Since the introduction of the iPod and iTunes, Apple has evolved into a Platform Operator and „Retailer“.
On the occasion of the iPad 2 introduction it was interesting for me to compare Apple‘s Business Model with Amazon.com.
You might find it too...
Zappos started as an online shoe retailer in 1999 and has since emphasized outstanding customer service through its corporate culture and business model. CEO Tony Hsieh grew annual sales to $1 billion by prioritizing culture and hiring employees that fit the company's 10 core values including delivering "wow" customer service. Zappos culture is reinforced through a rigorous hiring and training process. The company also focuses on transparency with all stakeholders and on fulfilling its brand promise of fast, free shipping through investments in inventory and distribution infrastructure. This holistic focus on culture, customers, and supply chain has allowed Zappos to become a top online retailer and differentiated brand, selling to Amazon for $1.2 billion in 2009 while maintaining its
This document provides an overview of Nike, including a brief history, segmentation and targeting, research programs, corporate social responsibility, and marketing mix. It discusses Nike's origins in the 1960s and its growth into a global brand. It describes Nike's target market as high-income individuals aged 16-55. The document also outlines Nike's research, social initiatives, and use of the marketing mix including products, pricing, placement, and promotion through celebrity endorsements and events.
This document discusses Nike's marketing strategies and position as the market leader in sports marketing. It analyzes Nike's marketing mix of product, price, place and promotion. Nike utilizes strategic sponsorships and ambush marketing to promote its brand globally. The document also performs a SWOT analysis and discusses opportunities for Nike to further grow its business, such as expanding into new sports and markets like China, India, and Brazil.
McDonald's began in 1940 as a barbecue restaurant operated by Richard and Maurice McDonald in the United States. In 1948, they reorganized as a hamburger stand using production line principles. Ray Kroc later purchased the chain and oversaw its worldwide growth. With over 34,000 restaurants in 119 countries serving 68 million customers daily, McDonald's is the world's largest food service retailer. It entered India in 1996 through joint ventures and has adapted to local tastes by offering items like Aloo Tikki. McDonald's has been able to sustain its brand image in India by creating value for customers through its 5 Ps of marketing - Product, Price, Place, Promotion, and Packaging.
A group case study project as part of the Marketing Management Post-Graduate course work exploring the acquisition of Snapple by Quaker and then Triarc.
The document provides an overview of McDonald's marketing strategies and processes. It discusses McDonald's vision, worldwide strategies, franchise model, product consistency, customer perceptions, importance of product life cycles, SWOT analysis, and marketing mix of product, price, place, and promotion. It also briefly mentions McDonald's presence and restaurants in Pakistan.
Zappos started as an online shoe retailer in 1999 and has since emphasized outstanding customer service through its corporate culture and business model. CEO Tony Hsieh grew annual sales to $1 billion by prioritizing culture and hiring employees that fit the company's 10 core values including delivering "wow" customer service. Zappos culture is reinforced through a rigorous hiring and training process. The company also focuses on transparency with all stakeholders and on fulfilling its brand promise of fast, free shipping through investments in inventory and distribution infrastructure. This holistic focus on culture, customers, and supply chain has allowed Zappos to become a top online retailer and differentiated brand, selling to Amazon for $1.2 billion in 2009 while maintaining its
This document provides an overview of Nike, including a brief history, segmentation and targeting, research programs, corporate social responsibility, and marketing mix. It discusses Nike's origins in the 1960s and its growth into a global brand. It describes Nike's target market as high-income individuals aged 16-55. The document also outlines Nike's research, social initiatives, and use of the marketing mix including products, pricing, placement, and promotion through celebrity endorsements and events.
This document discusses Nike's marketing strategies and position as the market leader in sports marketing. It analyzes Nike's marketing mix of product, price, place and promotion. Nike utilizes strategic sponsorships and ambush marketing to promote its brand globally. The document also performs a SWOT analysis and discusses opportunities for Nike to further grow its business, such as expanding into new sports and markets like China, India, and Brazil.
McDonald's began in 1940 as a barbecue restaurant operated by Richard and Maurice McDonald in the United States. In 1948, they reorganized as a hamburger stand using production line principles. Ray Kroc later purchased the chain and oversaw its worldwide growth. With over 34,000 restaurants in 119 countries serving 68 million customers daily, McDonald's is the world's largest food service retailer. It entered India in 1996 through joint ventures and has adapted to local tastes by offering items like Aloo Tikki. McDonald's has been able to sustain its brand image in India by creating value for customers through its 5 Ps of marketing - Product, Price, Place, Promotion, and Packaging.
A group case study project as part of the Marketing Management Post-Graduate course work exploring the acquisition of Snapple by Quaker and then Triarc.
The document provides an overview of McDonald's marketing strategies and processes. It discusses McDonald's vision, worldwide strategies, franchise model, product consistency, customer perceptions, importance of product life cycles, SWOT analysis, and marketing mix of product, price, place, and promotion. It also briefly mentions McDonald's presence and restaurants in Pakistan.
This document discusses Coca-Cola's attempts to revive brand equity by reintroducing the contour bottle globally. It provides a brief history of the contour bottle, from its prototype development in 1915 to it becoming Coca-Cola's primary packaging worldwide. The summary discusses how Coca-Cola transitioned the bottle design over time, from traditional embossing to applied color labeling in the 1950s-60s, the introduction of plastic contour bottles in 1994, and aluminum cans in 2007. It also notes Coca-Cola's goal of reintroducing familiar contour bottle packaging to reinvigorate the brand's image and preference among consumers globally.
Analysis on shoe industry based on Porters 5 force modelAnna Varghese
This document discusses the key factors in the footwear industry including types of shoes, barriers to entry, and forces affecting competition. The five main types of shoes are athletic, boot, dress/casual, dancing, and orthopedic. Barriers to entry are high due to intellectual property protections and brand identity/loyalty. Buyer power is low while supplier power is also low. Threat of substitutes is moderate except for specialized shoes. Rivalry within the highly competitive industry is high due to emphasis on branding and non-price competition between major manufacturers.
Reed Supermarkets - A New Wave of CompetitionHaseebEjaz
Reed Supermarket has operated grocery stores in the Midwest since 1939. It now has 192 stores but faces increased competition that threatens its market share. In the Columbus, Ohio market, where Reed has 25 stores, competitors include large supermarket chains, warehouse clubs, and dollar stores. Dollar stores in particular have grown rapidly and sell a variety of goods at low prices. To respond to these challenges, Reed will focus on increasing its private label healthy products, expanding prepared foods, redesigning its website to provide recipes and advice, and creating membership programs to reward loyal customers. These strategies aim to strengthen Reed's positioning and grab 16% of the Columbus market share by 2011.
Gatorade's current campaign strategy is to increase engagement and relatability with its target audience through facilitating conversation on digital channels about what it means to "Win from Within" in various sports. The campaign features professional athletes sharing stories on social media to start these conversations, and encourages the target audience of teen athletes to share their own stories and create custom "Win from Within" labels to further engage with the brand on a personal level across multiple touchpoints. The campaign aims to integrate digital engagement with mass media advertising to strengthen the Gatorade brand.
This document contains a case study on Merton Truck Company that analyzes different production scenarios to optimize profit. It examines changing the production mix of models 101 and 102, increasing engine assembly capacity, introducing a new model 103, outsourcing additional capacity, and altering the production ratio of models 101 and 102. For each scenario, it calculates production units, contribution, machine hour requirements and constraints, costs, and profitability. The objective is to determine the best ways to increase Merton Truck's total contribution and profit.
Harley Davidson HBR Case analysis- Preparing for the next centuryJibin Joseph
Here are potential responses to the questions:
B1/B2
Q1. Some people tattoo the Harley Davidson logo on their body because the brand has become a lifestyle and a culture. It represents freedom, rebellion and individuality for many riders. Tattooing the logo is a way for super fans to permanently identify with the brand.
Q2. Harley Davidson seems to be trying to balance going back to its roots while also moving into the future. On one hand it is preserving traditions like the V-twin engine, but it is also innovating with new designs, technologies and targeting younger riders. It remains to be seen if this dual approach will be successful long term.
C1/C2
McDonald's began in 1940 as a hot dog stand owned by brothers Richard and Maurice McDonald. They realized hamburgers were more profitable and changed their business model. In 1955, Ray Kroc began franchising McDonald's restaurants, which have since grown to over 3,200 locations in 122 countries. McDonald's is now one of the most well-known fast food chains globally and began international expansion in 1967.
Dell Computers (A) : Field Service for Corporate Clients Vijay Somu
Dell is considering expanding into the large server business by outsourcing field service to Decision One. This would allow Dell to leverage Decision One's experience while maintaining its strategy of outsourcing non-core functions. Financial projections estimate an initial loss of $38 million but profitability going forward. Outsourcing to Decision One is determined to be the best option to support the new large server business while maintaining Dell's customer-centric and low-cost business model.
Ingersoll Rand manufactures stationary air compressors ranging from 3/4 to 6,000 hp. They use four distribution channels: direct sales force, independent distributors, IR distributors (Air-centers), and manufacturer's representatives. IR is introducing a new centrifugal compressor, the Centac-200, in the medium 200hp range. This market is currently dominated by Atlas Copco, which uses distributors. Three options for distributing the Centac-200 were considered: direct sales force, individual distributors, or Air-centers. Air-centers were concluded to be the best option as they are specialists who can focus on the niche oil-free compressor market and provide expert service, unlike individual distributors. This
My team and I did an in-depth overview of Nike's competitive position in the sports apparel and footwear industry as well as suggested strategies to help improve their performance.
Harley Davidson is one of the largest motorcycle manufacturers known for its cruiser motorcycles. Founded in 1903, it has grown to sell motorcycles, apparel, accessories, and provide financing services. It has expanded globally with plants and dealerships worldwide. Harley Davidson focuses on continuous innovation, excellence in manufacturing, and fulfilling customers' dreams of freedom and adventure through motorcycling.
The document compares and contrasts the management systems of two companies, ACME and OMEGA. ACME has a hierarchical and top-down structure with defined job parameters, centralized decision-making, and formal communication. OMEGA has a flat structure, informal communication, loosely defined jobs, and decisions made by management teams based on feedback. The document also discusses how ACME's structured approach makes it more effective for high-volume manufacturing but may struggle in unprecedented situations.
Addressing the need for changes to the current marketing strategy of Nestlé L...Marian Amanda Perera
This document summarizes a marketing report for Nestle Lanka that addresses needed changes to their current marketing strategy. It analyzes Nestle's market segments, target markets, and competitive positioning. It examines buying behavior trends and environmental influences. It also provides a product life cycle analysis and recommendations. These include segmenting Maggi noodles by packaging and price, ensuring freshness of ready-to-drink products in rural areas, introducing soy milk and drinking yogurt, and focusing promotions on new products and suppliers to increase market share.
The strategic management for Nestle company which consist of SWOT Analysis, Value Chain Analysis, Pestle, Porter 5 Forces, along with reference list and appendices
Analyze how's Apple perceived.
If Apple became a person, what kind of person would be?
This is just an opinion from me.
Thank you for these following informations
- http://thefinancialbrand.com/14053/bank-credit-union-branding-personality-attributes/
- http://www.marketingminds.com.au/branding/apple_branding_strategy.html
Nike is an American multinational corporation that designs, develops, manufactures, and markets athletic footwear, apparel, equipment, accessories, and services. It was founded in 1964 as Blue Ribbon Sports and later changed its name to Nike in 1978. Nike utilizes global and local marketing strategies to maintain its position as a leader in the footwear and athletic apparel industries. The company focuses on product innovation, brand building through partnerships and sponsorships, and personalized marketing approaches.
McDonald's has over 35,000 outlets in 119 countries, generating $25.4 billion in annual revenues. It succeeds through consistency in quality worldwide, innovation like new products and services, and an emphasis on cleanliness. McDonald's faces risks like associations with obesity and competition offering more customization. To overcome risks, it introduces healthier options, studies markets to avoid issues, and innovates its offerings and marketing. McDonald's future risks include rising competition, continued obesity associations, and quality drops from rapid expansion.
Nike is a major brand in the footwear and apparel industry known for its "Just Do It" slogan and Swoosh logo. It designs, develops, and markets footwear, apparel and equipment worldwide. While providing fashion and comfort, it competes on cost with competitors in the industry. Opportunities for Nike include intervening with new technology, appealing to the general population beyond athletes, and addressing environmental concerns over materials that impact rising costs.
Starbucks was facing declining customer satisfaction due to perceived issues like prioritizing profits over experience and slower service times. While it was highly successful initially by focusing on quality coffee and atmosphere, the brand was seen as less trendy and partners were providing unsatisfactory service. It is recommended that Starbucks invest $40 million to improve partner training and speed of service to convert satisfied into loyal customers. Converting just 46 more customers per store per day to highly satisfied would allow the investment to break even.
www.asiadigitalmap.com Ogilvy's APAC Social Media specialists, the 360 Digital Influence team, presented this deck as part of their Wall Street Journal, Go To Webinar partnership. Find out about future webinars from www.asiadigitalmap.com
Customer relationship management (CRM) involves managing customer data and interactions to drive sales growth. It uses business processes and technology to understand customers and provide a consistent experience. Nestle's mission is to operate responsibly and improve quality of life, while its vision focuses on sustainable long-term growth. Its target market includes people of all ages and it offers a wide range of products like milk, dairy, water and cereals. CRM systems give customer service reps access to sales data and help manage requests while enabling self-service support. Benefits include identifying the best customers and providing personalized service, but some CRM projects fail to deliver results or damage relationships.
This document discusses Coca-Cola's attempts to revive brand equity by reintroducing the contour bottle globally. It provides a brief history of the contour bottle, from its prototype development in 1915 to it becoming Coca-Cola's primary packaging worldwide. The summary discusses how Coca-Cola transitioned the bottle design over time, from traditional embossing to applied color labeling in the 1950s-60s, the introduction of plastic contour bottles in 1994, and aluminum cans in 2007. It also notes Coca-Cola's goal of reintroducing familiar contour bottle packaging to reinvigorate the brand's image and preference among consumers globally.
Analysis on shoe industry based on Porters 5 force modelAnna Varghese
This document discusses the key factors in the footwear industry including types of shoes, barriers to entry, and forces affecting competition. The five main types of shoes are athletic, boot, dress/casual, dancing, and orthopedic. Barriers to entry are high due to intellectual property protections and brand identity/loyalty. Buyer power is low while supplier power is also low. Threat of substitutes is moderate except for specialized shoes. Rivalry within the highly competitive industry is high due to emphasis on branding and non-price competition between major manufacturers.
Reed Supermarkets - A New Wave of CompetitionHaseebEjaz
Reed Supermarket has operated grocery stores in the Midwest since 1939. It now has 192 stores but faces increased competition that threatens its market share. In the Columbus, Ohio market, where Reed has 25 stores, competitors include large supermarket chains, warehouse clubs, and dollar stores. Dollar stores in particular have grown rapidly and sell a variety of goods at low prices. To respond to these challenges, Reed will focus on increasing its private label healthy products, expanding prepared foods, redesigning its website to provide recipes and advice, and creating membership programs to reward loyal customers. These strategies aim to strengthen Reed's positioning and grab 16% of the Columbus market share by 2011.
Gatorade's current campaign strategy is to increase engagement and relatability with its target audience through facilitating conversation on digital channels about what it means to "Win from Within" in various sports. The campaign features professional athletes sharing stories on social media to start these conversations, and encourages the target audience of teen athletes to share their own stories and create custom "Win from Within" labels to further engage with the brand on a personal level across multiple touchpoints. The campaign aims to integrate digital engagement with mass media advertising to strengthen the Gatorade brand.
This document contains a case study on Merton Truck Company that analyzes different production scenarios to optimize profit. It examines changing the production mix of models 101 and 102, increasing engine assembly capacity, introducing a new model 103, outsourcing additional capacity, and altering the production ratio of models 101 and 102. For each scenario, it calculates production units, contribution, machine hour requirements and constraints, costs, and profitability. The objective is to determine the best ways to increase Merton Truck's total contribution and profit.
Harley Davidson HBR Case analysis- Preparing for the next centuryJibin Joseph
Here are potential responses to the questions:
B1/B2
Q1. Some people tattoo the Harley Davidson logo on their body because the brand has become a lifestyle and a culture. It represents freedom, rebellion and individuality for many riders. Tattooing the logo is a way for super fans to permanently identify with the brand.
Q2. Harley Davidson seems to be trying to balance going back to its roots while also moving into the future. On one hand it is preserving traditions like the V-twin engine, but it is also innovating with new designs, technologies and targeting younger riders. It remains to be seen if this dual approach will be successful long term.
C1/C2
McDonald's began in 1940 as a hot dog stand owned by brothers Richard and Maurice McDonald. They realized hamburgers were more profitable and changed their business model. In 1955, Ray Kroc began franchising McDonald's restaurants, which have since grown to over 3,200 locations in 122 countries. McDonald's is now one of the most well-known fast food chains globally and began international expansion in 1967.
Dell Computers (A) : Field Service for Corporate Clients Vijay Somu
Dell is considering expanding into the large server business by outsourcing field service to Decision One. This would allow Dell to leverage Decision One's experience while maintaining its strategy of outsourcing non-core functions. Financial projections estimate an initial loss of $38 million but profitability going forward. Outsourcing to Decision One is determined to be the best option to support the new large server business while maintaining Dell's customer-centric and low-cost business model.
Ingersoll Rand manufactures stationary air compressors ranging from 3/4 to 6,000 hp. They use four distribution channels: direct sales force, independent distributors, IR distributors (Air-centers), and manufacturer's representatives. IR is introducing a new centrifugal compressor, the Centac-200, in the medium 200hp range. This market is currently dominated by Atlas Copco, which uses distributors. Three options for distributing the Centac-200 were considered: direct sales force, individual distributors, or Air-centers. Air-centers were concluded to be the best option as they are specialists who can focus on the niche oil-free compressor market and provide expert service, unlike individual distributors. This
My team and I did an in-depth overview of Nike's competitive position in the sports apparel and footwear industry as well as suggested strategies to help improve their performance.
Harley Davidson is one of the largest motorcycle manufacturers known for its cruiser motorcycles. Founded in 1903, it has grown to sell motorcycles, apparel, accessories, and provide financing services. It has expanded globally with plants and dealerships worldwide. Harley Davidson focuses on continuous innovation, excellence in manufacturing, and fulfilling customers' dreams of freedom and adventure through motorcycling.
The document compares and contrasts the management systems of two companies, ACME and OMEGA. ACME has a hierarchical and top-down structure with defined job parameters, centralized decision-making, and formal communication. OMEGA has a flat structure, informal communication, loosely defined jobs, and decisions made by management teams based on feedback. The document also discusses how ACME's structured approach makes it more effective for high-volume manufacturing but may struggle in unprecedented situations.
Addressing the need for changes to the current marketing strategy of Nestlé L...Marian Amanda Perera
This document summarizes a marketing report for Nestle Lanka that addresses needed changes to their current marketing strategy. It analyzes Nestle's market segments, target markets, and competitive positioning. It examines buying behavior trends and environmental influences. It also provides a product life cycle analysis and recommendations. These include segmenting Maggi noodles by packaging and price, ensuring freshness of ready-to-drink products in rural areas, introducing soy milk and drinking yogurt, and focusing promotions on new products and suppliers to increase market share.
The strategic management for Nestle company which consist of SWOT Analysis, Value Chain Analysis, Pestle, Porter 5 Forces, along with reference list and appendices
Analyze how's Apple perceived.
If Apple became a person, what kind of person would be?
This is just an opinion from me.
Thank you for these following informations
- http://thefinancialbrand.com/14053/bank-credit-union-branding-personality-attributes/
- http://www.marketingminds.com.au/branding/apple_branding_strategy.html
Nike is an American multinational corporation that designs, develops, manufactures, and markets athletic footwear, apparel, equipment, accessories, and services. It was founded in 1964 as Blue Ribbon Sports and later changed its name to Nike in 1978. Nike utilizes global and local marketing strategies to maintain its position as a leader in the footwear and athletic apparel industries. The company focuses on product innovation, brand building through partnerships and sponsorships, and personalized marketing approaches.
McDonald's has over 35,000 outlets in 119 countries, generating $25.4 billion in annual revenues. It succeeds through consistency in quality worldwide, innovation like new products and services, and an emphasis on cleanliness. McDonald's faces risks like associations with obesity and competition offering more customization. To overcome risks, it introduces healthier options, studies markets to avoid issues, and innovates its offerings and marketing. McDonald's future risks include rising competition, continued obesity associations, and quality drops from rapid expansion.
Nike is a major brand in the footwear and apparel industry known for its "Just Do It" slogan and Swoosh logo. It designs, develops, and markets footwear, apparel and equipment worldwide. While providing fashion and comfort, it competes on cost with competitors in the industry. Opportunities for Nike include intervening with new technology, appealing to the general population beyond athletes, and addressing environmental concerns over materials that impact rising costs.
Starbucks was facing declining customer satisfaction due to perceived issues like prioritizing profits over experience and slower service times. While it was highly successful initially by focusing on quality coffee and atmosphere, the brand was seen as less trendy and partners were providing unsatisfactory service. It is recommended that Starbucks invest $40 million to improve partner training and speed of service to convert satisfied into loyal customers. Converting just 46 more customers per store per day to highly satisfied would allow the investment to break even.
www.asiadigitalmap.com Ogilvy's APAC Social Media specialists, the 360 Digital Influence team, presented this deck as part of their Wall Street Journal, Go To Webinar partnership. Find out about future webinars from www.asiadigitalmap.com
Customer relationship management (CRM) involves managing customer data and interactions to drive sales growth. It uses business processes and technology to understand customers and provide a consistent experience. Nestle's mission is to operate responsibly and improve quality of life, while its vision focuses on sustainable long-term growth. Its target market includes people of all ages and it offers a wide range of products like milk, dairy, water and cereals. CRM systems give customer service reps access to sales data and help manage requests while enabling self-service support. Benefits include identifying the best customers and providing personalized service, but some CRM projects fail to deliver results or damage relationships.
In 2008, Diane Faynsztein, Market Intelligence Manager and René Dechamps Otamendi, OX2, presented the case developed for Nestlé in order to gather consumer insights, increase consumers loyalty and consumers advocacy for Nestlé brands in Belgium.
You will discover the case and the results it obtained.
WeChat and WhatsApp dominate different markets, but WeChat is more of a lifestyle than social media app. - See more at: http://smithstreetchina.com/content_multimediaInfoShow/WeChat-WahtsApp.html#sthash.aEJani9E.dpuf
Selling Software Solutions vs. Selling Software Products Volaris Group
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive functioning. Exercise causes chemical changes in the brain that may help protect against mental illness and improve symptoms.
The document discusses service failures and recovery for BSNL, India's largest telecommunications provider. It notes that BSNL customers regularly complain about issues like call drops, incorrect account information, poor connectivity, and network glitches. Specific complaints mentioned include a customer's internet data being unexpectedly used up, improper handling of telephone transactions, and a local network outage. The document advises that customers can register complaints through BSNL's toll-free number or online complaints portal to try to get service issues resolved.
Este documento trata sobre la creación y gestión de comunidades de marca en redes sociales. Brevemente describe la experiencia del autor en diferentes áreas y proporciona algunos ejemplos de cómo el Real Madrid y el Barcelona han utilizado las redes sociales para conectarse directamente con sus fanáticos y construir comunidades en línea.
Die Business Model Canvas, ein Werkzeug zur Modulation von Geschäftsmodellen*, wurde von Alexander Osterwalder und Yves Pigneur entwickelt und in ihrem Buch „Business Model Generation“ beschrieben. Sie wird weltweit und auch von Unternehmen wie 3M, Ericsson, Deloitte und anderen im Rahmen von Geschäftsmodellinnovationen verwendet.
Wir sind davon überzeugt, dass Websites wie ein Geschäftsmodell zu betrachten sind. Deshalb haben wir in unseren Projekten dieses etablierte Instrument auf das Thema “Websites” übertragen und das original Canvas-Poster entsprechend angepasst.
Die neun Bausteine des Canvas-Posters bilden einen logischen, wohl durchdachten und einfachen Prozess zur Erstellung eines Website-Konzeptes.
Weiter Infos finden Sie unter businessmodelwebsites.com
Eine deutsche Übersetzung der 'Personal Business Model Canvas' aus dem Buch 'The Business Model You'. In dem Buch adaptiert Tim Clark das erfolgreiche Buch 'The Business Model Generation' von Alexander Osterwalder und Yves Pigneur für den persönlichen Kariereweg.
Mehr über das Konzept erfahren Sie unter http://businessmodelyou.com oder über Twitter: @BizModelYou. Oder natürlich unter http://fa.ltings.de.
1. The document discusses Customer Relationship Management (CRM) strategies used by Nestle. It describes the different types and features of CRM systems as well as how Nestle uses CRM across various divisions.
2. Nestle uses CRM to build relationships with customers by getting feedback, running loyalty programs, and using transaction processing, production control, and collaboration systems.
3. Implementing CRM provides benefits like increased sales, identifying profitable customers, targeted marketing, and enhanced customer satisfaction which can improve Nestle's profitability.
The document discusses the importance of focusing on benefits rather than features when selling products or services. It emphasizes that benefits answer the question "what's in it for me" by providing value to customers, while features are simply descriptions of what a product can do. The document advises gathering information about customers by asking open-ended questions to understand their needs and priorities in order to speak to the benefits of the solution. Building long-term relationships allows sellers to become a resource for customers and solve their problems rather than just pitching features.
The Leveraging Engagement framework seeks to help reveal the nuances of fan involvement, specifically
identifying the various fan objects, activators and environments that inspire people to engage, as well as the
media properties and communities associated with them.
This study offers a sports fanship framework aimed at building a unique brand engagement positioning that
draws on a’ deep understanding of communities and shared passions. The framework can be used to
develop better marketing and communications tools.
Introducción a la mesa redonda "La revolución M (Mobile) y el Turismo", Universidad Internacional Menéndez Pelayo (UIMP)
Ponentes:
Cristina Recoder - Turespaña
Pedro Jareño - minube.com
Iñaki Berenguer - Pixable / SingTel
Miguel Ortega - Blink Bookings
Modera:
Francisco Hernández Marcos - 11 Goals & Associates
This document provides information about Nestle Bangladesh Ltd., including:
- It discusses Nestle's history and introduction as a global food and nutrition company founded in Switzerland in 1866.
- It outlines Nestle's operations in Bangladesh, including its customers, functions, and product offerings.
- It examines Nestle's organizational structure at both the global level and within Bangladesh.
- It analyzes Nestle's strategies in Bangladesh, including key success factors, marketing approach, competition, customer relationships, and commitment to sustainability.
- It describes Nestle's supply chain and manufacturing processes in Bangladesh.
The document aims to provide an overview of Nestle's local business policies and strategies for operating as a
How Football Teams Drive Fan Engagement With Marketing AutomationSimplyCast
The document discusses how football teams can drive fan engagement and increase attendance through collecting and utilizing fan data. It recommends that teams 1) regularly update fan databases with preference and behavioral data, 2) collect new fan data at games through surveys, 3) quickly welcome new fans through personalized messages to make them feel part of the team, and 4) nurture potential new fans over time with relevant content to gradually turn them into loyal, purchasing fans. The goal is to better understand and engage individual fans to improve the experience and drive revenue.
It’s not as difficult as you might think to create interesting charts in PowerPoint. Here are a few tips to help convert boring charts to interesting charts.
Fan Engagement Study -- IMG Consulting Bret Werner
The document appears to be a confidential report from IMG Inc. containing summary findings about international football in the US, UK, and Brazil. It includes sections on US summary findings and international football summary findings for the three countries. The entire document is confidential and not for distribution.
The document describes the Business Model Canvas, a tool created by Alex Osterwalder for developing and describing business models. The Business Model Canvas is a one-page visual template that breaks down a business model into nine building blocks: key partners, key activities, key resources, value propositions, customer relationships, channels, customer segments, cost structure, and revenue streams. It provides a simplified model for identifying an organization's value proposition, infrastructure, customers, and finances.
1. SunEdison's business model involved installing solar panels on large commercial rooftops like shopping centers.
2. Key partners included panel manufacturers. Key activities were panel installation. The value proposition was long-term solar solutions.
3. Revenue streams included purchasing fees from customers over long-term relationships. This model leveraged large commercial rooftops and was scalable.
The document discusses business model design thinking and testing models. It emphasizes analyzing business models from the customer perspective using tools like empathy maps. Design thinking principles for business models include prototyping ideas quickly and gaining customer insights to iteratively improve models. Business models should not get attached to initial ideas and should experiment to discover new opportunities.
This presentation discusses business model innovation and describes a business model canvas. It provides an overview of how to describe a business model, use the business model canvas as a framework, and approach innovating an existing business model. The business model canvas is used to map out the key parts of a company's business model including infrastructure, activities, partnerships, revenue streams, and costs. The presentation also provides an example of mapping Amazon's business model onto the canvas and poses questions about its strengths, weaknesses, costs, and opportunities for innovation.
This document summarizes a workshop on innovation and value creation presented by Daniel Pandza at Tecnológico de Monterrey in Guadalajara, Mexico. The workshop discusses how innovation is the implementation of profitable ideas and the art of value creation and delivery for customers. It explores how to reframe products to meet higher customer needs and how innovation efforts can have varying impacts. The workshop also introduces the Business Model Canvas as a tool to manage innovation activities and relationships.
Gain insight into the drivers of profitability across your enterprise. Understand how Acorn's profitability and cost management software easily allocates costs to specific products and customers. This software is compatible with all mobile browsers.
This slide deck is part of a recorded Senturus webinar, "Business Solutions: Profitability Analysis.” To view the free recording of this entire presentation and download the slide deck, visit www.senturus.com
Senturus, a business analytics consulting firm, has a resource library with hundreds of free recorded webinars, trainings, demos and unbiased product reviews. Take a look and share them with your colleagues and friends: http://www.senturus.com/resources/.
Capgemini financial framework for tpo report finalMiguel Garcia
The document discusses key aspects of optimizing trade promotion spending, including return on investment, cash flow, economic value added, demand sensing, sales collaboration, category innovations, optimal spending, financial framework, marketing mix, funding strategies, sales accuracy, and performance indicators. The overall goal is to build the foundation for return on trade investment.
Emakina Academy 4 - AJAX, Flash & Rich Internet Applications: harnessing the ...Emakina
Tired of static and slow-loading websites ? With the new AJAX framework, you can build more flexible, dynamic interfaces that boldly go where no web-based application has gone before. In this Academy, our strategic cell will show how AJAX can improve the user's experience and, ultimately, the ROI of your Internet business.
Business Model Websites Canvas Poster- format ChecklisteThorsten Faltings
Eine Checkliste zu dem Business Model Canvas für Websites - dem Website-Planungstool.
Die 9 Bausteine der Checkliste bilden einen logischen, wohl durchdachten und einfachen Prozess zur Erstellung und Umsetzung eines Website-Konzeptes.
Weitere Informationen finden Sie unter http://businessmodelwebsites.com/
Warum sich Unternehmen schnell mit Social Media Marketing befassen müssen!Thorsten Faltings
Suchmaschinen, Social Media und andere Internet-Trends haben grundlegend die Art und Weise verändert, wie Konsumenten und Unternehmen einkaufen.
Doch die meisten klein- und mittelständischen Unternehmen nutzen noch veraltete und ineffiziente Marketing-Methoden - wie Printanzeigen, Telemarketing und Messen - die die Kunden zunehmend als aufdringlich empfinden und ignorieren.
Es wird höchste Zeit, die Kundengewinnung anzupassen.
Drei Gründe,
warum es unverzichtbar ist, im Internet präsent zu sein.
Wie die Liebe zur Musik unsere Geschäftswelt verändert hatThorsten Faltings
Während des letzten Jahrzehnts gab es eine gigantische Frischzellenkur in der Geschäftswelt:
- Viele zerstörte Wertschöpfungsketten
- Überall Geschäftsmodellinnovationen
- Viele neue Märkte mit neuen Marktführern
- Gestärkte & emanzipierte Konsumenten
- Eine neue Realität im Marketing
Dies ist die Geschichte darüber, wie die Liebe zur Musik in den letzten zwölf Jahren den Grundstein für viele Innovationen legte, die unsere Geschäftswelt auf den Kopf stellten.
How The Love of Music has changed our Business WorldThorsten Faltings
Over the last decade, there was a Giant Refresh in the Business World:
- Many destroyed value chains,
- Business Innovation everywhere,
- Various new markets with new leaders,
- Empowered & emancipated Consumers.
This is the story about how the love of music laid the Foundation for many Innovations in the past 12 years, turning the Business World upside down.
On 26.02.11 there was the top game of two generations of Bundesliga football team business models.
After the record-breaking season of Borussia Dortmund,
with two wins against the "record champion" FC Bayern Munich, the resulting current 16 point lead - with only one-third budget - it was time to compare the concepts of success....
Bundesligafussball Geschäftsmodelle im Vergleich: Bayern vs. DortmundThorsten Faltings
Am 26.02.11 gab es das Spitzenspiel zweier Generation von Bundesliga-Geschäftsmodellen: Der Rekordmeister FC Bayern München gegen die Sensationsmannschaft der aktuellen Saison 2010/11 Borussia Dortmund. Superstars gegen junge Talente. Hier ein (nicht ganz so ernster) Vergleich der beiden Vereine...
Das Geschäftsmodell der Google Suchmaschine ist die einer mehrseitigen Plattform (Multisided Platform).
Googles Wertversprechen an die Werbetreibenden ist stark abhängig von der Anzahl der Suchenden. Deswegen sorgen sie bei Google dafür, dass die Suchenden bestmögliche Ergebnisse erhalten. Die Webseitenbetreiber tragen dazu bei, indem sie sich mit optimierten Inhalten und Benutzerfreundlichkeit für die ersten Plätze der Suchergebnisse empfehlen.
This is the German translation of The Business Model Canvas. It is a strategic management tool, which allows us to develop and sketch out new or existing business models. It is a visual template pre-formatted with the nine blocks of a business model.
The Business Model Canvas was initially proposed by Alexander Osterwalder based on his earlier work on Business Model Ontology.
Im Februar kaufte AOL die Huffington Post - Ein Politblog mit ca. 2.000 Bloggern - für 315 Mio. US$.
Wir haben das zum Anlass genommen, das Geschäftsmodell der HuffPost kurz zu beschreiben.
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AI Transformation Playbook: Thinking AI-First for Your BusinessArijit Dutta
I dive into how businesses can stay competitive by integrating AI into their core processes. From identifying the right approach to building collaborative teams and recognizing common pitfalls, this guide has got you covered. AI transformation is a journey, and this playbook is here to help you navigate it successfully.
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In a world where the potential of youth innovation remains vastly untouched, there emerges a guiding light in the form of Norm Goldstein, the Founder and CEO of EduNetwork Partners. His dedication to this cause has earned him recognition as a Congressional Leadership Award recipient.
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1. Why
W
nu ith
Ap m up
pl ber da
Ke e’s s f ted
yn W rom
Apple
6 / ot W
6/ e D
20 on C
11
is the better
From a business model perspective
amazon
2. Since the introduction of the iPod and iTunes, Apple has
evolved into a Platform Operator and „Retailer“.
On the occasion of the iPad 2 introduction
it was interesting for me to compare
Apple‘s Business Model with Amazon.com.
You might find it too...
3. Amazon‘s Business Model
KEY
PARTNER KEY
ACTIVITIES VALUE
PROPOSITION CUSTOMER
RELATIONSHIP CUSTOMER
SEGMENTS
ONLINE
RETAIL
GLOBAL
SHOP CONSUM
ER
MARKET
KEY
RESOURCES CHANNELS
COST
STRUCTURE REVENUE
STREAMS
Inspired
by
BusinessModelGenera3on.com
4. Amazon‘s Business Model
KEY
PARTNER KEY
ACTIVITIES VALUE
PROPOSITION CUSTOMER
RELATIONSHIP CUSTOMER
SEGMENTS
ONLINE
RETAIL
GLOBAL
SHOP CONSUM
ER
MARKET
KEY
RESOURCES CHANNELS
THE
INTERN
ET
COST
STRUCTURE REVENUE
STREAMS
Inspired
by
BusinessModelGenera3on.com
5. Amazon‘s Business Model
KEY
PARTNER KEY
ACTIVITIES VALUE
PROPOSITION CUSTOMER
RELATIONSHIP CUSTOMER
SEGMENTS
ONLINE
RETAIL
GLOBAL
SHOP CONSUM
ER
MARKET
KEY
RESOURCES CHANNELS
THE
INTERN
ET
COST
STRUCTURE REVENUE
STREAMS
GIN
SALES
MAR
Inspired
by
BusinessModelGenera3on.com
6. Amazon‘s Business Model
KEY
PARTNER KEY
ACTIVITIES VALUE
PROPOSITION CUSTOMER
RELATIONSHIP CUSTOMER
SEGMENTS
ONLINE
RETAIL
GLOBAL
CUSTOMIZED
ONLINE
SHOP PROFILES
&
CONSUM
ER
RECOMMENDATIONS MARKET
KEY
RESOURCES CHANNELS
THE
INTERN
ET
COST
STRUCTURE REVENUE
STREAMS
GIN
SALES
MAR
Inspired
by
BusinessModelGenera3on.com
7. Amazon‘s Business Model
KEY
PARTNER KEY
ACTIVITIES VALUE
PROPOSITION CUSTOMER
RELATIONSHIP CUSTOMER
SEGMENTS
T GLOBAL
FULFILLMEN ONLINE
RETAIL
CUSTOMIZED
ONLINE
CONSUM
SHOP PROFILES
&
ER
RECOMMENDATIONS MARKET
IT
INFRASTR
UCT
&
SOFTW URE
A
DEVELOP RE
MENT
KEY
RESOURCES CHANNELS
THE
INTERN
ET
COST
STRUCTURE REVENUE
STREAMS
GIN
SALES
MAR
Inspired
by
BusinessModelGenera3on.com
8. Amazon‘s Business Model
KEY
PARTNER KEY
ACTIVITIES VALUE
PROPOSITION CUSTOMER
RELATIONSHIP CUSTOMER
SEGMENTS
T GLOBAL
FULFILLMEN ONLINE
RETAIL
CUSTOMIZED
ONLINE
CONSUM
SHOP PROFILES
&
ER
RECOMMENDATIONS MARKET
IT
INFRASTR
UCT
&
SOFTW URE
A
DEVELOP RE
MENT
KEY
RESOURCES CHANNELS
IT
INFRASTR
UCT
&
SOFTW URE
THE
ARE INTERN
ET
GLOBAL
FULFILLMENT
INFRASTRUCTURE
COST
STRUCTURE REVENUE
STREAMS
GIN
SALES
MAR
Inspired
by
BusinessModelGenera3on.com
9. Amazon‘s Business Model
KEY
PARTNER KEY
ACTIVITIES VALUE
PROPOSITION CUSTOMER
RELATIONSHIP CUSTOMER
SEGMENTS
T GLOBAL
FULFILLMEN ONLINE
RETAIL
CUSTOMIZED
ONLINE
LOGISTIC
SHOP PROFILES
&
CONSUM
ER
PARTNERS RECOMMENDATIONS MARKET
IT
INFRASTR
UCT
&
SOFTW URE
A
DEVELOP RE
MENT
AFFILIATES KEY
RESOURCES CHANNELS
IT
INFRASTR
UCT
&
SOFTW URE
THE
ARE INTERN
ET
GLOBAL
FULFILLMENT
INFRASTRUCTURE
COST
STRUCTURE REVENUE
STREAMS
GIN
SALES
MAR
Inspired
by
BusinessModelGenera3on.com
10. Amazon‘s Business Model
KEY
PARTNER KEY
ACTIVITIES VALUE
PROPOSITION CUSTOMER
RELATIONSHIP CUSTOMER
SEGMENTS
T GLOBAL
FULFILLMEN ONLINE
RETAIL
CUSTOMIZED
ONLINE
LOGISTIC
SHOP PROFILES
&
CONSUM
ER
PARTNERS RECOMMENDATIONS MARKET
IT
INFRASTR
UCT
&
SOFTW URE
A
DEVELOP RE
MENT
AFFILIATES KEY
RESOURCES CHANNELS
IT
INFRASTR
UCT
&
SOFTW URE
THE
ARE INTERN
ET
GLOBAL
FULFILLMENT
INFRASTRUCTURE
COST
STRUCTURE REVENUE
STREAMS
TECHNOL
OGY
&
MARKETING
CONTENT GIN
FULFILLM
SALES
MAR
ENT
Inspired
by
BusinessModelGenera3on.com
12. Amazon‘s Business Model
KEY
PARTNER KEY
ACTIVITIES VALUE
PROPOSITION CUSTOMER
RELATIONSHIP CUSTOMER
SEGMENTS
T GLOBAL
FULFILLMEN ONLINE
RETAIL
CUSTOMIZED
ONLINE
LOGISTIC
SHOP
RelativelyS
&
PROFILE
low CONSUM
ER
PARTNERS value items.
RECOMMENDATIONS MARKET
IT
INFRASTR
UCT
&
SOFTW URE
A
DEVELOP RE
MENT
AFFILIATES KEY
RESOURCES CHANNELS
IT
INFRASTR
UCT
&
SOFTW URE
THE
ARE INTERN
ET
GLOBAL
FULFILLMENT
INFRASTRUCTURE
COST
STRUCTURE REVENUE
STREAMS
TECHNOL
OGY
&
MARKETING
CONTENT GIN
FULFILLM
SALES
MAR
ENT
Inspired
by
BusinessModelGenera3on.com
13. Amazon‘s Business Model
KEY
PARTNER KEY
ACTIVITIES VALUE
PROPOSITION CUSTOMER
RELATIONSHIP CUSTOMER
SEGMENTS
T GLOBAL
FULFILLMEN ONLINE
RETAIL
CUSTOMIZED
ONLINE
LOGISTIC
SHOP PROFILES
&
CONSUM
ER
PARTNERS RECOMMENDATIONS MARKET
IT
INFRASTR
UCT
&
SOFTW URE
A
DEVELOP RE
MENT
AFFILIATES KEY
RESOURCES CHANNELS
IT
INFRASTR
UCT
&
SOFTW URE
THE
ARE INTERN
ET
GLOBAL
FULFILLMENT
INFRASTRUCTURE
COST
STRUCTURE REVENUE
STREAMS
TECHNOL Low margins.
OGY
&
MARKETING
CONTENT GIN
FULFILLM
SALES
MAR
ENT
Inspired
by
BusinessModelGenera3on.com
14. Amazon‘s Business Model
KEY
PARTNER KEY
ACTIVITIES VALUE
PROPOSITION CUSTOMER
RELATIONSHIP CUSTOMER
SEGMENTS
T GLOBAL
FULFILLMEN ONLINE
RETAIL
CUSTOMIZED
ONLINE
LOGISTIC
SHOP PROFILES
&
CONSUM
ER
PARTNERS RECOMMENDATIONS MARKET
IT
INFRASTR
UCT
&
SOFTW URE
A
DEVELOP RE
MENT
AFFILIATES KEY
RESOURCES CHANNELS
IT
Very competitive
INFRASTR „platform“ is
UCT
&
SOFTW URE
limiting the THE
ARE sales margin. INTERN
ET
GLOBAL
FULFILLMENT
INFRASTRUCTURE
COST
STRUCTURE REVENUE
STREAMS
TECHNOL
OGY
&
MARKETING
CONTENT GIN
FULFILLM
SALES
MAR
ENT
Inspired
by
BusinessModelGenera3on.com
15. Amazon‘s Business Model
KEY
PARTNER KEY
ACTIVITIES VALUE
PROPOSITION CUSTOMER
RELATIONSHIP CUSTOMER
SEGMENTS
T GLOBAL
FULFILLMEN ONLINE
RETAIL
CUSTOMIZED
ONLINE
LOGISTIC
SHOP PROFILES
&
CONSUM
ER
PARTNERS RECOMMENDATIONS MARKET
IT
INFRASTR
UCT
&
SOFTW URE
A
DEVELOP RE
MENT Delivering mainly
physical goods is
AFFILIATES KEY
RESOURCES
very expensive CHANNELS
and shrinking the
margin even
IT
further.
INFRASTR
UCT
&
SOFTW URE
THE
ARE INTERN
ET
GLOBAL
FULFILLMENT
INFRASTRUCTURE
COST
STRUCTURE REVENUE
STREAMS
TECHNOL
OGY
&
MARKETING
CONTENT GIN
FULFILLM
SALES
MAR
ENT
Inspired
by
BusinessModelGenera3on.com
16. Amazon‘s Business Model
KEY
PARTNER KEY
ACTIVITIES VALUE
PROPOSITION CUSTOMER
RELATIONSHIP CUSTOMER
SEGMENTS
Dependent NT GLOBAL
FULFILLME on ONLINE
RETAIL
CUSTOMIZED
ONLINE
LOGISTIC
third parties for SHOP PROFILES
&
CONSUM
ER
PARTNERS best possible RECOMMENDATIONS MARKET
customerIT
INFRASTR
experience RE
UCT
&
SOFTW U
(on-time AR
Ddelivery).E
EVELOPM
ENT
AFFILIATES KEY
RESOURCES CHANNELS
IT
INFRASTR
UCT
&
SOFTW URE
THE
ARE INTERN
ET
GLOBAL
FULFILLMENT
INFRASTRUCTURE
COST
STRUCTURE REVENUE
STREAMS
TECHNOL
OGY
&
MARKETING
CONTENT GIN
FULFILLM
SALES
MAR
ENT
Inspired
by
BusinessModelGenera3on.com
17. Amazon‘s Business Model
KEY
PARTNER KEY
ACTIVITIES VALUE
PROPOSITION CUSTOMER
RELATIONSHIP CUSTOMER
SEGMENTS
T GLOBAL
FULFILLMEN ONLINE
RETAIL
CUSTOMIZED
ONLINE
LOGISTIC
SHOP PROFILES
&
CONSUM
ER
PARTNERS RECOMMENDATIONS MARKET
IT
INFRASTR
UCT
&
SOFTW URE
A
DEVELOP RE
MENT
AFFILIATES KEY
RESOURCES CHANNELS
IT
INFRASTR
UCT
&
SOFTW URE
THE
ARE INTERN
ET
GLOBAL
FULFILLMENT
INFRASTRUCTURE
COST
STRUCTURE REVENUE
STREAMS
TECHNOL
OGY
&
MARKETING
CONTENT GIN
FULFILLM
SALES
MAR
ENT
Inspired
by
BusinessModelGenera3on.com
19. Apple‘s Business Model
KEY
PARTNER KEY
ACTIVITIES VALUE
PROPOSITION CUSTOMER
RELATIONSHIP CUSTOMER
SEGMENTS
On Apple‘s iTunes
T GLOBAL
FULFILLMEN ONLINE
RETAIL
Plattform ONLINE
CUSTOMIZED
you
LOGISTIC
SHOP can PROFILES
&
seamlessly CONSUM
ER
PARTNERS discover ENDATIONS
RECOMM and buy MARKET
IT
Music, Movies,
INFRASTR Apps, Books,
UCT
&
SOFTW URE
Podcast, and
A
DEVELOP RE
alike...
MENT
AFFILIATES KEY
RESOURCES CHANNELS
IT
INFRASTR
UCT
&
SOFTW URE
THE
ARE INTERN
ET
GLOBAL
FULFILLMENT
INFRASTRUCTURE
COST
STRUCTURE REVENUE
STREAMS
TECHNOL
OGY
&
MARKETING
CONTENT GIN
FULFILLM
SALES
MAR
ENT
Inspired
by
BusinessModelGenera3on.com
20. Apple‘s Business Model
KEY
PARTNER KEY
ACTIVITIES VALUE
PROPOSITION CUSTOMER
RELATIONSHIP CUSTOMER
SEGMENTS
On Apple‘s iTunes
T ONLINE
RETAIL
GLOBAL
FULFILLMEN
Plattform ONLINE
CUSTOMIZED
you
LOGISTIC
SHOP
FOR
can PROFILES
&
seamlessly CONSUM
ER
PARTNERS DIGITAL
GOODS discover ENDATIONS
RECOMM and buy MARKET
IT
Music, Movies,
INFRASTR Apps, Books,
UCT
&
SOFTW URE
Podcast, and
A
DEVELOP RE
alike...
MENT
AFFILIATES KEY
RESOURCES CHANNELS
IT
INFRASTR
UCT
&
SOFTW URE
THE
ARE INTERN
ET
GLOBAL
FULFILLMENT
INFRASTRUCTURE
COST
STRUCTURE REVENUE
STREAMS
TECHNOL
OGY
&
MARKETING
CONTENT GIN
FULFILLM
SALES
MAR
ENT
Inspired
by
BusinessModelGenera3on.com
21. Apple‘s Business Model
KEY
PARTNER KEY
ACTIVITIES VALUE
PROPOSITION CUSTOMER
RELATIONSHIP CUSTOMER
SEGMENTS
T ONLINE
RETAIL
GLOBAL
FULFILLMEN CUSTOMIZED
ONLINE
LOGISTIC
SHOP
FOR
PROFILES
&
CONSUM
ER
PARTNERS DIGITAL
GOODS RECOMMENDATIONS MARKET
IT
INFRASTR
UCT
&
SOFTW URE
A
DEVELOP RE
Costs for
MENT
delivering digital
goods is marginal
AFFILIATES KEY
RESOURCES with the Internet CHANNELS
as the
IT
distribution
INFRASTR channel.
UCT
&
SOFTW URE
THE
ARE INTERN
ET
GLOBAL
FULFILLMENT
INFRASTRUCTURE
COST
STRUCTURE REVENUE
STREAMS
TECHNOL
OGY
&
MARKETING
CONTENT GIN
FULFILLM
SALES
MAR
ENT
Inspired
by
BusinessModelGenera3on.com
22. Apple‘s Business Model
KEY
PARTNER KEY
ACTIVITIES VALUE
PROPOSITION CUSTOMER
RELATIONSHIP CUSTOMER
SEGMENTS
iDevices
ONLINE
RETAIL
GLOBAL
ENT CUSTOMIZED
ONLINE
LOGISTIC
DEVELOPM SHOP
FOR
PROFILES
&
CONSUM
ER
PARTNERS DIGITAL
GOODS RECOMMENDATIONS MARKET
IT
INFRASTR
UCT
&
SOFTW URE
A
DEVELOP RE
Instead, Apple
MENT
can focus on
developing it‘s
AFFILIATES KEY
RESOURCES own iDevices to CHANNELS
create their own
IT
platform
INFRASTR (market place).
UCT
&
SOFTW URE
THE
ARE INTERN
ET
GLOBAL
„iTunes
&
„iDevices“
PLATFORM
COST
STRUCTURE REVENUE
STREAMS
TECHNOL
OG GIN
MARKETING DEVELOPM Y
SALES
MAR
ENT
Inspired
by
BusinessModelGenera3on.com
23. Apple‘s Business Model
KEY
PARTNER KEY
ACTIVITIES VALUE
PROPOSITION CUSTOMER
RELATIONSHIP CUSTOMER
SEGMENTS
iDevices
ONLINE
RETAIL
GLOBAL
ENT CUSTOMIZED
ONLINE
LOGISTIC
DEVELOPM SHOP
FOR
PROFILES
&
CONSUM
ER
PARTNERS DIGITAL
GOODS RECOMMENDATIONS MARKET
IT
INFRASTR
UCT
&
SOFTW URE
Using iTunes as „LOCKED
A
DEVELOP RE
your growing
IN“
MENT media database
and buying more
AFFILIATES KEY
RESOURCES and more Apps CHANNELS
for the iDevices
IT
is making it hard
INFRASTR to change the
UCT
&
SOFTW URE
plattform. THE
ARE INTERN
ET
GLOBAL
„iTunes
&
„iDevices“
PLATFORM
COST
STRUCTURE REVENUE
STREAMS
TECHNOL
OG GIN
MARKETING DEVELOPM Y
SALES
MAR
ENT
Inspired
by
BusinessModelGenera3on.com
24. Apple‘s Business Model
KEY
PARTNER KEY
ACTIVITIES VALUE
PROPOSITION CUSTOMER
RELATIONSHIP CUSTOMER
SEGMENTS
iDevices
ONLINE
RETAIL
GLOBAL
E T CUSTOMIZED
ONLINE
LOGISTIC
VELOP is N
DEApple M SHOP
FOR
PROFILES
&
CONSUM
ER
PARTNERS controlling the DIGITAL
GOODS RECOMMENDATIONS MARKET
whole Ivalue
T
INFRA R
chainSTto Cit‘s
U T
customersURE
&
SOFTW
A „LOCKED
ensuringOPMERE
DEVEL the best
IN“
NT
possible customer
experience
AFFILIATES KEY
RESOURCES CHANNELS
IT
INFRASTR
UCT
&
SOFTW URE
THE
ARE INTERN
ET
GLOBAL
„iTunes
&
„iDevices“
PLATFORM
COST
STRUCTURE REVENUE
STREAMS
TECHNOL
OG GIN
MARKETING DEVELOPM Y
SALES
MAR
ENT
Inspired
by
BusinessModelGenera3on.com
25. Apple‘s Business Model
KEY
PARTNER KEY
ACTIVITIES VALUE
PROPOSITION CUSTOMER
RELATIONSHIP CUSTOMER
SEGMENTS
iDevices
ONLINE
RETAIL
GLOBAL
GY
ENT SHOP
FOR
CUSTOMIZED
ONLINE
TECHNOLO DEVELOPM PROFILES
&
CONSUM
ER
SUPPLIERS DIGITAL
GOODS RECOMMENDATIONS MARKET
IT
INFRASTR
UCT
&
SOFTW URE
„LOCKED
A
DEVELOP RE
IN“
MENT
AFFILIATES KEY
RESOURCES CHANNELS
IT
INFRASTR
UCT
&
SOFTW URE
THE
ARE INTERN
ET
GLOBAL
„iTunes
&
„iDevices“
PLATFORM
COST
STRUCTURE REVENUE
STREAMS
TECHNOL
OG GIN
MARKETING DEVELOPM Y
SALES
MAR
ENT
Inspired
by
BusinessModelGenera3on.com
26. Apple‘s Business Model
KEY
PARTNER KEY
ACTIVITIES VALUE
PROPOSITION CUSTOMER
RELATIONSHIP CUSTOMER
SEGMENTS
iDevices
ONLINE
RETAIL
GLOBAL
GY
ENT SHOP
FOR
CUSTOMIZED
ONLINE
TECHNOLO DEVELOPM PROFILES
&
CONSUM
ER
SUPPLIERS DIGITAL
GOODS RECOMMENDATIONS MARKET
IT
INFRASTR
UCT
&
SOFTW URE
„LOCKED
A
DEVELOP RE
IN“
MENT
AFFILIATES KEY
RESOURCES CHANNELS
As at Apple they
IT
have created
INFRASTR their own
UCT
&
SOFTW URE
platform, they THE
ARE control the INTERN
ET
market place.
GLOBAL
„iTunes
&
„iDevices“
PLATFORM
COST
STRUCTURE REVENUE
STREAMS
TECHNOL
OG GIN
MARKETING DEVELOPM Y
SALES
MAR
ENT
Inspired
by
BusinessModelGenera3on.com
27. Apple‘s Business Model
KEY
PARTNER KEY
ACTIVITIES VALUE
PROPOSITION CUSTOMER
RELATIONSHIP CUSTOMER
SEGMENTS
iDevices
ONLINE
RETAIL
GLOBAL
GY
ENT SHOP
FOR
CUSTOMIZED
ONLINE
TECHNOLO DEVELOPM PROFILES
&
CONSUM
ER
SUPPLIERS DIGITAL
GOODS RECOMMENDATIONS MARKET
IT
INFRASTR
UCT
&
SOFTW URE
„LOCKED
A
DEVELOP RE
IN“
MENT
AFFILIATES KEY
RESOURCES CHANNELS
IT
INFRASTR iTunes
UCT
&
SOFTW URE
iDevice +
ARE s
(iPod,
iPhone
&
iPad
GLOBAL
)
„iTunes
&
„iDevices“
PLATFORM
COST
STRUCTURE REVENUE
STREAMS
TECHNOL
OG GIN
MARKETING DEVELOPM Y
SALES
MAR
ENT
Inspired
by
BusinessModelGenera3on.com
28. Apple‘s Business Model
KEY
PARTNER KEY
ACTIVITIES VALUE
PROPOSITION CUSTOMER
RELATIONSHIP CUSTOMER
SEGMENTS
iDevices
ONLINE
RETAIL
GLOBAL
GY
ENT SHOP
FOR
CUSTOMIZED
ONLINE
TECHNOLO DEVELOPM PROFILES
&
CONSUM
ER
SUPPLIERS DIGITAL
GOODS RECOMMENDATIONS MARKET
IT
INFRASTR
UCT
&
SOFTW URE
„LOCKED
A
DEVELOP RE
IN“
MENT
AFFILIATES KEY
RESOURCES CHANNELS
IT
INFRASTR iTunes
UCT
&
SOFTW URE
iDevice +
ARE s
(iPod,
iPhone
&
iPad
GLOBAL
)
„iTunes
&
„iDevices“
PLATFORM
COST
STRUCTURE REVENUE
STREAMS
Controlling the
market place let
TECHNOL you control the
OG GIN
MARKETING DEVELOPM Y
margins... SALES
MAR
ENT
Inspired
by
BusinessModelGenera3on.com
29. Apple‘s Business Model
KEY
PARTNER KEY
ACTIVITIES VALUE
PROPOSITION CUSTOMER
RELATIONSHIP CUSTOMER
SEGMENTS
iDevices
ONLINE
RETAIL
GLOBAL
GY
ENT SHOP
FOR
CUSTOMIZED
ONLINE
TECHNOLO DEVELOPM PROFILES
&
CONSUM
ER
SUPPLIERS DIGITAL
GOODS RECOMMENDATIONS MARKET
IT
INFRASTR
UCT
&
SOFTW URE
„LOCKED
A
DEVELOP RE
IN“
MENT
AFFILIATES KEY
RESOURCES CHANNELS
IT
INFRASTR iTunes
UCT
&
SOFTW URE
iDevice +
ARE s
(iPod,
iPhone
&
iPad
GLOBAL
)
„iTunes
&
„iDevices“
PLATFORM
COST
STRUCTURE REVENUE
STREAMS
TECHNOL 30%
OG GIN
MARKETING DEVELOPM Y
SALES
MAR
ENT TENT
FROM
CON
Inspired
by
BusinessModelGenera3on.com
30. Apple‘s Business Model
KEY
PARTNER KEY
ACTIVITIES VALUE
PROPOSITION CUSTOMER
RELATIONSHIP CUSTOMER
SEGMENTS
iDevices
ONLINE
RETAIL
GLOBAL
GY
ENT SHOP
FOR
CUSTOMIZED
ONLINE
TECHNOLO DEVELOPM PROFILES
&
CONSUM
ER
SUPPLIERS DIGITAL
GOODS RECOMMENDATIONS MARKET
IT
INFRASTR
UCT
&
SOFTW URE
„LOCKED
A
DEVELOP RE
IN“
MENT
AFFILIATES KEY
RESOURCES CHANNELS
IT
INFRASTR iTunes
UCT
&
SOFTW URE
iDevice +
ARE s
(iPod,
iPhone
&
iPad
GLOBAL
)
„iTunes
&
„iDevices“
PLATFORM
COST
STRUCTURE PLUS Apple makes REVENUE
STREAMS
also money
TECHNOL selling the 30%
OG HARDWA
MARKETING DEVELOPM Y
„Platform“ GIN
RE
(iDevices). SALES
MAR SALES
ENT TENT
FROM
CON
Inspired
by
BusinessModelGenera3on.com
31. Apple‘s Business Model
KEY
PARTNER KEY
ACTIVITIES VALUE
PROPOSITION CUSTOMER
RELATIONSHIP CUSTOMER
SEGMENTS
iDevices
ONLINE
RETAIL
GLOBAL
GY
ENT SHOP
FOR
CUSTOMIZED
ONLINE
TECHNOLO DEVELOPM PROFILES
&
CONSUM
ER
SUPPLIERS DIGITAL
GOODS RECOMMENDATIONS MARKET
IT
INFRASTR
UCT
&
SOFTW URE
„LOCKED
A
DEVELOP RE
IN“
MENT
AFFILIATES KEY
RESOURCES CHANNELS
IT
INFRASTR iTunes
UCT
&
SOFTW URE
iDevice +
ARE s
(iPod,
iPhone
&
iPad
GLOBAL
)
„iTunes
&
„iDevices“
PLATFORM
COST
STRUCTURE REVENUE
STREAMS
TECHNOL 30% HARDWA
OG GIN
RE
MARKETING DEVELOPM Y
SALES
MAR SALES
ENT TENT
FROM
CON
Inspired
by
BusinessModelGenera3on.com
32. To run a successful platform you need to create and maintain a
network effect. The network effect ensures the „lock in“ of
your customers, by this adds value, and keeps your
competition at distance.
33. Not focussing on technology but user experience seems to be
Apple‘s key to success.
35. 275 M 100 M 25 M
(Sep. 2010) (Mar. 2011) 200 M IOS-Devices
Source: Apple’s WWDC Keynote on 6/6/2011
36. By this they‘ve „locked in“
225 Million iTunes Customers
(with their credit cards and I-click purchasing).
Source: Apple’s WWDC Keynote on 6/6/2011
37. These clients downloaded more than
15 billion songs
(making Apple the #1 music retailer in the world!)
14 billion apps
130 million books
450 million TV episodes
100 million movies.
(Last two numbers from Sep. 2010 Keynote and already outdated!)
Source: Apple’s WWDC Keynote on 6/6/2011
38. Up to now Software developers have earned over
$2.5 billion from selling their apps on the App Store.
Source: Apple’s WWDC Keynote on 6/6/2011
39. So, pretty good reasons for content providers and software
developers to produce and distribute content through this
distribution channel.
40. These are the reasons why I came to the conclusion
that Apple is the better Amazon.com.
42. You've made it this far.
Thanks for your attention and sharing!
Thorsten Faltings
Business Innovation & Development Consultant
Happy to help you through today's Business Revolution
Any Questions?
Twitter: @faltings
Email: faltings@ymail.com Featured as „Top
LinkedIn: http://de.linkedin.com/in/faltings Presentation of the Day“
Website: http://fa.ltings.de/ on SlideShare.com
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