1. References available on request.
Chris Nelson
33 Old Town Lane, Danville, CA 94526 925-984-6440 chrisenelson@yahoo.com
Qualifications
Business Technology leader who drives transformative improvements in efficiency &
operational effectiveness through innovative use of technology.
Cost Out - Quality Up - Time to Market Down
Professional
Achievement
s
IT Service Management Leadership
• Transformed IT Enterprise Service Management with rapid deployment of
ServiceNow at Levi’s. Scope 7-800 globally distributed IT employees in 40 IT
service providers. More than 12000 end users access the Service Catalog. 2M in
annual cost benefit, deployment cost recovered in 1st
year budget savings
• Deployed Incident, Problem, Change, Service Request, Configuration, Asset,
Knowledge, Discovery & IT Service Catalog Processes and Tools.
• Transformed Change Management processes by utilizing our industry leading
CMDB to automate risk assessment, impact & conflict analysis
Lean Six Sigma Black Belt
• Built IT Common Metrics Environment, aligning IT support processes & KPIs
• Implemented Six Sigma Forum - enterprise wide seed program, developing more
than 30 trained practitioners in 6 departments
SAP Implementation
• Lead functional business analysis, legacy system integration & SAP development
for a multi-year SAP integration
Enterprise Solution Architecture
• Architected a global transformation of demand planning, inventory planning,
ordering & distribution systems that allowed LVMH - DFS subsidiary to reduce
planning costs by $7M annually
Service & Application Management
• Managed ordering, distribution & inventory management systems for $4.5 B global
retailer LVMH Select Distribution Group with 1500 global users
• LVMH – Sephora US subsidiary reduced Inventory Cost by 35% while increasing
fill rates by 15% in the first year of operation
Representative
Skills
• Business Engagement & Analysis
• Product Roadmap & Prioritization
• Project Management
• Architecture & Systems Integration
• Testing & Quality Assurance
• Performance Measurement
Work History Senior Manager, IT Service Management Levi Strauss & Co 2005 - Current
Six Sigma Black Belt
Sr. Manager, SAP implementation
Sr. Manager Ordering Systems
Service Manager Solution Architect LVMH SDG 1991 - 2005
Education MS Information Systems Management Golden Gate University 1994
