Kimberly Nearpass is an experienced inside sales professional with over 15 years of experience in customer relations and manufacturing. She has a proven track record of generating new sales, determining customer needs, and ensuring ongoing customer satisfaction. Nearpass' experience includes roles as a Customer Account Manager, Customer Service Representative, and Flight Attendant. She holds a Bachelor's degree in Liberal Studies from San Francisco State University.
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•Take phone and email orders from internal and external customers nationwide.
•Enter all toner orders into the database.
•Expedite orders in a time sensitive manner.
•Research any questions and follow up with clients and vendors as necessary.
•Check inventory control and notify stock control departments of orders that would deplete stock.
•Route orders to departments for filing and follow up on orders to ensure delivery by specified dates.
•Verify price, discount and shipping charges.
•Initiate purchase requisitions.
•Works with production, sales, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
•Review invoices and shipping documents.
•Compiles statistics and prepares various reports for management.
1. Kimberly Nearpass
(704)287-4509
Email: kdavissfsu@yahoo.com
Experienced inside sales professional with a strong background in customer relations and manufacturing (supply chain).
Excellent communicator with demonstrated ability to build effective relationships with all levels of an organization,
recognized for strong work ethic and ability to work under pressure. Proven ability to take initiative, analyze situations,
and solve problems quickly and effectively all while working in a continually changing work environment.
EXPERIENCE:
5/2012- Present Maclean Power Systems Fort Mill, SC
Customer Account Manager
Responsibilities
Generate new and repeat sales by providing product and technicalinformation in a timely manner.
Determine customer requirements and expectations in order to recommend specific products and solutions
Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles
Process customer transactions such as orders, quotes or returns
Provide accurate information regarding availability of in-stock items
Obtain information from vendors relating to shipment dates and expected date of delivery
Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints
6/2004- 5/2012 Robert W Chapman Company Charlotte,NC
Customer Service Representative/ Inside Sales
Responsibilities
Maintain a selected territory, and deliver excellent service.
Work as unit within customer service team,and the representative agencies.
Provide customers with accurate price, and lead times.
Process customer orders, quotes or RMA’s
Provide information regarding availability of in-stock items
Provide emergency storm support to customers in need.
1/2000- 3/2003 US Airways Charlotte, NC
Flight Attendant
Responsibilities
Served and acted as an accurate source of information for passengers,taking immediate steps to initiate service.
Responded and provided leadership during emergency situations and/ or in handling disruptive customers.
Monitored all safety conditions and emergency equipment of the aircraft while on the ground and in flight.
Provided and rendered customer service to passengers be performing or assisting in the performance of all
safety, passenger service, and cabin preparation duties.
Assisted and helped passengers with carry-on items
