Elizabeth Haggard is seeking a position utilizing her customer service and laboratory skills. She has a background in laboratory support work and is currently enrolled in Weber State University's Medical Laboratory Sciences program. She has over 5 years of experience in customer service roles, including as a Lab Client Support Specialist at ARUP where she assisted customers by providing test information and resolving issues.

1. ELIZABETH HAGGARD
1350 W 300 N #5 • CLEARFIELD UT, 84015 • PHONE (801) 888-2590
OBJECTIVE
To obtain a position utilizing my customer service skills as well as a position that will
provide new training.
EDUCATION
2003-2005 Layton High School Layton, UT
• Graduated in 2005 with a 3.0 GPA
• Received honors for early graduation.
2009-Present Weber State University
• Currently enrolled in the Medical Laboratory Sciences program.
WORK EXPERIENCE
June 2010-Present ARUP Salt Lake City, UT
Lab Client Support Specialist III
• Projects a professional image through telephone communication, facsimiles, and
emails to internal and external ARUP customers.
• These calls includeclarifying, canceling, and ordering tests as requested by
various medical health providers.
• Providing specimen requirements, reference ranges, and stabilities for various
tests.
• Handling and splitting specimens to be routed to laboratories.
• Resolving general specimen and order issues.
• Provides a link between the technical sections and customers.
• Understand the appropriate specimen collection, handling, and transport
instructions.
• Documents customer communications, resolutions, issues, and appropriate follow-
up.
• Understanding of key ARUP systems in order to research and resolve customer
issues (ANSR, ESP Checkout, ESP RACS, ESP Inquiry, AS/RS System, IMS,
Millennium LIS).
Specimen Processor
• Receive specimens for laboratory testing.
• Match and/or enter patient information for processing.
• Observe strict patient confidentiality per HIPAA.
• Utilizing various computer programs to complete duties.
May 2009 – July 2010 A & E Enterprises Clearfield, UT
Personal Assistant
• Answering multi line phone system.
• Scheduling appointments and keeping track of client information.

2. • Handling cash and credit cards.
• Miscellaneous office work.
Nov 2008 – May 2009 Déjà Vu Clinton, UT
Night Store Clerk
• Close store’s register and handle invoice for evening.
• Count cash and receipts for day’s total.
• Restocking entire store.
• Handle any customer concerns, issues and transactions.
INTERESTS/SKILLS
• Studying the Medical Laboratory Science program at Weber State.
• Taken many business management courses to further my education about the
business world.
• Taken typing and word processing courses (Ability to type 35+ WPM)
• 5+ years of customer service experience