1. 25601 N. LAKELAND BLVD 104A • Euclid, Ohio 44132
Phone 216-256-0301 • ALLSTATE_HANDS@YAHOO.COM
Courtney Davis
Skills
Surface mount/through hole soldering Phone soft skills Proficient In Microsoft Office
Advanced Computer Skills Quality Control Appointment Scheduling
Customer Service Rep Pallet Jack Operator Electronic assembly
Up-selling Dishwashing/Maintenance Good With Hand Tools
Phone Team Trainer Product Inspector Money Room Processing
Assembly Shipping And Receiving Ad Resets
Cashiering machine operation PCB Board assembly
Employment
February 2014-Present Time Warner Cable
Customer Service Sales Rep
 Troubleshooting technical issues in Cable, Internet and Home phone over the phone
 Scheduling trouble calls and installations for Time Warner cable customers
 Providing billing and account information
 Making changes to accounts per customers I.e upgrading and downgrading services
 Sales of core products cable, internet and home phone
January 2013-January 2014 Birdtech
Electronic Assembly/Soldering
 Electronic assembly of radio frequency measuring devices
 Hand soldering of pcb boards, and all components needed for assembly
 Utilizing RF coils in the assembly of electronic elements
 Working as a temporary employee until company outsourcing was complete
 Soldering wires batteries and shields into pcb boards
 Assembling gas, water and electric reading units with PCB boards and housings.
 Final testing of units before packing and shipping
JUNE 2011-Jan 2013 Core Systems
Painesville, Ohio
Plastic Mold Press Operator
 Packing parts for shipment
 Operating press manufacturing different plastic parts
 Inspecting parts for defects before packing and shipping
 Assembling and cleaning parts after cooling process
June 2008- June 2011 Allstate insurance
Hudson, Ohio
Customer Service Rep/Ez-Pay Trainer

2.  Answering agency support questions
 Providing billing explanation on customer accounts
 Providing follow-up calls on service request previously opened.
 Training members of phone team on procedures
 Supporting agents on insurance policies
 Working in money management center processing payments
Education
2004 - 2006 Central State University Wilberforce, Ohio
Manufacturing engineer
 Degree not achieved
2000-2004 Case Western Reserve Upward Bound prog.
 Summer residence program taking college credit classes.
2000 – 2004 Glenville High School Cleveland, Ohio
High School diploma received
References
References Available Upon