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What's the SCORE? - how to make sense of a business change

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This session from the BCS EASG (British Computer Society Enterprise Architecture Special Group) conference, London, 26 June 2018, introduces a simple tool and technique that anyone can use to explore options for or in response to a business-change.

Published in: Business

What's the SCORE? - how to make sense of a business change

  1. 1. How to make sense of a business challenge What’s the SCORE? Tom Graves – Principal, Tetradian Consulting BCS EASG, London, 26 June 2018
  2. 2. Use this toolsheet to assess questions of the type: “What can we do about…?” Use this toolsheet to assess questions of the type: “What can we do about…?”
  3. 3. SCORE is designed to be used with the Five Elements method, for governance etc – but it can be used standalone, as here SCORE is designed to be used with the Five Elements method, for governance etc – but it can be used standalone, as here SCORE is designed to be used with the Five Elements method, for governance etc – but it can also be used standalone, as here SCORE is designed to be used with the Five Elements method, for governance etc – but it can also be used standalone, as here
  4. 4. Use this toolsheet to create a more effective bridge between what we do and what’s out there Use this toolsheet to create a more effective bridge between what we do and what’s out there
  5. 5. “What we do”: Strengths and Challenges are internal elements that are in our control (sort-of)… “What we do”: Strengths and Challenges are internal elements that are in our control (sort-of)…
  6. 6. “What’s out there”: Options and Responses are external elements that come from the ‘outside-world’ “What’s out there”: Options and Responses are external elements that come from the ‘outside-world’
  7. 7. “A better bridge”: our criteria for Effectiveness will help to clarify what would be ‘better’ or ‘worse’ “A better bridge”: our criteria for Effectiveness will help to clarify what would be ‘better’ or ‘worse’
  8. 8. The SCORE domains in more detail… The SCORE domains in more detail…
  9. 9. An initial question or concern provides the focus for the exploration An initial question or concern provides the focus for the exploration
  10. 10. Our Strengths are capabilities that we have available to us for use right now Our Strengths are capabilities that we have available to us for use right now
  11. 11. Our Challenges are capabilities we need, to address Options and Responses Our Challenges are capabilities we need, to address Options and Responses
  12. 12. Our Options are offers or affordances – opportunities, risks and other openings – that we see in or presented to us by the real-world Our Options are offers or affordances – opportunities, risks and other openings – that we see in or presented to us by the real-world
  13. 13. Our Responses are how the real-world responds or reacts to what we do or don’t do Our Responses are how the real-world responds or reacts to what we do or don’t do
  14. 14. Our success-criteria - Effectiveness - will help to clarify what would be ‘better’ or ‘worse’ Our success-criteria - Effectiveness - will help to clarify what would be ‘better’ or ‘worse’
  15. 15. Using the SCORE toolsheet in real-world practice… Using the SCORE toolsheet in real-world practice…
  16. 16. Enter any metadata to identify the session Enter any metadata to identify the session
  17. 17. Specify an initial focus-question or concern (and refer back to it often throughout the session) Specify an initial focus-question or concern (and refer back to it often throughout the session)
  18. 18. Bring in any already-known effectiveness-criteria identified in previous phases of the work Bring in any already-known effectiveness-criteria identified in previous phases of the work
  19. 19. customers are satisfiedStart anywhere! “what Responses are coming to us from the real- world?” Start anywhere! “what Responses are coming to us from the real- world?”
  20. 20. Start anywhere! “what would happen if we do or don’t address this Challenge?” Start anywhere! “what would happen if we do or don’t address this Challenge?”
  21. 21. Start anywhere! “what’s the best way for us to use this new Strength?” Start anywhere! “what’s the best way for us to use this new Strength?”
  22. 22. Start anywhere! “what does this new opportunity, risk or Option imply for us?” Start anywhere! “what does this new opportunity, risk or Option imply for us?”
  23. 23. Start anywhere! “how can we improve our Effectiveness?” Start anywhere! “how can we improve our Effectiveness?”
  24. 24. Don’t just make lists! use the dynamics of interconnection to guide to new insights Don’t just make lists! use the dynamics of interconnection to guide to new insights
  25. 25. Dynamics: a real-world complaint – a Response – brings a Challenge to address Dynamics: a real-world complaint – a Response – brings a Challenge to address
  26. 26. “customers can’t find the information they need” Dynamics: when resolved, a Challenge can become a new Strength Dynamics: when resolved, a Challenge can become a new Strength
  27. 27. customers are satisfied Dynamics: a new Strength becomes available to support new Options Dynamics: a new Strength becomes available to support new Options
  28. 28. Dynamics: being able to address new Options will bring new Responses Dynamics: being able to address new Options will bring new Responses
  29. 29. Remember to test everything for Effectiveness! Remember to test everything for Effectiveness!
  30. 30. Now use the SCORE toolsheet on your own business-question… Now use the SCORE toolsheet on your own business-question…
  31. 31. Want to help us develop tools like these? https://www.patreon.com/tetradian Support us on Patreon http://www.tetradian.com

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