NetLogic english

13 El Hekma Square El Mohandessin, Giza, Egypt
Tel :+202-33364159 / 37600212 Fax :+202-33354189
Email :info@infodyna.com Web :www.infodyna.com
Netlogic
IDX
Call center Quality
and Performance
are Easy
Netlogic
IDX

Our Philosophy
Our Mission is to lead in the
creation and implementation of
business solutions in a global
market by providing, at a fair
price, reliable and high quality
software products and applica-
tions that meet the expectations
of our clients
www.infodyna.com
Tel :+202-33364159 / 37600212 Fax :+202-33354189
Netlogic IDX is a software company specialized
in Call Center applications, and Telephony appli-
cations. We provide our clients from various
vertical industries with Interactive Voice Re-
sponse (IVR) systems, call recording and quality
monitoring, call centers applications and services,
unified messaging and others. At Netlogic IDX
we consider ourselves to be the IT partner of our
clients. Netlogic IDX has served a wide range
of clients; governmental, Banks, Telecom,
NGO’s, and Commercial. Netlogic IDX is com-
mitted to provide highest level of support to its
clients, with the advancement of internet, we are
now able to support you wherever you are
through remote configuration. We believe, you do
not have to wait for days for the engineer to reach
you. Support is at hand
“
”
About company

I-Bill
Features
 Multiple PBXs: The ability to work with one site or more, if present.
 Multiple Divisions: The ability to group one department or more under one
division
 Multiple Departments: The ability to group multiple extensions under one
department.
 Multi Telecom provider support: the ability to handle more than one telecom
provider with different schema rates.
 Flexible matching rules:
 Written in wildcard format. “example ‘7[03-5]XX.’”.
 Longest match: the system use the matching rule with the longest match
to the dialed number.
 Charging unit is defined per rule. “example, a rule can have 60 sec unit
charge, other can have 1 sec unit charge”.
 Complex Reporting:
 Generate up-to-date historical reports by department, extensions, and
trunks.
 Daily, weekly, monthly analytics reports.
 Interval reports for calls.
 Tops calls by duration, cost.
Overview
I-Bill Call Accounting is a web-based solution that helps organizations monitor
telecom usage as well as controlling telecom spending.
Compatible with TDM, IP or hybrid networks.
enables users to collect, analyze, and report on call activity and expenses, provid-
ing the data necessary to make business decisions.
makes it easy to create and distribute customized reports, perform inbound and
outbound traffic analysis, track client and project billing, assign costs, measure
productivity of call centers and individuals.
Supported Systems
Avaya, Avaya IP Offic, Cisco, Nortel CS 1000, … etc.
Tel :+202-33364159 / 37600212 Fax :+202-33354189

I-Listen
Supported Telephony Systems

Analog, Digital, and E1 Recording.
Skinny, Avaya H.323, Nortel Unis-
tim, Alcatel UAUDP, and SIP
VOIP Signaling.
Avaya AES Active Recording
(Multiple Registration mode).
Cisco Active Recording.
Mitel SRC Active Recording.
Mitel E1 Recording.
Ericsson Digital Recording.
Software Speci ications
Audio Processing
• G.711ULAW,
G.711ALAW, and G.729A.
Scalability
Can record up to 500 exten-
sions per server.
Web Interface.
Video Recording.
Quality Sample Selection
Audio Compression.
User Activity Log.
Alarming Module.
LDAP Integration
Introduction
i-Listen is a powerful & intelligent
call recording system (for analogue,
digital and VOIP) that you can
completely rely on for Quality As-
surance, performance monitoring
and security.
Secure your investment by record-
ing all telephone transactions, con-
versations; saving you possible
future legal problems, time, money,
and your company reputational.
Call Recording System
Tel :+202-33364159 / 37600212 Fax :+202-33354189

I-Queue
 Integrates with most known PBXs “Cisco, Avaya, Asterisk, Panasonic,
…etc” using both Analog and SIP trunks.
 Design highly responsive customer service, using the intelligent routing
capabilities of I-Queue Automatic Call Distribution (ACD) software.
 The I-Queue solution is location agnostic—whether you have one con-
tact center, multi-site contact center operations, or distributed, at-home,
or branch-office agents. It routes to agents wherever they are located and
finds the best agent with the optimal skills matched to the specific cus-
tomer need and the business rules you specify.
Call Center Management
Features
Multiple Projects: The ability to
work with one DNIS or more, if
present and each DNIS listen to
different sound waves.
Multiple Queues: The ability to
work with one queue or more, if
present per project.
Multi Language Support: The
ability to work with one language
or more per project, if present.
Agent overloading: Agent can
participate in more than one queue
at the same time in different Pro-
jects.
Automatic Call Distribution and
IVR.
Voice Mail: Admin can enable
voice mail option per Queue in out
of hours.
Complex Historical Reporting:
Web based application: An easy
to use agent tool that mirrors his
current status, enabling him to
change his status from ready, not
ready, break and log out.
Over View
 I-Queue is an Inbound Call Center Software
that distribute calls based on specific rules
and queues calls when there is no available
agents.
 I-Queue is remedies problems of small
PBXs that cannot handle internal ACD op-
Skills-Based Routing is the heart
of the I-Queue Automatic Call
Distribution, ensuring customers
are directed to the right queue and
the best agent resource for first-
contact resolution.
Real-Time Monitoring monitor
contact center traffic call-by-call to
keep customer satisfaction levels
high.
Conditional Routing provides
flexibility to make context-based,
time-of-day routing decisions that
anticipate the varying conditions
within your customer service cen-
ter.
Distribution Algorithms define
how the software selects the next
agent for call delivery, based on
factors .
CRM Integration.
Customer Segmentation Routing
(VIP list) prioritizes high-value
customers and moves them ahead
in the queue for special treatment.
Customer Black List.
Tel :+202-33364159 / 37600212 Fax :+202-33354189

I-Send
Features
 supports multi-lingual SMS.
 Web Interface.
 Support Integration with other systems to send automated SMSs,
emails, Faxes.
Overview
 i-Send is a very easy way of sending bulk SMS.
 i-Send works as an emailing service which is an easy to use
email application that can send emails to customers, receives
from multiple senders, ensuring only those authorized are al-
lowed access through a secure authentication system.
 I-Send works as a faxing service which is paperless soft faxing
system that reduces costs, speeds up delivery time and takes
away the maintenance needs. i-Fax features means that office
workers can spend less time on document faxing.
Tel :+202-33364159 / 37600212 Fax :+202-33354189

 I-Tell IVR system does not require human interaction over the
telephone as the user's interaction with the database is prede-
termined by what the IVR system will allow the user access to.
For example, banks and credit card companies use IVR systems
so that their customers can receive up-to-date account infor-
mation instantly and easily without having to speak directly to a
person.
 i-Tell IVR system is also used to gather information, as in the
case of telephone surveys in which the user is prompted to an-
swer questions by pushing the numbers on a touch-tone tele-
phone.
Supported systems
Cisco, Avaya, Asterisk, Nortel, Mitel, Alcatel, SIP, Panasonic ,…etc.
Introduction
 i-Tell is an IVR
(interactive voice response) telepho
ny system, which enables people to
interact with a database to acquire
information from or enter data into
the database using DTMF throw a
touch-tone telephone.
Features
 Easy to use Drag and Drop
GUI Development Studio.
 Supports Analogue, SIP
trunks, and E1 trunks .
 Expandable from 2 to 500
channels per system.
 Write your own code in c#
beside studio
 Windows based application
 Using MYSQL database
 Connect to SQL, MYSQL,
oracle DB engines and any
ODBC connection.
 Connect to sockets TCP or
UDP
 Make all types of operations
(Arithmetic , concatenate ,
substring , replace,....etc)
 High Availability: Easy to use
backup server in life time
when main server down
 Add , delete ,modify any flow
in life time without stopping
server
 Generate real time reports to
monitor status of your IVR
system and flow with ability to
generate historical ones
 Alarming and monitoring sys-
tems to help you maintaining
you IVR system
 Run more than one flow at
the same time
 No need to use any extra
hardware in SIP mode.
Tel :+202-33364159 / 37600212 Fax :+202-33354189
I-Tell ( IVR )

Our Clients
Tel :+202-33364159 / 37600212 Fax :+202-33354189

NetLogic english

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