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S U P E RV I S O RY SKILLS SUPERVISORY SKILLS 1

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SUPERVISIONSupervisors are managers who coordinate theefforts of others and use organizational resources toaccomplish stated goals.Supervisors report to middle managers and directlysupervise non-managerial workers.Is supervising right for you? Answer the givenquestions!!!! SUPERVISORY SKILLS 2

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Types of General Supervisory / Managerial Skills• Technical Skills• Human relations Skills• Conceptual Skills• Decision making Skills• Knowledge Skills A supervisor is a manager at the first level of management.Dr. AKS Supervisory Skills 3

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Characteristics of a Successful SupervisorDr. AKS Supervisory Skills 4

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General Functions of the SupervisorDr. AKS Supervisory Skills 5

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Key Skills of the Supervisor• Communication• Motivating Employees• Problem Employees : Counseling & Discipline• Managing Conflict & ChangeDr. AKS Supervisory Skills 6

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Are you an effective listener?Dr. AKS Supervisory Skills 7

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11 Motivating Employees In business, willingness is just as important as ability. —Paul G. HoffmanDr. AKS Supervisory Skills 8

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12 Problem Employees: Counseling and Discipline The only difference between a problem and a solution is that people understand the solution. —Charles Kettering, engineer and inventorDr. AKS Supervisory Skills 9

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14 Managing Conflict and Change The Net was forcing us to learn fast, change fast, even fail fast. The only thing wrong with making mistakes would beDr. AKS not learning from them. Supervisory Skills 10 —Scott Cook,

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About Global College Malta Global College Malta (GCM) is the first European College offering university degrees according to British standards in SmartCity Malta. Global College Malta is approved by the National Commission for Further and Higher Education. We are proud to offer a set of specially designed short courses, which are designed to increase your effectiveness at work and enhance your CV. The short courses will be delivered by Dr Ashok Srivastava, an experienced senior lecturer and full-time member of staff of Global College Malta, who held lectures in Dubai, USA and other countries. CCC Training Program 11

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This training program / workshop helps first-level managers/ supervisorsdevelop and apply key supervisory skillsat work. It is intended for a wide group of supervisors / first level managers.

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SMARTCITY MALTA