1. Cell: (917) 678 - 1923
Astoria, NY 11105 fernandomlozada8985@gmail.com
20-64 24th
Street Apt 1B
EDUCATION
Vaughn College of Aeronautics Flushing, NY
Bachelor’s of Science May 2009
Major: Airport Management GPA: 3.50
EXPERIENCE
Accommodations Plus International Queens,
NY
Customer Service Agent October 2014 – Present
Provide quality customer service during drop-off and pick-up of luggage.
Able to interpret and utilize complex instructions.
Ability to handle tremendous work pressure as per situational demand.
Provide a safe work environment by making sure all items are checked the right way by
following company guidelines.
Copa Airlines Queens, NY
Traffic Agent July 2010 – June 2014
Responsible for giving the client good customer service.
Develop sales presentation skills though product knowledge and experience.
Strengthened conflict management skills by resolving customer disputes in even
exchanges and retouring passengers.
Enhance time management skills between check-in process and boarding process.
H&M Queens, NY
Sales and Stock Associate September 2006 – July 2010
Sold product, product knowledge and customer service.
Responsible for training and mentoring new sales associates.
Managed cashiering activities in areas of purchasing, returns, exchanges and enforced
store policies.
CERTIFICATIONS AND COURSEWORK
Airport Management Coursework Experience September 2007 – May 2009
Organizational Behavior, Labor Relations, CAD – Computer Aid Design, Aircraft
Operations, Aircraft Accident Investigation, Aviation Transport Regulations, Financial
Management, Public Speaking, Business Communications, Management of Aviation
Environment Issues and Industry and Labor Relations.
Federal Aviation Accreditation May 2005
Airframe and Power plant License Number 3108979
AWARDS
Faculty Dean’s List 2006-2009
President’s Education Awards Program June 2004
Aviation High School Shop Honor Society June 2004
SKILLS
Microsoft Word, Microsoft Office Excel
Fluent in Spanish
Fernando Lozada
