1. Eileen A. Dupras
13414 188th
Avenue East
Bonney Lake, Washington, 98391
Tuscanny2@yahoo.com 253 226 3406
Professional Summary
Clinical Service Representative with Virginia Mason Medical Center. My goal and priority is
caring for the patient, giving excellent customer service with positive outcome. Seeking a
position that will allow me to grow in the administrative aspect of healthcare with emphasis on
management.
Skills
 Cerner Super User/Scheduling, appointment management, insurance verification,
updating patient demographics, registration.
 Physician schedule maintenance, building schedules, holding schedules, adding slots,
building specific time slots.
 Chart documentation, modifying notes to include updates, messages.
 Referral processing, approvals, denials. Working with insurance companies to insure
accurate information is transferred so that approvals can be obtained. ICD 9 and ICD
10 coding.
 Outlook, Word, Excel, Centricity, Cerner appointment scheduling system.
Skill Highlights
 Customer Service. Participated in “round table” customer service presentation with Dick
Foley.
 Public Relations/Speaking – Customer Service.
 Typing 80 – 90 wpm
 Employee of the Year, Virginia Mason Federal Way, 2009, voted by my peers.
 Training skills, train new employees on Cerner, Centricity and Appointment Scheduling.
 Certificate in “Respect for People” Foundational Behaviors of Respect Training
 Participated in “Kaizen” events, Rapid Process Improvement as demonstrated by Toyota
Lean Thinking Ideals.
Professional Experience

2. Virginia Mason Medical Center, September 1991 – PresentClinical Service Representative.
Appointment scheduling, phone reception, registration updates and insurance verification.
Eileen A. Dupras
Page Two, Resume
Information Systems Specialist trained to educate staff on updates and enhancements.(Cerner
Super User) Attend monthly meetings and relay that information to team members.
Trainer for new employees on the Virginia Mason scheduling system. CPR validator. Process
bills from the hospital with newborn charges. Recognize urgent/emergent symptoms, medical
terminology, phone etiquette, customer relations, team cohesion are all skills that I have
acquired through this position.
Education
Oak Harbor High School, Oak Harbor Washington
Skagit Valley College, Mt. Vernon, Washington
Highline Community College, Des Moines, Washington
Pierce College, Puyallup, Washington
Volunteer
Virginia Mason – Marketing through Charity Events
Good Samaritan Hospital – Newborn Unit
United Way