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10 June 2016
Good Day,
Please find attached an overview of my work experience and training. I am confident that my skills, attributes
and employment history will meet the requirements for the position available.
I have extensive experience inCustomer service role withpassion for process . I am an articulate , self motivated
and creative. My primary strength is my keenness to learn . This keenness to learn is the reason I have always
gone beyond the boundaries of any position I hold to grow myself . I have a passion for excellent customer
service and I am always looking for new ways in which to exceed customer expectations
Thank-you for your consideration for this role. I look forward to hearing from you.
Sincerely,
Duduzile Radebe
Duduzile Radebe
Contact Number: +27 635843856
Email address: duduzileradebe80@gmail.com
Physical address: 1127 Christian str , Orlando East , Soweto
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DuduzileRadebe
Personal Information
Date of birth: 13 September 85 Age: 30
Gender: Female Nationality: South African
Marital Status: Single Children: 1
Health: Good
Languages: English (excellent writtenand spoken)
Afrikaans (excellent writtenand spoken)
IsiZulu (average writtenand spoken)
Education
2006 - Certificate in Call Center
2005 - Matric
Experience
January 2014 – Present | Customer Service Agent
South African Airways Merchants
Duties & Responsibilities
Handling escalated queries from passengers and/or customers
Providing help and advice to customers using organization’s product and services / weekly / monthly
monitoring reports for performance measurement required within the call centre environment
Issuing refunds or compensation to customers
Perform general administrative functions relating to the department
Maintain strong relations with staff to ensure high staff morale
Any other duties as required by the management team from time to time
January 2011 – June 2013 | Receptionist
The Headmaster’s corner
Duties & Responsibilities
Booking appointments
Meet and greet
Update Client data
Ordering Stock
Stock taking
Processing payments
Sending business updates
Perform one-on-one discussions with team members and adhere to performance management procedures
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DuduzileRadebe
Skills
Intermediate knowledge of MS Office:
Word
Excel
PowerPoint
Excellent verbal and written communication skills
Able to prioritise tasks to meet deadlines
Able to learn and understand the functioning of complex software quickly and thoroughly
Able to build relationships and engage across all levels within an organisation
Proactive, work well individually as well as in a team
Good analytical and problem-solving skills
Attention to detail
Good grasp of legislation relating to the workplace (BCoE Act, LR Act, etc.)
Additional short courses
Customer service
Calculating of domestic and International fare
Amadeus
Passenger Handling
Awards
Best Reservation Call Centre agent – 2014 (senior management nominated award)
References
Maureen Mpateni – Manager: The Headmaster’s corner
071 903 9492
Elias Mandishona – Team Manager: South African Airways (Merchants)
0725502482