EPIC Trainer - HIM. ROI, CDI, Coder, Reporting, Reporting Workbench, Crystal, Clarity, Radar Project Manager Curriculum Developer

1. GREGORY E FAUST
PO Box 373
SHERWOOD OREGON 97140
GREG@HIGHTECHTECH.COM
(503) 877 4488
EDUCATION
Technology Education, Bachelor of Science December 1990
• University of Wisconsin – Stout, Menomonie Wisconsin
• GPA 3.0/4.0
• Bachelor of Science - Technology Education
• Minor in Adult Education
• Microsoft Certified Systems Engineer June 1996
• Microsoft Certified Trainer June 1996
EXPERIENCE
EPIC G0-Live At the Elbow Support – CSI Companies / Houston Methodist, Houston TX July
2016
• Scheduled to provide support to Houston Methodist staff.
EPIC G0-Live At the Elbow Support – CSI Companies / Houston Methodist, Houston TX May
2016
• Provided support to HIM staff for Release of Information, Coder, Scanning, CareEverywhere,
MyChart at Go-Live. Emphasis on Coder support.
• Near the end of go-live a group of QA staff were identified to have missed training
completely. I was charged with assisting at the elbow and conducting ad hoc meetings /
classes to get the staff up to speed as quickly as possible.
EPIC Credentialed Trainer – HCTech / Denver Health, Denver CO Feb 2016 – April 2016
• Completed credentialing process for HIM modules. ROI, Coder, Scanning with OnBase,
CareEverywhere, MyChart. Emphasis on Coder training and support.
• Conducted Epic training to end users, vetted curriculum, provided support for end users
during training and at Go-Live. Classes up to 12 attendees.
EPIC Credentialed Trainer – Greythorn / PeaceHealth, Vancouver WA April 2015 – Sept 2015
• Completed credentialing process for HIM. ROI, CDI, Coder, Reporting, Reporting
Workbench, Crystal, Clarity, Radar.
• Conducted Epic training to end users, vetted curriculum, provided support for end users
during training and at Go-Live.
• Class size up to 20 attendees
Client Technology Manager - Peer Technologies, Beaverton OR April 2012 – Jan 2015
• Delivered IT solutions to medical, industrial businesses in the Portland area. Technologies
included
• Windows Servers and workstations, smart phones, SharePoint, Office 365, EPIC, Centricity,
NexTech, and various other 3rd party medical and cloud based solutions.
Owner / Technical Trainer - LTS Computer Training Center, Tigard OR Nov 2009 – Dec 2011
• Delivered Instructor Lead Training (ILT) per Microsoft Academic Alliance agreements.
Courses include Windows Server, Windows workstation to prepare students for MCSA,
MCSE, MCITP certifications.
• Responsible for training and mentoring of trainers.
• Completed all duties required as Owner.
Owner – HighTechTech LLC, Tualatin OR May 2010 – April 2012

2. • Acted as trusted advisor to small and medium sized businesses. Services delivered included
backup, securing business critical data and monitoring, repair, maintain, and upgrade
server / client computing environments.
• Developed and deployed solutions for virtual office workers and traditional environments.
have Dell, HP, IBM hardware Windows Servers and workstations, SharePoint, Office 365,
LogMeIn, MS Remote Desktop and various other 3rd party cloud solutions. Completed all
duties required as Owner.
IT Consultant – AvailTech Inc., Wilsonville OR January 2009 – May 2010
• Delivered professional IT services and solutions to small and medium sized businesses.
Provided 24 hour monitoring, repair, maintain, and upgrade client computing
environments.
Sr. Network Consultant – Exacta Corporation, Brookfield WI April 2001 – Dec 2008
• Performed duties as a contract IT consultant. Lead many MS Exchange installations and
upgrades of NT Server and NT Workstation OS versions 4- 2000. Migrations from
Groupwise to Exchange. Hundreds of network cleanups, troubleshooting etc.
Project Manager – American Family Insurance, Madison WI
• Part of three member project management team responsible for managing the deployment
of Windows XP to 30,000 workstations, and 17,000 laptops across 17 states. Primary tasks
include develop all training material, liaison to Help Desk, application discovery, application
packaging and deployment coordination.
Project Manager – American Family Insurance, Madison WI
• Sole project manager for a team responsible for Computer Associates Unicenter Software
Delivery to deploy Windows XP and over 1200 applications for all PC’s / Laptop connected
to nationwide network comprised of 30,000 workstations, 17,000 laptops across 17 states.
Domain Administrator - Case New Holland (CNH), Racine WI
• Responsible for specifying, ordering and implementing over 100 Compaq Servers.
Developed and performed in house help desk training. Mentored support staff. Documented
and consolidated over 100 NT 4.0 domains down to
• 10 domains.
Technical Trainer – PC Productivity Inc, Brookfield WI July 1996 – April 2001
• Delivered Instructor Lead Training per Microsoft ATEC /CTEC agreements as a Microsoft
Certified Trainer.
o Responsible for training and mentoring all training staff, reporting directly to the
owner. Responsible for conducting technical interviews for open training positions.
o Subcontract IT Consultant – Northwestern Mutual Life, Milwaukee WI
• Developed and delivered customized Instructor Lead Training (ILT) and documentation per
customer requirements. Responsible for training and mentoring of technical support staff,
training software development staff on IT issues as needed. Project liaison between
development, support, and end users.
Network Administrator - Exton Technology Group, Madison WI Dec 1995 – June 1996
• Performed support duties supporting Microsoft’s worldwide private corporate network.
Developed and delivered training related to network and acceptable use policies to
employees.
Technical Support Representative – Exton Technology Group, Madison WI July 1993 – April
1995
• Developed 160 hour training curriculum. Curriculum included instruction / presentation
material, lesson plans, student workbook, knowledge assessment tools.
• Delivered training to prepare adults to perform technical support duties.

3. • Developed and delivered remedial training for specific content areas.
• Performed technical support duties supporting Microsoft operating systems.
• Performed 2nd and 3rd level support functions.
• Served as technical and training liaison for our site to Microsoft corporate.
• Knowledge of Microsoft subcontracting support duties to locations other than Microsoft
corporate locations was never publicly disclosed.
Technical Support Representative – Sykes Inc, Platteville WI Jan 1993 – June 1993
• Developed and delivered remedial training for specific content areas.
• Delivered training to prepare adults to perform technical support duties
• Served as technical and training liaison for our site to Intuit corporate.
• Performed technical support duties supporting Quicken accounting software.
• Performed 2nd and 3rd level support functions.
• Knowledge of Intuit subcontracting support duties to locations other than Intuit corporate
locations was never publicly disclosed.
Technical Trainer / IT Administrator – Plus Delta Performance, LaCrosse WI Jan 1990 – Dec
1992
• Created, updated, and maintained training material for client specific and retail software.
Delivered client specific training at client locations across the United States.