1. Pieter Wildschut
553 Stover Rd. Canton GA 30115
Phone: 678-777-3015
pieter@newitconsulting.com
Green Card
Languages: English/ Dutch / German
Summary
Senior SAP ABAP & CRM Professionally with morethan 20 years experience and over 13 FLC implementations. Seasoned ABAP
developer with most recent experience and strength in the SAP CRM spaceincluding:Contract,Sales and Service management
and its related functions and configuration. Experiencealso includes CRMLeasing(AFL), the Customer Interaction Center, sales
order/contract, activity management, IPC interfacing, R3 interfacing via IDOCS, action and date management, business
partners, iBase and all related configuration. Programming background includes implementing and code user exits, Web UI,
SAP Dynpro screen changes and BAPI enhancements. Extensive knowledge about the R3 Beverage Solution Direct Store
Delivery (DSD).
Area of Expertise
 20 plus years in SAP.
 ABAP (15 years), SAP ECC (SD, WM, MM), WEBUI / Web Dynpro (8 years)
 SAP CRM (Sales, Service. Billing), CRM Leasing and Asset Management (LAM), SAP CIC.
 Deep expertise in delivery of all RICEFW components of SAP ABAP
 Deep knowledge in Business Rule Frame Work (BRF) and its enhancement points,Callback functionality
 Worked as ABAP team lead with SAP America, IBM and Cap Gemini
 Expertise in Upgrading CRM7, ECC 6.0
 ABAP- Objects, Web Dynpro, Adobe Forms, ALV reports, BADI, BAPI, SAP Hybris, Interface, IDOC, FI/CO, MM, PM,
SD, HR, HTML5 & Java Script.
 Extensively worked on ABAP/4 Reporting/Dialog Programming, ALV, RFC’s (BAPI), BADI, Enhancement Points, SAP
Scripts / Layout Sets, Data Dictionary, Functional Modules, Subroutines, Selection-Screens, User Exits. WEB UI
 Extensively worked on Batch Data Communication /Interfaces, and SAP Enhancements
 Strong development experience with ABAP/4 interactive Report programming, smart forms, ABAP Query, Rapid
Applications and its enhancement points,CRM – ECC middleware enhancements ( transactional data and master
data (Ibase, Material Master))
 Created data load programs for data conversion on multipleprojects. ( Service orders, confirmations,contracts,etc)
 Excellent communication, interpersonal,and managerial skills.
 Positive work attitude and self motivated to work independently and as well as in a team.
 S/4 Hana
 R3 Direct Store Delivery (DSD)
Education/ Training
 Technical University Eindhoven,The Netherlands
 ABAP, SAP WarehouseManagement, OnlineS/4 Hana Training,OnlineC4C Training,Hybris Training
History
 Professional soccer player for PSVEindhoven and the Dutch National Team .

2. Career Achievements
May 2015– Current Cintas Mason OH
Role: ABAP/CRM Consultant
Project Description: SAP implementation for Cintas Uniforms serviceprocess (S/4 Hana)
Key Areas: Contracts Change Process development, WEB UI, ABAP Development, EM interfacing
Responsibilities:
 Design and ABAP development of contract change processes
 Design and Development of interface to Event Manager (EM)
 Design and ABAP development of contractchange processes interfacefrom handheld devices
 Create and Modify Rapid Applications
 Create and modify WEB UI components.
 Trouble shootingin all areas (CRM,ECC)
Nov 2014– May 2015 Karl Storz Worchester MA
Role: CRM Service / In house repair process Architect
Project Description: SAP implementation blue printfor Field Service / In-houserepair for medical devices
Key Areas: Design Field Service and In house repair process
Responsibilities:
 Design and documentation of field servicerepair process
 Identify and specify development objects to compete process
 ABAP development and prototype in-houserepair scenario (complaints)
 Involved in Data Migration design.
 Transactional Middlewaretroubleshooting
Aug 2013 – Oct 2015 Olympus Allentown PA
Role: Techno/Functional ABAP Lead
Project Description: SAP implementation for Depot Repair of medical devices
Key Areas: Depot Repair,Logistic Integration,CO integration, WEB UI, Data conversion,ABAP Development.
Responsibilities:
 Design, Documentation, configuration and realization of Depot repair process in CRM and interfaceinto CRM from
external system (Data sweep)
 ABAP development for ECC logistic processand enhancements (WHM transfer orders, BIN locations)
 ABAP development for Integration
 Web UI development
 Worked on Confirmation transaction with enhanced CATS integration
 ABAP development of enhancements related to ECC Time entry (CATS DB)
 ABAP development for logisticintegration with enhancements to reservations
 ABAP development to enhance WHM processes(design and coding) related to depot repair process (Transfer
request and Transfer order creation trigger from CRM)
 Transactional Middlewaretroubleshooting
 ABAP Codinguser exits,callback,etc
 Development of functional and technical specifications.
Jan 2013 – Sep 2013 BBH Raleigh NC
Role: ABAP/ CRM Consultant // CRM Service Management Upgrade CRM7.0
Key Areas: Service, Logistic Integration,CO integration,WEB UI, ABAP development
Project Description: CRM Service (ECC upgrade / CRM New Implementation)
Key Areas: Service, Logistic Integration,CO integration,WEB UI, Abap development

3. Responsibilities:
 Worked on validatingand fixing,enhancemengt of all BBHprocesses
o Repair order process.
o Service Order process
o Contract determination
o Confirmations
o Internal order creation
o Logistic Integration
 ABAP development of user exits,callback,etc
 Writingtechnical specification for new Billingrelated functionality
 Development of new functions and technical specifications.
May 2012 – May 2013 Mettler Toledo Columbus OH
Role: Functional/Technical Consultant CRM 7 EHP1
Project Description: CRM Service New Implementation
Key Areas: Service, Logistic Integration,CO integration,WEB UI, Data conversion,Trouble Shooting
Responsibilities:
 Created automated schedulingreportfor technicians on WEBUI
 Enhancement of servicecontractweb ui with Ibase
 Created various new components on web ui with serviceorder integration
 Development of new functions and functional specifications
Apr 2011 – May 2012 Insight Phoenix AZ
Role: Techno/Functional ABAP/ CRM 7 EHP1 Consultant
Project Description: CRM Service (ECC upgrade / CRM New Implementation)
Key Areas: Service, Logistic Integration,CO integration,WEB UI, Data conversion
Responsibilities:
 Design and enhancement of all Insightprocesses
o Service Process
o Repair order process.
o Contract determination
o Confirmations
o Customer interaction Center (CIC)
 Enhancement of Internal order creation
 Enhancements of Logistic Integration ( purchaseorders Requisitions)
 Resource Planner / HR Integration
 ABAP development of user exits, callback.
 Created various data load programs ( contracts,ibase)
 ABAP development of functions and technical specifications.
Jan 2011 – Apr 2011 Olympus Allentown PA
Role: Techno/Functional ABAP/ CRM Team (CRM 7.0)
Project Description: Technical resourcefor WebUI development.
Key Areas: WEB UI for CRM – Sales,CRM - Service, CRM - contracts
Responsibilities:
 Team lead of IBM developers
 WEB UI Screen changes (new fields,new assignmentblocks, etc.).
 New Search criteria for Business Partners (BP) accounts, documents, etc.

4.  Modified IBase, Component search
 ABAP development of Factsheet
 ABAP CodingPricing BADI’s
 ABAP Development of functions and writing technical specifications.
Sep 2010 – Jan 2011 Lenovo Raleigh, NC / Beijing China
Role: Techno/Functional ABAP/ CRM Team (CRM 7.0)
Project Description: Blueprintingof Call Center implementation to supportservice process.
Key Areas: ABAP Development/ CRM – R3 integration,CRM vendor Integration,Blueprint
Responsibilities:
 Responsiblefor blueprintingCRM – R3 integration processes,blueprintingoutsidevendor integration with CRM.
 Prototype CRM – R3 Logistic interface.
 Prototype CRM – R3 Billing interface
 Prototype CRM 7.0 Web UI Enhancements
 Development of functions and technical specifications.
June 2010 – Sep 2010 Novell Boston, MA
Role: Techno/Functional ABAP/ CRM Team (CRM 2007)
Project Description: Post Go Live Bug fixingand Enhancement.
Key Areas: CRM WEB UI, ABAP development,
Responsibilities:
 Responsiblefor CRM bug resolution and bug fixing related to Lead and Opportunity Management, Channel Partner
Management and Territory Management
 WEB UI enhancements (BSP and HTML)
 CRM 2007 CustomizingAdjustments.
 ABAP development of functions and writing technical specifications.
May 2009 – May 201 McKesson Atlanta, GA
Role: Techno/Functional ABAP/ CRM Team (CRM 2007)
Project Description: (CRM) Quote to Cash Implementation.
Key Areas: CRM Quote transaction,CRM Billing
Responsibilities:
 Responsiblefor detailed CRM web UI design and development, prototyping business processes.Performed Fit Gap
analysis,determination of required enhancements based on fit gap and executed the creation of missing
functionality.
 WEB UI development (BSP and HTML)
 Re-Design of quote related business processes
 CRM 2007 Customizing
 Development of functions and technical specifications.
 Design and development of transaction conversion (serviceorders and contracts)
 ABAP development of BADI’s and user exits.
 ABAP development of CRM billing engine
Jan 2009 – May 2009 American Greetings Cleveland, OH
Role: Functional CRM Team Lead (CRM 2007)
Project Description: CRM implementation for activity planningand timeconfirmations.
Key Areas: CRM Activities,Service Confirmations,IC Web client,ABAP Development
Responsibilities:

5.  Responsiblefor detailed CRM project planning, blueprinting, prototyping business processes.FitGap analysis.
Determination of required enhancements.
 BuildingCRM Projectplan with CAP Gemini.
 Re-Design of business processes
 CRM 2007 Customizing.
 Development of functions and technical specifications.
 CRM (web) transactions (Service Confirmations,activities and Interaction Center)
 Development of BADI’s and user exits related to AG rorcesses.
Feb 2008 – Jan 2009 BBH Durham, NC
Role: Technical/Functional Consultant SAP ABAP/ CRM Service Management (CRM 5.0)
Project Description: CRM implementation to support BBH Sales and Service processes.
Key Areas: CRM Service, Transactional Middleware,ABAP development
Responsibilities:
 Responsiblefor prototyping business processes and determination and development of the required enhancements.
Workingon Data Migration for Service Contracts and IBASE. Worked on servicecontract billingplan item
enhancements related to net change scenarios.
 CRM Customizing.
 CRM transactions(ServiceContracts,Sales Orders,Confirmations)
 Development of enhancements to Transactional Middleware
 FI-CO integration (internal order, Settlement rules)
 Material Management Integration
 Configuration of CRM Billing Engine
 ABAP development of BADI’s and user exits.
June 2007 – Sep 2007 Home Depot Austin , TX
Role: Technical/Functional Consultant SAPABAP/ CRM Service Management
Project Description: CRM implementation for ComplaintManagement.
Key Areas: CRM Organization Maintenance,Customer Master data, ABAP Development
Responsibilities:
 Responsiblefor merging the organization data fromexternal system into SAP CRM via:
 Initial Load of Organization data
 Delta Daily IDOCs interface
 Responsiblefor automated Customer Merge process
 Automation of Customer Merge process.
 Update of Organizational data via IDOC’s .
Dec 2005 – Feb 2008 Insight Phoenix, AZ
Role: Functional/Technical Consultant SAP ABAP/ CRM Service Management
Key Areas: CRM ServiceManagement (Contracts, Orders,Confirmation,Billing),CO (internal orders).HR (timesheets), Ibase,
FI/CO Integration,ABAP development
Responsibilities:
 Responsiblefor prototyping business processes and determination and abap development of the required
enhancements. A huge knowledge basefor fellowconsultants.
 CRM: Configuration of serviceorders,contracts,confirmations,CRMbilling.
 CO integration via internal order creation,settlement ruleattributes and cost/revenue planning.
 Enhancements to Work Force Management.
 Service process enhancements: CollectiveConfirmations (timesheets), Contract selection and assignmentfor service
orders, Profiles.
 Customer Interaction Center:Service order and Servicecontracts,Escalation process

6.  Warranty processes
 ECC integration:creating PO’s,requisitions,reservationsfromCRM serviceorder, enhancements of internal order
creation.
 HR Time sheet integration, serviceconfirmation
 CRM Billing
 CRM > ECC: MiddlewareTrouble shooting.
 Key Areas: CRM ServiceManagement
Oct 2005 – Nov 200 Eclipse Aviation Albuquerque NM
Role: ABAP and Functional Consultant SAP CRM Sales
Project Description: 7-week implementation of CRM Sales and Billingfor configurablematerial. Implementation on budget
and on time.
Responsibilities:
 CRM: Configuration of sales orders (Action management, Date Management, User exits,Callback functions,
Transaction data,Status Management etc.)
 CRM: Responsiblefor functional/technical design and realization of enhancements
 R3: Responsiblefor Billingand Delivery.
 Key Areas: CRM ServiceOrder Management, Table extension, action configuration,datemanagement, R3 Billing
 ABAP Development
Sept 2004 – Sept 2005 Safety Kleen Dallas,TX
Functional/Technical Consultant CRM, R3
Jan 2004 – Aug 2004 Delta Utilities NV Middelburg,The Netherlands
Functional Consultant CRM
Dec 2000 – Dec 2003 IBM Armonk, NY
Functional/Technical Consultant CRM ISLeasing
May 2000 – Nov 2000 IBM Stuttgart Germany
Functional/Technical Consultant R3 – Entigra Leasing Solution
January 2000 – May 2000 Bush Transportation Wilmington,OH
Development Lead ECC Custom Leasing Solution
January 1999 – Jan 2000 Entigra Development Cincinatti,OH
Development Lead
May 1998 – Dec 1998 Timken Steel Canton, OH
Functional Consultant WM
Aug 1997 – May 1998 Kemira Chemicals Savannah,GA
Functional Consultant Accounts Receivable
Feb 1996 – July 1997 James River Richmond, VA
Functional Consultant Accounts Receivable
Oct 1995 – Feb 1996 SAP Japan Tokyo, Japan

7. Functional Consultant Logistics
Nov 1994 – Oct 1995 Scott Paper Owensboro, IN
Abap Programmer Plant Maintenance
Jan 1994 – Nov 1994 FINA Antwerp, Belgium
Abap Programmer Plant Maintenance
Sep 1993 – Dec 1993 EXON Breda, The Netherlands
Abap Programmer Plant Maintenance
May 1990 – SAP 1993 BASF Antwerp, Belgium
Abap Programmer Plant Maintenance