1. Keith Bollig
CEO
1646 River St
Des Plaines, IL 60016
September 28, 2015
To Whom It May Concern,
I was a management consultant at the Hyatt Corporation headquarters in Chicago from April 2011
through August 2015 directing a team of over 40 people on multiple revenue generating information
technology systems. For two years I was the interim Sr. Development Manager of Hyatt's Global
Distribution System application.
Vicky Carrier was one of my Global Distribution System team's main business partners. She was the
conduit between my technical team and external and internal customers. She interacted with my team
and me almost daily to maintain the integrity of the rates and inventory for Hyatt's globally distributed
products, insure the systems performance met partner service level agreements, and provide an optimal
user experience for Hyatt’s customers.
In my opinion, Vicky’s most outstanding contribution to Hyatt is her relentless pursuit of an excellent
customer experience. This was demonstrated to my team through her thorough business requirements
explanations and user acceptance testing.
This most likely came natural for Vicky because the depth of her knowledge gave her the ability to
understand Hyatt’s business, customer needs and the issues and challenges facing the organization.
I believe Vicky would make a valuable contribution to any organization seeking her skills and industry
knowledge.
Sincerely,
Keith E. Bollig
Founder & CEO