1. Curriculum Vitae
Name: - GAURAV ROY
Email: - gauravroy80@yahoo.com
Over 8+ years with Reputed Organizations like Reliance, IBM, On Process Technology
India Pvt. Ltd and D.P.AHUJA & CO. (LAW FIRM) in back end operations.
• Skilled in Customer Care Back end - customer profiling & validation process
• MIS for Analysis
• Having in-depth knowledge and Hands on experience of Microsoft Office, Excel,
Word, Power Point
• Leading team to handle client queries and share teams view difficulties with
clients
• Past Experiences:
1. RELIANCE SMART as a Customer service executive From Aug 2006 till
Mar 2007 (Kolkata)
• Providing back end support
• Providing status update for Reliance Smart customer and
• Resolving enquiry about billing status, network issues, online payments.
2. Worked With IBM as Senior Customer Executive
Client – Lloyds
Project Name – NSO Project & COA & Chaps & Foreign
From 16thAug 2008 – 06th
Dec 2013
• Providing back office support for Lloyd’s Bank functionality, checking
customer profile and validating their individual status
• Discuss with my team regarding internal issues and concerns
• Behavioral training: Fish Managerial skill and Email Etiquettes
• Achievements in IBM- Received Award from Client for Fraud savings
& Shining Star & Black horse award for delivering a stupendous
performance.
• Providing feedbacks and report to client by end of the day
• Providing monthly and quarterly report to clients & individual customers
with the help of Manager
• Providing compliance report to client

2. • Providing project related support to newly joined agents & providing
feedbacks to respective agents as and when required
3. ON PROCESS TECHNOLOGY INDIA PRIVATE LTD. as a Senior
Executive
Client Comcast
From 16th Dec. 2013 to 9th Jan. 2015
• Providing back office support for Comcast customer
• Providing packaging information to customer
• Providing tariff information of particular package (like-T.V.
channel, internet, Telephone)
4. Working With D.P.AHUJA & CO. (LAW FIRM) as Senior Admin & Back
office Executive From 12th Jan 2015 – 24th Feb. 2016
• Providing back office support
• Administrative work
• Providing Registration Certificates information like renewal
and due date
5. Worked with QYURA as a Relationship Manager.
From 19th
April 2016 to 22nd
July 2016
• Providing back office support and Coordination with Client &
Sales Team
• Administrative work
Extra Curricular Activities
 Participated in Athletics’ Competitions
 Active participation in Debates & dramas
Academic record:
Computer Literacy
1) Basic Computer Knowledge from NIIT, Jadavpur
2) MS Office from NIIT, Jadavpur
Name of Examination Standard Marks Obtained (%)
Bihar School Examination Board Madhyamik 56
Bihar Intermediate Education Council Patna Higher Secondary 59
V.K.S.U. Arrah B.A. (Hons) 61

3. Personal Details:
Name : Gaurav Roy
Father's Name : Late Mr. Samir Kumar Roy
Date of Birth : 25th
-Feb-1984
Nationality : Indian
Marital Status : Married
Languages Known : Bengali, English & Hindi
Interest : Listening to music & watching TV
Permanent Address : M.I.G. 2/2/10 Golf Green Kolkata- 700095
Mobile : +91-9831538350
DECLARATION
I hereby declare that the above given information is true to best of my Knowledge &
belief.
Place: Kolkata
Date: