1. PJ Paula Pipmor
Certified SAP SD & CRM Techno- Functional Consultant
Overview
· Certified SAP SD AND CRM TECHNO-FUNCTIONAL Consultant having 20 years of experience
with 17 SUCESSFUL GO-LIVES as a project Turnaround Specialist as a SAP SD/LE/CRM
consultant, having clear understanding of cross-functional applications of SD, CRM, FI/CO, MM,
Workflow, Order Fulfillment, Utilities/ENERGY, BW, LE, PS & WM in industrial scenarios.- Big 5
working experience in SIEMENS, (3 YR) SAP, IBM-PWC( 3 YR) , ATOS-ORIGIN-KPMG ( 3
YRS), ACCENTURE-SUB, Deloitte (5 yr), Cap Gemini-SUB.
· Seasoned Consultant in negotiating IT strategy/vendors to KPI business processes, big-picture
sense of management, Specialist in designing end-to-end Workable solutions, even when re-designing
SAP based on All Norms and Standards. I have extensive Sap experiences as termed
Lead roles SD/CRM/SCM/EDI Architect/Team lead/Project Lead/Business Systems Analyst.
Demonstrated ability to perform both at the technical and functional level of SAP software.
Extensive experience in SAP SD/MM/CRM/WM/IM/workflows and SAP’s basis, Oracle/SQL DBA
and integration, interfaces technologies.
· Big 5 working experience with SAP SD/CRM/LE functionality, Configuration, Customization,
(over 10 yrs) SIS, Reports, Interfaces, Complex Billings, Conversions & EDI. ERP System
Analysis and Configuration Services thru to SAP CRM, IS-U CCS; ERP Database
Development and Software Installations w Oracle, AND/OR SQL DATABASES ; Project Lead
WITH Management INPUTS , Trouble-shoot/ Problem Solving, FIRE-fighting, Producing
Documentations, Client T Handling, Sponsors.
· SD/CRM/ECOMMERCE EXPERIENCE= 10 years; SAP CRM Solution on B2B, B2C; Web, EDI 5
Years of non- SAP CRM experience (Marketing). End to End Implementation & Support
experience with ASAP/ Agile Sprint methodology on various projects including Business Blueprint
development, mapping business requirements, Realization, UAT/Training & User Manual preparation,
Cut-over & Go-Live and post Implementation supports. Worked on SAP R/3 releases including ECC
6.0, ECC 5.0, SAP R/3 4.7, 4.6 C and 3.1H & CRM 6.0 & 7.0 – see summarizations. Upgraded
various versions of CRM, ECC, R/3, R/4 AS UPGRADE SPECIALIST.
· Proven ability to use Prototype on Loyalty Management and Trade Promotion Management
Core Skill Sets
Seasoned SAP/ Oracle/SQL Solution Architect, End-to-End Chief Lead Analyst IN Industries: CPG,
Energy, Government, SDLC Software Programmer, Food, GLOBAL Organizations.SAP R/3 Functional
Area (SD/EDI/CRM/ MM, WM, IM) – SPECIALIST Level.
· BIG 5 CONSULTING Experiences of 10 years plus with SAP, GREAT, OPEN SYSTEMS, EACH.
· SAP R/3 Technical Areas (ALL HARD BASIS, ALE/IDOC/ EDI) – SPECIALIST Level.SAP
SEASONED in PI, HP HARDWARE, SCM, EWM, BW/DW, Workflows, Net Weaver
· Loyalty Management: Loyalty Programs, types, attributes, Reward rules, conditions, tiers,
points, membership cards. Demonstrated CRM marketing from McCann-Maclaren.
Profiled Skills – Areas Of Effectiveness /Highlights:
· Facilitated the technical/functional implementations and ongoing support of SAP products enhancing
business processes, reports and overall system performance INTO more Workable Solutions.
· Main Tasks: new application implementations, web enablement, CRM/EBP projects, re-design of
SAP, SD/MM/CRM/CIC/EDI/CTI cross-module implementations, software development supervision,
quality assurance testing with CATT, LoadRunner, electronic orders’ fulfillment. Functional BPR
Business Process knowledge in CRM, SD/MM, Inventory, EDI, HR, Supply Chain EDI, including

2. configuration control and their customizations utilizing Workflow.
· Developed customer plans through investigation, system analysis, business requirements gathering,
Performed Joint application design, consulting, coaching, knowledge transfer and relationship
building for over eighteen go-lives, since 1993.
· Involved with Team & Project Management, Industrial Solution Interfaces, SD/CRM configuration &
auditing, all I/S solutions, upgrading CRM. IMG Configuration Management , ASAP methods,
Developed Siemens/ SNI PRE-CONFIGURATION TOOLS FOR LAYING DOWN configuration of
IMG, & MM, CRM/ SD end to end configuration, Provided data migration and Legacy system
migration
· Workflow management IN CRM, CRM IS/-U, and , front-end management, CRM IS/-U, call center –,
CTI, CONTACT CIC management, Desktop Procedures, HR- Personnel Administration, and use of
CATT Automated tool testing.
Selected Functional Experience:
· SAP SD/ OTC: Complete Order to Cash cycle, Sales Orders Processing & Delivery till
Invoicing, IMG configuration of Organization Structure, Billing, Copy control, Consignment
process, Intercompany Process, Rebate Management, Credit Management, Available to
Promise (ATP) scenario, Account Determination, Revenue Recognition, Resource Related
Billing & Output Determination.
· SAP CRM: CRM Base Configuration including setting up number ranges, Business Partners
and Role Configuration, Relationships, Organizational Mgmt, Product master, Transaction
Processing, Partner Processing, Actions, Billing, Pricing with IPC. CRM sales such as activity
management, Opportunity management, order management, account and contact
management, and interaction center sales. Master Data of IS-U CCS: Master Data
including i.e. Business Partners, Contracts Management, Contracts and Contract
Accounts.
· SD/CRM Pricing: Complete SD pricing including condition technique, pricing procedure
maintenance / determination, configuration of pricing condition types, condition tables,
access sequences, pricing routines, pricing requirements and condition exclusions, rebates &
Sales Promotions.
· ATP: Availability checks, Transfer of requirements, requirement types/classes, define
procedures for schedule line categories/requirements class, availability check checking
groups/rules.
· RICEF Objects: Created functional specifications for SAP user exits, data migrations from
legacy to SAP, custom report, Interface between non-SAP Systems and SAP.
· Idocs/Interfaces: EDI configuration, Cross Application/IDoc interface/EDI components and
Interface field mapping with IDoc fields. Configured Outbound IDocs: WP_PLU03,
WPDBBY01, WPDWGR01, Advance Shipment Notification (856), Outbound Invoices (810).
Also, worked on Inbound Idoc: COND_A01/04.
· Variant Configuration: Variant Pricing, variant tables, Class creation and assignments,
Characteristics, configuration profile creation and Multi level BOMs.
· Revenue Recognition: Time related and Service Related Revenue Recognition for Software
Licenses based on billing plan. External Tax Interface (SABRIX): End to End
implementation of External Tax Calculation interface which included making RFC call to the
Tax Interface, configuring Tax interface call Condition types (ZTXD, ZTXE and ZTRI),
assigning Access sequences, Tax code maintenance, till getting the tax values/rates in the
pricing procedure. Configuration VAT and determination of VAT Numbers.
· SAP Solution Manager 4.0, 5: Project preparation, Business Blue prints, Configuration and
Reporting. ASAP methodology utilized also. Strong communication and presentation skills
and demonstrated ability to work with senior level business clients to understand the key
business drivers that impact client satisfaction.

3. Career /Professional experience
Infotek/ e-INFO consulting, Maine Jan 2010- Present
SAP SD/CRM Optimization Consultant: CRM/SD INCL.(END- TO END)
Multiple Projects new Implementations, plus Production Support on previous clients that have already
gone live.
· Production Support & Enhancement Optimizations for SAP SD & SAP CRM on Hydro Clients
like Toronto Hydro, Siemens Energy, Halliburton Energy, Ontario Hydro & companies after De-
Reg, Hydro R&D, Quebec Hydro for Post Go-live supports, when projects went into Sustainment
Mode.
· New Implementation Projects for SD/CRM, for Siemens Energy Div, Halliburton Energy and
Infotek. SAP SD – PRICING – UTILIZED IN ORDER FULFILLMENT IN SD IN 16 DIFFERENT
PROJECTS AS ROLES as SALES ORDER MANAGEMENT SPECIALIST SD/CRM
EMERGED. Performed CRM upgrade from CRM 5 to 7.0 and CRM &7.0 to EHP2.
· Responsible for Prototype on CRM Loyalty Management in SAP CRM.
· Customizing Loyalty Program, Loyalty Types, and Dynamic Attributes for use in Loyalty
Management Business Scenario, Concentric Customer Installations.
· Configuring Reward Rules, conditions to trigger reward rule execution using Loyalty Engine
actions to Earn Points, Change Tier, Redeem Points, and Update Attributes
· Created new Web enablement B2B & B2C, Complex Billing – re: Power generation, distribution,
transmission of Electricity.
· Utilized Workflow Management to Create New Workflows for Siemens energy , Complex Orders,
Complex Billings, Billings using Energy prices, Rental prices, service prices, EDI prices.
· Details of Selected Projects/Production Support from Call center- Sustainment :
· Remote Production Support on Hydro ( I/S-U) UTILITIES)-CRM, sap ECC OLTP, BW and other
varied CRM /SD modules for Siemens Energy, Origin clients via Support Networks for Post Go-live
supports, Security Re-Design around Change Management.
· Remote Optimization/ Improvement Initiatives including Operations/ Improved Procedures for
Production Support on Varied Energy Hydro/Gas clients in ( I/S-U) UTILITIES/Energy).
· Added other new functionality CRM/SD/ Workflow via Small new Implementation re:
Siemens Energy, Project Upgrade Projects Supports On-site or Remote.
· Sub-portions of Assignments Included: Consulting Oracle DBA supporting all modules, SQL
Server Engineer/ Administrator, SAP Hard Basis Engineer. Basis/ DBA on Selected Sections of
Projects:
· Domtar/ Buntin-Reid , Origin- KPMG-UK, Sony, Bluestar and Ontario Power Generation
companies of Hydro-Ontario). Provided SAP Corporate Knowledge Transfer-Training, Master
Data Audits, Re-configurations, Upgrade Planning, ECC 5/6, MDM, MM/HR- Administration,
CRM- Sales, (CRM/CS) and Knowledge management for companies using SAP CRM 4/5, CRM
2007. Added BI/BW Integrations, Security to both SAP and Oracle. Provided gap/fit analysis on
additional work sites for IS/-U CCS Complex Billing/ upgrades to OLTP or to CRM installations,
providing ECC 6.0 to CRM 2007 (mobile) integrations, BW Integrations Netweaver Integrations.
Worked on numerous versions. Integrated Call Centers (CIC) CTI, BOBJ and Security,
Workflows. Optimized user interfaces, workflows, BI, Netweaver, configuration corrections,
electronic orders. Utilized ASAP And SOLUTION MANAGER, CUSTOM IBM /PwC Approaches.
· Created flow diagrams and worked on creating prototype of the to-be process. Wrote functional
specifications for development of RICEF objects like creation of SAP Sales order in Principal
company code from Invoice in Commissionaire Company Code.
· Configured Sales Orders, Item categories, Schedule Line Category, Billing document, Output
Type & copy control. Worked on setting up intercompany sales process including the creation of
IDOC from billing document and invoice receipt in the other company code.
· Configured pricing procedure, access sequences, condition tables and pricing procedure
determination

4. · Performed CRM middleware jobs, during initial load of replication of orders, customer master and
material master and pricing condition records, procedures, condition types and tables.
· Monitored & replicated transactional data, master data and customizing data & depending BDoc
type of initial / request downloads from ECC >> CRM & reverse CRM >> ECC.
Quebec Hydro- Optimization Phases, Corrective Optimization with New SAP ADDON Functionality:
SAP Optimization Consultant: January 2010 to February 2011.
· Revised IS/-U CCS, SAP CRM Procedures. Offered Corrective Configuration for IS/-U
UTILITIES complex billing, Customer service, simultaneously to other Production Support
duties. Managed Different Testing Teams. Re-designed CRM Interface INTO Utility Data
Model.
· Gathered Business Requirements and held Joint Application Design Workshop Sessions.
Created Complex Billing Setups and Configuration, Account Management, Customer Service
Tickets, SD Billings , Work Invoicing including Resource-Related Billing , Fixed Fee Billing,
Kin. Job Service Costing and Billing; Sales billing functionality including resource related
billing ; Complex accounts Billing setup and configurations.
· Created New Workflows utilizing Workflow Management, i.e. Move-in Process, Fixed new
CRM Reporting Requirements. Participated in Next Upgrade Planning SAP CRM. Utilized
BI/BW extraction tools ; Re- Architecting , Re-integrating of CRM into Data Model.
Next Integrated Device Management and integration to customer care billing functions; then
Automatic Metering Device Management and integration to customer care billing,
settlements-SD; AMI metering. PROCESSED Work Orders under Work Management.
Production Support Call Ctr. Activities(Simultaneous):
· Projects included configuring and upgrading the CRM Mobile SALES, Internet Sales, CRM
Middleware, Reporting and the IPC. Gathered business requirements and held Joint Application
Design sessions within workshop environments. Lead in Technical upgrades, Training of
Knowledge Instances.
· Lead in Technical/Functional implementation of total MySAP.com, Landscape Management
4.6C/D, CRM, - CRM 5) B2C/EBP Middleware, Workflow, Business Warehouse (2.0B, 3.0B),
Portals, & DBA Administration with 3 reports. Processed Work Orders/ Work Management.
Developed FORMS, REPORTS, INTERFACES and their internal functional specification, and
enhancement.
Sobeys , Canada Jan 2008 to December 2009
Retail Improvement, Optimization Initiatives:
SAP Optimization Consultant: Offered more workable procedures/solutions’ design and a Workflow
that cross-integrated many modules, including BASIS-SAP. Performed Value – Add Tasks simultaneously
to Production Support duties. Managed Testing Teams, QA Technical/Functional, ABAP De-bugging.
Cross Module responsibilities, SD, basis, Workflows.
SAP AMERICA Inc, February 2007 to December 2009
Hydro One and Other Local Hydro Organizations Toronto
· Worked upon SAP's IS/-U CCS integration solutions to CRM in varied Hydro/Utility organizations
on behalf of SAP. Integrated Call Centers, CIC and Web Interaction Centers.
· Supervised Technical BASIS and Oracle/SQL Database Administration activities as Senior
Member; Identified Rollback Issues and Security, Incorrect User Setups, Data Corruption within
Database
· Worked on IS/U SD- Complex billing /CCS Solutions as part of SD/CRM duties i.e. Invoicing,
Usage Billing Runs, Master Data, Architecting, Work Invoicing including Resource-Related
Billing, Fixed Fee Billing, Kinetrix Job Costing and Billing. Customer Service Tickets. Complex

5. Billing Setups and Configuration, Account Management
· Worked on BI/BW extraction tools(ETL) ; Re- Architecting , Re-integrating CRM Properly.
· Projects included configuring and upgrading the CRM M. SALES, Internet Sales, CRM
Middleware, Reporting and the IPC. Gathered business requirements and held Joint Application
Design sessions within workshop environments.
· OPG client : Lead in Technical/Functional implementation of total B2B CRM.com, Landscape
Management 4.6C/D, CRM, (20C, 3.0, 3.1) B2C/EBP Middleware, Workflow, Business
Warehouse (2.0B, 3.0B), Portals, & DBA Administration with 3 reports. Identified Rollback Issues
and Audited Security Issues , plus Data Corruption- Database.
Multiple Clients including Deloitte, Rich Foods, Phillips, Sun Life, Procter & Gamble
Philips Lighting CRM – main Client Jan 2006 to January 2007,
Member of Philips Lighting on sap CRM – Sales and Marketing new Implementation Team
· Upgraded CRM Instances when necessary during Implementation for Go-Live; Integrated SAP
CRM with other Interfaces, Sales Force Automation
· Wrote and installed Audit Tools for these companies and working upon a CRM 4.0/5 project, as
well as a B2C ecommerce store, Business Intelligence prototypes.
· New CRM-SAP Implementations with/ and CRM upgrades for Rich Foods, during Design and
Implementation.
· Performed MDM Audits - Energy while supporting a go-live Internet sales project with a Domtar
site. Third-Party contracts and CRM Design assistance interfaced where needed for Government
client .
Sun Life BW; Proctor Gamble : BW SAP Optimizations all 2005 Ontario, Canada
SAP Consultant for new implementation of Proctor & Gamble and Sun Life BW modules including new
Functionality & Integration to Addons. Provided Netweaver Assistance, SAP Technical Upgrade
Management, BASIS, and Oracle Recover Database assistance as well.
Multiple Clients of big Five including Rich Foods(CRM/SD), SAP Consultant(Indep.):
· Wrote and installed Audit Tools for these companies and working upon a CRM 4.0/5 project,
as well as a B2C ecommerce store. Worked Upon Designing CRM-Web BSP’s.
· New CRM-SAP Implementations and CRM upgrades for Rich Foods, during Implementation.
· Performed CRM n MDM Audits while supporting a go-live Internet sales projects(ISA) with
Domtar site. Third-Party contracts and CRM Design assistance interfaced where needed for
Government health client, I Provided Netweaver, BASIS, and Oracle Backup Database
assistance as well.
Ontario Power Generation: Toronto ( 2004)
SAP CRM/Web Portal Consultant:
· OPG/ Hydro / Kinetrix Solutions for B2B /B2C issues including reconfiguration. Used MM/EBP/
IS/Utility, I/S-U CCS UTILITIES SOLN(2 yr)/CRM/B2C /CCS/EBP/Workflow
· Provided re-configuration and cleanup to IS-U Customer Care-CCS, Complex Billing , Usage
Billing and provided more workable HR-Workflow solutions
· Provided administrative changes for user access/security, MM Master Data Audits (MDM),
organizational plans, profiles and user setups
· Responsible for implementation of customer Loyalty program.
· Implemented new CRM B2B/B2C Internet Sales, MM/MDM Audits, CRM/BI applications, and
Production Support
· Skills Utilized: SD/MM –SALES , Web and Portal Enablement .Version OLTP SAP 4.7
Sony Canada and Bayer Pharmaceutical ( Concurrent simultaneous): Toronto, ( 2003, 2004)
SAP Optimization Consultant:

6. · Re-designed Warehouse Management Package-(SD/LE), RF, Inventory Management Systems,
EDI / CRM Workflow, B2C , BW SAP systems (Sony), Data exports to Retail.
· Assisted with 4.7 OLTP upgrade issues; Corrected all aspects SD and EDI Reports , Bayer and
Sony.
· Lead on HR workflow corrections with integration to SD Orders Fulfillment (Bayer
Pharmaceutical)
· Taught corporate training courses on EDI, Workflow SD and SALES Orders Fulfillment (Bayer)
· Performed corrective procedures on Bayer HR - Workflow Setup
· Assisted with outstanding CRM issues for B2C, Internet Sales applications (Sony)
· Worked on CRM/SD Ordering- SALES, Database, and Cleanup issues including documentation
· Resulted in more workable solutions -on LIVE SAP systems. Skills Utilized: SD, CRM
Middleware, EDI, Workflow, Portal.
Various Clients while working in conjunction for Origin . Atos Consulting:
(Years 2000 to 2003)
N.C. State Government
· Assisted in new 4.6C Fund (Data) Management project including data warehousing
· In charge of versioning and change management control linked to BW, CRM, and HR, OLTP
SD/CRM/MM maintenance
· Handled custom reporting requirements
· Performed CRM Sales and Marketing functions, EBP, Contact Center Management ( Call
Center),
· Campaign management on behalf of clients of Origin consulting
· Five (5) Years using CRM – Marketing & Campaign Management at Maclaren Mcann Advertising
and LOYALTY Public Relations (part-time). Provided internet sales and mobile sales projects
· Hands-On Functional Project Co- Lead / Systems Analyst SAP CRM/B2C/CS Project.
· As a SAP modules specialist: Performed CRM/ B2C/B2B/EBP/FI Functional/Technical lead role
for designing and implementing the functional and development specifications for CRM Mobile
Sales and Workflow (Clients: Shell Infinium, Philips and Algroup Wheaton - clients of
Origin)
· Projects included configuring and upgrading the CRM Mobile SALES, Internet Sales, CRM
Middleware, Reporting and the IPC-Pricing. Gathered business requirements and held Joint
Application Design sessions within workshop environments.
Datacenter Responsibilities Toronto:
· Lead in Technical/Functional implementation of total MySAP.com, Landscape Management
4.6C/D, CRM, SD (20C, 3.0, 3.1, 5) B2C/EBP Middleware, Workflow, Business Warehouse
(2.0B, 3.0B), Portals, & DBA Administration with 3 reports.
· Deployment and Support for CRM, EBP, APO, SCM, Workplace, Internet Sales, Internet Pricing
ITS Configurator. Designed custom solution integration software and Workflows for clients
such as Nortel, Halliburton Energy
· Implementing Pharmaceutical Industry Solution, 46C, Workflow and CATTS Testing Tool in an
SCM project on behalf of Margo for testing configuration and development specifications.
Configured parameters on 4.6C/D OLTP Backend and 3.0 CRM/CS/B2B/EBP Middleware,
utilizing the usual functional industry templates with customization design of programs and
transactions to add eware, Workflow, Material Management add-on functionality
Canada Post, InnovaPost
SAP Consultant: NEW CRM IMPLEMENTATIONS 2001-2002
· Member of new dimension MySAP R4 Audit/Cleanup Team, 3.0 C, AND UPGRADES,
CRM/SD,CIC,/CS Workflow, B2B,EBP,OLTP 4.6C, EDI, Business Warehouse (2.0c), IPC, Oracle

7. 8 DBA Audit team
· Order to Cash project required redesign, auditing and setup/configuration of EBP, CRM,
Workflow, EDI, Business Warehouse, Call Center cleanup, Case Management, Fix-ups for
Customer Service, Custom Developments, Corrections and Reporting.
· Resulted in more workable solutions and integrations
HR-Workflows, Product Hierarchies, Events Linkage, Call Center, e-Portal, Workplace, Business
Partners, ALE, RFC For CRM and EBP version 2.0X, 3.0.
BW/Business connector projects SAP Consultant: ORIGIN.ATOS
· Architected system installs - utilized Business Explorer
· Designed info cubes for SD/ MM/CRM/EBP modules, Web reporting design, ODS & Info
Sources .Downloaded BW historical data and then performed data transfers/extracts to BW
· Corrected BW authorizations, event maintenance, IDOC monitoring, transport requests/
enhancements, data loading and connections
· Provided database copies, client dandling, ALE, implementation & architecture design, web
reporting, ePortal, workplace with connections to SAP 46C/Business Warehouse (Data
Warehouse) 2.0B/C for Info Cube processing for Shell Infinium
· Architected, installed & customized both BASIS and functional EBP/ CRM middleware, APO,
Adaptors & OLTP environments
· Corrected IMG configurations. Solved problems with network, shopping basket
functionality, internet users, data volume processing problems, and publishing to
web/email connections
· Conducted unit testing scenarios, IDOC testing tool and provided training to MySAP end-users
· Installed and setup the Microsoft Business Connector
· Connections for Buntin REID /Canada Post / PUROLATOR internet sales document trials
· Provided business mappings for Domtar/Buntin R 4.6C Project
Other Projects with Origin Consulting. ATOS.ORIGIN TECHNOLOGY
SAP Consultant: /Systems Analyst
· Provided CRM/EBP Project Plan development and blueprinting as certified CRM consultant.
· New transaction development, view adjustments, Post –Implementation, also including -
support, end-user corporate training, analysis of business process, project scope, scripting and
functional/technical solutions for CRM/BBP/EBP projects including some SD functions i.e.: SD
pricing, Sales Force Automation, SD variant configuration and costing, BILLING
· Variant Configuration: Characteristics, Class creation and Configuration profile assignments for
the tractors depending the implements. Defining values for variant characteristics, Object
dependencies, Multi level BOM Structures and worked on variant tables. Variant pricing based on
different characteristics.
· Provided systems analysis, add-on functionality, development, specifications and mini-project
planning while assisting in three live production support/development projects, Functional E-Commerce
Analyst: SAP CRM/EDI/MM/ EBP/APO, ecommerce transactions utilizing 4.6C/4.7
· Provided project support and configuration
· Designed and transformed new EDI transactions into ecommerce transactions.
· Utilized IDOC SD/MM/ EDI ECOMMERCE test tools.
· Redesigned BDC's and MM/FI/EDI, Payments, HR- Workflow and web enabled transactions
· FI/MM e-business solution utilizing MySAP 4.6/4.7/Web Application Server on behalf of
clients/partners of Origin
SAP- development tasks: Created tables, performed data modeling, partner profile generation, link
activation, transports, appends, stored procedures & used rep guardian tool. Setup integrations for
HR-Workflows, Product Hierarchies, Events Linkage, Call Center, e-Portal, Workplace, Business
Partners, ALE, RFC For CRM and EBP version 2.0X, 3.0.
MBS Managed Board Secretariat and Networked Ministries May 1999 to May 2000

8. · Government security mandate in conjunction with other SAP Consulting Firms
· Lead SAP Security Techno/Functional Analyst: / Systems Analyst CHANGE MANAGEMENT.
· Actions: "Hands-On" Functional team lead of security design project leading team of 5.
· Re-designed & developed security system on version 4.x R3. Revamped Roles, Tasks,
Authorizations, Internet Roles, utilizing Profile Generator on all SAP modules after designing the
Security System
· Consulted on best practices of ASAP, PS, Networking, Workflow and Interfaces for PS, SD, MM,
security, e-commerce security, BASIS security
· Lead for DBA activities, Legacy system migrations and archiving
· Provided guidance on ABAP development techniques for improving speed of systems
· Provided OSS resolutions. Involved in Database Replication Techniques - Technical Utilities
· Specialized in problem resolution, report analysis, Real Estate Property and PS modules,
Performance Tuning, SQL Tuning, Fixed CTS
Bridgestone Manufacturing, Toronto Deloitte/ICS Consulting Apr 98 - Dec 98
· Lead Upgrade Role Functional/Technical Senior SAP SD/ BASIS Consultant:
· Performed "Hands ON" Project Lead position with 2 Junior Reports
· Performed major upgrade project LEAD ROLE of R3 from ver. 2.2 to 3.1H, TO R/4.
· Consulted on best practices of Administration– MM/SD, ASAP, ABAP/4
modifications/specifications, EDI/SD SALES Order Management, WM and Interfaces. Lead in
SIS, SD (all functions), Sales Force Automation
· Developed new procedures, pricing changes and documentation
· Reworked configurations/re-customization of ABAP as a result of coping with upgrade changes
and new functionalities
· Provided OSS resolutions and functional SD configuration/planning. Install of application servers
· Lead in HP-UNIX administration, Oracle DB Analysis, DB Systems Copies, Fixes, Database
Replication Techniques (EMC), Technical Utilities, IBM S390/UNIX nodes, RDBMS Installs,
Workflow setup and re-configurations
· Specialized in problem resolution of reports, reporting techniques and inexpensive SQL ABAP
fixes, performance/tuning, application server setup and tuning, IXOS archiving solutions and DMS
· Skills utilized: performed functionality differences analysis - ver. 4.5B/4.6C MM/ SD modules and
also provided all project plans
· Transformed EDI transactions (850 orders, outbound 820 invoices, outbound 856 ASNs,
Workflows, ecommerce Planning and redesigns after upgrade)
ISSC/SAP Practice of IBM, USA MAY 96 to June 98
R/3 SAP / SR CO- Lead, SD/ BASIS/Techno/Functional Consultant:
Client, American Crystal: /Systems Analyst
· As BASIS/SD Co-Team Lead, performed setup and audit on 3.0C Phase 1 project
· Specialized in SD implementation issues including SD-reconfiguration, PP/PI Interfaces, on
application support arenas
· Supplied overlapping remote consulting to do all Security/ Authorizations/Support on all modules
implemented including FI,SD,MM, PP, CO, HR. (50 consultants)Client American Crystal
· Result: successful GO-Live ,IBM- Client, Atofina -Oil Company
· EDI, SAP SD AND BASIS hands-on lead
· Performed EDI/MM/SD configuration and performance analysis/tuning on LIVE Phase 2 project
· lead for BASIS/UNIX and specialized in SD/EDI data-mappings to interface with Gentran/Mentor
Installs; Corrected ABAP code as ABAP team member. Worked on EDI IMPLEMENTATIONS.
IBM/INFO/PRICE WATERHOUSE CANADIAN SAP PRACTICE.

9. EDI TEAM SD/MM SONY, CADBURY.
Infoedge/PriceWaterhouse (IBM - section Infoedge/Omnilogic) Jun 96 - Jun 98
· Various clients for EDI/MM/SD project planning including NB Power, Trebor Allen (Cadbury),
Union Gas, Atlas and Sony. (Provided remote consulting/fix-ups/troubleshooting via dial-up
communications)
· SAP SD/EDI Consultant:
· Performed 3 SAP Phase One EDI/MM/SD/Workflow Interface projects in R/3(31H)
· Member of both EDI Interface and SD order teams
· SD/EDI/SALES Order Management functional configuration Manager at Sony and Cadbury
· Utilized extensive knowledge of SAP SD Pricing and SD/EDI routines in order to understand and
work with business requirements
· Extended IDOCS, pricing tables, structures, formulas, user exits, pricing routines
· Corrected SD configurations. Responsible for SD EDI interfacing for all EDI integrations.
Configured SD EDI transactions and testing. Configured Orders, Invoices, ASN’s. Member of
SD/MM Integrations/Configuration teams
· Designed, setup, configured and supported R3 Workflow for orders, purchases, MM, SD-EDI on 3
SD projects, utilizing EDI, MM/SD, ALE, data-mapping, SD_VC, SD administration, fine-tuning,
system internals, NFS, RFC, archiving and data dictionary changes to standard IDOCS
· Designed standard EDI transactions: incoming 850 SALES orders, outbound 856 ASNs,
outbound 820 invoices. Customized EDI transactions and modified associated ABAP programs.
Project/Team lead on ASAP/MM/SD/EDI/ABAP project involving over 40 trading partners in the
US Retail SC marketplace
· Performed training & mentoring to 3 junior reports. Implementation consultant for Call
Centre(CIC) Setup RF data collection and data loading interfaces for integration with SAP R/3
· Other Services Included: remote consulting, readiness assessments , maintenance, security
design and build, workflow, transport & change management recommendations and performed
stress and load testing
· Application Link Enabling (ALE) Configurations. Installed and setup Ver. 4 R3 for in-house training
purposes. Worked with Harbinger translators (Premenos & Sterling)
· Mentored and taught Security/Authorizations to EDI client teams while performing Oracle DBA
tasks
Pyramid Technology/SIEMENS NIXDORF SAP Consulting GERMANY Jul 93 - May 96
Technical /Functional SAP Consultant for various clients (Manufacturing):
SAP/ Oracle / SQL Server Systems Analyst/Project Lead Management
Performed R/3 Phase One Basis/ SAP SD new project implementations many clients:
City of Mississauga, Cadbury (USA), EDS, SS Carlson, Cott/CADBURY Beverages,
Siemens Power, SIA, SElectric
· Ran an external R/3 outsourcing service bureau across network for 5 Siemens companies and
other clients
· Assisted in the project implementation and Fit/Gap analysis for ISU/CCS RE Siemens Power
· Simultaneous role as Oracle DBA/BASIS, demonstrating team leadership.
· Provided levels of R/3 support for MM/SD, CRM Prototypes, EDI Siemens Automotive, BASIS
and FI areas
· Implemented SD/ EDI solutions for SNI Internal conversions i.e. (LSM Data Migrations) and I/S-U
CCS solutions. Responsible for leading operations team, (12) and 4 Jr. BASIS resources
· Supplied Application/BASIS Administration, Project Management, and Problem-Solving on all
Integrated Modules specializing in Sales and Distribution configuration - Cott-outsourcing,
Cadbury SD/System Administration and Data Dictionary repairs. Pyramid, HP & IBM H/W
· Assisted in the implementation of FI, MM, and Purchasing at the (COM) Municipal site via remote
consulting while running Service Bureau, DBA and Cadbury projects simultaneously

10. · Provided R2 to R/3 conversion services ;
· R/3 Basis Team Leader in all SAP modules
· Performed Data Dictionary, ORACLE SQL, Oracle DBA Administration and BASIS(soft) Business
Application modifications, Security /Authorizations, Imports, Oracle Dataloading, FI-SD Archiving
and Problem Resolution. Provided training and documentation to internal/external clients
Training: SAP Courses of Certification:
· CRM SALES Certification Workshop & How-To including Mobile Sales, Workplace Dec 2000,
· Wrote CRM Cookbook as a Training Exercise. SAP-BW How-To Book - Tutored by SAP
Specialist, Toronto, Sept. 2000
· EBP Cookbook Training – Summer 2000, B2B Solutions. Dallas Training Instance.
· SAP Partner Academy Sales and Distribution, MM Toronto SAP, Sep’95
· SAP R/4 SD and MM Jumpstart Certification, Brussels, Belgium Summer ‘93
· R/3 Architecture and System Administration, Brussels, Belgium Aug’93
· R/3 Communication Interfaces SNI. Toronto, July ‘94
· SAP Advanced Data Dictionary , Toronto, SAP , Oct. ’93
· Oracle Advanced Administration, Oracle Aug.’94 Toronto and California
· Oracle Forms Programming Certified - Univ. of Toronto, '93,Developer 2000
· Oracle SQL & Report Writer 3, Designer– Certified U of T, Dec. ‘92
· R/3 Correction and Transport CHANGE System, SNI Germany/ Toronto , Oct. ‘94
· ABAP/4 Programming, Technical Interfaces, Toronto, Summer ‘95
· Created course and Taught R/3 under Oracle and Unix. Fall ‘94
· 3.0 Certification Workshop / Install on Unix and NT, Waldorf, SAP AG Dec ‘95
· BC 360 Technical Core Competency Unix/ Oracle Chicago Jan’97
· Oracle Certified PROFESSIONAL –Oracle Programming/Dev Tools PL/SQL Univers. Toronto ‘93
· SAP Workflow Standards PROGRAMMING & Ver 3 & 4.6C - Fall '99
· ABAP Ver 4 Open SQL & Delta ABAP 3à 4, BC430, BC400; BC92 Spring 2000
· IBM AIX UNIX Training - Fall 1996
Educational/Professional Background:
· College Level - Sheridan College, Oakville, Ont. IT Diploma - Graduated. Computer Programming
and Systems Analysis Major. Studies: CMA-Accounting, 4th GL Programming, Progress, Systems
Analysis, Financial Analysis, Accounting, Advanced Database Design, Networking, LAN-WANs
Networking, Statistics, Unix, Communications.
· University Level Vanier College: and
· Univ. of Toronto /UTM Mississauga University Studies : Oracle /RDBMS Programming, 4th
Generation Programming (Progress),Oracle PL/SQL Relational Databases, Report Writers,
Forms, Pro C, DBA , Statistics, Large Database Design and System Analysis, Sciences.
Upgraded Last in 1992/93 for Certification. University Toronto/M Sheridan Joint studies
programs..