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Thursday, September 03, 2015
Hanan Ghawas - Contact No: +973.39999170 - Email address: nasshanan@gmail.com
Subject: Application Letter
Dear Sir/Madam
I am applying for a challenging position in your organisation. I hold a degree in Business
Management with specialization and over 15 years professional career experience with local
and international organizations.
With in-depth knowledge of office administration and back office operations, I have worked
directly with CEO's, Directors and Senior Managers to ensure that the objectives of the
organization are met. I have developed work systems, prepared reports and dealt with
customers directly and made appropriate recommendations to my superiors to achieve high
impact. Currently, I am working for Labour Market Regulatory Authority (LMRA) in the
Customer Service Department, offering high level of Customers Services for the issuance of
Business and Domestic Visas in compliance with LMRA regulations.
I have also managed Chief Executive’s Office; with the main purpose to ensure the smooth
running of the office on a day-to-day basis, provide comprehensive administrative, logistical
and technical support to the Chief Executive Officer and Board of Directors with interface for
staff and customers internally as well as for external stakeholders.
I have attended many self-development/self-management programs and workshops in
Bahrain, India, United Kingdom and Sharm AlShaikh in Egypt. These programs were designed
to increase self-awareness, determine the things that are most important to me and commit
to a plan of action that will transform my life and career and hence my willingness to reflect
on my strengths and weaknesses, and the clarity to choose the right activities and steps for
advancing personal growth.
It would be a privilege to have the chance to work in your organisation that will certainly
assist me into gaining and improving multiple skills as well as contribute to its success.
Moreover, I carry numerous positive qualities that will make me a positive addition to the
organization, and that I will surely be able to perform the job given to me in an efficient,
accurate, time based manner.
I look forward to hear from you regarding a senior position at your organisation and thank
you for your valuable time and efforts.
Best regards,
Hanan Ghawas

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Hanan Ghawas - Contact No: +973.39999170 - Email address: nasshanan@gmail.com
CAREER OBJECTIVES
To be responsible for delivering a high quality, comprehensive, customer focused service. To
develop and deliver an excellent service Strategy for the Organisation Business Portfolios.
ACADEMIC EDUCATION
KINGDOM UNIVERSITY,
2009 - 2011- BACHELOR OF SCIENCE IN BUSINESS MANAGEMNET (B.Sc.)
WITH CUMULATIVE GRADE POINT AVERAGE OF (3.7 OUT 4)
UNIVERSITY OF BAHRAIN,
2002 - 2006 DIPLOMA IN ACCOUNTING
BAHRAIN TRAINING INSTITUE
1998 - 2001 NATIONAL DIPLOMA - OFFICE MANAGEMENT AND FINANCE
COMPUBASE INTERNATIONAL,
1997 - 1998 DIPLOMA MICROSOFT OFFICE
JIDHAFAS SECONDARY GRIL SCHOOL,
1993 - 1996 CERTIFICATION/DIPLOMA
HIGH SCHOOL DIPLOMA
Name : Hanan A.R. Ghawas
CPR Number : 780206894
Nationality : Bahraini
Date of Birth : 27th
February 1978
Age : 37 Years
Gender : Female
Marital Status : Married
Address : Villa # 2642, Road # 5235, Block # 525,
SAAR- Kingdom of Bahrain
Contact Number : +973 39999170
Email Address : nasshanan@gmail.com

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Hanan Ghawas - Contact No: +973.39999170 - Email address: nasshanan@gmail.com
COMPETENCY
 Knowledge in various business fields; Finance, Accounting, MIS, Human
resource, management, Marketing, Economics, Business law, and
Quantitative methods
 Excellent interpersonal skills (presentation, verbal communications, social
skills)
 Ability to work as part of a team, with good leadership skills, task
management and coordination skills
 Followership skills, deadline-oriented and excellent at time management skills
 Willing and able to work on challenging responsibilities and projects
ORGANISATIONAL EXPERIANCE:
1- Labour Market Regulatory Authority (LMRA)- April 2007 to Present
Current Position: Client Services Officer
2- Standard Chartered Bank- 2005 to 2007
Auto Loans
Position: Auto Loans Insurance Officer
3- International Hospital of Bahrain- 2003 to 2005
Business Office Department
Position: Assistant Claim
4- Norwich Union - 2000 to 2003
Insurance(gulf)- Officer (Claims and Commercial Department)
Position: CEO Office Management
5- Modern Institute - 1998 to 2000
Position: Sciences & Computer Administrator for CEO OFFICE
AREAS OF EXPERTISE AND WORK KNOWLDGE
I have gained extensive experience and competencies by working in various capacities,
including:
o In-depth Knowledge of the Bahrain Labour Market (LMRA) policies and
procedures.
o Full coordination with Foreign Embassies in Bahrain and process
management of Expat Exit project.
o Back office-processing knowledge of LMRA system and related processes.
o Managed a number of client accounts in the administration of LMRA from
application submission to getting the visa's.

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Hanan Ghawas - Contact No: +973.39999170 - Email address: nasshanan@gmail.com
o Conformance to the legislation taking into account relevant case laws on the
ability to determine and validate applications for accuracy, relevance and
materiality within prescribed timescales.
o Dealing with customer correspondence within prescribed timescales
ensuring enquiries are dealt with in an efficient, accurate and professional
manner.
o To input data on LMRA computer systems in an accurate and timely basis,
and to be aware both of the performance indicators this data contributes to,
and of the LMRA's Data Quality strategy.
o Provides telephone service to customers giving advice and guidance,
updating accounts, and dealing with enquiries whilst customers are on the
telephone.
o Worked flexibly to deliver a seamless service across front and back office
functions/processes.
o Assisted the management in ensuring that the Authority's aims regarding
both internal and external customer awareness are achieved.
o Provided collection, billing and recovery service achieving an award for
excellence in the department.
o Actively committed to equality in service provision and sensitive to the
needs of customers, whilst achieving service standards and ensuring a high
level of services is maintained.
o Provided the front line service for the section to customers either over the
telephone or face to face in a fair, firm consistent manner.
o Worked in teams when implementing projects to ensure control practices
and information management attributes with user satisfaction requirements
in operations and finance.
o Worked with Customer Service Director and managed VIP customers dealing
with LMRA.
o Manage and organise meetings, coordinate availability and dates with
relevant parties involved (i.e. Board of Directors, internal staff and external
stakeholders).
o Facilitated regular communication and networking including regular contact
with Partner Offices, Directors, and other Government Offices.
o Develop and agree agenda items for Directors monthly meetings.
o Organised teleconference meetings and facilitate them.
o Ensure that relevant reports, agendas and other information is
SOCIAL ACTIVITIES:
 Member of Reading Forum (A forum for reading and discussing various books)
 Participated at many social events including schools and societies.
 Member of Bahrain Meditation Centre and participated in a number of Weekly
Lectures on Self-Empowerment.

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Hanan Ghawas - Contact No: +973.39999170 - Email address: nasshanan@gmail.com
CERTIFICATIONS AND PARTICIPATIONS:
 Was an active member in launching the BCDR (Bahrain Centre for Dispute
Resolution). The Chamber, an initiative of Bahrain's Ministry of Justice and delivered
in partnership with the American Arbitration Association, the world's leading
provider of conflict management and dispute resolution services, known formally as
the BCDR-AAA. I have worked directly with the BCDR CEO and the executive
management to launch the Centre in the Kingdom.
 Attended self development programs including NLP techniques, paradigm shift and
focused thinking.
 Communication Skills
 English Language for Administration Staff
 Shifting the Frontier of People Management
 Self Development Programs
INTERESTS:
 Calculating numbers
 Watching movies
 Travelling
 Social participating
 Learning Languages
COMPUTER SKILLS:
 Ms Office
 Windows
LANGUAGES SKILL LEVEL YEARS OF EXPERIENCE
English Excellent More than 10 years
Arabic Excellent Mother Tongue
REFERANCE:
 Available upon request