1. Sourav Roy Bishnubar,Naikuri,Tamluk,East Midnapure,West Bengal - 721630 +91 9093550048
souravroygnit@gmail.com
EDUCATION
Bachelor of Electronics and Communication engineering - West Bengal University of technology, Kolkata, India
July 2010 – June 2014
Higher secondary (State Board) – Tamluk Hamilton High School, West Bengal, India
May 2008 – April 2010
PROFESSIONAL EXPERIENCE
Trainee Engineer–CMS IT SERVICES PVT LTD (Bangalore) November 2015- March 2016
• Worked for Installation, Troubleshooting, Desktop Support, LAN connection based on L1 role.
• Primary help desk technical assistance and troubleshooting on IT platform and Remote desktop support.
• Diagnosed and resolved technical hardware and software issues involving internet connectivity, email client etc.
• Recommend process improvements Surveys and Campaign.
• Identified and escalated priority issues per client specifications and standard process.
• Diagnosed, troubleshoot, and identified feasible solution to resolve diverse customer issues.
• Prepared accurate and timely reports using Microsoft excel word and power point.
• Delivered service based information and technical process support to end users.
• Troubleshooted and resolved application issues escalated from end users
• Planned IT network infrastructure with clients to ensure that the systems are tailored and comply with their
requirements and needs
TECHNICAL SKILLS INCLUDES
• Installation, Configuration and Administration of Cisco IT infrastructure, Cisco Switches, Routers, Security
application, Firewalls and network protocols.
• Functioning knowledge of LAN, WAN solution, protocol HDLC, FRAME RELAY, PPP.
• Well understanding of BRIDGING and SWITCHING concepts and LAN technologies.
• VLAN configuration, Switching, ISL, DOT1Q.
• Good knowledge of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, FTP, TFTP).
• Router basic configuration & Monitoring of CISCO 2500, 2600, 1800.
• IP addressing and sub-netting Routing concept.
• Sound knowledge of routing protocols-RIP V1/V2, OSPF and EIGRP.
LANGUAGE AND COMPUTER SKILLS
Language Skills: English: Bilingual, Bengali: Native, Hindi: National

2. Sourav Roy Bishnubar,Naikuri,Tamluk,East Midnapure,West Bengal - 721630 +91 9093550048
souravroygnit@gmail.com
Computer Skills: Basic of C, Windows scripting, operating system XP, 2007,2008,Microsoft Office (Word, Power
point, Excel), Microsoft outlook, Social media (Facebook, Google+ etc.)
CERTIFICATIONS/ TRAININGS
• Enhanced Employability skills- Australian Institute of management
• Summer training on Mobile Communication (SEMOCO)
• B-Tech final year Project on Designing of Parallel Couple Micro Strip Band pass Filter at 4GHz
• Cisco Certified Network Associate (CSCO12973653)
PERSONAL DETAILS
• Personal Skills: Ambitious, Energetic, Positive attitude, Team player, Self-confident, Motivating, Responsibilities.
• Date of Birth: 28.01.1993
• Current Address: BTM Layout, Bngalore-560029