1. Vikash Srivastava
Deputy Manager – Lead Management System (HDFC SALES PVT LTD)
Contact Information
H. NO. 82 GA, THE SEKSARIA SUGAR FACTORY PVT.LTD,
BISWAN SITAPUR.
PIN CODE -261201
DISTT.-SITAPUR
Contact No-09452555586, 09742322888
E-Mail ID- vikassrivastava001@gmail.com
Work Experience
HDFC Sales Pvt. Ltd, Bangalore
Deputy Manager - LMS
06.2014 - present
Lead generation for all type of HOME LOANS.
Handling a team of 30 Loan Officers, two co-ordinaters and one quality auditor.
Giving service to existing and new customer.
Manage floor escalations.
Responsible for the Appointment/meetings percentage on Daily Basis.
Responsible for the overall (Internet, HSPL) conversion on monthly basis.
Responsible for the productivity of Team Members.
Effort BPO Limited, Gurgaon: Airtel ILMS
Team Manager - Operations
07.2013 – 06.2014
Lead generation & getting business from them.
Giving service to existing and new customer.
Manage floor escalations.
Handling feedback Department team.
Co-ordinate with channel partner’s for conversion percentage.
Responsible for the Appointment percentage on Daily Basis.
Serco Global Services, Lucknow: BSNL UP East
Customer Care Executive.
09.2012 – 07.2013
Handling incoming calls.
Handling floor escalations.
Taking care of retailer helpline desk.
Aegis Limited, Lucknow: Vodafone West Prepaid
Customer Care Executive.
07.2011 – 04.2012
Handling incoming calls.
Giving service to existing and new customer
Education
Master’s Degree: Pursuing M.Com from Kanpur University.
Bachelor’s Degree: B.Com from University of Lucknow
Senior Secondary: 12th from U.P. Board Allahabad
Higher Secondary: 10th from U.P. Board Allahabad

2. Professional Rewards & Achievements
Effort BPO Limited, Gurgaon: Airtel ILMS
Got a chance to handle feedback department team.
Serco Global Services, Lucknow: BSNL Up east
Top rated CCE in Vodafone West Process in terms of Quality & AHT,
Login Hrs & Tagging%.
Promoted to Retailer Help Desk.
Aegis Limited, Lucknow:
Promoted to Complaint Department (Vodafone West Process)
Software Proficiency
Operating system-Windows XP, 7,8,10
MS-Office
CRM, Minsat, CRS 4.2, FX Launcher, OTA, Vsearch (Vodafone UPW), Pacs, I-CRM, ILMS, LMS, X-lite.
Hobbies & Interest
I like utilizes time with family.
Net surfing.
Operating new mobile phones.
Date of Birth 13th December 1990
Father’s Name Mr.Rajiv Kumar Srivastava
Mother’s Name Mrs. Madhu Srivastava
Gender Male
Marital Status Married
Nationality Indian
Language Known Hindi, English
DECLARATION
All the details provided in by me are true to the best of my knowledge and I will stand to termination of my
employment in case of any discrepancies found at a later date.
Place: Bangalore
Vikash Srivastava
Date:
Personal Details