Global College Malta offers a set of specially designed short courses, which are designed to increase your effectiveness at work and enhance your CV. The short courses will be delivered by Dr Ashok Srivastava, an experienced senior lecturer and full-time member of staff of Global College Malta, who also lectured in Dubai, USA and other countries. This comprehensive communication skills program / workshop helps individuals and teams to develop effective and positive communication skills at work.

1. CRITICAL
C O N V E R S AT I O N S
CC 1

2. Having a Conversation
Instead of changing the subject,
avoiding the topic,
mumbling something,
holding back,
lashing out,
telling little lies or big lies…
why not have a real conversation?
An open, honest, free-flowing, affirming, and
transforming communication?
Dr AKS CC 2

3. How to Ask Questions that Get The Results You Want:
The Monk's Method
Dr AKS CC 3

4. Having a Conversation
 Why not give ourselves to
others, totally and
completely, through conversations?
 Why not put our souls on the wings
of our words - bravely sharing our
feelings and thoughts, declaring our
intentions and visions?
 Why hide and conceal ourselves
while we have at our command this
freeing and transcending field-force
called language?
Dr AKS CC 4

5. Communication Principle :
You Are the Message, the Messenger, and the Manager
 Will you buy a car from someone you know to be a
crook?
 Will you buy an idea from someone you do not
trust?
 Will you believe a message if you don’t trust the
messenger?
If you communicated a message and people didn’t
understand it:
 Whose fault is it?
 Whose problem is it?
 Who is responsible?
Dr AKS CC 5

6. Communication Principle :
Speak the Language of the Listener
 The meaning of
communication is
what the receiver
understands it to be.
Dr AKS CC 6

7. Communication Principle :
Communicate a Vision to Inspire and Influence
 Your communication can
inspire people by affirming
their worth and dignity.
And by
 projecting a
hopeful, promising future
or feelings.
Dr AKS CC 7

8. Critical Conversation :
Giving Effective Criticism
Exercise:
From Destructive to Constructive Criticism
For each Destructive Criticism, think of a constructive alternative:
 Destructive Criticism Is General and Vague:
 This is a lousy report
 Destructive Criticism Attacks the Person:
 Why can’t you be more careful?
 Destructive Criticism Is Pessimistic and Past-Oriented:
 You always let me down when any important meeting
coming up.
 Destructive Criticism Is Threatening:
 You do this again and I’ll make you pay
Dr AKS CC 8

9. Critical Conversation :
A Performance Review Session
 Out beyond ideas of wrongdoing
and right-doing, there is a field. I
will meet you there.
Rumi
Dr AKS CC 9

10. About Global College Malta
 Global College Malta (GCM) is the first European College offering
university degrees according to British standards in SmartCity Malta.
 Global College Malta is approved by the National Commission for
Further and Higher Education.
 We are proud to offer a set of specially designed short courses,
which are designed to increase your effectiveness at work and
enhance your CV. The short courses will be delivered by Dr Ashok
Srivastava, an experienced senior lecturer and full-time member of
staff of Global College Malta, who held lectures in Dubai, USA and
other countries.
CCC Training Program 10

11. This comprehensive communication skills
program / workshop helps individuals and
teams to develop effective and positive
communication skills at work.

12. SMARTCITY MALTA

13. CRITICAL
C O N V E R S AT I O N S
CC 13