1. GeorgeAlpers
(631)697-6676
41 Riviera Drive, Selden, NY 11784 galpers@optonline.net
Professional Profile
A bright, talented and ambitious IT support technician with a strong technical background who
possesses self-discipline and the ability to work with the minimum of supervision. Having exposure to
a wide range of technologies & able to play a key role in diagnosing hardware and software problems
and to ensure that quality solutions meet business objectives. Possessing a good team spirit,
deadline orientated and having the ability to organize and present complex solutions clearly and
accurately.
Looking for a suitable IT support technician position with a successful and dynamic company that
offers room for progression.
Core Competencies and Skills
 Excellent customer facing, communication
and rapport building skills
 Good problem solving and analytical skills
 Technical understanding of hardware and
software desktop environment
 Thorough understanding of computer and
networking concepts.
Selected Work Experience
CMB Wireless Group. Bohemia, NY. 2008 – January 2015
Computer Support Specialist:
 Responsible for maintaining, analyzing, troubleshooting and repairing of: computers, laptops, hardware,
software, peripherals, bar code scanners and virus and malware removal
 Created user accounts; including user rights, security and group creation, Active Directory
 Responsible for determine and recommend products or services suitable to the user requirements
 Networking & wireless including routers/firewall/VPN, VOIP Phones
 Experience working with VMWare
 Knowledge of TCP/IP, WAN / LAN fundamentals: DHCP, DNS
 Able to multitask and prioritize assignments. Adaptable and able to accept varied work tasks
 Purchase of PCs, desktop hardware and related products. Maintained IT stock room
 Troubleshoot problems in person, by telephone or by remote session over multiple sites. Worked
independently with minimal supervision
TLC Home Health Care, Lake Success, NY 1997 – 2008
Desktop Support Supervisor 2004 – 5/2008
 Managed five Desktop Support technicians and stock room functions
 Insured proper work flow and timely resolution of trouble tickets
 Responded to special needs of customers and performing all technician responsibilities
 Thin client project rollout to 120 field locations with connection to Citrix Metaframe server
Desktop Support Technician 1998 – 2003
 Responsible for troubleshooting and resolution of computer software, hardware, peripheral devices and
connectivity problems in a network environment
 Configured and maintained thin clients
 Performed all hardware / software upgrades and replacements on HP PCs, IBM laptops ( Windows XP
platform), Palm Pilots and Blackberries

2. Page 2 of 2
 Instructed end users ( phone and desk side) in proper use of equipment and software to increase user
knowledge and understanding to resolve problems themselves
 Writing and updating of technical documents
 Provided phone support (to 4000 healthcare professionals) via the use of remote control utilities in a
diverse environment and various skill levels
Help Desk Representative 1997 – 1998
 Answered Helpdesk line attempt to solve PC or connectivity problems on the first call and enter ticket
information into helpdesk tracking software (HEAT and Lotus Notes)
 Supported perpriortory software for Medicare and private pay on an AS/400 platform
 First level problem solving for software and hardware
CES/NABANCO, Melville, NY 1995 – 1997
Technical Help Desk Representative
 Provided telephone support to over 10,000 clients worldwide
 Responsible for troubleshooting prioritiory credit card processing software to end user
 Resolved problem issues to ensure customer satisfaction
 Configured and test PC software for custom applications
Administrative / Support Representative 1994 - 1995
 Responsible for nightly tape backups, recording and maintaining daily transactions
 Maintained daily transactions for management review
 Acted as troubleshooter for modems to prevent downtime
Education
 Suffolk County Community College, Brentwood NY
Associates Degree in Liberal Arts
 State University of New York, College at Old Westbury
Course work towards Bachelor’s Degree in Business Management
Volunteer Experience
 New Beginning Christian Center
1995 -2012
Pioneer Club Leader
Head of Ushering Ministry
 Full Gospel Christian Center
2013 to present
Head of Ushering Ministry
Troop Master for Trail Life USA
 Boy Scouts of America Pack 385
2012 to 2013
Pack Trainer
Committee Chairman
Assistant den leader