2. 1.
• The Hawthorne studies are of utmost
significance as they form an honest and
concerted attempt to understand:
• (A) The human factor
• (B) Employee attitudes
• (C) The workers social situations
• (D)All of the above
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3. 2.
• OB's current state of investigation and study is
best described as:
A. All of OB is based on universal truths proposed by
academics, researchers and practitioners. Political
forces have a tendency to influence the study of OB
and, hence, skew resulting conclusions.
B. There is little disagreement among OB researchers and
scholars as to the current state.
C. OB is practically based on situational or contingency
conditions driven by leadership style.
D.Cause-effect principles, which tend to apply to all
situations, have been isolated.
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4. 3.
• Which of these approaches argues that there
is no single best way to manage behavior?
A.Hawthorne
B.Scientific Management
C.The cornerstone skill
D.Contingency
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5. 4.
A study of human behavior in organizational
settings is
A. Individual behavior
B. Group behavior
C.Organizational behavior
D.None of these
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10. 9.
--------------is a relatively permanent change in
behavior that occurs as a result of experience
A. Behavior modification
B.Learning
C.Motivation
D.Skills
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11. 10.
• Which organization theory can be
understood by IF and THEN relationship
A.System approach
B.Contingency approach
C.Process approach
D.Scientific approach
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12. 11.
• Which of the following is not part of the
basic framework for analysing Organisational
Behaviour issues?
A. The process of management
B. Organisational context
C.Gender and ethnic differences
D.Behaviour of people None of the above
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13. 12.
• The main contribution of psychology to
Organisational Behaviour is the study of:
A. Personality, attitudes, perceptions and
motives
B.Social structures and relationships
C.Social beliefs, customs and values
D. Philosophy and ethics of human activity
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14. 13.
• Which of the following is not an influence on
behaviour in work organisations?
A. The individual
B.The building
C.The group
D. The environment
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15. 14.
Which of the following is/are the key features
of organization
A. Social invention
B. Accomplishing goals
C. Group efforts
D. All of these
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16. 15.
Which of the following statements is false?
A.Managing diversity does not try to harness the
potential of a diverse workforce.
B.Managing for diversity forces major changes
on an organization.
C.An organization's diverse workforce can give it
a competitive advantage.
D. Valuing diversity means managers actively try
to build a diverse workforce
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17. 16.
Which perspective is hailed as being
responsible for launching research into such
topics as leadership effectiveness and group
dynamics?
A.Human relations approach
B.Scientific management
C.Contingency approach
D.Hawthorne effect
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18. 17.
The field of organizational behavior examines such
questions as the nature of leadership, effective
team development, __________, and
___________.
A.interpersonal conflict resolution; motivation of
individuals
B.organizational control; conflict management
C.motivation of individuals; planning
D.planning; development
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19. 18.
__________ is attributed with developing the
scientific management perspective.
A.Elton Mayo
B.Robert Owens
C.Frank Gilbreth
D.Frederick Taylor
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20. 19.
The area of "knowledge foundation" deals with
the importance of
A.understanding organizational behavior.
B.the behavior management process.
C.development of solutions for achieving
behavioral goals.
D.identification of the causes of behavior.
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21. 20.
________ is/are a key trend that is having a
significant impact on behavior management
today.
A.Information technology
B.Reverse discrimination
C.Decreasing the amount of training for
managers
D.Stay-at-home mothers
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22. ANSWERS
1. D
2. C
3. D
4. C
5. C
6. D
7. A
8. C
9. B
10. B
11. C
12. A
13. B
14. D
15. B
16. A
17. A
18. D
19. A
20. A
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