Tihar Jail (India) - Recruitment Process Example, Attrition Rate, CRM Vs ERM

1. Human
Resource
Management
Manpower Planning
Recruitment
Selection
T & D
Performance Appraisal
Remuneration

2. Talent Acquisition & Management
• Recognize Talent
• Attracting Talent
• Selecting Talent
• Retaining Talent
• Managing Succession
• Change Organization Culture
• Hybrid Grads

3. Attrition Rate
• Actual Employees – 80
• Employees Left the Org. – 7
• New Entrants – 5
(No. of Attritions x 100)
(Actual Employees + New Joined)
• A. R. = 8.23 %

4. Marketing Vs. HRM
• Consumers Vs. Employees
• CRM Vs. ERM
• Global Job Mobility
• Job – Hopping
Huge Attrition Cost
Design Schools - Nimble

5. HRM
• Human Resource Management is a process of
bringing people & organizations together so that the
goals of each other are met. the role of HR Manager is
shifting from that of a protector & screener to the role of
a planner & change agent.
• It is the process of managing people in organizations
in a structured & thorough manner. This covers the
fields of staffing (hiring people), retention of people,
setting pay & perks & performance management.

6. Personnel Management
• Personnel Directors – New Corporate Heroes
• Outsourcing is a New Accession
• Multi – Skilled Manpower
• Six- Sigma Practices – TQM
• Innovative Reward Plans
• Smooth Lay off

7. Personnel Management
• According to Flippo, “Personnel management is the
planning, organizing, compensation, integration &
maintenance of people for the purpose of achieving
organizational, individual & societal goals.”
• Personnel Management is essentially “Workforce”
centered whereas Human Resource Management is
“Resource” centered.

8. Objectives – Personnel Mgt.
• Future Expansion
• Quantitative & Qualitative Aspects of Labour.
• Assessing the Requirement
• Effective Utilization of Manpower
• Reducing Under Utilization.
• Planning for Recruitment, Selection, Promotion,
Transfer, Training & Development.

9. Role of Personnel Manager
• Provides Assistance to top Management
• Acts as a Staff Specialist
• Acts as a Counselor
• Attends Problems & Grievances of Employees.
• Acts as a Mediator
• Linking Pin between Management & Workers.
• Acts as a Spokesman

10. Qualities of a Personnel Manager
Relationship Characteristics
• Customer Service
• Mediator
• Team Player
• Mutual Respect
• Collaboration
• Value Others
Business Characteristics
• Industry Knowledge
• Knows When to Delegate
• Organized
• Basic Money Management
• Business Hierarchy
• Legal Implications