This curriculum vitae summarizes the professional experience and qualifications of Gaurav Roy. He has over 8 years of experience in back-end operations with major companies like Reliance, IBM, On Process Technology, and a law firm. His experience includes customer profiling, validation, providing support and status updates to customers, and administrative tasks. He has a bachelor's degree and professional training in computer skills. He is seeking new opportunities in back-end support and customer service roles.
Taking part in Requirement gathering, Customisation's,Migration, Functional design, application configuration, testing, Training, Project Sign off, Go live and Post live support of HRMS and Payroll applications.
Job Profile: Sourcing and screening of resumes scheduling for interview Client Coordination Maintaining database & Human Resources Portal for Joining & Exit formalities. Maintaining database & preparing feedback for review of learning & development activities. Drafting and issuing administrative letters for employees and mails for human resources department
Taking part in Requirement gathering, Customisation's,Migration, Functional design, application configuration, testing, Training, Project Sign off, Go live and Post live support of HRMS and Payroll applications.
Job Profile: Sourcing and screening of resumes scheduling for interview Client Coordination Maintaining database & Human Resources Portal for Joining & Exit formalities. Maintaining database & preparing feedback for review of learning & development activities. Drafting and issuing administrative letters for employees and mails for human resources department
1. Curriculum Vitae
Name: - GAURAV ROY
Email: - gauravroy80@yahoo.com
Over 8+ years with Reputed Organizations like Reliance, IBM, On Process Technology
India Pvt. Ltd and D.P.AHUJA & CO. (LAW FIRM) in back end operations.
• Skilled in Customer Care Back end - customer profiling & validation process
• MIS for Analysis
• Having in-depth knowledge and Hands on experience of Microsoft Office, Excel,
Word, Power Point
• Leading team to handle client queries and share teams view difficulties with
clients
• Past Experiences:
1. RELIANCE SMART as a Customer service executive From Aug 2006 till
Mar 2007 (Kolkata)
• Providing back end support
• Providing status update for Reliance Smart customer and
• Resolving enquiry about billing status, network issues, online payments.
2. Worked With IBM as Senior Customer Executive
Client – Lloyds
Project Name – NSO Project & COA & Chaps & Foreign
From 16thAug 2008 – 06th
Dec 2013
• Providing back office support for Lloyd’s Bank functionality, checking
customer profile and validating their individual status
• Discuss with my team regarding internal issues and concerns
• Behavioral training: Fish Managerial skill and Email Etiquettes
• Achievements in IBM- Received Award from Client for Fraud savings
& Shining Star & Black horse award for delivering a stupendous
performance.
• Providing feedbacks and report to client by end of the day
• Providing monthly and quarterly report to clients & individual customers
with the help of Manager
• Providing compliance report to client
2. • Providing project related support to newly joined agents & providing
feedbacks to respective agents as and when required
3. ON PROCESS TECHNOLOGY INDIA PRIVATE LTD. as a Senior
Executive
Client Comcast
From 16th Dec. 2013 to 9th Jan. 2015
• Providing back office support for Comcast customer
• Providing packaging information to customer
• Providing tariff information of particular package (like-T.V.
channel, internet, Telephone)
4. Working With D.P.AHUJA & CO. (LAW FIRM) as Senior Admin & Back
office Executive From 12th Jan 2015 – 24th Feb. 2016
• Providing back office support
• Administrative work
• Providing Registration Certificates information like renewal
and due date
5. Worked with QYURA as a Relationship Manager.
From 19th
April 2016 to 22nd
July 2016
• Providing back office support and Coordination with Client &
Sales Team
• Administrative work
Extra Curricular Activities
Participated in Athletics’ Competitions
Active participation in Debates & dramas
Academic record:
Computer Literacy
1) Basic Computer Knowledge from NIIT, Jadavpur
2) MS Office from NIIT, Jadavpur
Name of Examination Standard Marks Obtained (%)
Bihar School Examination Board Madhyamik 56
Bihar Intermediate Education Council Patna Higher Secondary 59
V.K.S.U. Arrah B.A. (Hons) 61
3. Personal Details:
Name : Gaurav Roy
Father's Name : Late Mr. Samir Kumar Roy
Date of Birth : 25th
-Feb-1984
Nationality : Indian
Marital Status : Married
Languages Known : Bengali, English & Hindi
Interest : Listening to music & watching TV
Permanent Address : M.I.G. 2/2/10 Golf Green Kolkata- 700095
Mobile : +91-9831538350
DECLARATION
I hereby declare that the above given information is true to best of my Knowledge &
belief.
Place: Kolkata
Date: