Training directory 2018

INDONESIA
Foster & Bridge Indonesia
Nurturing | Elevating | Connecting
Training Program 2018

We are here.
Foster & Bridge Indonesia is proud to open our business here in Indonesia.
It is our passion and calling to serve and to work with you in human capital development area.
We are looking forward to working with you in improving Indonesia professional values and community.
This is our profile.
We are here
Foster & Bridge Indonesia 2

About Us
Foster & Bridge Indonesia began its activities in 2012 as a training and development company under license from the
Foster & Bridge brand. Foster & Bridge Indonesia focuses on serving individuals and corporations by developing their
human capital, thus enabling them to face competition and new challenges.
Highly qualiﬁed facilitator professionals, who love to share their expertise in various ﬁelds of business in order to enrich
other, are the ones who deliver Foster & Bridge Indonesia programs.
The values and philosophies of Foster & Bridge Indonesia are composed of Nurturing, Elevating, and Connecting the
Indonesian society and its professional developments.

Foster & Bridge Indonesia Team
Our facilitating partners are one of the kind. They are passionate professionals and very well experienced in their field.
Foster & Bridge Indonesia values and appreciates professional facilitators who really have passion in their field and in
sharing their knowledge, wisdom, and experiences with other. That what makes us different. Our facilitators share from
their heart.
Our operation team are professionals in training operation & management. They have years of experiences in delivering
professional development services to professionals and corporates clients.
Please do get to know more about them.
Hear what they have to say about you, your professional and your organization development.

Tammy Sjahfirdi
An HRC practitioner with over 18 years of experiences,
Tammy s exposures are in various industries such as
Hospitality, Philanthropy, Oilfield Services, Insurance
and Banking.
Some of Tammy s certifications are Train the Trainer,
Hospitality HR Management Specialization, Quality
Management System Internal Auditor (ISO 9001:2000),
and recently Risk Management for Banking Industry.
Featured Facilitators*
Imung Hikmah
A seasoned trainer, Imung is a Certified NLP Practitioner.
She holds other certifications such as: Accredited
Facilitator/Assessor for Myers Briggs Type Indicator
(MBTI) Tools, and Accredited Trainer for the 7 Habits of
Highly Effective. People.
Imung has delivered series of communication trainings
in the areas of business communications, leadership,
cross-cultural communication, presentation skill,
interpersonal skill, body language and personal
branding ‒ for professionals and organizations in
Jakarta or abroad.
5

Moh. Yunus
Moh. Yunus is a highly experienced HR & People
Development professional with more than 25 years of
experience working with people day in day out. His
strengths are in organizational development &
effectiveness, performance management, and learning &
talent management.
As a professional trainer, he manages his portfolio
programs that include HR management, communication,
leadership, management, coaching & counseling, TTT and
operations. He has delivered numerous training programs
for many companies in Indonesia at any level
Jansen Tanujaya
Jansen is a certified finance professional with more than
10 years experiences in Finance-Accounting-Tax,
Corporate Budget, Business Process, Business
Development, Investment and Corporate Finance areas.
His portfolio are related to funding/financing from
banks/investors, investment analysis, certification
project (ISO, SNI), financial modeling and scenario
analysis, business expansion and development.
Jansen has worked in property, manufacturing,
plantation, mining, shipping, trading, consultancy and
hospitality businesses.
6

Stefanus Aryawan
Stefanus is a seasoned professional executive with more
than 18 years of experience with various organizations and
industries. His experiences ranging from strategic
management to operation management such as ﬁnance
and accounting, information technology, legal and human
resources.
His programs at Foster & Bridge Indonesia will focus on the
business strategy and strategic management subjects.
Indra Pramudiana
Indra is a certiﬁed Project Management Professional and
an experienced facilitator with specialization in
institutional start-up projects. Indra has more than 13
years of working experiences ranging from operation
management, program development, marketing,
system development and professional development
areas.
His programs at Foster & Bridge Indonesia are focused
on the new workforce preparation and development as
well as managerial and supervision skills for (new)
managers and supervisors.
7

Feruze Shuib
More than 15 years Feruze has worked in professional
development programs in Banking, Oil and Gas,
Manufacturing, Financial Services, Aeronautics,
Engineering, Hospitality Services, and
Telecommunications ﬁelds. He speaks Malay, Thai, and
English.
As a facilitator, trainer, and a coach, his program with
Foster & Bridge Indonesia is focused on professional
development, all levels of communication skills,
presentation skills, public speaking skills, leadership skills,
and other soft skills development programs.
Donna Purnama
Donna has 14 years of experience as a training managers
professionals. She has the chance to share her passion in
assisting professionals to ﬁnd their potentials and bring
their best into their work and career. Over these years, she
has worked for several companies, mostly in services and
hospitality industries.
As a professional trainer, she manages her portfolio in the
areas of of communication and presentation skill, service
excellence, motivational subjects, team work and soft skills
building to name a few.
8

Juned A. Wibowo
Juned has more than 18 years of experience as a financial
professional. He has the credential working a prominent
international Public Accountant organization. He had also
worked in investment boutique company where he took
the role as a financial advisor on the company s clients at the
time.
Currently, he is working with a well-known property holding
company, Restyle Development as the Head of Corporate
Division where the one of his responsibilities is to be the
Finance Director in one of its subsidiaries.
.
Fuadillah
Fuadillah has had over 23 years of experience in all areas of
corporate affairs and human resources. He had enjoyed the
trust to be appointed to various senior management positions
in multi-national companies for 13 years. Throughout his career
span, he has ventured various industries in many areas such as
designing corporate frameworks, Human Resources systems,
Training programs, Balanced Scorecard, and many more.
He was the GM for Human Resources for Langit Timur Energy.
He had been appointed as the President Director for a drilling
contractor for coal mining, Geodata Inti Resources. He worked
for Keppel Land as the Country Head ‒ HR Indonesia. And the
latest gig he had was the appointed Vice President for Lintas
Samudra.
9

Windy Labaika
Windy has started her career early on youth engagement
and social media strategy. She has been involved in various
dimension of brand development. Her portfolio included
managing digital assets, social media brand management &
measurement strategies.
With Foster & Bridge Indonesia, she develop the program on
social media strategy, and social media brand management,
which she partners with Gita.
Gita Krista
Gita established her career on marketing and social media
manager. She started as content manager, and the social media
analytics. From there, she started to develop her prowess on
consumer insights through social media strategies. And
currently, she is the Head of Strategic Communication with one
of Indonesia s startup on digital media and brand management.
Her portfolio with Foster & Bridge Indonesia, together with
Windy, she manages programs on social media strategies and
brand management.
10

Foster & Bridge Learning Platform Support
Foster & Bridge Indonesia is supported by Foster & Bridge s My-Leaps service.
My-Leaps is Foster & Bridge Learning Platform Support (LEAPS), enabled support Foster & Bridge Group s professional
training programs. This support is speciﬁcally designed for Foster & Bridge Alumni and available 24/7 for all programs
participants and alumni. Both individual and corporate clients.
My-Leaps serves the purpose of Learning Platform Support, it features the easy access repository, where My-Leaps
registered members can revisit their materials, access the supporting materials using their desktop browsers or mobile
gadgets.
From now on, all Foster & Bridge Indonesia alumni can always access their training materials everywhere. Anytime.

Workshop Programs
Foster & Bridge Indonesia oﬀers both public and in-company workshop programs. Professional and corporate clients
may choose which program suits their interest and preferences. Our facilitating and workshop operation team are
experienced professionals in delivering both public & in-company programs.
For in-company programs, our team can customized the program and use your company or organization case study in
the workshops. A comprehensive report will also be made for this kind of program.
It is our passion to deliver best and meaningful professional development programs to our clients and human capital
development partners.

•  Business Writing Skills 15
•  Business Plan Development for Professionals 18
•  Budgeting Skills for Professionals 20
•  Change Management for Professionals 23
•  Communication Skills for Supervisors/Managers 26
•  Comprehensive Learning & Development Management 29
•  Comprehensive Financial Modeling (using Excel) for Finance Professionals 31
•  Coaching & Counseling for Managers & Team Leaders 35
•  Creative Career Development 37
•  Creative Stress Management for Professionals 38
•  Customer Relationship Management 41
•  Effective Customer Service 44
•  Effective Complaint Handling for Front Liners & Managers 47
•  Effective Public Speaking for Professionals 49
•  Emotional Intelligence for Professionals 51
•  Essential Supervisory Skills for (New) Supervisors/Managers 53
List of Our Program
Page

•  Essential Leadership & Managerial Skills for (New) Managers & Team Leaders 56
•  Finance for Non ‒ Finance Managers 60
•  High Impact Presentation Skills 62
•  Highly Eﬀective Facilitating Skills 64
•  HR Management Fundamentals 67
•  HR for Non HR Managers 69
•  Implementing 5S at Work 71
•  Leadership Communication Toolkit using NLP 73
•  Leadership Development Program 76
•  Motivating Skills for (New) Team Leaders & Managers 79
•  Negotiation Skills for Professionals 81
•  Problem Solving & Decision Making 83
•  Positive Mindset at Workplace 85
•  Strategic Planning for Professionals 87
•  Self Esteem & Assertiveness for Professionals 89
•  Selling Skills ‒ Smart Selling for All Professionals 91
•  Social Media Strategy 93
•  Time Management for Professionals 95
List of Our Program
Page

Business Writing Skills
Program Overview
15
The workshop is designed to involve participants actively with many practical writing exercises done in a
fun-educational environment using adult- learning principles. In it, participants will ﬁnd mini
presentations, group and lead discussion, games to enrich the learning points, music and video clip, and
feedback and evaluation.

æ  Achieving Success with Eﬀective Business Communication (Writing)
o  Understanding the principles, rules and guidelines of business
communication
o  Understanding personal writing style vs. style of writing reports on demand
o  Common mistakes and failures that usually occurs in the writing
o  The do s and don ts of writing email, memo, minutes of meeting, report and
proposal
o  The role of emotional and social quotients in writing process
Program Outline Business
Writing Skills
2-Days
N-BSW
16
æ  Writing Techniques: The Preparation Stages
o  Establish primary aim and objective of the writing
o  Identifying the readers characters, expectations and needs, behavior, and knowledge
o  Selecting and ﬁltering the source materials for your writing, and sorting based on the principle of
JIS (Justify, Importance, Simplify) the importance and the need to simplify
o  Planning the structure of the writing (MIF - Most Important First)
æ  Writing Techniques: The Writing Stages
o  Applying steps of writing process (Structure, clear & concise content, expression and context of
business writing)
o  Crafting brief yet powerful messages

Program Outline
17
o  Crafting messages for electronic media
o  The use of visual media aids
o  Applying professional business standards in the writing process
o  Writing in Action
æ  Writing Techniques: The Editing Stages
o  Words and its power ‒ how to use clear, concise and powerful words to
convey your messages
o  Selection of words that correspond to the topic of the writing, grammar,
punctuation
o  Practice to perfection
Business
Writing Skills
2-Days
N-BSW
Recommended Participants
Any professionals who are willing to improve their understanding of business writing principles and be
able to practice various business documents in a clear, concise manner according your objective.

Business Plan Development for Professionals
Program Overview
18

This two-day course is designed for business owners, entrepreneurs, and professionals in general who are
ready to create a business plan. All the essential steps are covered, including drafting the original document;
identifying the audience; gathering information; researching; describing product plans; and marketing, sales,
and accounting terms.
Students will come away from the course energized and prepared to write their business plan.

19

Program Outline
Business Plan
Development
for
Professionals
2-Days
E - SPDP
æ  What is Business Plan for?
æ  A General Business Plan Framework
æ  Identifying Your Audience
æ  Gathering & Analyzing Information
æ  Deﬁning Your Company
æ  Getting to Work
æ  Creating a Marketing Strategy
æ  Creating the Sales Plan
æ  Developing Financial Projection
æ  Putting It All Together
•  Any Professionals
•  Entrepreneurs and Business Owners
Who are ready to create a business plan

Truly, this budgeting skill is one of the most important business skills that every organization s leaders at all
levels must start acquiring. Having this skill will enable them to perform well in any of their works and
assignments, and will deﬁnitely be reﬂected in their organization bottom line.
Budgeting Skill for Professional
Program Overview
20

æ  What is Budgeting? Corporate Budgeting?
æ  Fundamental of Budgeting
æ  Budgeting Objective
æ  Forecasting Process
æ  Budget Cycle
æ  Budget Method and Analysis
•  Horizontal Analysis
•  Vertical Analysis
•  Trend Analysis
•  Ratio Analysis
æ  Financial Ratio & Analysis used in Budgeting
•  Liquidity Ratio
•  Activity Ratio
•  Proﬁtability Ratio
•  Leverage Ratio
2 Days
E-BSP
21

Budgeting
Skill for
Professionals
Program Outline

æ  Monitor Budget Performance
æ  Projected Financial Statement
æ  AFN (Additional Fund Needed)
æ  Introduction to Capital Budgeting
•  Payback Period (PP)
•  Net Present Value (NPV)
•  Proﬁtability Index (PI)
•  Internal Rate of Return (IRR)
Budgeting
Skill for
Professionals
2 Days
E-BSP
•  Supervisors, Unit Leaders & Managers
Who are responsible in developing their unit or corporate budget.
22

Program Outline

Program Overview
Change Management for Professionals
23
Change is as inevitable in business as it is in our life. Changes are ever-present and are aﬀecting us as well as
demanding our capability to respond for our continuity. And to be able to deal with change, it is important
that we embrace, strategize, and manage these changes. Both in individual and organizational levels.
This workshop will help professionals in planning and implementing change management and its initiatives.
Having a smooth transition in performing changes whilst dealing with reaction, resistances, and challenges
for those changes to take place. To create and to manage sustainable synergy and supports to the
implemented and future changes needed for our sustainability and existence.

æ  Understanding Change Management Foundation
•  Understanding the organization and its culture
•  Understanding change and what comes with it
•  Change Management models
•  Understanding the drive factors of the need to change
•  Identify internal and external forces of change
•  Emotional intelligent at work
æ  Managing Changes
•  Assessing the impact of change
•  How much is the cost of change if resisted or failed?
•  Gaining supports in managing change
•  Examining the human factors in managing change: key communications
issues
•  Process model of changes in projects and in the team
•  Using Change Management Tools (what works what does not work)
•  Managing the transition necessary for coping with change
•  Managing positive and negative reaction to change
•  Taking charge and commitment to change
Change
Management
for
Professionals
2-Days
E-CMP
24

Program Outline

æ  Change Management Strategy
•  Communication for successful transformation
•  Understanding styles of communication as tool in managing change
•  Balancing demands on management/client goal, resources and time
•  Developing Change is Great! Mindset
•  Adapt the right attitudes and practices
•  Implementing & Communicating the changes
•  Discovering your strategy in managing change successful
Change
Management
for
Professionals
2-Days
E-CMP
Who are responsible in planning and implementing change management in their organization
25

Program Outline

To equip you, supervisors and managers, with excellent communication skill, Foster & Bridge Indonesia oﬀers
you a workshop/training on Communication Skill for Supervisors/Managers. With this training, you will
sharpen your already existing communication skill and take it up to a higher level, customize it to your success
performing the job and managing your teams.
Communication Skills for Supervisors & Managers
Program Overview
26

Program Outline
Communication
Skills for
Supervisors &
Managers
2-Days
E-CSSM
æ  Re-visiting Communication Foundation
•  Refreshing the understanding of communication principles & model E-
CSSM
•  Barriers in communication
•  In a nutshell: verbal, vocal, visual (body language) and other non-verbal
communications
æ  Understanding Communications Key Success Factors in the workplace
•  Interpersonal skill needed in the workplace
•  The art of active listening
•  Communications in the workplace: success and failure factors
•  Interpreting messages verbal and non-verbal
æ  Improving Understanding of self and other s Communication Style
•  Analyzing SWOT of your communication style
•  Understanding typical team communication style
•  Understanding each parties goal in communication
27

Any existing & future Supervisors, Managers & Team Leaders who wish to perform and to deliver better
performance at their organization.
Program Outline
Communication
Skills for
Supervisors &
Managers
2-Days
E-CSSM
æ  Achieving communications excellence
•  Deﬁning values in communication E-CSSM
•  Identifying communication challenges faced by supervisor/manager
•  Coping with the challenges in project using excellent communication
skill
•  Giving appreciation and constructive feedback
•  Unlearn & Re-learn process ‒ communication best practices
•  Redesigning communication style that truthfully yours
28

Comprehensive Learning & Development Management
This course will develop and equip participants to become specialist in Learning & Development. As L&D has
become more important than ever, many corporations are embracing L&D function as a vital part of their
business growth and sustainability strategy.
Program Overview
29

æ  L&D strategic & operational roles
æ  Identifying learning needs
æ  Planning learning activities and initiatives
æ  Designing learning activities & materials
æ  Delivering and evaluating learning initiatives
æ  Training, coaching & mentoring
æ  Tracking learning progress
æ  Building relations with managers and strategic units
æ  Advising & promoting L&D initiatives
æ  L&D information systems
æ  Sustaining L&D operation and contribution
Program Outline
Comprehensive
Learning &
Development
Management
2-days
N-CLD
•  Training/Learning & Development Professionals
•  Training/Learning & Development Managers
•  Training/Learning & Development Oﬃcers
•  Training/Learning & Development Specialist
Who wish to learn how to develop and to manage a strategic and implementable L&D programs aligned
with organization strategic objectives
30

Comprehensive Financial Modeling for Finance
Professionals
Program Overview
31

The skill in Financial Modeling will empower any finance professionals in advancing their career through
specialized knowledge solutions and better productivity in their roles.
In this practical workshop, participants will exercise in building a multi-yea, dynamic financial model for a real,
public company. They will use common spreadsheet program and discuss real world cases in building a
comprehensive financial model.

Program Outline
32
æ  Introduction
•  The definition and applications of financial modeling in practical world
æ  Getting Started in Financial Modelling
•  Good practices in financial modelling
•  Financial modelling layout, formatting and design
•  Reviewing the fundamentals of financial statements and the relationships
between financial statements
æ  Excel & Financial Modeling
•  Excel best practices & commonly used functions
•  Useful techniques & Excel shortcuts
•  Creating powerful graphs and charts Historical financial of key trends and
drivers. Historical data manipulation
•  Importance of the analysis of historical financial statements
•  Analysis of historical Income Statement and Balance Sheet
•  Identification of key trends and drivers and historical data manipulation
Comprehensive
Financial
Modeling
(Using MS Excel)
2-Days
E-CFM

Program Outline
33
æ  Making Financial Model - Modeling Income Statement
•  Analysis of the historical income statement, macroeconomic environment and
market trends
•  Identiﬁcation of relevant trends and model drivers
•  Analysis of the cost items and structure
•  Making projections of the Income Statement items
•  Income tax expense forecasting
æ  Modeling Balance Sheet
•  Organization and structure of the Balance Sheet
•  Approach to Balance Sheet forecasting
•  Overview of diﬀerent supporting schedules used in the model Shareholders
Equity forecasting
•  Forecasting dividends
•  Working Capital Schedule
•  CAPEX and amortization schedule
•  Debt Schedule
Comprehensive
Financial
Modeling
(Using MS Excel)
2-Days
E-CFM

Program Outline
34
æ  Modeling Balance Sheet
•  Cash flows from operating, investing and financing activities
•  Integrating the Statement of Cash Flows into the model
æ  Connecting and Balancing the Financial Model
•  Connecting the projected financial statements and supporting schedules
•  Balancing the balance sheet ‒ common errors and useful checks
•  Dealing with circular references and making the model robust
•  Checking the model and managing model output
•  Building the scenario manager
•  Running scenarios under different operating assumptions
•  Analyzing model outputs under different scenarios
•  Running sensitivity analysis using data tables
Analysts, Investment Banking, Private Equity Analysts & Associates, Commercial Bankers, Controllers, Finance
Managers & Directors , Business Development Professionals, MBA and Business/Commerce Students
Comprehensive
Financial
Modeling
(Using MS Excel)
2-Days
E-CFM

Coaching & Counseling for Managers & Team Leaders
Program Overview
35

Every people manager or team leader has to manage their team to achieve the best expected outcomes. And
in order to perform this important mission, they need to understand that they are dealing with people who
have their own individual challenges. There are times that managers/team leaders have to outreach to their
team and become a good coach or a thoughtful counsel. And it requires a skill of its own to learn this new role.
This program will help and equip the participants with understanding, tools, and techniques that will enable
them to oﬀer meaningful coaching and counseling to any of their team members.

Program Outline
Couching &
Counseling for
Managers/
Team Leaders
2-Days
E – CCMT
æ  Understanding Sleight of Mouth
How to become aware, mindful, and skillful in using language as tool to
understand, to adapt, to influence, and to direct.
æ  Understanding Presupposition
Understanding various beliefs needed to become effective as a leader,
colleague, and team member.
æ  Understanding or Patter Interrupt ‒ Counseling
•  Understanding Intention , Belief , Facts in counseling other.
•  Using Reframing and Metaphore in leading and helping others
æ  Outcome Focus ‒ Coaching
•  Understanding the 4 pillars to help achieving performance targets
•  Using PAW (Possibility, Ability, Worthiness) and approaches that focus on
Outcome , Effectiveness , and Flexibility
æ  Using Neurological Level as coaching and counseling tool
36
Any Supervisors, Assistant Managers, Managers and Team Leaders who need to lead their daily role.

Creative Career Development
Program Overview
37
We know full well that we must learn new skills, obtain new knowledge, and expand our network in order to gain our
personal competitive edge.
And it is not easy to master new skills, gain access to new knowledge, and build new bridges to the right people. This
program equip you with constructive ways to evaluate your career, understand the changes in career and workplace,
avoid the career paralysis , building your personal brand as ways to creatively develop your career path.

æ  The growing-up people versus the growing-old people
æ  Characteristic of creative people
æ  Up is not the only way
æ  Anticipating career paralysis
æ  Building personal brand
æ  The main blocks of creativity
Program Outline Creative
Career
Development
1-Day
N-CCD
Any professionals at any levels and new Managers and Supervisors who seek to understand the essence in
career development and want to create a personal branding creatively for their professional development.
38

Creative Stress Management for Professionals
Program Overview
39
Stress is unpleasant, can seriously aﬀect our work and our health. Left untreated, it will impact our productivity and
engagement, aﬀecting us on costs and risks, creating opposite condition at the workplace, family, and life in general.
This interactive workshop will equip you with understanding stress and life at workplace, managing stress factors,
coping stress with emotional and spiritual ways, and achieving the Eureka! moment.

æ  Stress and life attitude at workplace
æ  The diﬀerence between positive and negative stress
æ  Source of stressors to be managed and anticipated
æ  The damages of failing stress management at workplace
æ  Emotional and spiritual stress coping
æ  Creative transformation: how to change destructive energy into positive energy
and get ahaaa-result ?
Program Outline
Creative Stress
Management
for
Professionals
1-Day
N - CSMP
40
Any professionals at any levels and (New) Managers and Supervisors who want to understand and create
a personal stress management skills for their professional development.

Customer Relationship Management
Program Overview
41
Managing our company s customer relationship function requires good understanding on what a CRM system can
oﬀer and how it delivers its purposes. Understanding the strategy, how to integrate diﬀerent facets of and analyzing
key components of CRM would help our team get the most out of their CRM system.
This workshop will help participants understand those key elements and how to make them work. Making sure our
customers are well understood and taken care of while continuously improving our capability in serving them.

æ  Customer Relationship Management:
o  Customer Relationship Management in your everyday life
o  What s in it for me?
æ  What CRM is and Who It serves?
o  Different faces of CRM
o  Who is your customer?
æ  Requirement Driven Product Selection
o  Requirement driven product selection
o  Determining function
æ  Consideration in Tool Selection
o  What s you function in the field?
æ  Getting information in and out
æ  Strategies for Customer Retention
æ  Building the Future
æ  The Development Team
æ  Evaluating & Reviewing Your Program
o  Customer profiles Customer life cycles
Program Outline Customer
Relationship
Management
2 – Days
N - CRM
42

Customer
Relationship
Management
2 – Days
N - CRM
43
Professionals who want enrich their knowledge about how to build and maintain their
customer royalty and engagement.

Effective Customer Service
Program Overview
44

This training program tries to build the awareness and spirit in providing better customer service for your organization
who struggle to build such customer-oriented culture. Through this training, participant will have a better
understanding the importance of customer service approach whilst at the same time practices its principles in real
world scenario. This program will cover the critical elements of customer service that can win customers back and help
the organization in their competition.

Program Outline Effective
Customer
Service
2-Days
N-ECS
45

æ  What is Customer Service?
æ  Who Are Your Customers?
æ  Meeting Expectations of Your Customers
æ  Customer Service Standard
æ  Communication Skills (empathy, body language, asking questions, and listening)
æ  Telephone Techniques
æ  Dealing with Difficult Callers
æ  Dealing with Challenges Assertively
æ  Dealing with Difficult People
æ  Dealing with Conflict
æ  Be a Problem Solver
æ  Steps to Customer Problem Solving
æ  Measuring Customer Service
æ  Reinforcing Customer Service Focus
æ  Dealing with Stress

Recommended Participants Effective
Customer
Service
2-Days
N-ECS
æ  Customer Services
æ  Relationship Management
æ  Front Oﬃce
æ  And other customer-related professionals
46

This program will equip the participants to recognize types of customers and to understand how to deal with
several scenarios of complaint. Participant will learn how to deal and manage the situation to the best interest
of all parties involved. This program will also address the motivational state and stress aspect of the
participants who have to deal with the diﬃcult situation.
Effective Complaint Handling for Front Liners & Managers
Program Overview
47

Program Outline
Effective
Complaint
Handling for
Front Liners &
Managers
2-Days
N-ECHM
•  Customer Service
•  Relationship Management
•  Front Oﬃce
•  And other customer-related professionals
48

æ  Introduction to Customers/Client
æ  Understanding Types of Customer/Client
æ  Understanding Type of Complaint
æ  Body Language
æ  Handling Complaint Eﬀectively
æ  Maintaining Motivation
æ  Dealing with Stress (Stress Therapy) and Emotional Healing
æ  Practical Self-Motivation, Stress Therapy and Emotional Healing
æ  Evaluation & Work Plan

Effective Public Speaking for Professionals
Program Overview
49
This course is designed for professionals who must speak in front of critical audiences. This course is also
suitable for new speakers who seek for new ideas and strategies before they begin making presentations.
This course aims to improve public speaking skills by learning some new techniques that will add the
persuasive edge in presentations, as well as mapping diﬃcult questions or presenting a highly elaborated
information.

æ  What is Public Speaking?
æ  Planning (Preparing to Plan - Presentation Preparation)
æ  Good Communication Skills (Barriers to Communication)
æ  Understanding Your Audience (Audience Proﬁle - Finding Common Ground -
Practical Application
æ  Getting Comfortable in Conversation (Viewpoints & Opinions ‒ Personal Feelings)
æ  Making Your Listener Hear You
æ  Structuring Ideas (3-Key Points - Building a Three-Part Plan - Practice)
æ  How to organize your messages/ideas
æ  Redesigning Yourself for Strengths
æ  Controlling Your Jitters
æ  How to Handle Sticky Situation
æ  Body Language (How the Listener Takes Control - The Meaning Behind Our
Message)
æ  Beginning & Ending
Program Outline Effective Public
Speaking for
Professionals
2 – Days
E - EPSP
50
Any professionals at any levels who want to enhance their public speaking skills that will beneﬁt their
personal and professional life

Emotional Intelligence for Professionals
Program Overview
51
In the professional world, Emotional Intelligence (EQ) has been acknowledged by many as one of the key to
success factors for career advancement and improvement. EQ is the ability to be aware of and to manage
emotions and relationships. Having quality EQ means you are able to connect with others and to manage
your own emotion and others well. In this high-pressure and networked global working environment, truly,
this ability will make one triumphs

Program Outline Emotional
Intelligence for
Professionals
1-Day
N – EIP
æ  Introduction to Emotional Intelligence (EI)
æ  EI Blueprint
(Identifying emotions, managing emotions, using & communication emotions)
æ  Optimism at Workplace
æ  Validating Emotions in Others
æ  Understanding Emotions
æ  Setting Your Personal Vision
52
Any professionals who want to know how to manage their emotion & relationship in their personal &
professional life

Essential Supervisory Skills for (New) Supervisors/
Managers
Program Overview
53
Effectively and smoothly manage the change in your role.
Here's your opportunity to establish your presence as a new superior, build credibility and adapt your unique style
to every situation that comes your way.
This session covers the nuts and bolts to prepare you to take your first supervisory role, from setting goals for your
team to tackling difficult conflicts. With exercise, feedback and practice, you will return with the tool kit to
confidently take on any new task with greater ease and improved confidence.

Program Outline
Essential
Supervisory
Skills for (New)
Supervisors/
Managers
2-Days
N-ESSM
54
æ  Making the Transition
o  How will my role change?
o  Discussion ‒ The question that (New) Supervisors/Managers have
æ  Responsibilities of Supervisors
æ  Time Management
o  What is Time Management & How to Manage Your Time
o  Poor Time Management Styles
o  Exercise - Identifying your style & your time wasters
o  Prioritizing & scheduling
o  To-Do lists
o  Sharing - Coping with deadlines
o  Getting organized & managing workload
æ  Motivating Team & Others
o  Why people work & what motivates them?
o  The motivating factors
o  Discussion & Sharing - What employees want from their bosses and their jobs?
o  What are the causes of de-motivation?

Program Outline
Essential
Supervisory
Skills for (New)
Supervisors/
Managers
2-Days
N-ESSM
55
o  Understanding the theories & putting them into practice (e.g. Maslow,
Hertzberg and McGregor)
o  Support & recognizing
o  Empathizing & understanding the issues
o  Providing a sense of ownership & responsibility
æ  Building Synergy & Collaboration Team
o  Mapping attitude, behavior & characters
o  Defining the functions of all team members
o  Building team effectively & building their confidence
o  Process in building teamwork
o  Respecting & appreciating the differences
o  Giving feedbacks to each other
o  Formulating clear roles & responsibility of members and measurable goals
Any professionals or (new) Supervisors/Managers who are newly promoted or existing supervisors/managers
who want to enhance their effectiveness through supervisor training

Essential Leadership & Managerial Skills for (New) Managers &
Team Leaders
Program Overview
56
Being a leader you have to be ready for more responsibilities. Accountability. You will need to inspire, make the
most of the available resources you have, inﬂuencing other to follow the path you have envisioned to achieve
the goals you have been entrusted. Dealing with many parties. Alliances. Colleagues.
This three-day program will help you build your presence and your ability to create vision and rally others to
commit to it

Program Outline
Essential
Leadership &
Managerial
Skills for (New)
Managers &
Team Leaders
3 – Days
E - ELMS
57
æ  The learning organization
æ  Understanding our own strength
æ  Analyzing our mental models
æ  Building shared vision
æ  Team learning
æ  System thinking
æ  Leadership proﬁles & practices
o  Understanding your comfort zone
o  Managing performance
o  Servant leadership
o  On boarding & orientation
o  Kouze s and Posner s leadership practices
æ  Building trust ‒ The cycle trust &performance
æ  Managing change
o  What is change?
o  Change Cycle
o  Key factors in successful change management
æ  Time Management
o  Getting things in order
o  Time management tips

Program Outline
Essential
Leadership &
Managerial
Skills for (New)
Managers &
Team Leaders
3 – Days
E - ELMS
58
æ  Manager VS. Leader
æ  Types of thinking
o  Directional Thinking
o  Consequential Thinking
æ  Inﬂuence strategies
æ  Managing relationships
o  Type of relationship
o  Preparing conﬂict
o  Managing stress
æ  Problem solving basics
æ  Strategic planning
æ  Delegating
o  Do s and don'ts in delegation
o  Degree of delegation
æ  Giving feedback (criteria & techniques)
o  Giving constructive feedback
o  Feedback techniques
o  Encourage feedback

Program Outline
Essential
Leadership &
Managerial
Skills for (New)
Managers &
Team Leaders
3 – Days
E - ELMS
59
æ  Body language ‒ Mehrabian s theory
æ  Managing meeting
o  Preparing & managing meeting
o  Presentation Tips
æ  Personal Development
• Newly promoted supervisor/manager
• Existing supervisor/manager
Who want to enhance their eﬀectiveness through leadership and management skill training

This course is specifically designed to equip managers and professionals with no finance background to
understand the basic and fundamental principles of financial management required in managing daily
organization operation.
Through this program, participants will understand, be able to analyze, and be able to identify what are
necessary activities and actions they need to do managing the financial aspects of their job.
Program Overview
Finance for Non-Finance Managers
60

Program Outline Finance for
Non-Finance
Managers
2-Days
N-FNF
•  Any Managers
•  Team & Unit Leaders
Who have the responsibilities in managing unit and are required to think about the organization s bottom
line.
æ  General ﬁnancial principles
æ  The fundamentals of accounting
æ  The accounting cycle
æ  Understanding and analyzing ﬁnancial statement
æ  Financial ratios
æ  Financial forecasting
æ  Cost of capital
æ  Time value of money
æ  Management accounting and budgeting
61

This workshop oﬀers you a practical and hands-on exercise and learning points on how to create and deliver
impactful presentation, designed to meet the needs of the audience and you as the speaker.
You will learn the preparation and strategy necessary to develop impactful presentation, tricks and tools of
presenting and hands-on fun exercise where your short presentation will be videotaped and evaluated.
High Impact Presentation Skills
Program Overview
62

Professionals, who care to develop your presentation skills that will beneﬁts your personal and professional
life.
Program Outline High Impact
Presentation
Skills
2-Days
E-HIPS
æ  Setting personal objective of participating in this training
æ  What makes a presentation impactful?
æ  Preparing Your PERSONA
æ  Understanding your audience
æ  Preparing the material of your presentation
æ  Designing your presentation
æ  Multimedia and visual usages
æ  Stage strategy
æ  Managing emotional and communication quotients
æ  Managing changes
æ  Delivering powerful presentation ‒ practice to perfection (individual presentation is videotaped)
æ  Discussion, Evaluation and Feedback
æ  Setting the follow up action to ensure the learning points go further
63

Highly Effective Facilitating Skills
Program Overview
64
The Highly Effective Facilitating skill will take participants to specific journey to experience facilitating a
meeting or dynamics of group setting based on the principles of highly effective facilitating skill, and use
participants own experience dealing with the challenge of facilitating as the case study.
Through this 2-days workshop, participant will learn and practice about facilitating skills, related tools that can
be used to produce a productive effective meeting, and know-how of facilitating dynamics in group.

Program Outline Highly Effective
Facilitating
Skills
2 – Days
N - HEFS
65
A.  Facilitation Foundation
æ  What is facilitation & facilitator
æ  The principles of facilitating skill
æ  How and when to use the facilitating skill to optimize the results & benefits
æ  Challenges in facilitating a meeting or group dynamics
æ  Tools and techniques in facilitation and intervention
B. Achieving Result Through Facilitation
æ  Understanding human factors & overview of communication skills
æ  Group dynamics development based on Tuckman & Jensen s theory
æ  Dealing with difficult people
æ  Navigate the situation to achieve consensus and highly effective result
æ  Practice the techniques and tools with case study and role play
æ  Synthesized & synergized: bring out the best people in through group dynamics and meetings

Program Outline Highly Effective
Facilitating
Skills
2 – Days
N - HEFS
66
D.  Interpersonal & intrapersonal skill (projecting professionalism in facilitation through
confidence, assertiveness and the right mindset)
E.  Advancing your communication skills: before, during and after facilitation session
(presentation skill, powerful words to convey message and to handle conflict,
questioning & listening skill, how to empower the session and participants during
facilitation)
Any Supervisors & Managers who want to mastering the techniques and roles of effective facilitator

Being a new HR manager or business partner requires a comprehensive understanding of human resource
management elements of an organization. This course will cover various aspects of HRM that a manager or HR
professional will have to face on their assignment.
HR Management Fundamentals
Program Overview
67

æ  HR management concepts & theories
æ  Job speciﬁcation and responsibilities of HR manager
æ  Employment terms & conditions
æ  Recruitment & selection
æ  HR planning
æ  Job analysis
æ  Compensation & beneﬁts
æ  Performance appraisal
æ  Training & development
æ  Employee relations
æ  Termination or separation
æ  Change management
Program Outline HR
Management
Fundamentals
2-Days
N-HRM
•  HR Professionals
•  Managers
•  New HR Management
68

HR for Non HR Managers
Program Overview
69

This program will help the participants in walking through the recruitment process, conducting interview, discuss
on-boarding, and some other HR-related practices they need to know as a new kind of manager. Preparing them to
avoid or to face the issues and problems that they may face as an HR function within their team.

æ  Interview Technique
æ  Employee Orientation & On Boarding
æ  Developing Team
æ  Performance Review
æ  Attendance Management
æ  Managing a Diverse Workforce
æ  Privacy Issues
æ  Compensation & Beneﬁts
æ  Managing Disciplinary Issues
æ  Terminating Employee
æ  Exit Interview
æ  Action Plan
Program Outline HR for Non HR
Managers
2-Days
N-HRNHR
•  HR Professionals
•  New HR Managers
70

Implementing 5S at Work workshop is filled with exercises and role-playings on how 5S can be implemented in
various office environments. The exercises and role-playings are aimed to have participants to straightforwardly
relate the 5S philosophy to the real situations that they encounter at the office.
Implementing 5S at Work
Program Overview
71

Professionals who are responsible to enhance the productivity of their team or unit.
Program Outline Implementing
5S at Work
2-Days
N – I5SAW
æ  What is 5S?
æ  The 5S Principles
æ  Resistance to 5S
æ  Beneﬁt of 5S
æ  Implementing 5S in the Organization
æ  Managing 5S by Setting Standards
æ  Managing 5S by Maintaining Standards
72

Program Overview
Leadership Communication Toolkit Using NLP
73

The objective of this program is to inspire and to equip the participants with the knowledge and techniques
on how to become an eﬀective leader through Neuro-Linguistic Programming (NLP). By using NLP, it is
expected that they can complete their leadership qualities and perform in that role successfully.
After the training they can manage themselves better as leaders, can lead and manage their team eﬀectively
thus achieve better results and productivity for the organization.

Program Outline
æ  Managing Self
æ  Introduction to NLP Self Management
•  How to set eﬀective and achievable outcomes
•  NLP Communication Models
•  Understanding self learning systems (Visual, Auditory, Kinesthetic, Digital
Auditory) and how to maximize the results
•  4 Learning Stages
•  Habit & Anchor
•  Presupposition
•  Modeling
æ  Leadership Communication
•  Building rapport eﬀectively
•  Pacing-Leading
•  Matching & Mirroring
•  Framing & Reframing
•  Meta Model
74

Leadership
Communication
Toolkit Using
NLP
2-Days
N - LCNLP

Program Outline
æ  Leadership
•  Coaching & Counseling
•  5 Leadership Capitals
•  4 Leadership Authorities
•  3 Leadership Basic Actions
•  Servant Leadership
75

Leadership
Communication
Toolkit Using
NLP
2-Days
N - LCNLP
Any Supervisors, Assistant Managers, Managers and Team Leaders who need to lead their daily role.

Leadership Development Program
Program Overview
76

This program is speciﬁcally developed to help newly promoted (as well as existing) manager to develop their
leadership capabilities & skills. Developing their leadership potentials that will enable them perform and
accomplish their (new) role as leader manager.
Those are qualities that this program try to introduce and to develop to any new leaders. This 3-day program
will help participants in building their presence and abilities to create vision and rally others to commit to it.

æ  Understanding strategies to identify personal strengths
æ  Building shared vision
æ  Leader s role in team. Leading. Facilitating ideas.
æ  Understanding leadership
æ  Building trust
æ  Understanding and managing change
æ  Managing time
æ  Managers vs. Leaders
æ  Understanding types of thinking
æ  Understanding and exercising the power of inﬂuence in leadership
æ  Managing relationships
æ  Systematic problem solving process fundamental
æ  The basic of strategic planning
æ  Supervising & delegating tasks
Leadership
Development
Program
3 Days
E-LDP

Program Outline

æ  Giving feedback. Communicating constructive criticism
æ  Understanding non-verbal communication through body language
æ  Managing meeting
æ  Exercising presentation skills
æ  Personal development
æ  Conclusion
Leadership
Development
Program
3 Days
E-LDP
• Newly promoted supervisor/manager
• Existing supervisor/manager
Who want to enhance their eﬀectiveness through leadership and management skill training
78

Program Outline

Motivating Skill for (New) Team Leaders & Managers
Program Overview
79
This one-day workshop will help new and existing supervisors, managers, and team leaders create engaging,
loyal, and energized workplace. Understanding what their team want and giving them opportunities to
become the real stars as they are expected to be

Program Outline
Motivating Skill
for (New) Team
Leaders &
Managers
1-Day
E - MSTM
æ  Exploring Motivation
æ  Supervising and Motivation Approaches
æ  Theories of Motivation
æ  Goal Setting as Part of Motivation
æ  Personal Values Roles as Motivators
æ  Creating Motivational Work Atmosphere
æ  Case Study
80
•  New and Existing Supervisors, Managers and Team Leaders
Who want to create engaging, loyal and energized workplace

Negotiation Skill for Professionals
Program Overview
81

Negotiating is a fundamental fact of life. Whether you are working on a project or fulﬁlling support duties, this
workshop will provide you with a basic comfort level to negotiate in any situation. This interactive workshop
includes techniques to promote eﬀective communication and gives you techniques for turning face-to-face
confrontation into side-by-side problem solving.

Program Outline
82

Negotiation
Skill for
Professionals
2 Days
E-NSP
æ  Introduction to negotiation
æ  What is negotiation
æ  Key attributes of good negotiator
æ  Preparing documentation and selecting a place for negotiation
æ  Self-presentation in negotiation (small-talk, attire, ﬁrst impression, etc.)
æ  Establish common ground and how to use ground rules
æ  Bargaining stage
æ  Obstacle to mutual gain and how to turn them
æ  Dealing with negative emotions
æ  Closing phase
æ  Solution types
Any professionals who want to develop and to sharpen their negotiation ability in a professional setting.

Problem Solving & Decision Making
Program Overview
83
Everyone of us deals with problems and has to make decisions every single day in our life. From the moment we open
our eyes in the morning until we go to sleep at night, we have to solve problems that come to our way and have to
make decisions. For both our personal and professional lives.
This Problem Solving & Decision Making workshop will help any professionals in recognizing problems, identifying
solutions together with the appropriate steps and tools for it. This program will also help participants in making better
and structured solutions on their problems.

Problem
Solving
And
Decision
Making
2 – Days
N - PSDM
æ  Defining a problem
æ  Different types of decisions
æ  The difference between facts & information
æ  Common decision making mistakes & traps
æ  Problem Solving Model
æ  Problem Solving Tools
æ  SWOT Analysis
æ  Analyzing & selecting solutions
æ  Making a decision
æ  Planning & organizing a solution
æ  Exercises & Case Study
Any professionals who want to have a better problem solving process supported by a better decision
making process that lead to better results, applicable in their professional and personal lives.
Program Outline

Positive Mindset at Workplace
Program Overview
85
This training program is speciﬁcally designed to equip you with ways to evaluate your career, and facilitate you to
develop the motivation to be progressive person who actively contributes in creating positive vibe at the workplace.
This training program also designed to help you identify and manage de-motivating issues as part of your challenges
to stay positive and to continuously drive your best self actualization for your career advancement.

Positive
Mindset at
Workplace
1 – Day
N – PMW
æ  The essence of positive mindset
æ  Spiritual being versus material being
æ  The Law of Principle and Process
æ  The barriers to be positive people
æ  The road to be actualized person at the workplace
æ  Creative way to manage satisfaction and dissatisfaction
at work
Any professionals at any levels and new Managers and Supervisors who want to develop and to sharpen
their positive mindset in a professional setting.
Program Outline

Strategic Planning for Professionals
Program Overview
87

It is important that you and the people who work with you know the direction where your company is heading.
Otherwise each of you will develop your own plan and prioritize based on your individual silo that will most
probably head for nowhere. Building a strategic plan that inline with your organization vision, missions, and
values will get everybody on board heading to the same direction. Diverging the energy. Synergize.
This two-day program will help you build a strategic plan that you and your colleagues can relate to. Help you to
describe what you want to do and get other where you want to go. Together.

88

Program Outline Strategic
Planning for
Professionals
2-days
E - SPP
æ  Identify your personal learning objectives
æ  Understanding Strategic Planning
æ  Identifying Organization Values
æ  Designing Organization Vision
æ  Constructing Organization Mission
æ  Performing A SWOT Analysis
æ  Setting Goals
æ  Assigning Roles, Responsibilities and Accountabilities
æ  Gathering Support for The Plan
æ  Making the Change
æ  Exercise: Presenting Strategic Plan
Who are responsible in developing strategic planning for their organization

Self Esteem & Assertiveness for Professionals
Program Overview
89

Being conﬁdent at work is essential for any professionals. A good dose of healthy self-esteem can lead a professional to
opportunities that may expand his/her career. It is one of the key requirements to success. Combined with the ability to
approach other in order to make them do or achieve what he/she wants it is truly an important quality of a professional.
This one-day workshop will equip participants with techniques that can help them improve their perception of their
self-worth followed by techniques on how they can approach people to get what they want. Professionally.

90

Program Outline
Self – Esteem &
Assertiveness
for
Professionals
1-Day
N - SEAP
æ  What is Self ‒ Esteem?
æ  What are some of the things that affect our Self-Esteem?
æ  Improving Self ‒ Esteem
æ  Building Self ‒ Esteem
æ  Create Self ‒ Confidence through their appearance and first impression
æ  Increasing Self ‒ Esteem
æ  Esteemed Confidence
æ  The Power of Thought
æ  Ask for What You Want
æ  Create What You Want
Who want to improve their perception and their self-worth

Selling Skills – Smart Selling for All Professionals
Program Overview
91
High performing sales professionals are the ones who can identify potential customers needs, and able to
persuade customers to responds favorably that will result mutual agreement between the buyer and seller.
These high performing sales professionals know in order to reach the ﬁrm mutual agreement, they have to
meet the customers needs.
Through this 2-days workshop, participants will enrich their knowledge on the concept of customer focused
selling and also explore the techniques and strategies that will beneﬁt their professional as a sales person.

Selling Skills –
Smart Selling
for Any
Professionals
2 – Days
N - SSP
æ  Essential Selling Skills
æ  The Sales Cycle (Initiate - Build - Manage - Optimize)
æ  Framing Success
æ  Setting Goals with SPIRIT!
æ  Path of Eﬃciency
æ  Customer Service
æ  Enhancing Your Sales
æ  Making Connections
æ  Ten Major Mistakes
æ  Finding New Client - Build Your Network
Any professionals who want to enrich their knowledge on sales and the the concept of customer focused
selling and also explore the techniques and strategies that will beneﬁt their professional as a sales person.
Program Outline
92

Social Media Strategy
Program Overview
93
In the future, the world of social media along with the corporations could not be separated and it would
be better to have a dedicated social media function under the organization, thus it will lower the cost.
Having social media experts outside your companies will only sacriﬁced your annual budget. Social
media skills nowadays are mandatory for every marketing and communication division.
This program will cover the basic and sophisticated skills and manner needed as social media user
in company, until how to develop creative social media campaign and how to build evaluation report of
your company s social media activity.

Social Media
Strategy
2 – Days
N - SMS
æ  Social Media 101
æ  Marketing, Sales, Branding,
æ  Public Relations,
æ  Digital Media, and Online Marketing
æ  Social Media Strategy (Branding & Campaign)
æ  Content Production
æ  Social Media Report and Insight
Any professionals who want to enrich their knowledge on social media strategy and the the concept of
digital branding focused social media and also explore the techniques and strategies that will beneﬁt their
professional as a Marketing, Branding & Communication Professional Team.
Program Outline
94

How a person manages their time dictates how many they can get the right things done in their personal and
professional life. This course will help participants how to optimize their time management in dealing with so many
daily life activities they have to get done. At the end of the course, the participants will learn how to schedule their
time more eﬀectively, how to stay on track and how to prioritize (more) important things. Keeping everything in
balance and stay productive.
Time Management for (New) Managers & Leaders
Program Overview
95

Program Outline
Time
Management
for (New)
Managers &
Leaders
2-Days
E-TMML
Any professionals who want to develop and improve their time management in their personal and
professional life
96

æ  Setting life s goals.
æ  Recognizing individual time-wasters.
æ  Developing schedule.
æ  Prioritizing.
æ  Breaking indecision, procrastination, and other negative habits.
æ  Managing activities.
æ  Establishing boundaries and No situation.
æ  Balancing life activities.

Our Programs in 2018
Program Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Business Writing Skills
Available only in Special Schedule Arrangement, On ‒ Demand Class & In ‒ House Training format
Business Plan Development
for Professionals Available only in Special Schedule Arrangement, On ‒ Demand Class & In ‒ House Training format
Budgeting Skills for
Professionals Available only in Special Schedule Arrangement, On ‒ Demand Class & In ‒ House Training format
Change Management for
Professionals 17 ‒ 18 7 ‒ 8 2 ‒ 3 11 ‒ 12 5 ‒ 6 7 ‒ 8
Communication Skills for
Supervisors/Managers 7 ‒ 8 11 ‒ 12 6 ‒ 7 8 ‒ 9 10 ‒ 11 5 - 6
Comprehensive Business
Case Development 22 - 23 12 ‒ 13 7 ‒ 8 9 ‒ 10 17 -18 12 -13
Coaching & Counseling for
Managers & Team Leaders Available only in Special Schedule Arrangement, On ‒ Demand Class & In ‒ House Training format
Creative Career
Development
Available only in Special Schedule Arrangement, On ‒ Demand Class & In‒ House Training format
Creative Stress
Management for
Professionals
Customer Relationship
Management Available only in Special Schedule Arrangement, On ‒ Demand Class & In ‒ House Training format
97

Effective Customer Service
Effective Complaint
Handling for Front Liners &
Managers
15 ‒ 16 5 ‒ 6 7 ‒ 8 9 ‒ 10 3 ‒ 4 5 - 6
Effective Public Speaking for

Emotional Intelligence for
Essential Supervisory Skills
for (New) Supervisors/
Managers
Essential Leadership &
Managerial Skills for (New)
Managers & Team Leaders
Finance for Non ‒ Finance
Managers 17 ‒ 18 7 ‒ 8 2 ‒ 3 11 ‒ 12 5 ‒ 6 7 ‒ 8
High Impact Presentation
Skills 5 ‒ 6 9 ‒ 10 4 ‒ 5 6 ‒ 7 8 ‒ 9 3 ‒ 4
HR Management
Fundamentals 15 ‒ 16 5 ‒ 6 7 ‒ 8 9 ‒ 10 3 ‒ 4 5 - 6
98

HR Management
Fundamentals 15 ‒ 16 5 ‒ 6 7 ‒ 8 9 ‒ 10 3 ‒ 4 5 - 6
HR for Non HR Managers
Implementing 5S at Work
Leadership Communication
Toolkit using NLP 17 ‒ 18 7 ‒ 8 2 ‒ 3 11 ‒ 12 5 ‒ 6 7 ‒ 8
Leadership Development
Program Available only in Special Schedule Arrangement, On ‒ Demand Class & In ‒ House Training format
Motivating Skills for (New)
Team Leaders & Managers Available only in Special Schedule Arrangement, On ‒ Demand Class & In ‒ House Training format
Negotiation Skills for
Professionals 5 ‒ 6 9 ‒ 10 4 ‒ 5 6 ‒ 7 8 ‒ 9 3 ‒ 4
Problem Solving & Decision
Making 7 ‒ 8 11 ‒ 12 6 ‒ 7 8 ‒ 9 10 ‒ 11 5 - 6
Positive Mindset at
Workplace Available only in Special Schedule Arrangement, On ‒ Demand Class & In ‒ House Training format
Strategic Planning for
99

Self Esteem & Assertiveness
for Professionals Available only in Special Schedule Arrangement, On ‒ Demand Class & In ‒ House Training format
Selling Skills ‒ Smart Selling
for Any Professionals Available only in Special Schedule Arrangement, On ‒ Demand Class & In ‒ House Training format
Time Management for
Supervisors & Managers 15 ‒ 16 5 ‒ 6 7 ‒ 8 9 ‒ 10 3 ‒ 4 5 - 6
Communication Skills for
Project Managers/leaders 24 ‒ 25 14 ‒ 15 2 ‒ 3 11 ‒ 12 19 ‒ 20 14 - 15
Project management for
Non Project Manager 22 ‒ 23 12 ‒ 13 7 ‒ 8 9 ‒ 10 17 ‒ 18 12 ‒ 13
Professional Project
Management 15 ‒ 17 5 ‒ 7 5 ‒ 7 2 ‒ 4 14 ‒ 16 2 ‒ 4 6-8 3 ‒ 5 8 ‒ 10 5 ‒ 7 3 ‒ 5
100

2011 2013 2015 2016
How We Deliver The Training…
30%
LECTURE EXERCISE/ROLE PLAYING
40%
Through active participation, mini presentation, group discussion, experience- sharing, fun related
games and quiz, personal and group work exercises, presentation and evaluation. Participants will
actively involve in exploring discoveries and engaging the discussions presented in this program.
DISCUSSION
30%
101

102

Our Corporate Clients
æ  ABM Investama, Tbk
æ  Agincourt Resources, PT
æ  Aksion Asset Management, PT
æ  Altus Logistics
æ  Amway Indonesia, PT
æ  Andalan Furnindo, PT
æ  Asphalt Bangun Sarana, PT
æ  Astra Honda Motor, PT
æ  Asuransi Allianz Life Indonesia
æ  Asuransi Jiwa Generali Indonesia
æ  Australian Embassy Jakarta
æ  Badan Penyelenggara Jaminan Sosial ‒ BPJS
æ  Bahan Pembinaan Usaha Indonesia (Persero)
æ  Bank ANZ Indonesia
æ  Bank BCA Syariah
æ  Bank BTN
æ  Bank BTPN
æ  Bank CIMB Niaga
æ  Bank Commonwealth
æ  Bank ICBC Indonesia
æ  Bank Indonesia
æ  Bank Maybank Syariah
æ  Bank Mega
æ  Bank OCBC NISP
æ  Bank QNB Kesawan
æ  BASF Indonesia
æ  Bauer Pratama Indonesia, PT
æ  Becton Dickinson Indonesia Ltd
æ  Beiersdorf Indonesia, PT
æ  Berlian Sistem Informasi, PT
æ  Bhanda Ghara Reksa (Persero)
INDONESIA INDONESIA

103

æ  Bitzer Compressors Indonesia, Tbk.
æ  Carl Zeiss
æ  Chandra Asri Petrochemical, Tbk.
æ  Charles Taylor plc
æ  Cipta Kridatama
æ  Citra Rasa Prima
æ  Daya Adicipta Mustika ‒ Daya Group
æ  East Jakarta Industrial Park
æ  Eastspring Investment
æ  EATIKI (QRaved)
æ  Farpoint Indonesia
æ  FMC Health & Nutrition
æ  Freeport Mc-MoRan Inc.
æ  Fortune Indonesia
æ  Gemalto Smart Cards Indonesia, PT
æ  Generali Indonesia, PT
æ  Givaudan Indonesia
æ  GrabTaxi Indonesia
æ  Grahaniaga Tatautama, PT

104

æ  Growth Asia Foundry, PT
æ  Happy Hearts Indonesia
æ  HERO Supermarket, Tbk
æ  Hitek Nusantara Oﬀ Shore
æ  Home Credit Indonesia, PT
æ  IKEA Indonesia
æ  Indesso Niagatama
æ  Indonesian International Education Foundation (IIEF)
æ  Indosat Ooredoo, Tbk
æ  Integrated Healthcare Indonesia, Tbk
æ  International Recovery
æ  Ivo Mas Tunggal ‒ Sinarmas Group
æ  Jakarta Centre for Law Enforcement Cooperation(JCLEC)
æ  Jakarta International Container Terminal (JICT)
æ  JAPFA Foundation
æ  Jardine Lloyd Thompson
æ  JasAero Engineering Services
æ  Jasa Marga (Persero)
æ  Jaya Digital Media, PT
INDONESIA
INDONESIA

105

æ  Jebsen & Jessen SEA
æ  JLC Sourcing & Services Ltd. Indonesia
æ  Johnson & Johnson
æ  KBC Advanced Technology
æ  K-Swiss International Manufacturing Ltd, Indonesia
æ  Kaltim Prima Coal
æ  KAO Indonesia, PT
æ  Katapedia Indonesia
æ  Kawi Agung Kencana
æ  KBC Advanced Technologies
æ  Kino Indonesia, PT
INDONESIA

106

æ  Kiroyan Partners
æ  Komatsu Limited
æ  Kompas Gramedia
æ  Krida Pujimulyo Lestari, PT
æ  Lexus Indonesia
æ  Martina Berto, Tbk. ‒ Martha Tilaar Group
æ  Mead Johnson Indonesia
æ  Mercedes-Benz Indonesia, PT.
æ  Metrodata Electronics, Tbk
æ  Mifa Bersaudara, PT.
æ  Multi Adiprakarsa Manunggal, PT ‒ KartuKu
æ  Mundipharma Healthcare Indonesia, PT
æ  USG Boral
æ  Vale Indonesia
INDONESIA

Indonesia’s
People Development
Specialist
Foster & Bridge Indonesia focuses its
services in Indonesia people
development programs.
Professional Development
One-Stop-Shopping
Foster & Bridge Indonesia oﬀers a wide range
of management development programs for
professionals to choose.
Professional Training Organizer
with High Quality Delivery
Foster & Bridge Indonesia team are training &
development professionals who work in T&D
business for many years. We believe that
training program is not only about learning
and sharpening skills. It s about customer
experience.
Professional & Highly Qualified
Facilitator
Foster & Bridge Indonesia facilitators are
selected ones. They are practitioners with
hands-on experience in their respective ﬁeld.
They are passionate people who love to share
with others.
107

Why Foster & Bridge Indonesia

Contact Person
Nadya Sahistya (Nadya)
nadya.sahistya@fosterandbridge-id.com
Maulidha Oktaviani (Lidha)
maulidha.oktaviani@fosterandbridge-id.com
Sarah Halimi (Sarah)
sarah.halimi@fosterandbridge-id.com
www.fosterandbridgeindonesia.com
Office
Main Representative Oﬃce
Menara Palma, 12th Floor
Jl. H.R Rasuna Said Kav.6
Kuningan, Jakarta Selatan 12950
Indonesia
Phone +62 21 2939 1228
Fax +62 21 2939 1111
Images by 123RF Photo Stock
108

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