1. Internal Use - Confidential
Jason David Allen
Austin, Texas ● (512) 924 3348 ● Jason_Allen@dell.com
Professional Summary
Experienced and passionate global leader with nineteen years of experience specializing in P&L management, business development,
customer relationships, people leadership, partner management and operations. Proven ability to build, re-establish, and grow existing
businesses within multiple organizations while being promoted four times within ten years. My passion lies in finding the right talent
for right role and or help guide leaders to be more successful both professionally and personally. Thus, leading to successful
employees both professionally and personally, exceptional financial performance, and remarkable customer experience.
Education
University of Tennessee Knoxville, TN
Bachelor of Science, Human Ecology and Business Administration December 1998
Master of Business Administration / Global Supply Chain Management December 2005
Experience
Dell Technologies 2006-Present
Business Development Executive Austin, TX
Manage Client Services - Transformation 2018-Present
• Responsible for the development and sales for Dell Technologies End User Compute fully transformational services utilizing
the Dell, VMware, Pivotal, Windows, and RSA / Secureworks entire portfolio to solution each customer based on their
requirements and our best practices.
• Achieved 155% of sales attainment within first eleven months.
• Developed, presented, and sold custom managed services utilizing various components of Dell, VMware, and Pivotal to
minimize total cost of ownership and increase end user satisfaction for global customers in all verticals.
Director Austin, TX
Data Center Solutions Services 2015-2018
• Responsible for all end to end services for Dell’s largest custom cloud enterprise customers to include sales, pricing, delivery,
technical support, and end of life and total P&L of $500M in services revenue tied to $2.6B in custom built servers.
• Directly Managed a global team of 400 plus employees including Directors, Senior Managers, Engineers, Supply Chain,
Technical Support, CRM developers, and marketing product managers.
• Directly lead the Dell Modular Data Center services business to include supporting infrastructure as warranty of the building
and the IT equipment inside.
• Lead all Data Center Solution Services RFPs, Contract Negotiations, factory build, supply chain management, deployment,
and technical support.
• Sold Dell’s three largest after point of sale warranty support deals in company history worth over $300M over the three
period.
• Achieved the largest services revenue in the ten-year history of the Data Center Solutions businesses each year with margins
improving from 25% to 40% over the term.
• Implemented the first end to end customer resource management technology to manage forecasting, procurement, factory
planning, integration, deployment, and technical support, and end of life which lead to capturing the top grossing service
revenue and customer experience in history.
• Achieved record field service levels and customer experience for Dell’s largest enterprise customer who chose to single
source Modular Data Centers to Dell based on the services quality and speed.
2. Internal Use - Confidential
Director Singapore
Enterprise System Integration and Consulting 2010- 2015
• Lead over 200 direct employees and 100 partners servicing 48 countries including country level directors, senior managers,
and engineers across all Asia Pacific countries and Japan.
• Optimized a matrix of sales teams in both product and services to streamline, standardize, and simplify the sales process
which enabled a 30% increase in revenue in direct countries while improving customer experience from 92% to 97%.
• Implemented a channel delivery and consulting practice to utilize and train partners to sale and deliver system integration and
consulting services.
Director Austin, TX
Global Command Center – Remote Enterprise Deployment and Consulting 2006-2010
• Global organization of 140 employees delivering 110K project services representing $80M in revenue.
• Consolidated 6 total global project management teams into one organization, process, and structure.
• Increased margin by 40% through shoring delivery while improving customer experience from 93% to 94%.
Senior Manager Austin, TX
Global Command Center – Enterprise Mission Critical People Manager 2006-2010
• Managed the build of the Global Command Center to monitor, communicate, and correct over 150M annual
• customer service level agreements. Published: http://www.zdnet.com/article/inside-dells-command-center/
• Promoted to Senior Manager after first year at Dell.
MBA – University of Tennessee 2004-2006
United Grocer – Owner Partner Athens, TN
Distribution Director 2001- 2004
• Directed all distribution operations for a 900,000 square foot facility that ships dry, cold, and frozen grocery merchandise.
• Improved quality standards to achieve a 99.99% accuracy rate by implementing a new quality program using weight to
control quality.
• Designed and managed the build of a 300,000 square foot facility expansion to include meeting all guidelines to store and
ship dry, cold, and frozen food products.
CVS Pharmacy Logistics Birmingham, AL
Inventory Control and Transportation Manager 1998 - 2001
• Managed a total of $950 million in annual inventory merchandise and $400,000 in payroll management.
• Achieved a record high 99.85% annual service level in 2001 for all merchandise billing and shipments.
• Successfully coordinated the transportation, order flow management, and store operations communication for 21 new market
grand opening stores in Florida, Texas, and Nevada.
