1. Personal Details
 DOB : 29/11/1988 
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 Gender : Male 
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 Age : 24 
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 Nationality : Indian 
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 Marital Status : Single 
Passport Details
 Passport No : N 594 23 54
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 Issued Date:07/06/2016 
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 Expiry Date:06/06/2026 
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 Place of Issue : Abu Dhabi 
Contact Details
 Mobile No :+97150 104 6269 
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 Email ID :
iqbalshaik50@gmail.com 
CURRICULUM VITAE
Iqbal Ummer
PERSONAL SUMMARY
Result – oriented, adaptable, self – motivated and multilingual client
servicing professional within outgoing personality, good interpersonal
skills and the ability to work in a multi-national team environment with
confidence and minimal supervision. Comfortable working in a fast paced
environment and able to build and maintains good relationships with
work colleagues and clients through a genuine desire to understand their
needs and support them.
Work Experience
Etihad Airways
Duration: March 2014 - Still Employed
Country: Al Ain, UAE
Role: Contact Centre Agent
Job Duties & Responsibilities
 Dealing with Reservations and Ticketing
 Handling and resolving customer complaints.
 Understanding of customer service principles and practices.
 Provide personalized customer service by responding to the needs
of the customers
 Meeting performance and speed targets.
 Recording all the guests information as per standard procedures
 Remaining calm under stressful situations.
R.A.K Ceramics
Duration: Jan 2013 – Feb 2014
Country: R.A.K, U.A.E
Role : Sales Executive
Job Duties & Responsibilities
 Managing the sales process for new prospects, from initial
contact through to closure.

2. 
 Dealing with Major Construction Projects & customer enquiries 
 Handling Business Operation Softwares. 
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 Assuring Customer Satisfaction 
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 Dealing with Management Information System. 
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 Preparing quotations related to Customer Requirement. 
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 Negotiate the terms of an agreement and close sales. 
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 Recording Documents related to Sales and Day to Day Activities. 
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 Suggest the customers for selecting desired ceramics 
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 Communicating with Bi-lingual Aptitude 


Ariana World Wide Shipping LLC.
Duration: March 2012 – Dec 2012
Country: Dubai, U.A.E
Role : Sales Executive & Operation Assistant
Job Duties & Responsibilities
 Documenting in shipping procedure (Bill of Entry & Delivery
Order) 

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 Personal Marketing (shipping Orders, Sales of used Cars) 

 Assisting in the office Administration Processes 
24/7 Customer Pvt Ltd.
Duration: January 2011 – December 2011
Country: Bangalore, India
Role : Customer Service Representative (Adobe Software and
Licensing)
Job Duties & Responsibilities
 Process software licenses to customers based in U.K. & U.S. 

 Provide good knowledge of Adobe products and satisfy their
needs 

3. Strength / Skills
 Strong inter- personal
and communication
skills 

 Ability to easily understand
new concepts with
minimum refractory time 
 High adaptability 

 Perseverance and
Integrity to Work 
 Objectivity 

 Innovative thinking 
Languages Known:
 English 
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 Hindi 
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 Malayalam 
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 Arabic 
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 Tamil 
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 Shift basis work procedures as per client requirements (Based on
U.K & U.S.) 

 Achieves valid retention rates and providing marketing skills to
team members 
Blazon Group Pvt Ltd. - Advertising products and materials
Duration: August 2010 – December 2010
Country: Kannur Kerala, India
Role : Business Relationship Officer cum Sales Executive
Job Duties & Responsibilities
 Sales, supply and promotion of all products 

 Conducting surveys and Collecting views on how to enhance our
products and processes from clients who use them 

 Building and maintaining good relations with the clients 

 Presenting weekly and monthly progress reports to senior
management 
Education & Qualification
 Graduation: Nehru College of Aeronautics & Applied
Sciences. (Coimbatore-India)
Duration: 2008 – 2010 (3 years)
Majors: Aircraft Maintenance Engineering.
Training Achieved: Overall inspection and maintenance of
Aircraft Mechanics.
 Pre Graduation: Indian School Fujairah. (Fujairah –U.A.E.)
2006
Passed Kerala Board of Higher Secondary Examination
(standard XII)
 Basic Education: Indian School Fujairah. (Fujairah –U.A.E.)
2004
Passed Kerala Board of Secondary Examination (standard X)

4. Hobbies and Interests
 Socializing 
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 Travelling 
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 Movies 
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 Football 

 Billiards 
Skills & Training
 Operating Systems: Microsoft Windows - 95, 98, 2000, XP
 Office Application: Microsoft Office Word, Excel - 98, 2003,
2007

Other Skills: Basic HTML, File formats, Browsing, E-mail
etc.
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Reference
Mr. Sameer N.P – Sr. Sales
Executive R.A.K Ceramics
+971 501 230 127
Mr. Ebrahim KT – Operation Executive,
Ariana World Wide Shipping,
+971 553 075 422
Mr. Rashid Hashim – Team Leader
RAK Bank,
+971 504 294 279