Giuliano's resume.

1. GIULIANO MARCHIORI
26 Rua Marajoaras, Jardim Tarobá, Foz do Iguaçu, PR, Brazil 85856060 • +55 45 99951-6142 •
giuliano.marchiori@gmail.com
Professional Summary
Skilled Service Desk Support Technician bringing 5+ years of experience in Windows and
Linux equipment. Knowledgeable about operations and repairs. Enthusiastic about
helping operations run smoothly by providing top-notch support. Analytical thinker able
to quickly and accurately diagnose and repair technical issues. Well-versed in
troubleshooting equipment and network problems.
Skills
 Analytical problem solving skills
 Customer service expert
 Experience with Microsoft Office
 Excellent interpersonal and
communication skills
 Knowledge of VoIP, CISCO
Switches/Routers
 Efficiently researching new technologies
and methods
 Great working in group
 User training
 System maintenance and repair
 Skilled in TCP/IP, WAN and network
implementation
Work History
Information Technology Technician, 07/2014 to Current
Universidade Federal Da Integração Latino-Americana – UNILA
Foz Do Iguaçu, Paraná, Brazil
 Attended more than 1000 service calls
 Configured hardware, devices and software to set up work stations for employees
 Removed and replaced malfunctioning components to correct hardware problems
 Responded to support requests from end users and patiently walked individuals
through basic troubleshooting tasks
 Explained technical information in clear terms to non-technical individuals to promote
better understanding
 Completed inventory counts and organized supplies
Education
Technician Degree: Information Technology, 12/2013
Instituto Federal Do Paraná – Campus Foz Do Iguaçu – Foz Do Iguaçu, Paraná