1. RESUME
BikashKumar Raja
Service Engineer
Ashok LeylandLimited.
Nalagarh, Himachal Pradesh
Mobile no: +91 9816649010 Email: rajabikash1@gmail.com
Career objective
To utilize my core engineering skills with analytical thinking towards a challenging
career in a growth oriented, and leading edge organization that recognizes and values
individual contribution and provides opportunities for continuing growth and
advancement.
Company
Ashok Leyland Limited: Since 8th December 2014 to Present (Under Layam Flexi solution ltd.)
Job Post
Service Engineer(salesAdministration)
Job Experience
1.5 Years.
Job Area
Pre DeliveryInspection.
Job Role:
➢ GeneratingMISdataondailybasis.
➢ PreparingDPV Reports,MonthlyRectification costReportandProcessdairy.
➢ CreatingDefectDamage reportforVehicleinwardandoutward.
➢ RaisingMMR(Marketingmaterial Requirement) forRSO
➢ Deliveringthe vehicleswithzerodefects/Shortages.
➢ Reducingthe repairandmaintenance cost.
➢ Manpowerhandling(Ensure maximumutilization).
➢ Imparttrainingtodealeronnew models/aggregatescritical servicingaspects
➢ Processingof warrantyclaimsaspercompanyguidelines.
➢ Processingof Dealerclaims,monitorvehicle turn-aroundtime.
➢ Executionof corrective aswellaspreventingactionagainstthe defects/shortages.
➢ Ensuringthatoperationsatthe service pointsmatchthe company’sstandards.
➢ RaisingDebitNote againstdefects/poorqualityfromSuppliers/BodyBuilders/Transporters.
➢ ProvidingfeedbacktoCentre Qualityonnew failure modesordefectsbeingdiscovered.
➢ CoordinatingwithdifferentInterfunctional teamstoachievethe customer requirement.
➢ Studyingthe marketpotential forsettingupprospective Dealersupportforthe customers.
➢ GivinginputtoProductteamonrequirementinthe fieldandupgradesrequiredfor
bettermentof product.
➢ To analyse the technical complaintsof the vehicleinthe field

2. ➢ Facilitatingthe dealersforeffective implementationof customercare systemslikeCustomer
connect,Postservice Followupsystem.
Educational Qualification
➢ B.Tech in Mechanical engineering fromManavRachna International University Secureda
CGPA of 7.25 multiplierof10.
➢ 12th from Bihar School Examination Board.
➢ 10th
from Bihar School Examination Board.
Achievements and Awards
➢ Minimises DPV up to 0.2%.
➢ 92% improvement in shortage of parts and tools availability.
➢ Got 1st
prize in R.A.C. quiz in MRIU
ComputerSkills
➢ Knowledge of Auto cad & SAP
➢ Proficient Knowledge of MS Office
CURRENT CTC
➢ 2.39 Lac/Annum
Strength/Skills
➢ Confident
➢ Quicklearner
➢ Hardworking
➢ Good TeamPlayer
Personal Dossier
Name : BikashKumarRaja
Date of Birth : March 10, 1992
Father’sName : Mr. VinodKumar
PermanentAddress : House No-1023/1 A-BLOCKMahipalpur,NEWDELHI-37
Readyfor relocation : Yes
DECLARATION
I herebydeclare thatthe informationfurnishedabove istrue tothe bestof my knowledge.
withregards
Place:Nalagarh (BikashKumarRaja)