folklore </li></ul><ul><li>DEEP CULTURE </li></ul><ul><li>Ceremonies & Rites </li></ul><ul><li>Courtship & Marriage </li></ul><ul><li>Health & Medicine </li></ul><ul><li>Family Ties </li></ul><ul><li>Body Language </li></ul><ul><li>Religion – Values – Beliefs </li></ul><ul><li>Gender Roles </li></ul>
    15. 16. The Impact of Personal Culture on Communications <ul><li>The Power of Words </li></ul><ul><li>Language and communication style issues </li></ul><ul><li>Non Verbal Communication </li></ul><ul><li>Biases against the unfamiliar </li></ul><ul><li>Personal values in conflict </li></ul><ul><li>Expectations that others will conform to established norms </li></ul>
    16. 17. <ul><li>EVERY encounter is cross cultural……… </li></ul><ul><li>There are NO “culture free” interactions!! </li></ul>
    17. 18. <ul><li>This dimension of culture can be seen as an iceberg with the tip sticking above the water level of conscious awareness. </li></ul><ul><li>By far, the most significant part, however, is unconscious or below the water level of awareness and includes values and thought patterns.” </li></ul><ul><li>(Hall 1976) </li></ul>
    18. 19. Cultural Competency <ul><li>“ To be culturally competent doesn’t mean you are an authority in the values and the beliefs of every culture. </li></ul><ul><li>What it means is that you hold a deep respect for cultural differences and are eager to learn , and willing to accept that there are many ways of viewing the world.” </li></ul><ul><li>Okokon O. Uda </li></ul>
    19. 20. It’s moving time……… <ul><li>Minister and his family </li></ul><ul><li>Politician and family </li></ul><ul><li>Corporate Vice President and Attorney couple </li></ul><ul><li>Pediatrician and a Trauma Nurse </li></ul><ul><li>Three young men in entry level management positions </li></ul><ul><li>Hard Rock Band </li></ul><ul><li>Firefighter and Police Officer </li></ul><ul><li>Single woman with four children </li></ul>
    20. 21. Your new neighbors <ul><li>Minister: Devil worshipers – often involved in rituals and animal sacrifice </li></ul><ul><li>Politician: Judy is a City Commissioner, active in children’s organizations with an immaculate reputation </li></ul><ul><li>VP and Attorney: They finance terrorist activities </li></ul><ul><li>Pediatrician/Nurse: Heavy drug users – wild parties - house has been raided often </li></ul><ul><li>3 men in entry level positions. Quiet and hard working – always volunteering to help the neighbors </li></ul><ul><li>Band: Very quiet – practice at studio and travel most of the time </li></ul><ul><li>Firefighter/Police: Two young women – keep odd hours and known for loud parties </li></ul><ul><li>Single woman: Mom is a Judge with four brilliant adopted children voted family of the year </li></ul>
    21. 22. Assumptions <ul><li>“ At least half of the exercise I get everyday comes from jumping to conclusions.” </li></ul><ul><li>Bruce Dexter </li></ul><ul><li> Journalist </li></ul>
    22. 23. Key Learning <ul><li>The more accurate information we have about others, the more likely we will be able to respond with respect and understanding </li></ul><ul><li>The more familiar we are, the more comfortable we become. And with comfort and time, comes trust resulting in effective communications </li></ul>
    23. 24. Our challenge… <ul><li>Transformation of Self – examine attitudes and behaviors that are rooted in culture; consciously work on developing intercultural competence-- including awareness of and knowledge about specific cultures and exceptionalities; and understand there are many ways of viewing </li></ul><ul><li>the world! </li></ul>
    24. 25. <ul><li>Thanks for participating! </li></ul>