Head of Customer Success at Feefo, Ben Clarke Smith, discussed the power of customer reviews at the Future Gazing travel event, hosted by digital marketing agency, Sagittarius
16. Impact of machine learning:
Tagging:
All feedback = 394 days
Tagging & Responding:
All feedback = 919 days
That’s 2.5 years of office hours per month
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17. “In this age of Big Data, organizations that can realize value from their
data assets faster through advanced analytics such as machine
learning will become winners and others will be left behind.” Martin Hack,
Skytree