Doreen Castaneda has over 10 years of experience as a field engineer for medical device and semiconductor companies, including Johnson & Johnson, Natus Medical, Diagnostica Stago, and Applied Materials. She has extensive experience installing, maintaining, and repairing complex biomedical systems both domestically and internationally. Her skills include troubleshooting hardware and software issues, training customers, and ensuring customer satisfaction.

1. Doreen Castaneda
408/417-5560
dcast445@gmail.com.
Experienced Field Engineer Excellent customer service
skills.Over ten years Experience in large-scale platform
systems medical device. Semi conductor systems Start-
Up Tier1 Tier11. Software Hardware Installations.
Diagnostics, Repairs and Updates. Customer Service,
ability to build loyal customer base Extensive travel
Domestic International. Hold current Passport
Job descriptions
Johnson & Johnson OCD
As a Field Service Engineer my duties were to install
medical systems at customer sites. Contact and
schedule appointments with customer. Upon arrival
evaluate area for installation. Assembly of system all
software was installed, Chromatography, Calibration.
Client instructions on basic system use. Scheduled
future maintenance, Duties included system repair:
running diagnostics solving error issues hardware and
software, which also involved chemistry
errors. Installing updates, Bulletins. Ordering parts
keeping inventory well stocked. Following Government
procedure when removing sensitive materials such as
Hard Drives that contain patient medical information
Sensitive to customer needs. Liaison with customers on
administrative and technical matters for assigned
projects. Perform analysis and prepare reports on
system problem trends and issues.
Ordered and maintained inventory. Ensured follow up to
ensure customer satisfaction. Maintained company car
which involved logs of maintenance and followed
company fleet rules. Passed Driving Dynamics course.

2. Natus Medical
Technical support: Troubleshooting by phone support.
Answers customer questions and resolves issues.
Instructing customers. Repairs calibration and set
up medical Hearing Screening devices for infants. Using
Government Procedures in documentation of all data
recorded. Shipping parts. . Sensitive to customer needs.
Diagnostica Stago:
Field Service Engineer: Installation Maintenance,
Repairs of Biomedical systems. Direct contact with
customers. Scheduling for installation at customer site.
Ordering Fork Lifts for placement of system.
Coordinating with facility maintenance all Pressure
Electrical and water drainage outlets was correct and
available. Assembly of system, Calibrations
and Chemistry evaluation, Fiber Optics. Scheduling
Maintenance Procedures, System Updates Repairs.
Communications essential to keep customer needs a
priority.
Applied Materials:
Senior Field Engineer: Global dispatched unit. Our
department installed Centura Metal Etch system used
for the process of wafer fabrication. Installation involved
Calibration Robot in front end. Cable assembly Turbo
Vacuum, Coolers, Pneumatic switches, Gas Cabinets.
EMO, Circuit Board cabinet, High voltage. Installation,
Repairs, Maintenance. GMP, GLP certified
International travel was involved
Work History
• Consulting/ Web Designs 2008 - Present
• Johnson and Johnson OCD Rochester, New York
(2007-2008)
• Natus Medical San Carlos, California (2005-2006)

3. • Diagnostica Stago Parsippany, New Jersey (2003-
2005)
• Applied Materials Santa Clara, California (2000-2002)
Education
• San Jose City College
• General Education/Electronic Major AS equivalent
C.E.T. (Vocational School) Certificate Electronic
Technician