CV

1. Curriculum vitae
PERSONAL INFORMATION Ahmed Saad Abd Elghany Hafez
3 Bakr Kodous Shoubra alkhema, Alkaliopaya (Egypt)
01149747123
AhmedSaadKodous@gmail.com
Sex Male Date of Birth 08/05/1994 Nationality Egyptian Military Status :Is still Pending
WORK EXPERIENCE
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1 Jul 2015–Present Customer Service Representative
Cairo (Egypt)
www.tekcorner.ca
▪ Prevented store losses using awareness, attention to detail and integrity.
▪ Organized weekly sales reports for the sales department to track product success.
▪ Trained 10 new employees quarterly.
▪ Created new processes and systems for increasing customer service satisfaction.
▪ Achieved high sales percentage with consultative, value-focused customer service approach.
Business or sector Billing & Sales
1 Aug 2014–1 Jan 2015 Operator Agent
Cairo Airport (Egypt)
www.bestfreightsysystem.com
▪ Managed accounting operations, accounting close, account reporting and reconciliations.
▪ Performed debit, credit and total accounts on a computer spreadsheets/databases, using
specialized accounting software.
▪ Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank
transactions.
▪ Completed monthly, quarterly and annual bank reconciliations for 11 small companies.
Business or sector Accounting
1 Jan 2013–1 Oct 2013 Finance and sales associate professional
Cairo (Egypt)
▪ Described use and operation of merchandise to customers.
▪ Received and processed cash and credit payments for in-store purchases.
▪ Exceeded targeted sales goals by( 20%.)
▪ Opened and closed the store, including counting cash, opening and closing cash registers and
creating staff assignments.
▪ Created strategies to develop and expand existing customer sales, which resulted in a(20)%
increase in monthly sales.
▪ Share product knowledge with customers while making personal recommendations.

2. EDUCATION
PERSONAL SKILLS
Computer Skills .Excellent user of Microsoft Windows ,Microsoft office Tools,internet usage
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2012–Present Bachelor Degree
Ain Shams university, Cairo (Egypt)
▪ Emphasis in Accounting
Mother tongue(s) Arabic
Other language(s) UNDERSTANDING SPEAKING WRITING
Listening Reading Spoken interaction Spoken production
English C2 C2 C2 C2 C2
Levels:A1 andA2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user
Common European Framework of Reference for Languages
Communication skills ▪ Excellent communication skills gained through my experience as a Customer service agent
▪ Presentable skills gained through being a Sales Representative by presenting the products
Organisational / managerial skills ▪ Time management ability that can be one of the most important skills through having multiple tasks
within a short time
▪ Team Leadership gained through being a head project in many student activities like AIBE,MCM
Job-related skills ▪ Excellent command of Sales management processes
▪ Excellent command of being powerful towards people through motivating my team