Foster & Bridge Indonesia 2020 - Training Directory

N U R T U R I N G | E L E V A T I N G | C O N N E C T I N G
TRAINING
DIRECTORY
2020
F o s t e r & B R I D G E I N D O N E S I A

WE ARE HERE
F O R M A S I B I N A I N T E R A K S I , P T
Foster & Bridge Indonesia is proud to open our business here in Indonesia.
It is our passion and calling to serve and to work with you in human capital development area.
We are looking forward to working with you in improving Indonesia professional values and community.
This is our profile.
W H E R E W E
A R E N O W
A company is an
association or collection
of individuals, whether
M A R K E T I N G
& P R O M O
A company is an
O U R
T A R G E T
A company is an
C O M P L E X
I D E A S
A company is an

ABOUT US
Foster & Bridge Indonesia began its activities in 2012 as a training
and development company under license from the Foster & Bridge
brand.
Foster & Bridge Indonesia focuses on serving individuals and
corporations by developing their human capital, thus enabling them to
face competition and new challenges.
Highly qualified facilitator professionals, who love to share their
expertise in various fields of business in order to enrich other, are the
ones who deliver Foster & Bridge Indonesia programs.
The values and philosophies of Foster & Bridge Indonesia are
composed of Nurturing, Elevating and Connecting the Indonesian
society and its
professional developments.
F O S T E R & B R I D G E I N D O N E S I A

Foster & Bridge Indonesia is part of Formasi Accoladia
Group that focuses on the professional development
business in Indonesia. We are supported by highly
qualified professionals in Training & Development and
T&D Management fields. We are also supported and
professional facilitating team with actual hands-on
working experiences in their respective fields.
Our Business Group
FORMASI ACCOLADIA
GROUP

Our facilitating partners are one of the kind. They are passionate
professionals and very well experienced in their field. Foster &
Bridge Indonesia values and appreciates professional facilitators who
really have passion in their field and in sharing their knowledge,
wisdom, and experiences with other. That what makes us different.
Our facilitators share from their heart.
Our operation team are professionals in training operation &
management. They have years of experiences in delivering
professional development services to professionals and corporates
clients.
Please do get to know more about them.
Hear what they have to say about you, your professional and your
organization development.
OUR TEAM
80%
80%

F E A T U R E D F A C I L I T A T O R
JANSEN TANUDJAJA
CORPORATE STRATEGY
Jansen is a certified finance professional with more than 15 years experiences in Finance-
Accounting-Tax, Corporate Budget, Business Process, Business Development, Investment
and Corporate Finance areas. His portfolio are related to funding/financing, investment
analysis, certification project (ISO, SNI), financial modeling and scenario analysis.
Jansen has worked in property, manufacturing, plantation, mining, shipping, trading,
consultancy and hospitality businesses.
MY
EXPERTISE
AREAS
BUSINESS PLAN
CORPORATE FINANCE
MANAGEMENT

IMUNG HIKMAH
COMMUNICATION SKILLS
A seasoned trainer, Imung is a Certified NLP Practitioner. She holds other certifications
such as: Accredited Facilitator/Assessor for Myers Briggs Type Indicator (MBTI) Tools, and
Accredited Trainer for the 7 Habits of Highly Effective. People.
Imung has delivered series of communication trainings in the business communications,
leadership, cross-cultural communication, presentation skill, interpersonal skill, body
language and personal branding areas for professionals and organizations in Jakarta or
abroad.
MY
EXPERTISE
AREAS
PRESENTATION SKILLS
LEADERSHIP & SOFT SKILLS
MANAGEMENT

JUNED ADI WIBOWO
FINANCE & ACCOUNTING SYSTEM
Juned has more than 18 years of experience as a financial professional. He has the
credential working a prominent international Public Accountant organization. He had also
worked in investment boutique company where he took the role as a financial advisor on
the company’s clients at the time.
Currently, he is working with a well-known property holding company, Restyle
Development as the Head of Corporate Division where the one of his responsibilities is to
be the Finance Director in one of its subsidiaries.
MY
EXPERTISE
AREAS
CORPORATE STRATEGY & PLANNING
BUSINESS PLAN DEVELOPMENT
FINANCE MANAGEMENT

UBAYDILLAH ANWAR
EMOTIONAL INTELLIGENCE
With more than 12 years of experience in training programs as a full
time facilitator, Ubay has had vast experience in facilitating various
training and workshop programs in capacity building areas, such as
mental recovery program, emotional & spiritual quotient, writing skills,
complaint handling, communication skills, and negotiation skills.
Over the years, he has been facilitating workshops in many
organizations, such as International Labour Organizations (ILO), PT.
Krakatau Steel, PT. Palyja, PT. Nettle Indonesia. He owns ILO
certification on soft skill training facilitation.
MY
EXPERTISE
AREAS
PRESENTATION SKILLS
SPIRITUAL QUOTIENT

DONNA PURNAMA
MOTIVATION SKILLS
Donna has 14 years of experience as a training managers professionals. She has the
chance to share her passion in assisting professionals to find their potentials and
bring their best into their work and career.
Over these years, she has worked for several companies, mostly in services and
hospitality industries. As a professional trainer, her portfolio is in the areas of of
communication and presentation skills, service excellence, motivational subjects,
team work, soft skills, and more.
MY
EXPERTISE
AREAS
NEGOTIATION SKILLS
SERVICE EXCELLENCE

MOHAMMAD YUNUS
GENERAL MANAGEMENT & HUMAN RESOURCES
Yunus is a highly experienced HR & People Development professional with more
than 25 years of experience working with people day in day out. His strengths are
in organizational development & effectiveness, performance management, and
learning & talent management.
As a professional trainer, his portfolio programs that include HR management,
communication, leadership, management, coaching & counseling, TTT and
operations.
MY
EXPERTISE
AREAS
EMPLOYEE RELATIONS
NLP & GRAPHOLOGY

WINDY LABAIKA
SOCIAL MEDIA MANAGEMENT & PLANNING
Windy has started her career early on youth engagement and social media strategy.
She has been involved in various dimension of brand development. Her portfolio
included managing digital assets, social media brand management & measurement
strategies.
With Foster & Bridge Indonesia, she develop the program on social media strategy,
and social media brand management, which she partners with Gita.
MY
EXPERTISE
AREAS
DIGITAL ASSETS MANAGEMENT
DIGITAL BRANDING STRATEGIES
SOCIAL MEDIA ANALYTICS

INDRA PRAMUDIANA
Indra is a certified Project Management Professional and an experienced facilitator
with specialization in institutional start-up projects. Indra working experiences
ranging from operation management, program development, marketing, system
development and professional development areas.
His programs at Foster & Bridge Indonesia are focused on the new workforce
preparation and development as well as managerial and supervision skills for (new)
managers and supervisors.
MY
EXPERTISE
AREAS
PROJECT MANAGEMENT
OPERATION DEVELOPMENT & MANAGEMENT
STRATEGIC MANAGEMENT

STEFANUS ARYAWAN
CORPORATE & STRATEGY PLANNING
Stefanus is a seasoned professional executive with more than 18 years of
experience with various organizations and industries. His experiences ranging from
strategic management to operation management such as finance and accounting,
information technology, legal and human resources.
His programs at Foster & Bridge Indonesia will focus on the business strategy and
strategic management subjects.
MY
EXPERTISE
AREAS
BUSINESS STRATEGIES DEVELOPMENT
STRATEGIC MANAGEMENT
CORPORATE DECISION MAKING STRATEGIES

FERUZE SHUIB
COMMUNICATION SKILLS
More than 15 years Feruze has worked in professional development programs in
Banking, Oil and Gas, Manufacturing, Financial Services, Aeronautics, Engineering,
Hospitality Services, and Telecommunications fields. He speaks Malay, Thai, and
English.
As a facilitator, trainer, and a coach, his program with Foster & Bridge Indonesia is
focused on professional development, all levels of communication skills,
presentation skills, public speaking skills, leadership skills, and other soft skills
development programs.
MY
EXPERTISE
AREAS
PRESENTATION SKILLS
PUBLIC SPEAKING

Foster & Bridge Indonesia is supported by Foster & Bridge’s
My-Leaps service.
My-Leaps is Foster & Bridge Learning Platform Support
(LEAPS), enabled support Foster & Bridge Group’s
professional training programs. It is specifically designed for
Foster & Bridge Alumni and available 24/7.
My-Leaps serves the purpose of Learning Platform Support, It
features easy access repository, where My-Leaps registered
members revisit the supporting materials using their desktop
browsers or mobile gadgets.
From now on, all Foster & Bridge Indonesia alumni can always
access their training materials everywhere.
Anytime.
FOSTER & BRIDGE
E-LEARNING PLATFORM SUPPORT

WORKSHOP
PROGRAM
Foster & Bridge Indonesia offers both public and in-company workshop
programs. Professional and corporate clients may choose which program suits
their interest and preferences. Our facilitating and workshop operation team
are experienced professionals in delivering both public & in-company
programs.
For in-company programs, our team can customized the program and use your
company or organization case study in the workshops. A report will also be
made for this kind of program. It is our passion to deliver best and meaningful
professional development programs to our clients and human capital
development partners.

Business Writing Skills
Business Plan Development for Professionals
Budgeting Skills for Professionals
Change Management for Professionals
Coaching & Mentoring for Managers & Team Leaders
Communication Skills for Supervisors/Managers
Comprehensive Learning & Development Management
Comprehensive Financial Modeling (using Excel) for Finance Professionals
Coaching & Counseling for Managers & Team Leaders
Creative Career Development
Creative Stress Management for Professionals
Customer Relationship Management
Effective Customer Service
Effective Complaint Handling for Front Liners & Managers
21
24
26
29
32
35
38
40
44
47
49
51
54
57
LIST OF OUR PROGRAM

Effective Public Speaking for Professionals
Emotional Intelligence for Professionals
Essential Supervisory Skills for (New) Supervisors/Managers
Essential Leadership & Managerial Skills for (New) Managers & Team Leaders
Finance for Non – Finance Managers
High Impact Presentation Skills
Highly Effective Facilitating Skills
HR Management Fundamentals
HR for Non HR Managers
Implementing 5S at Work
Leadership Communication Toolkit using NLP
Leadership Development Program
59
62
64
67
71
73
76
79
81
83
85
88
LIST OF OUR PROGRAM

Motivating Skills for (New) Team Leaders & Managers
Negotiation Skills for Professionals
(Advanced) Negotiation Skills for Professionals
Problem Solving & Decision Making
Positive Mindset at Workplace
Self Esteem & Assertiveness for Professionals
Selling Skills – Smart Selling for All Professionals
Social Media Strategy
Strategic Planning for Professionals
Time Management for Supervisors & Managers
Communication Skills for Project Managers/Leaders
Project Management for Non Project Managers
Project Management Professionals
91
93
95
97
99
101
103
105
107
109
111
115
118
LIST OF OUR PROGRAM

Business writing is one of the essential skills in the workplace,
an absolute necessity for those who work in the business world.
An excellent business-writing can save productive hours in he
making, avoids unnecessary misunderstanding and crisis, and
conveys powerful message to the readers/stakeholders in the
company. It will support the effective and efficiency of
communication processes.
The workshop is designed to involve participants actively with
many practical writing exercises done in a fun-educational
environment using adult- learning principles.
B US I N E S S W R I T I N G S K I LLS
P R O G R A M O V E R V I E W
Foster & Bridge Indonesia | 21

• Achieving Success with Effective Business Communication (Writing)
• Understanding the principles, rules and guidelines of business
communication
• Understanding personal writing style vs. style of writing
reports on demand
• Common mistakes and failures that usually occurs in the
writing
• The do’s and don’ts of writing email, memo, minutes of
meeting, report and proposal
• The role of emotional and social quotients in writing process
• Writing Techniques: The Preparation Stages
• Establish primary aim and objective of the writing
• Identifying the readers’ characters, expectations and needs,
behavior, and knowledge
• Selecting and filtering the source materials for your writing,
and sorting based on the principle of JIS (Justify, Importance,
Simplify)
• Planning the structure of the writing (MIF - Most Important
First)
2 - D a y s ( 1 4 H o u r s )

2 - D a y s ( 1 4 H o u r s )
• Writing Techniques: The Writing Stages
• Applying steps of writing process (Structure, clear & concise
content, expression and context of business writing)
• Crafting brief yet powerful messages
• Crafting messages for electronic media
• The use of visual media aids
• Applying professional business standards in the writing
process
• Writing in Action
• Writing Techniques: The Editing Stages
• Words and its power ‒ how to use clear, concise and
powerful words to convey your messages
• Practice to perfection
Recommended Participants:
Any professionals who are willing to improve their skills of business
writing

This two-day course is designed for business owners,
entrepreneurs, and professionals in general who are ready to
create a business plan.
All the essential steps are covered, including drafting the
original document; identifying the audience; gathering
information; researching; describing product plans; and
marketing, sales, and accounting terms.
Participants will be prepared to simulate their business plan.
B US I N E S S P LAN
D E V E LOP M E N T

B US I N E S S P LAN D E V E LOP M E N T
2 - D a y s ( 1 4 H o u r s )
• What is Business Plan for?
• A General Business Plan Framework
• Identifying Your Audience
• Gathering & Analyzing Information
• Defining Your Company
• Getting to Work
• Creating a Marketing Strategy
• Creating the Sales Plan
• Developing Financial Projection
• Putting It All Together
Any Professionals & Entrepreneurs and Business Owners who are ready
to create a business plan.

Being in managerial position and level it is essential for every
leader understands the strategic financial aspects of their
activities. With this understanding, it is expected that every
manager can design and formulate the fittest annual budget
plan for their unit and organization as a whole.
Having budgeting skills will enable them to perform well in any
of their works and assignments, and will definitely be reflected
in their organization bottom line.
Start preparing your corporate budget process now and better
execute your next year’s programs.
B UD G E T I N G S K I LLS
F OR P R OF E S S I ON ALS

B UD G E T I N G S K I LLS F OR P R OF E S S I ON ALS
2 - D a y s ( 1 4 H o u r s )
• What is Budgeting? Corporate Budgeting?
• Fundamental of Budgeting
• Budgeting Objective
• Forecasting Process
• Budget Cycle
• Budget Method and Analysis
• Horizontal Analysis
• Vertical Analysis
• Trend Analysis
• Ratio Analysis
• Financial Ratio & Analysis used in Budgeting
• Liquidity Ratio
• Activity Ratio
• Profitability Ratio
• Leverage Ratio

B UD G E T I N G S K I LLS F OR P R OF E S S I ON ALS
2 - D a y s ( 1 4 H o u r s )
• Monitor Budget Performance
• Projected Financial Statement
• AFN (Additional Fund Needed)
• Introduction to Capital Budgeting
• Payback Period (PP)
• Net Present Value (NPV)
• Profitability Index (PI)
• Internal Rate of Return (IRR)
Any Professionals, Supervisors, Unit Leaders & Managers who are
responsible in developing their unit or corporate budget.

Change is as inevitable in business as it is in our life. Changes
are ever-present and are affecting us as well as demanding our
capability to respond for our continuity. And to be able to deal
with change, it is important that we embrace, strategize, and
manage these changes. Both in individual and organizational
levels.
This workshop will help professionals in planning and
implementing change management and its initiatives.
C H AN GE M AN AGE M E N T

C H AN GE M AN AGE M E N T F OR P ROF E S S I ON ALS
2 - D a y s ( 1 4 H o u r s )
• Understanding Change Management Foundation
• Understanding the organization and its culture
• Understanding change and what comes with it
• Change Management models
• Understanding the drive factors of the need to change
• Identify internal and external forces of change
• Emotional intelligent at work
• Managing Changes
• Assessing the impact of change
• How much is the cost of change if resisted or failed?
• Examining the human factors in managing change: key
communications issues
• Process model of changes in projects and in the team
• Using Change Management Tools (what works what does
not work)
• Managing the transition necessary for coping with change
• Managing positive and negative reaction to change
• Taking charge and commitment to change

C H AN GE M AN AGE M E N T F OR P ROF E S S I ON ALS
2 - D a y s ( 1 4 H o u r s )
• Change Management Strategy
• Communication for successful transformation
• Understanding styles of communication as tool in managing
change
• Balancing demands on management/client goal, resources
and time
• Developing “Change is Great!” Mindset
• Adapt the right attitudes and practices
• Implementing & Communicating the changes
• Discovering your strategy in managing change successful
Any Professionals who are responsible in planning and implementing
change management in their organization

Managers are naturally expected to be able to take the role as
coaches or mentors for their subordinates. Being a coach or
mentor involves being able to take the broader view.
Good managers who can give both supportive and challenging
opportunities as well as giving guidance towards their
subordinates, which essentially stepping into the roles as coach
and/or mentors, can stimulate a well-oiled team that can
effectively carry and deliver tasks.
C OAC H I N G & M E N T ORI N G
F OR M AN AG E R S &
T E AM LE ADE RS

C OAC H I N G & M E N T ORI N G F OR M AN AGE RS & T E AM LE ADE RS
2 - D a y s ( 1 4 H o u r s )
• Defining coaching and mentoring
• What is Coaching
• What is NOT Coaching
• Why coaching matters?
• Coaching assessment review
• Self-assessment to look at your current coaching levels
• Interpersonal communication skills
• Getting better with communication
• Probing technique
• Active listening
• Critical coaching skills
• Helping, Mentoring, Teaching, Challenging

C OAC H I N G & M E N T ORI N G F OR M AN AGE RS & T E AM LE ADE RS
2 - D a y s ( 1 4 H o u r s )
• Learning styles and principles
• Adult learning principles
• The benefits/consequences matrix
• Skills involved in coaching
• Identify sets of coaching skills
• The coaching model
• Four steps into common coaching models
• Giving effective feedback
• Six elements of effective feedback.
• Coaching problems and solutions (Case Study &
Discussions)
Any existing & future Supervisors, Managers & Team Leaders who wish
to perform and to deliver better performance at their organization.

Communication skills in one of the most important skills for any
supervisors & managers. Their ability to convey ideas, influence
other, and getting feedbacks are key to their success in their
job that eventually creating values for the organization.
Communication skill includes listening skill, build relationship,
set clear priorities, facilitate collaboration, and conveys the
organization’s vision.
Foster & Bridge Indonesia offers you a workshop/training on
Communication Skill for Supervisors/Managers. You will
sharpen your already existing communication skill and take it up
to a higher level.
Customize it to your success in performing the job
and managing your teams.
C OM M UN I C AT I ON S K I LLS

C OM M UN I C AT I ON S K I LLS F OR P ROF E S S I ON ALS
2 - D a y s ( 1 4 H o u r s )
• Re-visiting Communication Foundation
• Refreshing the understanding of communication principles
& model E-CSSM
• Barriers in communication
• In a nutshell: verbal, vocal, visual (body language) and
other non-verbal communications
• Understanding Communications Key Success Factors in the
workplace
• Interpersonal skill needed in the workplace
• The art of active listening
• Communications in the workplace: success and failure
factors
• Interpreting messages verbal and non-verbal
• Improving Understanding of self and other’s Communication Style
• Analyzing SWOT of your communication style
• Understanding typical team communication style
• Understanding each parties’ goal in communication

C OM M UN I C AT I ON S K I LLS F OR P ROF E S S I ON ALS
2 - D a y s ( 1 4 H o u r s )
• Achieving communications excellence
• Defining values in communication E-CSSM
• Identifying communication challenges faced by
supervisor/manager
• Coping with the challenges in project using excellent
communication skill
• Giving appreciation and constructive feedback
• Unlearn & Re-learn process ‒ communication best practices
• Redesigning communication style that truthfully yours
Any existing & future Supervisors, Managers & Team Leaders who wish
to perform and to deliver better performance at their organization.

The Comprehensive Learning and Development Management
training will develop and equip participants to become
specialist in Learning & Development. As L&D has become more
important than ever, many corporations are embracing L&D
function as a vital part of their business growth and
sustainability strategy.
Foster & Bridge Indonesia offers you to learn the elements and practices of
an L&D professional in managing and strategizing the L&D activities & unit.
The workshop also equipped with exercise tools and techniques that used in
L&D management as well as practicing in facing L&D business scenarios.
C OM P RE H E N S I VE LE ARN I N G
AN D
D E V E LOP M E N T M AN AG E M E N T

C OM P RE H E N S I VE LE ARN I N G & DE VE LOP M E N T M AN AGE M E N T
2 - D a y s ( 1 4 H o u r s )
• L&D strategic & operational roles
• Identifying learning needs
• Planning learning activities and initiatives
• Designing learning activities & materials
• Delivering and evaluating learning initiatives
• Training, coaching & mentoring
• Tracking learning progress
• Building relations with managers and strategic units
• Advising & promoting L&D initiatives
• L&D information systems
• Sustaining L&D operation and contribution
Training/Learning & Development Professionals, Managers, officers,
and specialist who wish to learn how to develop and to manage a
strategic and implementable L&D programs.

The skill in Financial Modeling will empower any finance
professionals in advancing their career through specialized
knowledge solutions and better productivity in their roles.
In this workshop, participants will exercise in building a multi-
year, dynamic financial model for a real, public company. They
will use spreadsheet program and discuss real cases for
comprehensive financial model.
C OM P RE H E N S I VE F I N AN C I AL
M OD E LI N G F OR F I N AN C E
P ROF E S S I ON ALS
(US I N G E X C E L)

C OM P RE H E N S I VE F I N AN C I AL M ODE LI N G
F OR F I N AN C E P R OF E S S I ON ALS (US I N G E X C E L)
2 - D a y s ( 1 4 H o u r s )
• Introduction
• The definition and applications of financial modeling in
practical world
• Getting Started in Financial Modelling
• Good practices in financial modelling
• Financial modelling layout, formatting and design
• Reviewing the fundamentals of financial statements and the
relationships between financial statements
• Excel & Financial Modeling
• Excel best practices & commonly used functions
• Useful techniques & Excel shortcuts
• Creating powerful graphs and charts Historical financial of
key trends and drivers. Historical data manipulation
• Importance of the analysis of historical financial statements
• Analysis of historical Income Statement and Balance Sheet
• Identification of key trends and drivers and historical data
manipulation

2 - D a y s ( 1 4 H o u r s )
• Making Financial Model - Modeling Income Statement
• Analysis of the historical income statement,
macroeconomic environment and market trends
• Identification of relevant trends and model drivers
• Analysis of the cost items and structure
• Making projections of the Income Statement items
• Income tax expense forecasting
• Modeling Balance Sheet
• Organization and structure of the Balance Sheet
• Approach to Balance Sheet forecasting
• Overview of different supporting schedules used in the
model Shareholders’ Equity forecasting
• Forecasting dividends
• Working Capital Schedule
• CAPEX and amortization schedule
• Debt Schedule

2 - D a y s ( 1 4 H o u r s )
• Modeling Balance Sheet
• Cash flows from operating, investing and financing activities
• Integrating the Statement of Cash Flows into the model
• Connecting and Balancing the Financial Model
• Connecting the projected financial statements & supporting
schedules
• Balancing the balance sheet – common errors and useful checks
• Dealing with circular references and making the model robust
• Checking the model and managing model output
• Building the scenario manager
• Running scenarios under different operating assumptions
• Analyzing model outputs under different scenarios
• Running sensitivity analysis using data tables
Analysts, Investment Banking, Private Equity Analysts, Commercial
Bankers, Controllers, Finance Managers & Directors , Business
Development Professionals, MBA and Business/Commerce Students

Every people manager or team leader has to manage their team
to achieve the best expected outcomes. And in order to
perform this important mission, they need to understand that
they are dealing with people who have their own individual
challenges. There are times that managers/team leaders have to
outreach to their team and become a good coach or a
thoughtful counsel.
Through Foster & Bridge Indonesia workshop, the participants
will learn how to be an effective coach and counsellor using
Neurogical Level as coaching & counselling tools
C OAC H I N G & C OUN S E LI N G S K I LLS
F OR
M AN AGE RS & LE AD E RS

F OR M AN AG E R S & LE AD E R S
2 - D a y s ( 1 4 H o u r s )
• Understanding “Sleight of Mouth”
• How to become aware, mindful, and skillful in using
language as tool to understand, to adapt, to influence, and
to direct.
• Understanding “Presupposition”
• Understanding various beliefs needed to become effective
as a leader, colleague, and team member.
• Understanding or Patter Interrupt – Counseling
• Understanding “Intention”, “Belief”, “Facts” in counseling
other.
• Using “Reframing” and “Metaphore” in leading and helping
others
• Understanding “Sleight of Mouth”
• How to become aware, mindful, and skillful in using
language as tool to understand, to adapt, to influence, and
to direct.

• Understanding “Presupposition”
• Understanding various beliefs needed to become effective
as a leader, colleague, and team member.
• Understanding or Patter Interrupt – Counseling
• Understanding “Intention”, “Belief”, “Facts” in counseling
other.
• Using “Reframing” and “Metaphore” in leading and helping
others
Any Supervisors, Assistant Managers, Managers and Team Leaders who
need to lead their daily role.
F OR M AN AG E R S & LE AD E R S
2 - D a y s ( 1 4 H o u r s )

We know full well that we must learn new skills, obtain new
knowledge, and expand our network to gain our personal
competitive edge. And it is not easy to master new skills, gain
access to new knowledge, and build new bridges to the right
people.
This program equip you with constructive ways to evaluate
your career, understand the changes in career & workplace,
avoid the ‘career paralysis’, building your personal brand as
ways to creatively develop your career.
C RE AT I VE C ARE E R
D E V E LOP M E N T

C RE AT I VE C ARE E R DE VE LOP M E N T
1 - D a y ( 7 H o u r s )
• The growing-up people versus the growing-old people
• Characteristic of creative people
• Up is not the only way
• Anticipating career paralysis
• Building personal brand
• The main blocks of creativity
Any professionals at any levels and new Managers and Supervisors who
seek to understand the essence in career development and want to
create a personal branding creatively for their professional
development.

Stress is unpleasant, can seriously affect our work and our
health. Left untreated, it will impact our productivity and
engagement, affecting us on costs and risks, creating opposite
condition at the workplace, family, and life in general.
This interactive workshop will equip you with understanding
stress and life at workplace, managing stress factors, coping
stress with emotional and spiritual ways.
C RE AT I VE S T RE S S
M AN AGE M E N T F OR

C RE AT I VE S T RE S S M AN AGE M E N T F OR P ROF E S S I ON ALS
1 - D a y ( 7 H o u r s )
• Stress and life attitude at workplace
• The difference between positive and negative stress
• Source of stressors to be managed and anticipated
• The damages of failing stress management at workplace
• Emotional and spiritual stress coping
• Creative transformation: how to change destructive energy into
positive energy and get “ahaaa-result”?
Any professionals at any levels and (New) Managers and Supervisors
who want to understand and create a personal stress management skills
for their professional development.

Managing our company’s customer relationship function
requires good understanding on what a CRM system can offer
and how it delivers its purposes. Understanding the strategy,
how to integrate different facets of and analyzing key
components of CRM would help our team get the most out of
their CRM system.
The Customer Relationship Management training will help
participants understand those key elements and how to make
them work. Making sure our customers are well understood and
taken care of while continously improving our capability in
serving them.
C US T OM E R RE LAT I ON S H I P
M AN AGE M E N T

C US T OM E R RE LAT I ON S H I P M AN AGE M E N T
2 - D a y s ( 1 4 H o u r s )
• Customer Relationship Management in your everyday life
• What’s in it for me?
• What CRM is and Who It serves?
• Different faces of CRM
• Who is your customer?
• Requirement Driven Product Selection
• Determining function
• Consideration in Tool Selection
• What’s you function in the field?
• Getting information in and out
• Strategies for Customer Retention

C US T OM E R RE LAT I ON S H I P M AN AGE M E N T
2 - D a y s ( 1 4 H o u r s )
• Building the Future
• The Development Team
• Evaluating & Reviewing Your Program
• Customer profiles Customer life cycles
Professionals who want enrich their knowledge about how to build and
maintain their customer royalty and engagement.

This training program tries to build the awareness and spirit in
providing better customer service for your organization who
struggle to build such customer-oriented culture.
Through this training, participant will have a better
understanding the importance of customer service approach
whilst at the same time practices its principles in real world
scenario.
E F F E C T I VE C US T OM E R
S E RVI C E

E F F E C T I VE C US T OM E R S E RVI C E
2 - D a y s ( 1 4 H o u r s )
• What is Customer Service?
• Who Are Your Customers?
• Meeting Expectations of Your Customers
• Customer Service Standard
• Communication Skills (empathy, body language, asking
questions, and listening)
• Telephone Techniques
• Dealing with Difficult Callers
• Dealing with Challenges Assertively
• Dealing with Difficult People
• Dealing with Conflict
• Be a Problem Solver
• Steps to Customer Problem Solving

E F F E C T I VE C US T OM E R S E RVI C E
2 - D a y s ( 1 4 H o u r s )
• Measuring Customer Service
• Reinforcing Customer Service Focus
• Dealing with Stress
Customer Services, Relationship Management, Front Office, and other
customer-related professionals

This training program tries to build the awareness and spirit in
providing better customer service for your organization who
struggle to build such customer-oriented culture.
Through this training, participant will have a better
understanding the importance of customer service approach
whilst at the same time practices its principles in real world
scenario.
E F F E C T I VE C OM P LAI N T H AN DLI N G
F OR F R ON T LI N E R S AN D
M AN AGE RS

E F F E C T I VE C OM P LAI N T H AN DLI N G F OR
F R ON T LI N E R S & M AN AG E R S
2 - D a y s ( 1 4 H o u r s )
• Introduction to Customers/Client
• Understanding Types of Customer/Client
• Understanding Type of Complaint
• Body Language
• Handling Complaint Effectively
• Maintaining Motivation
• Dealing with Stress (Stress Therapy) and Emotional Healing
• Practical Self-Motivation, Stress Therapy and Emotional Healing
• Evaluation & Work Plan
Customer Services, Relationship Management, Front Office, and other
customer-related professionals

Public speaking ranges from formal speeches to everyday
business presentations, where it demands the ability to present
concepts, to develop goal orientations, as well the ability to
differentiate between oral and written communications.
This effective public speaking for professionals is designed for
professionals who must speak in front of critical audiences.
This course is also suitable for new speakers who seek for new
ideas and strategies before they begin making presentations.
This course aims to improve public speaking skills by learning
some new techniques that will add the persuasive edge in
presentations, as well as mapping difficult questions or
presenting a highly elaborated information.
E F F E C T I VE P UBLI C S P E AK I N G

E F F E C T I VE P UBLI C S P E AK I N G F OR P ROF E S S I ON ALS
2 - D a y s ( 1 4 H o u r s )
• What is Public Speaking?
• Planning (Preparing to Plan - Presentation Preparation)
• Good Communication Skills (Barriers to Communication)
• Understanding Your Audience
• Audience Profile
• Finding Common Ground with Participants
• Practical Application
• Getting Comfortable in Conversation
• Viewpoints & Opinions
• Personal Feelings
• Making Your Listener Hear You
• Structuring Ideas
• 3-Key Points
• Building a Three-Part Plan
• Practice

E F F E C T I VE P UBLI C S P E AK I N G F OR P ROF E S S I ON ALS
2 - D a y s ( 1 4 H o u r s )
• How to organize your messages/ideas
• Redesigning Yourself for Strengths
• Controlling Your Jitters
• How to Handle Sticky Situation
• Body Language
• How the Listener Takes Control
• The Meaning Behind Our Message
• Beginning & Ending
Any professionals at any levels who want to enhance their public
speaking skills that will benefit their personal and professional life

In the professional world, Emotional Intelligence (EQ) has been
acknowledged by many as one of the key to success factors for
career advancement and improvement.
EQ is the ability to be aware of and to manage emotions and
relationships. In this high-pressure and networked global
working environment,truly, EQ will make one triumphs
E M OT I ON AL I N T E LLI GE N C E

E M OT I ON AL I N T E LLI GE N C E F OR P ROF E S S I ON ALS
1 - D a y s ( 7 H o u r s )
• Introduction to Emotional Intelligence (EI)
• EI Blueprint
• Identifying emotion
• Managing emotions
• Communication emotions
• Optimism at Workplace
• Validating Emotions in Others
• Understanding Emotions
• Setting Your Personal Vision
Any professionals who want to know how to manage their emotion &
relationship in their personal & professional life

Here's your opportunity to establish your presence as a new
supervisor, build credibility and adapt your unique style to
situations that comes your way.
This session covers the nuts and bolts to prepare you to take
your first supervisory role, from setting team goals to tackling
difficult conflicts. With exercise, feedback and practice, the
tool kit to equip you to confidently take on new challenges
E S S E N T I AL S UP E RVI S ORY
S K I LLS F OR (N E W )
S UP E RVI S ORS /M AN AGE RS
Being a leader you have to be ready for more
responsibilities. And accountability. You will need to
inspire, make the most of the available resources you
have, influencing other to follow the path you have
envisioned to achieve the goals you have been
entrusted. dealing with many parties. Alliances.
Colleagues.

E S S E N T I AL S UP E RVI S ORY S K I LLS F OR (N E W )
2 - D a y s ( 1 4 H o u r s )
• Making the Transition
• How will my role change?
• Discussion – The question that (New)
Supervisors/Managers have
• Responsibilities of Supervisors
• Time Management
• What is ‘Time Management’ & How to Manage Your Time
• Poor Time Management Styles
• Exercise - Identifying your style & your time wasters
• Prioritizing & scheduling & ‘To-Do’ lists
• Sharing - Coping with deadlines
• Getting organized & managing workload
• Motivating Team & Others
• Why people work & what motivates them?
• The motivating factors
• What are the causes of de-motivation?

2 - D a y s ( 1 4 H o u r s )
• Understanding the theories & putting them into practice
• Support & recognizing
• Empathizing & understanding the issues
• Providing a sense of ownership & responsibility
• Building Synergy & Collaboration Team
• Mapping attitude, behavior & characters
• Defining the functions of all team members
• Building team effectively & building their confidence
• Process in building teamwork
• Respecting & appreciating the differences
• Giving feedbacks to each other
• Formulating clear roles & responsibility of members &
measurable goals
Any professionals or (new) Supervisors/Managers who are newly
promoted or existing supervisors/managers who want to enhance their
effectiveness

E S S E N T I AL LE ADE RS H I P &
M AN AGE RI AL S K I LLS
F OR (N E W ) M AN AG E R S &
T E AM LE ADE RS
Here's your opportunity to establish your presence as a new
supervisor, build credibility and adapt your unique style to
situations that comes your way.
This session covers the nuts and bolts to prepare you to take
your first supervisory role, from setting team goals to tackling
difficult conflicts. With exercise, feedback and practice, the
tool kit to equip you to confidently take on new challenges

3 - D a y s ( 2 1 H o u r s )
• The learning organization
• Understanding our own strength
• Analyzing our mental models
• Building shared vision
• Team learning
• System thinking
• Leadership profiles & practices
• Understanding your comfort zone
• Managing performance
• Servant leadership
• On boarding & orientation
• Kouze’s and Posner’s leadership practices
• Building trust – The cycle trust &performance

3 - D a y s ( 2 1 H o u r s )
• Managing change
• What is change?
• Change Cycle
• Key factors in successful change management
• Time Management
• Getting things in order
• Time management tips
• Manager VS. Leader
• Types of thinking
• Directional Thinking
• Consequential Thinking
• Influence strategies
• Managing relationships
• Type of relationship
• Preparing conflict & Managing stress

3 - D a y s ( 2 1 H o u r s )
• Problem solving basics & Strategic planning
• Delegating
• Do’s and don'ts in delegation
• Degree of delegation
• Giving feedback (criteria & techniques)
• Giving constructive feedback
• Feedback techniques & encourage feedback
• Body language – Mehrabian’s theory
• Managing meeting
• Preparing & managing meeting
• Presentation Tips
• Personal Development
Any professionals or (new) Supervisors/Managers who are newly
promoted or existing supervisors/managers who want to enhance their
effectiveness

Being in managerial position and level it is imperative that
every leader understands the financial aspects of their daily
activities. With this understanding, it is expected that every
manager can analyze and make the right decision for their
unit and organization as a whole.
This course is specifically designed to equip managers and
professionals with no finance background to understand the
basic and fundamental principles of financial management
required in managing daily organization operation. Through this
program, participants will understand, be able to analyze, and
be able to identify what are necessary activities and actions
they need to do managing the financial aspects of their job.
F I N AN C E F OR N ON F I N AN C E
M AN AGE RS

F I N AN C E F OR N ON F I N AN C E M AN AG E R S
2 - D a y s ( 1 4 H o u r s )
• General financial principles
• The fundamentals of accounting
• The accounting cycle
• Understanding and analyzing financial statement
• Financial ratios
• Financial forecasting
• Cost of capital
• Time value of money
• Management accounting and budgeting
Any Managers, Team & Unit Leaders who have the responsibilities in
managing unit and are required to think about the organization’s
bottom line.

Presentation skill is a paramount. The information you present
is often critical for you or for the organization. And the way
you do it, good or bad can make a difference not only to your
very own career and reputation, but also to people’s life and
your organization’s performance. The ability to communicate
and presenting well are not inherited nor comes solely from
talent. It is learned skill developed through discipline, planning
and practice.
This workshop offers you a practical and hands-on exercise and
learning points on how to create and deliver impactful
presentation, designed to meet the needs of the audience and
you as the speaker. You will learn the preparation and strategy
necessary to develop impactful presentation, tricks and tools of
presenting and hands-on fun exercise where your short
presentation will be videotaped and evaluated.
H I GH I M P AC T
P RE S E N T AT I ON S K I LLS

H I GH I M P AC T P RE S E N T AT I ON S K I LLS
2 - D a y s ( 1 4 H o u r s )
• Setting personal objective of participating in this training
• What makes a presentation impactful?
• Preparing Your PERSONA
• Understanding your audience
• Preparing the material of your presentation
• Designing your presentation
• Multimedia and visual usages
• Stage strategy
• Managing emotional and communication quotients
• Managing changes

H I GH I M P AC T P RE S E N T AT I ON S K I LLS
2 - D a y s ( 1 4 H o u r s )
• Delivering powerful presentation
• Practice to perfection (individual presentation is
videotaped)
• Discussion, Evaluation and Feedback
• Setting the follow up action to ensure the learning points go
further
Professionals, who care to develop your presentation skills that will
benefits your personal and professional life.

Facilitating skills are essential for any professional to master.
They will face critical meetings that require their prowess in
facilitating the meeting into a productive meeting. Or
professionals in Learning Development Area will face many
facilitating sessions with their
colleagues.
Through this 2-days workshop, participant will learn and
practice about facilitating skills, related tools that can be used
to produce a productive effective meeting, and know-how of
facilitating dynamics in group.
H I GH LY E F F E C T I VE
F AC I LI T AT I N G S K I LLS

H I GH LY E F F E C T I VE F AC I LI T AT I N G S K I LLS
2 - D a y s ( 1 4 H o u r s )
• Facilitation Foundation
• What is facilitation & facilitator
• The principles of facilitating skill
• How and when to use the facilitating skill to optimize the
results & benefits
• Challenges in facilitating a meeting or group dynamics
• Tools and techniques in facilitation and intervention
• Achieving Result Through Facilitation
• Understanding human factors & overview of communication
skills
• Group dynamics development based on Tuckman & Jensen’s
theory
• Dealing with difficult people
• Navigate the situation to achieve consensus and highly
effective result
• Practice the techniques and tools with case study and role
play
• Synthesized & synergized: bring out the best people in
through
• group dynamics and meetings

H I GH LY E F F E C T I VE F AC I LI T AT I N G S K I LLS
2 - D a y s ( 1 4 H o u r s )
• Interpersonal & intrapersonal skill
• Projecting professionalism in facilitation through confidence,
• Assertiveness, and
• The right mindset
• Advancing your communication skills: before, during and after
facilitation session
• Presentation skill,
• Powerful words to convey message and to handle conflict,
questioning & listening skill,
• How to empower the session and participants during
facilitation
Any Supervisors & Managers who want to mastering the techniques and
roles of effective facilitator

Being a new HR manager or business partner requires a
comprehensive understanding of human resource management
elements of an organization. This course will cover various
aspects of HRM that a manager or HR professional will have to
face on their assignment.
This course is suitable for new HR managers or HR practitioners
who would like to expand their knowledge in the overall
spectrums of HRM.
H UM AN RE S OURC E S
M AN AGE M E N T F UN D AM E N T ALS

H UM AN RE S OURC E S M AN AGE M E N T F UN DAM E N T ALS
2 - D a y s ( 1 4 H o u r s )
• HR management concepts & theories
• Job specification and responsibilities of HR manager
• Employment terms & conditions
• Recruitment & selection
• HR planning
• Job analysis
• Compensation & benefits
• Performance appraisal
• Training & development
• Employee relations
• Termination or separation
• Change management
Any HR professionals & Managers who want to master the fundamental
HR Management concept and theories.

Being a new HR manager or business partner requires a
comprehensive understanding of human resource management
elements of an organization. This course will cover various
aspects of HRM that a manager or HR professional will have to
face on their assignment.
This course is suitable for new HR managers or HR practitioners
who would like to expand their knowledge in the overall
spectrums of HRM.
H UM AN RE S OURC E S
F OR N ON H R M AN AG E R S

H UM AN RE S OURC E S F OR N ON M AN AGE RS
2 - D a y s ( 1 4 H o u r s )
• HR management concepts & theories
• Job specification and responsibilities of HR manager
• Employment terms & conditions
• Recruitment & selection
• HR planning
• Job analysis
• Compensation & benefits
• Performance appraisal
• Training & development
• Employee relations
• Termination or separation
• Change management
Any HR professionals & Managers who want to master the fundamental
HR Management concept and theories.

Implementing 5S at Work workshop is filled with exercises and
role-playings on how 5S can be implemented in various office
environments. The exercises and role-playings are aimed to
have participants to straightforwardly relate the 5S philosophy
to the real situations that they encounter at the office.
After the workshop, it is expected that participants will have a
fresh outlook and understand how the 5S approach can benefit
them as individual professionals as well as for their
organizations.
I M P LE M E N T I N G 5 S
AT W ORK

I M P LE M E N T I N G 5 S AT W ORK
2 - D a y s ( 1 4 H o u r s )
• What is 5S?
• The 5S Principles
• The Objective & Benefit of 5S
• The Resistance to 5S
• Strategies & Implementation of 5S in Organization
• The Key Success Factor of 5S Implementation
• The Promotion & Socialization of 5S
• The Stages of 5S Implementation in Organization
• The Role of Employees & Organization
• Identify the Areas of Improvement
• Managing 5S by Setting & Maintaining Standards
• Audit of 5S
Professionals who are responsible to enhance the productivity of their
team or unit.

Communication skills is key for any managers.
The objective of this program is to inspire and to equip the
participants with the knowledge and techniques on how to
become an effective leader through Neuro-Linguistic
Programming (NLP).
By joining this program, participant will learn how to become an
effective leader through Neuro-Linguistic Programming (NLP)
and will advance their leadership qualities, skills and
performance as a leader.
LE AD E R S H I P C OM M UN I C AT I ON
T OOLK I T US I N G N LP

LE AD E R S H I P C OM M UN I C AT I ON T OOLK I T US I N G N LP
2 - D a y s ( 1 4 H o u r s )
• Managing Self
• Introduction to NLP Self Management
• How to set effective and achievable outcomes
• NLP Communication Models
• Understanding self learning systems (Visual, Auditory,
Kinesthetic, Digital Auditory) and how to maximize the
results
• 4 Learning Stages
• Habit & Anchor
• Presupposition
• Modeling
• Leadership Communication
• Building rapport effectively
• Pacing-Leading
• Matching & Mirroring
• Framing & Reframing
• Meta Model

LE AD E R S H I P C OM M UN I C AT I ON T OOLK I T US I N G N LP
2 - D a y s ( 1 4 H o u r s )
• Leadership
• Coaching & Counseling
• 5 Leadership Capitals
• 4 Leadership Authorities
• 3 Leadership Basic Actions
• Servant Leadership
Any Supervisors, Assistant Managers, Managers and Team Leaders who
need to lead their daily role.

This program is specifically developed to help newly
promoted (as well as existing) manager to develop their
leadership capabilities & skills. Developing their leadership
potentials that will enable them perform and accomplish
their (new) role as leader manager.
This 3-day program will help participants in building
their presence and abilities to create vision and rally others to
commit to it. The participants will equipped with knowledge on
managerial skills and leadership skills for them to manage
themselves better as leaders, who can lead and manage their
team effectively thus achieve better results and productivity
for the organization.
LE AD E R S H I P D E V E LOP M E N T
P ROGRAM

LE AD E R S H I P D E V E LOP M E N T P R OG R AM
3 - D a y s ( 2 1 H o u r s )
• Introduction
• Understanding strategies to identify personal strengths
• Building shared vision
• Leader’s role in team. Leading. Facilitating ideas.
• Understanding leadership
• Building trust
• Understanding and managing change
• Managing time
• Managers vs. Leaders
• Understanding types of thinking
• Understanding and exercising the power of influence in leadership
• Managing relationships
• Systematic problem solving process fundamental
• The basic of strategic planning
• Supervising & delegating tasks

LE AD E R S H I P D E V E LOP M E N T P R OG R AM
3 - D a y s ( 2 1 H o u r s )
• Giving feedback. Communicating constructive criticism
• Understanding non-verbal communication through body language
• Managing meeting
• Exercising presentation skills
• Personal development
• Conclusion
Newly promoted supervisor/manager, Existing supervisor/manager who
want to enhance their effectiveness through leadership and management
skill training

This program is specifically developed to help newly
promoted (as well as existing) manager to develop their
leadership capabilities & skills. Developing their leadership
potentials that will enable them perform and accomplish
their (new) role as leader manager.
This 3-day program will help participants in building
their presence and abilities to create vision and rally others to
commit to it. The participants will equipped with knowledge on
managerial skills and leadership skills for them to manage
themselves better as leaders, who can lead and manage their
team effectively thus achieve better results and productivity
for the organization.
M OT I VAT I N G S K I LLS F OR
(N E W ) T E AM LE AD E RS &
M AN AGE RS

M OT I VAT I N G S K I LLS F OR (N E W ) T E AM LE AD E RS & M AN AGE RS
2 - D a y s ( 1 4 H o u r s )
• Exploring Motivation
• Supervising and Motivation Approaches
• Theories of Motivation
• Goal Setting as Part of Motivation
• Personal Values’ Roles as Motivators
• Creating Motivational Work Atmosphere
• Case Study
New and Existing Supervisors, Managers and Team Leaders who want to
create engaging, loyal and energized workplace

Negotiating is a fundamental fact of life. Whether you
are working on a project or fulfilling support duties.
This interactive workshop will provide you with a basic comfort
level to negotiate in any situation, includes techniques to
promote effective communication and gives you techniques for
turning face-to-face confrontation into side-by-side problem
solving.
N E GOT I AT I ON S K I LLS

N E GOT I AT I ON S K I LLS F OR P ROF E S S I ON ALS
2 - D a y s ( 1 4 H o u r s )
• Introduction to negotiation
• What is negotiation
• Key attributes of good negotiator
• Preparing documentation and selecting a place for negotiation
• Self-presentation in negotiation (small-talk, attire, first
impression, etc.)
• Establish common ground and how to use ground rules
• Bargaining stage
• Obstacle to mutual gain and how to turn them
• Dealing with negative emotions
• Closing phase
• Solution types
Any professionals who want to develop and to sharpen their negotiation
ability in a professional setting.

This program is a two-day interactive workshop specially
designed (inclusive of role-play, case-studies) to help you
reinforce, fine-tune and enhance your valuable negotiation
skills, and improve business relationships and profitability.
It is designed to allow you to assess and update your
negotiation style by understanding the negotiation pitfalls and
barriers and how to effectively deal with them.
This is an advanced session.
(AD VAN C E D )
N E GOT I AT I ON S K I LLS

(AD VAN C E D ) N E GOT I AT I ON S K I LLS F OR P ROF E S S I ON ALS
2 - D a y s ( 1 4 H o u r s )
• Test your recall of the negotiating process including developing an
effective plan and strategy to prepare well for any negotiation
• Negotiate not just face-to-face, but equally well on the phone,
&through email etc.
• Co-ordinate the process of negotiation and documentation within
the organization
• Use techniques that extract information from the other parties
• Develop recognition of value-creation opportunities
• Learn about emotional aspects of negotiation, body language and
how to overcome hardball tactics by the other party
• Learn about Communication, listening skills & the value of
questions for effective negotiations & how to persuade with impact
• How to appreciate and overcome cross-cultural barriers
• Role of ethics in negotiations
C-Levels & Top Management Level professionals who want to sharpen
their negotiation ability in a professional setting.

Everyone of us deals with problems and has to make decisions
every single day in our life. From the moment we open our eyes
in the morning until we go to sleep at night, we have to solve
problems that come to our way and have to make decisions. For
both our personal and professional lives.
This Problem Solving & Decision Making workshop will help any
professionals in recognizing problems, identifying solutions
together with the appropriate steps and tools for it. This
program will also help participants in making better and
structured solutions on their problems.
P ROBLE M S OLVI N G &
D E C I S I ON M AK I N G

P ROBLE M S OLVI N G & DE C I S I ON M AK I N G
2 - D a y s ( 1 4 H o u r s )
• Defining a problem
• Different types of decisions
• The difference between facts & information
• Common decision making mistakes & traps
• Problem Solving Model
• Problem Solving Tools
• SWOT Analysis
• Analyzing & selecting solutions
• Making a decision
• Planning & organizing a solution
• Exercises & Case Study
Any professionals who want to have a better problem solving process
supported by a better decision making process that lead to better
results, applicable in their professional and personal lives.

This training program is specifically designed to equip you with
ways to evaluate your career, and facilitate you to develop the
motivation to be progressive person who actively contributes in
creating positive vibe at the workplace.
The program also designed to help you identify and manage de-
motivating issues as part of your challenges to stay positive and
to continuously drive your best self actualization for your
career advancement.
P OS I T I VE M I N DS E T
AT W ORK

P OS I T I VE M I N DS E T AT W ORK
1 - D a y s ( 7 H o u r s )
• The essence of positive mindset
• Spiritual being versus material being
• The Law of Principle and Process
• The barriers to be positive people
• The road to be actualized person at the workplace
• Creative way to manage satisfaction and dissatisfaction at work
Any professionals at any levels and new Managers and Supervisors who
want to develop and to sharpen their positive mindset in a professional
setting.

Being confident at work is essential for any professionals. A
good dose of healthy self-esteem can lead a professional to
opportunities that may expand his/her career. It is one of the
key requirements to success. Combined with the ability to
approach other in order to make them do or achieve what
he/she wants it is truly an important quality of a professional.
This one-day workshop will equip participants with techniques
that can help them improve their perception of their self-worth
followed by techniques on how they can approach people to
get what they want. Professionally.
S E LF E S T E E M &
AS S E RT I VE N E S S

S E LF E S T E E M & AS S E RT I VE N E S S F OR P ROF E S S I ON ALS
1 - D a y s ( 7 H o u r s )
• What is Self – Esteem?
• What are some of the things that affect our Self-Esteem?
• Improving Self – Esteem
• Building Self – Esteem
• Create Self – Confidence through their appearance and first
impression
• Increasing Self – Esteem
• Esteemed Confidence
• The Power of Thought
• Ask for What You Want
• Create What You Want
Any Professionals who want to improve their perception and their self-
worth

High performing sales professionals are the ones who can
identify potential customers’ needs, and able to persuade
customers to responds favorably that will result mutual
agreement between the buyer and seller. These high
performing sales professionals know in order to reach the firm
mutual agreement, they have to meet the customers’ needs.
Through this 2-days workshop, participants will enrich their
knowledge on the concept of customer focused selling and also
explore the techniques and strategies that will benefit their
professional as a sales person.
S M AT S E LLI N G F OR
ALL P ROF E S S I ON ALS

S M ART S E LLI N G F OR ALL P ROF E S S I ON ALS
2 - D a y s ( 1 4 H o u r s )
• Essential Selling Skills
• The Sales Cycle (Initiate - Build - Manage - Optimize)
• Framing Success
• Setting Goals with SPIRIT!
• Path of Efficiency
• Customer Service
• Enhancing Your Sales
• Making Connections
• Ten Major Mistakes
• Finding New Client - Build Your Network
Any professionals who want to enrich their knowledge on sales and the
the concept of customer focused selling and also explore the
techniques and strategies that will benefit their professional as a sales
person.

Having social media experts outside your companies will only
sacrificed your annual budget. Socialmedia skills nowadays are
mandatory for every marketing and communication division.
This program will cover the basic and sophisticated skills and
manner needed as social media user in a company, until how to
develop creative social media campaign and how to build
evaluation report.
S OC I AL M E D I A
S T RAT E GY

S OC I AL M E D I A S T RAT E GY
2 - D a y s ( 1 4 H o u r s )
• Introduction
• Social Media 101
• Marketing, Sales, Branding,
• Public Relations,
• Digital Media, and Online Marketing
• Social Media Strategy (Branding & Campaign)
• Content Production
• Social Media Report and Insight
Any professionals who want to enrich their knowledge on social media
strategy and the the concept of digital branding focused social media
and also explore the techniques and strategies that will benefit their
professional as a Marketing, Branding & Communication Professional
Team.

It is important that you and the people who work with you
know the direction where your company is heading. Otherwise
each of you will develop your own plan and prioritize based on
your individual silo that will most probably head for nowhere.
Building a strategic plan that inline with your organization
vision, missions, and values will get everybody on board
heading to the same direction. A synergy.
S T RAT E GI C P LAN N I N G

S T RAT E GI C P LAN N I N G F OR P ROF E S S I ON ALS
2 - D a y s ( 1 4 H o u r s )
• Identify your personal learning objectives
• Understanding Strategic Planning
• Identifying Organization Values
• Designing Organization Vision
• Constructing Organization Mission
• Performing A SWOT Analysis
• Setting Goals
• Assigning Roles, Responsibilities and Accountabilities
• Gathering Support for The Plan
• Making the Change
• Exercise: Presenting Strategic Plan
Any Professionals who are responsible in developing strategic planning
for their organization

How a person manages their time dictates how many they can
get the right things done in their personal and professional life.
This course will help participants how to optimize their time
management in dealing with so many daily life activities they
have to get done.
At the end of the course, the participants will learn how to
schedule their time more effectively, how to stay on track. how
to prioritize, and stay productive.
T I M E M AN AGE M E N T

T I M E M AN AGE M E N T F OR P ROF E S S I ON ALS
2 - D a y s ( 1 4 H o u r s )
• Setting life’s goals.
• Recognizing individual time-wasters.
• Developing schedule.
• Prioritizing.
• Breaking indecision, procrastination, and other negative habits.
• Managing activities.
• Establishing boundaries and No situation.
• Balancing life activities.
Any professionals who want to develop and improve their time
management in their personal and professional life

Project Management Institute conducted research among
project managers worldwide to find out the most essential skills
to have for project managers and leaders to successfully
managing projects.
The skills are: listening skill, build relationship, set clear
priorities, facilitate collaboration, and conveys the
organization’s vision. There is no doubt that those skills are
related to how project Leaders & managers communicate
C OM M UN I C AT I ON S K I LLS
F OR P R OJE C T M AN AG E R S

C OM M UN I C AT I ON S K I LLS F OR P ROJE C T M AN AGE M E N T S
2 - D a y s ( 1 4 H o u r s )
• Re-visiting Communication Foundation
• Refreshing the understanding of communication principles &
model
• Barriers in communication
• In a nutshell: verbal, vocal, visual (body language) and other non-
verbal communications
• Understanding Communications Key Success Factors in the
workplace
• Interpersonal skill needed in the workplace
• The art of active listening
PMI, PMP, CAPM, Project Management
Professional (PMP), Certified Associate in Project
Management (CAPM) and PMBOK are registered
marks of Project Management Institute, Inc.
This program is in cooperation with

2 - D a y s ( 1 4 H o u r s )
• Communications in the workplace: success and failure factors
• Interpreting messages verbal and non-verbal
• Improving Understanding of self and other’s Communication Style
• Understanding typical team communication style
• Understanding each parties’ goal in communication
• Achieving communications excellence
• Defining values in communication
• Identifying communication challenges faced by project
manager/leader

2 - D a y s ( 1 4 H o u r s )
• Coping with the challenges in project using excellent
communication skill
• Giving appreciation and constructive feedback
• Unlearn & Re-learn process – communication best practices
• Redesigning communication style that truthfully yours
All Professionals & Project Management Enthusiasts

Every company and organization relies on the success of their
projects to exist and to thrive. Every project costs them
resources and puts their reputation on the line.
Some of the projects are internal development ones.
Some are external ones that will define their dominance or their
market share in their field.
P ROJE C T M AN AGE M E N T F OR
N ON P ROJE C T M AN AGE RS

P ROJE C T M AN AGE M E N T F OR N ON P ROJE C T M AN AGE RS
2 - D a y s ( 1 4 H o u r s )
• Introduction to PM
• Introduction to Project Management Body of Knowledge
• Latest Edition of PMBOK® Guide
• Org. Influences
• Project Life Cycle
• PM Processes
• 10 Knowledge Areas
(Integration, Scope, Time, Cost, Quality, HR, Communication, Risk,
Procurement, Stakeholder)
• Project Initiating

P ROJE C T M AN AGE M E N T F OR N ON P ROJE C T M AN AGE RS
2 - D a y s ( 1 4 H o u r s )
• Project Planning I
• Project Planning II
• Project Executing
• Project Monitoring & Controlling
• Project Closing

The growing acceptance from companies and organizations to
good project management knowledge, skills, and practices
nowadays has been very encouraging for any professionals who
understood the value of project management.
Many companies and organizations, over these years, have
acknowledged how professionals with project management skills
and capabilities can positively contribute to their success.
P ROJE C T M AN AGE M E N T

P ROJE C T M AN AGE M E N T F OR P ROF E S S I ON ALS
3 - D a y s ( 2 1 H o u r s )
• Introduction to PM
• Introduction to Project Management Body of Knowledge
• Latest Edition of PMBOK® Guide
• Org. Influences
• Project Life Cycle
• PM Processes
• 10 Knowledge Areas
(Integration, Scope, Time, Cost, Quality, HR, Communication, Risk,
Procurement, Stakeholder)

P ROJE C T M AN AGE M E N T F OR P ROF E S S I ON ALS
3 - D a y s ( 2 1 H o u r s )
• Project Initiating
• Project Planning I
• Project Planning II
• Project Executing
• Project Monitoring & Controlling
• Project Closing

Programs Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Business Writing Skills 13-14 2-3 5-6 6-7 7-8 9-10
Business Plan Development for Professionals Available only in Special Schedule Arrangement, On – Demand Class & In – House Training format*
Budgeting Skills for Professionals Available only in Special Schedule Arrangement, On – Demand Class & In – House Training format*
Change Management for Professionals 15-16 4-5 13-14 8-9 9-10 11-12
Communication Skills for
Supervisors/Managers
12-13 8-9 10-11 11-12 7-8 9-10
Comprehensive Learning & Development
Management
Available only in Special Schedule Arrangement, On – Demand Class & In – House Training format*
Comprehensive Financial Modeling (using
Excel) for Finance Professionals
Coaching & Counseling for Managers & Team
Leaders
Available only in On – Demand Class & In – House Training format*
Creative Stress Management for
Professionals
Customer Relationship Management 15-16 4-5 13-14 8-9 9-10 11-12
Effective Complaint Handling 13-14 2-3 5-6 6-7 7-8 9-10
OUR PROGRAMS IN 2020

Finance for Non Finance Managers 22-23 11-12 11-12 16-17 9-10 18-19
High Impact Presentation Skills 10-11 6-7 8-9 4-5 5-6 7-8
HR for Non HR Managers Available only in Special Schedule Arrangement, On – Demand Class & In – House Training format*
Implementing 5S at Work Available only in On – Demand Class & In – House Training format*
Leadership Communication Toolkit using NLP 22-23 11-12 11-12 16-17 9-10 18-19
Leadership Development Management Available only in On – Demand Class & In – House Training format*
Motivating Skills for (New) Team Leaders &
Managers
Negotiation Skills for Professionals 10-11 6-7 8-9 4-5 5-6 7-8
(Advanced) Negotiation Skills for
Professionals
Problem Solving & Decision Making 12-13 8-9 10-11 11-12 7-8 9-10
Positive Mindset at Work Available only in On – Demand Class & In – House Training format*

Self Esteem & Assertiveness for
Professionals
Smart Selling for All Professionals Available only in Special Schedule Arrangement, On – Demand Class & In – House Training format*
Social Media Strategy Available only in On – Demand Class & In – House Training format*
Strategic Planning for Professionals Available only in Special Schedule Arrangement, On – Demand Class & In – House Training format*
Leadership Development
Management
Time Management for Professionals 13-14 9-10 11-12 13-14 14-15 16-17
Communication Skills for Project
Managers/Leaders
16-17 20-21 19-20 23-24 14-15 25-26 23-24 27-28 24-25 22-23 19-20 17-18
Project Management for Non Project
Managers
14-15 18-19 17-18 21-22 12-13 23-24 21-22 25-26 22-23 22-23 17-18 15-16
Project Management for
Professionals
13-15 17-19 16-18 20-22 11-13 22-24 20-22 24-26 21-23 19-21 16-18 14-16
Note:
• Special Schedule Arrangement Class is a class format which schedule will be arranged according to enquiries from different companies
• On-Demand Class is a class format which will be delivered upon a minimum of 5 participants from one company in one go
• In-House Training is a class format which will be delivered based on arrangement of minimum 10 participants

H O W W E
D E L I V E R T H E
T R A I N I N G
Through active participation, mini presentation, group discussion, experience- sharing,
fun related games and quiz, personal and group work exercises, presentation and
evaluation.
Participants will actively involve in exploring discoveries and engaging the discussions
presented in this program.
30%
L E C T U R E RE X E R C I S E /
R O L E P L A T
40%
D I S C U S S I O N
30%

O U R C O RPO RA T E
C L I E N T
ABM Investama, Tbk
Agincourt Resources, PT
Aksion Asset Management, PT
Altus Logistics
Amway Indonesia, PT
Andalan Furnindo, PT
Asphalt Bangun Sarana, PT
Astra Honda Motor, PT
Asuransi Allianz Life Indonesia
Asuransi Jiwa Generali Indonesia
Australian Embassy Jakarta
Badan Penyelenggara Jaminan Sosial – BPJS
Bahan Pembinaan Usaha Indonesia (Persero)
Bank ANZ Indonesia
Bank BCA Syariah
Bank BTN
Bank CIMB Niaga
Bank Commonwealth
Bank ICBC Indonesia
Bank Indonesia
Bank MUFG
Bank BNI Syariah
Bank Indonesia
BASF Indonesia
Bauer Pratama Indonesia, PT
Becton Dickinson Indonesia Ltd
Beiersdorf Indonesia, PT
Berlian Sistem Informasi, PT
Bhanda Ghara Reksa (Persero)
Bitzer Compressors Indonesia, Tbk.
Carl Zeiss
Chandra Asri Petrochemical, Tbk.
Charles Taylor plc
Cipta Kridatama
Citra Rasa Prima
Daya Adicipta Mustika – Daya Group
East Jakarta Industrial Park
Eastpring Investments Indonesia, PT.
EATIKI (Qraved)
Farpoint Indonesia
FMC Health & Nutrition
Freeport Mc-MoRan Inc.
Fortune Indonesia
Gemalto Smart Cards Indonesia, PT
Generali Indonesia, PT
Givaudan Indonesia
GrabTaxi Indonesia
Grahaniaga Tatautama, PT
Growth Asia Foundry, PT
Happy Hearts Indonesia
HERO Supermarket, Tbk

O U R C O RPO RA T E
C L I E N T
Growth Asia Foundry, PT
Happy Hearts Indonesia
HERO Supermarket, Tbk
Hitek Nusantara Off Shor
Home Credit Indonesia, PT
Honda Trading Indonesia
IKEA Indonesia
Indesso Niagatama
Indonesian International Education Foundation
(IIEF)
Indosat Ooredoo, Tbk
Integrated Healthcare Indonesia, Tbk
International Recovery
Ivo Mas Tunggal – Sinarmas Group
Jakarta Centre for Law Enforcement
Cooperation (JCLEC)
Jakarta International Container Terminal (JICT)
JAPFA Foundation
Jardine Lloyd Thompson
JasAero Engineering Services
Jasa Marga (Persero)
Jaya Digital Media, PT
Jebsen & Jessen SEA
JLC Sourcing & Services Ltd. Indonesia
Johnson & Johnson
KBC Advanced Technology
K-Swiss International Manufacturing Ltd,
Indonesia
KUDO Teknologi Indonesia, PT.
Kaltim Prima Coal
KAO Indonesia, PT
Katapedia Indonesia
Kawi Agung Kencana
KBC Advanced Technologies
Kino Indonesia, PT
Kiroyan Partners
Krida Pujimulyo Lestari, PT
Lintasarta, PT.
Marein (Maskapai Reasuransi Indonesia)
Martina Berto, Tbk. – Martha Tilaar Group
Mead Johnson Indonesia
Medifarma Laboratories
Mercedes-Benz Indonesia, PT.
Mifa Bersaudara, PT.
Multi Adiprakarsa Manunggal, PT – KartuKu
Mundipharma Healthcare Indonesia, PT
Pacific Indomas, PT.
USG Boral
Symrise, PT.
TNB & Partners
Turner International
VivaStor Techno Logica

GET CONNECTED.
Contact our team to discuss your upcoming development programs.
Our team is ready to help and to work with you.
NADYA Sahistya
E. nadya.sahistya@fosterandbridge-id.com
SARAH Halimi
E. sarah.halimi@fosterandbridge-id.com
MAULIDHA Oktaviani
E. maulidha.oktaviani@fosterandbridge-id.com
MARKETING OFFICE
One Pacific Place 15th Floor
SCBD, Jl. Jend. Sudirman, Kav. 52 -53, Jakarta
12190
PHONE:
+62 21 2550 2447
+62 812 85900045
+62813 16308962
WWW.FOSTERANDBRIDEINDONESIA.COM
BUSINESS GROUP OFFICE
Kota Kasablanka Tower A 38th Fl.
Jl. Casablanca Raya Kav. 88, Jakarta 12870

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