1. Francis Andrew Andres
 Mobile No.:
 E-mail Address:
 Home Address:
021-038-0766
andy_andres8910@yahoo.com
1206 Zest Apartment, 72 Nelson Street,
Auckland Central 1010
Career Objective
To obtain a position in the field of Information Technology that would hone and enhance my knowledge
and skills in networking and server/network administration.
Soft Skills
 Good interpersonal skills and can adapt to different types of people
 Very fluent in English and use it as a first Language and Filipino as a second language
 Adept in researching articles
 Able to multitask, work with minimal supervision, willing to learn, willing to be trained, a team
oriented person and result oriented
Technical Skills
 Trained in various PLDT Network Management Systems(Optix Network Manager, MAC Service
Access Point(MSAP), Huawei MSAN, NetMan4000, PuTTy, Hyper Terminal)
 Trained to use Clarity(Ticket Creation Tool)
 Skilled in using MS Office (Word, Excel and PowerPoint)
 With a Background in JAVA Programming and MYSQL Database management
 Experienced in technical writing and sports articles
Work Experience
September 2015 - Red Cross Volunteer(Retail)
October 2015 Glenfield Branch
 Sorting out Retail Goods
 Designating prices for different items
November 2013 - Service Desk Analyst Global Alliance/Corporate Voice
January 2015 CuroTeknika(ePLDT Subsidiary) Pasig City, Manila, Philippines
 Ensured calls were answered and handled in the appropriate manner as well
as handling of emails for Global Alliance
 Broadcasted advisories and coordinated with global partners for circuit
restoration
 Performed First Line Maintenance on Leased Lines and DSL using MSAP,
UTAG, HUAG and BRAS, as well as trouble ticket creation using Clarity
application for both Voice and Data
 Updated Records, Daily Reports of Global Incident Tickets and Master
File/Records for Incident Tickets in East-West Districts of Metro Manila
Philippines
 Coordinated with Field Service Technicians for initial testing and repair of
telephone lines as well as restoration of PLDT circuits
June 2012 - INTERNSHIP - NETWORK FAULT ESCALATION AND RESOLUTION MNGT.
August 2012 PLDT RCB, Makati City, Philippines
 Performed Loopback testing and mapped various nodes throughout the
Philippines
 Routed and configured routers of Cisco, Huawei, Tellabs and etc.
 Monitored a network using cacti network monitoring tool
 Used MSAP to monitor a live network
 Configured VPDN Tunnelling protocol in bridging Legacy and current routers

2. January 2012 - INTERNSHIP - SOUTH GMM CORE NETWORK DEPARTMENT
April 2012 PLDT RCB, Makati City, Philippines
 doing routine checking on PSC, Infovista and BRAS
 field work
 Back up IPBB and ATAS switch
 Speed Call and Bandwidth testing
Education
Diploma in Information Technology(IT Support) (Level 7)
Regent International Education Group - Auckland, New Zealand
May 2015 – Present
Bachelor of Science in Information Technology
Far Eastern University - Institute of Technology(Formerly FEU - East Asia College
September 2008 – September 2012
Trainings / Seminars / Workshops
September 2015 Diversity Job Fair 2015
The Sir Paul Reeves Building, Mayoral Drive, Auckland University of Technology
(City Campus), Auckland Central, New Zealand
September 2015 IEEE New Zealand Wireless Workshop 2015
Owen G Glenn Building, 12 Grafton Road, The University of Auckland
(City Campus), Auckland Central, New Zealand
February 2011 RUBY ON RAILS "ROR"
FEU - East Asia College, Sampaloc, Metro Manila, Philippines
October 2010 WebGeekPH Meetup@The Fort
Picadilly Star Building, Fort Bonifacio Global City, Philippines
February 2010 Sykes Career Talk
FEU - East Asia College, Sampaloc, Metro Manila, Philippines
Awards and Achievements
2010-2012 SPORTS WRITER, The Cursor(School Magazine), FEU - East Asia College
Sampaloc, Metro Manila, Philippines
References
DR. CECILIA F. AQUINO ANDREW McPHERSON
Director CEO, Experieco
Mac Phils Consulting Ltd NZ. (0064 09) 361 1970
Birkdale, Auckland, New Zealand (0064) 027 535 0359
021-020-52643 andrew.mcpherson@experieco.com
DANICA PEREZ HASAN UZZAMAN
Technical Support and Connections IT Analyst, Fujitsu New Zealand
SlingShot New Zealand 022 035 7113
022 457 3135 hasan_jaman2002@yahoo.com
Danica.perez@callplus.co.nz