Field Engineer Johnson & Johnson Installation,Repairs,Maintenance,Updates of Medical Devices. Extensive travel. Excellent communication skills,Ability to work independently and build customer loyalty.

1. Doreen Castaneda
408/417-5560
dcast445@gmail.com.
Experienced self-motivated Field Engineer. Excellent communication skills. Over ten years installations start up Tier I,
Tier II, of large scale platforms Semiconductor and Biomedical systems. Diagnose mechanical, hardware, software
systems failures. Perform client-site servicing, repairs. Extensive travel; Domestic, International. Flexible travel
availability 75%. Hold current passport
Job descriptions
Johnson & Johnson OCD
Field Service Engineer; installation of the Vitros5.1, ProVue medical systems at customer sites. Contact and schedule
appointments with customer. Evaluate area for installation. Assembly of system all software was installed,
Chromatography, Calibration. Client instructions on system use. Scheduled future maintenance, Duties included system
repair: running diagnostics, solving error issues hardware and software, which also involved chemistry
errors. Installing, updates, Bulletins. Ordering parts keeping inventory well stocked. Following Government procedure
when removing sensitive materials such as Hard Drives that contain patient medical information Sensitive to customer
needs. Liaison with customers on administrative and technical matters for assigned projects. Perform analysis and
prepare reports on system problem trends and issues.
Ordered and maintained inventory. Ensured follow up to secure customer satisfaction. Maintained company car which
involved logs of maintenance and followed company fleet rules. Passed Driving Dynamics course.
Natus Medical
Technical support: Troubleshooting by phone support. Answers customer questions and resolves issues. Instructing
customers. Repairs calibration and set up medical Hearing Screening devices for infants. Using Government Procedures
in documentation of all data recorded. Shipping parts. . Sensitive to customer needs.
Diagnostica Stago:
Field Service Engineer: Installation Maintenance, Repairs of Biomedical systems. Direct contact with customers.
Scheduling for installation at customer site. Ordering Fork Lifts for placement of system. Coordinating with facility
maintenance all Pressure Electrical and water drainage outlets was correct and available. Assembly of system,
HistorCommunications essential to keep customer needs a priority.
Applied Materials:
Senior Field Engineer: Global dispatched unit. Installation of Centura I, II Metal Etch CVD (Chemistry Vapor Deposition)
semiconductor large scale platforms, configured with a variety of etch and auxiliary chambers Including DPS, wafer
cleaning chamber. Mechanical skills. Semiconductor. Knowledge of Turbo vacuum technology. Strong Customer
Relations skills.
Performance and operational verification of all major o ensure equipment met and surpassed customer
Expectations
Employment History
Consulting/ Web Designs 2008 - Present
Johnson and Johnson OCD Rochester, New York
(2007-2011)
Natus Medical San Carlos, California (2005-2006)
Diagnostica Stago Parsippany, New Jersey (2003-(2004)
Applied Materials Santa Clara, California (2000-2002)
Education
San Jose City College
General Education/Electronic Major AS equivalent
C.E.T. (Vocational School)
Certificate Electronic Technician