1. Emanuel Staiano
157-57 9th Ave.
Whitestone,NY 11357
347- 726- 0203
staian@aol.com
Objective
To obtain a position as a program coordinator where my excellent interpersonal
skills and customer service experiences can be utilized.
Profile
Highly motivated, enthusiastic and dedicated individual who provided counseling
and performance evaluations for staff. Dependable, team player for 23 years who
was instrumental in improving successful employment outcomes.
Skills
Implemented NYSED/Acces-VR Federal mandates from WIA to OWIA.
Developed computer skills with CAMS, Microsoft and Cloud.
Attained highly effective interpersonal, oral and written skills.
Demonstrated excellent interventions, problem solving skills.
Exhibited superb daily attendance and work ethic.
Maximized individuals’ ability to be productive by
resolving conflicts and trouble shooting.
Met and exceeded NYS and local office goals. (Top 25%)
Professional Experience
Senior Rehab Counselor - NYSED-Acces-VR, Bronx, NY. 1/2000 – 12/2015.
Supervised a team of 7 to 12 Master’s level counselors and from 2 to 4 support staff
for 15 years.
Participated in impartial mediation hearings and supervisory review meetings as a
Bronx management team member.
Reviewed and approved from 10 to 20 consumer cases daily for quality assurance,
as well as realistic and accurate work goal planning.
Resolved numerous consumer complaints on a daily basis both in person and
through phone and electronic communication.
Engaged in daily staff supervision to ensure timely and effective case management.
Participated in the hiring process as a team interviewer.
Completed on going probationary and performance evaluations for staff.
Rehab Counselor - NYSED-Acces-VR, Hempstead,NY. – 9/1992 – 1/2000.
Successfully managed a caseload of approximately 400 disabled consumers
(psychiatric, substance use, worker’s compensation)
Achieved approximately 50 successful employment outcomes per year.
Promoted to supervisor based on my achievements.
Education
Hofstra University, MS., Vocational Rehabilitation Counseling, CRC.
St. John’s University, BA., Psychology