DIY Change is about building your team’s capacity to lead change itself. In this hands-on workshop, ExperiencePoint will share simple and practical approaches to raising your team's change game, drawn from 20 years of successes (and of course, mistakes) on the cutting edge of change. The adage “change done to us” vs. “change done by us” applies just as much to developing our own change capabilities as it does to involving others in the projects that affect them. Each of us understands our world better than anyone else and we own the outcome when we’re involved. Heavier on the 'know how’ of change than the ‘know what’ of change, participants will learn on-the-ground techniques and mindsets, as well as have an opportunity to consolidate insights from earlier change management workshops in the conference, and will leave the session with actionable commitments for the following two weeks.

1. DIY
Change:
Prac/cal
Approaches
for
Impact
James
Chisholm,
ExperiencePoint
Participate today at: pollev.com/experiencepoint/

2. Learning
Objec:ves
Explore
some
prac:cal
tools,
techniques,
and
mindsets
for
DIY
Change.
Apply
prac:cal
approaches
to
a
current
project.
Ac/on
next
steps
for
change
impact
in
the
following
2
weeks.
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3. Photo by Bernard Oh / CC BY 2.0
Explore
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4. Say
Hello!
Please
say
“hello”
to
the
person
beside/around
you
and
consider:
A
colleague
has
been
asked
to
lead
a
project
that
will
bring
about
big
changes
in
your
organiza/on
and
she’s
turned
to
you
for
advice.
What
one
piece
of
advice
would
you
share?
On the web: pollev.com/experiencepoint/
Text EXPERIENCEPOINT to 37607 once to join,
then text your thoughts
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WITH US!

5. Why
is
Change
Important?
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Focus
S O L U T I O N
S Y S T E M
Challenge
Impact
Innovate
and
create
solu:ons
Change
and
scale
impact

6. When
do
you
typically
get
involved?
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S O L U T I O N
S Y S T E M
Challenge
Impact
When the
problem /
opportunity is
defined
When a solution
has been
determined and
needs to be
implemented
When a project
is in trouble

7.
When
a
problem/opportunity
is
defined?
When
a
solu/on
has
been
found
and
needs
to
be
implemented?
When
a
project
is
in
trouble?
On the web: pollev.com/experiencepoint/
Text EXPERIENCEPOINT to 37607 once to join,
then text your thoughts
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WITH US!
When
do
you
typically
get
involved?

8. When
do
you
typically
get
involved?
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S O L U T I O N
S Y S T E M
Challenge
Impact
When the
problem /
opportunity is
defined
When a solution
has been
determined and
needs to be
implemented
When a project
is in trouble

9. What
would
you
rather
have?
A
problem
to
solve
A
solu/on
to
implement
On the web: pollev.com/experiencepoint/
Text EXPERIENCEPOINT to 37607 once to join,
then text your thoughts
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WITH US!

10. Solu:on
to
implement
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S O L U T I O N
S Y S T E M
Challenge
Impact

11. Change
Models
101
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S O L U T I O N
S Y S T E M
Challenge
Impact
WHY WHO WHAT
Align around solution Engage the system
WHY HOW WHAT WHICH

12. Produc:vity
Revenue
Market
Share
Margin
Profit
Etc.
Time
The
Journey
from
Challenge
to
Impact
…
What
we
expect
Challenge
Impact

13. Produc:vity
Revenue
Market
Share
CM
Profit
Etc.
The
Journey
from
Challenge
to
Impact
is
not
linear
What
actually
happens
Time
WHY?
Gambrell
&
Stevens

14. Feeling
the
Dip
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Kübler-­‐Ross
Denial
Resistance
Disorienta:on
Commitment
Experimenta:on

15. Modera:ng
the
Dip
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People
who
know
what
to
do
(change
models
&
tools)
and
how
to
be
(change
mindsets
&
reflexes)
can
moderate
the
dip
and
achieve
impact
earlier
and
more
ojen.

16. Effec:ve
project
leaders
know
…
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What
to
do
How
to
be
Right
things,
at
the
right
:me,
done
well
Task View:
MODELS
&
TOOLS
Human-­‐centered
Learning-­‐orienta:on
Context
aware
Rela:onship
View:
MINDSETS
&
REFLEXES
+

17. Building
Change
Capability
In
your
experience,
how
does
having
people
who
know
both
‘what
to
do’
(task-­‐orienta/on)
and
‘how
to
be’
(rela/onship-­‐orienta/on)
help
on
projects?
On the web: pollev.com/experiencepoint/
Text EXPERIENCEPOINT to 37607 once to join,
then text your thoughts
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WITH US!

18. 18
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Photo by Dave McLean / CC BY 2.0
Apply

19. How
do
I
take
what
I’ve
learned
at
PW
2015
and
improve
my
team’s
(and
my)
ability
to
lead
change?
Our
Change
Challenge
Today
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20. Change
Models
101
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S O L U T I O N
S Y S T E M
Challenge
Results
WHY WHO WHAT
Align around solution Engage the system
WHY HOW WHAT WHICH
FORCE
FIELD

21. Driving Restraining
Force
Field
Tool
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Adapted
from
Kurt
Lewin
Driving Restraining
RATIONAL
facts, data, overt
EMOTIONAL
political, cultural, covert

22. Force
Field:
Driving
Forces
What
are
some
forces
driving
the
need
for
us
to
improve
our
ability
to
manage
change?
On the web: pollev.com/experiencepoint/
Text EXPERIENCEPOINT to 37607 once to join,
then text your thoughts
SHARE
WITH US!

23. Force
Field:
Restraining
Forces
What
are
some
forces
restraining
our
ability
to
beQer
manage
change?
On the web: pollev.com/experiencepoint/
Text EXPERIENCEPOINT to 37607 once to join,
then text your thoughts
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WITH US!

24. What
1
or
2
restraining
forces
can
you
start
to
address
in
the
next
2
weeks?
Write
it
down!
Ac:on:
Force
Field
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25. Change
Models
101
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S O L U T I O N
S Y S T E M
Challenge
Impact
WHY WHO WHAT
Align around solution Engage the system
WHY HOW WHAT WHICH
STAKEHOLDER
MAPPING

26. Stakeholder
Mapping
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27. Stakeholder
Mapping:
Helpers/Champions
Who
is
going
to
help
or
champion
the
need
to
improve
our
change
capability?
No
iden/fying
names
please!
J
On the web: pollev.com/experiencepoint/
Text EXPERIENCEPOINT to 37607 once to join,
then text your thoughts
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WITH US!

28. Stakeholder
Mapping:
Bystanders
Who
is
going
to
sit
on
the
fence
with
regard
to
the
need
to
improve
our
change
capability?
No
iden/fying
names
please!
J
On the web: pollev.com/experiencepoint/
Text EXPERIENCEPOINT to 37607 once to join,
then text your thoughts
SHARE
WITH US!

29. Stakeholder
Mapping:
Resisters
Who
is
going
to
resist
the
need
to
improve
our
change
capability?
No
iden/fying
names
please!
J
On the web: pollev.com/experiencepoint/
Text EXPERIENCEPOINT to 37607 once to join,
then text your thoughts
SHARE
WITH US!

30. Who
might
I
enlist
as
fellow
change
catalysts?
Consider
1
helper,
1
bystander
and
1
resister.
Write
it
down!
Ac:on:
Stakeholder
Map
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31. Change
Models
101
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S O L U T I O N
S Y S T E M
Challenge
Impact
WHY WHO WHAT
Align around solution Engage the system
WHY HOW WHAT WHICH
MORE OF,
LESS OF

32. Driving Restraining
More
of,
Less
of
Tool
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More of Less of

33. More
of,
Less
of
Tool
If
we
are
successful,
what
behaviours
might
we
expect
to
see
more
of
in
the
future?
On the web: pollev.com/experiencepoint/
Text EXPERIENCEPOINT to 37607 once to join,
then text your thoughts
SHARE
WITH US!

34. More
of,
Less
of
Tool
If
we
are
successful,
what
behaviours
might
we
expect
to
see
less
of
in
the
future?
On the web: pollev.com/experiencepoint/
Text EXPERIENCEPOINT to 37607 once to join,
then text your thoughts
SHARE
WITH US!

35. What
1
or
2
behaviours
are
the
most
compelling
visions
of
the
future
you
would
like
to
create?
Write
them
down!
Ac:on:
More
of,
Less
of
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36. Change
Models
101
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S O L U T I O N
S Y S T E M
Challenge
Impact
WHY WHO WHAT
Align around solution Engage the system
WHY HOW WHAT WHICH

37. Ac/on
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@experiencepoint
Experience
plus
reflec/on
equals
growth.
-­‐
John
Dewey,
philosopher
and
educator
Photo by Dhilung Kirat / CC BY 2.0

38. Reflec:on
&
Ac:on
What’s
one
thing
you
will
think
about
differently
going
forwards?
What’s
one
thing
you
will
do
differently
in
the
next
2
weeks?
On the web: pollev.com/experiencepoint/
Text EXPERIENCEPOINT to 37607 once to join,
then text your thoughts
SHARE
WITH US!

39. Thank
you!
Please
feel
free
to
connect
with
me
on
LinkedIn
and
reach
out
with
any
ques:ons,
comments
or
ideas.
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James Chisholm
ExperiencePoint
james.chisholm@experiencepoint.com
@experiencepoint
www.slideshare.net/experiencepoint
www.linkedin.com/company/experiencepoint